SUMMARY

• 7+ years of varied experience in the fields of IT. Handled projects in Banking, Mortgage and Financial industries. Focused on Business analysis, Data analysis, Testing, Reporting, Product Implementations, Software Development, Documentation, Requirement Analysis, Project Management Methodologies includes RUP, Agile, and Waterfall etc.
• Clear understandingon migration issues in various platforms. Managed all phases of Software Development Life Cycle (SDLC) thoroughly.
• Excellent communication and Presentation skills. Experience working with business users as well as senior management.
• Expertise in identifying, developing and managing business and functional requirement specifications.
• Interfaced with Subject Matter expertise in corporate action, Mergers and acquisitions, Equities, Foreign Exchange and Derivatives to prepare documents.
• Proficient in using UML for Business Process Modeling, Use Cases, Activity Diagrams, Entity Relationship Diagrams, Sequence Diagrams, Collaboration Diagrams, Class Diagrams and document them using Rational Rose and MS Visio.
• Creates Test deliverables like test methodology, test strategy, test cases and test scripts for each project assigned and involved in documentation review.
• Executed Test cases and performed modular testing, Interface testing, integration testing, regression testing, backend, browser compatibility, system testing and Web Testing.
• Specialized in manual and automated testing using tools like Load Runner, Quick Test Professional (QTP) on Client/Server and Web based applications.
• Writing SQL Statements to extract Data from Tables, to verify the output Data of the Reports.
• Excellent Team player to work in conjunction with testers, developers and other team members in validation and testing complex scenarios and projects and in the maintenance of Quality Standards in Projects.
• Adaptable, organized, result and detail - oriented individual with excellent work ethic plus strong time management and interpersonal skills.
• Dedicated, diligent, analytically dexterous & good problem solving skills. Ability to work well under pressure.
• Lead and worked with teams to examine and solve business problems by accurately analyzing the needs of clients and helping them achieve improved quality and value for their customers and prioritize the requirement.
• Assisted the Project Manager in setting realistic project expectations, in evaluating the impact of changes on the organization and plans accordingly.
• Initiated culture change for project management by standardized project monitoring & reporting.

TECHNICAL SKILLS

Testing Skills: Manual testing.

Languages: UML 2.0, HTML, XML, SQL, Java, Visual Basic

Methodologies: Agile, RUP, Waterfall, Spiral, Iterative, UML, Six Sigma, CMM

Database: SAP, MS SQL Server 2005, MS-Access.

Business Modeling Tools: Rational Rose, MS Visio

Requirement & Bug Tracking Tools: Rational Suite (RequisitePro, ClearCase, ClearQuest), HP Quality Centre

Project Management Tools: Microsoft Products - Word, Excel, PowerPoint Project Management, Visual Source Safe & Outlook, Lotus Notes, Lotus Same time.

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Business/QA Analyst

Responsibilities:

• Prioritized business and systems problems; analyzed legislation and conducted impact analysis andcreated impact analysis documents based on the requirements
• Determined user/business/functional requirements. Created vision, scope and use case documents, business process models and activity diagram
• Involved in UAT testing, data migration and implementation for the business systems.
• Developed standard operating procedure document for client to set up a production team across various places globally
• Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues
• Validated technical designs created by IT developers against functional specifications
• Prepared QTP automation framework for EPQ project and mentored QA team members how to use that framework.
• Involved in Unit testing, Integration testing, System Testing and Regression testing Metadata project using Load runner.
• Prioritized outstanding defects and system issues, ensuring accuracy and deadlines were met
• Assist in the translation of business data requirements into conceptual, logical, and physical data models
• Participated in different management scenarios like Change control, Quality Assurance, Defect tracking, system integration, people management and scheduling
• Used Quality Center for generating Requirements, Test sets, and Test plan and for reporting defects based on the approved functional and technical document by clients.
• Exported Test Requirements and Test Cases from Microsoft Excel and MS Word to Quality Center.
• Possessed reasonable understanding of different relational database, writing simple SQL queries, creating tables and generating reports required for the application
• Prepared project progress reports and status reports and submitted to the management on an ongoing basis
• Interacted with the development and testing teams to improve overall quality of the application.
• Used prototypes to demonstrate the behavior of the system
• Managed Traceability matrix to trace business requirements, functional requirements and use cases
• Identified opportunities of business process improvement and initiate efforts to make improvement in the application.

Environment: MS Visio, MS Project, HP Quality Centre, QTP, Loadrunner,Base camp,XML Marker,Snagit, SQL

Confidential, New York

Content Analyst

Responsibilities:

• Assisted and played a major role in companywide adaptation of agile methodology. Introduced the story board technique for effective iteration tracking
• Acted as the Scrum Master for most of the daily scrum meetings in the absence of the Project Manager.
• Analyze financial News to source Corporate Actions, Public and Private Equity Offerings and Merger and Acquisition, Commodities, Equity derivatives, Mutual funds.
• Performed requirement analysis and delivered final requirement documents.
• Functioned as the liaison between business community and project team.
• Streamlined clerical work processes and mapped to the automated system.
• Developed Enhanced and Maintained automated testing scripts with Quick Test Pro (QTP) for Functional and Regression testing.
• Used Quality Center for generating Requirements, Test Sets, and Test Plan and for reporting defects.
• Liaise with local exchange to ensure data is maintained at company standards.
• Adhere to Change Control procedures, Data Operations standards and current data policies and procedures.
• Analyzed cost budgeting, cost control, cost performance index (CPI) for the development of the project.
• Coordinated with the technicians, developers and designers to set up a new e-commerce site for Thomson Reuter’s products
• Conducted feasibility study on market behavior regularly and kept the organization updated about the changing trends and customs in derivatives market.
• Respond to stakeholders issues on a daily basis, alert internal and external stakeholders when data issues are identified using Seibel.
• Responsible for updating all e-commerce activities whenever new product is launched or extra features are added.
• Developed test scenarios and implemented test plan, providing key input in working with users in defining project and system requirements.
• Created process flow models by means of Use Cases diagrams, Activity Diagrams and Sequence Diagrams.
• Using detailed knowledge of application features and functions assess scope and impact of business needs throughout analysis and completion of all enhancement specifications.
• Assist in user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Assist in development of training materials for new technology and process improvements
• Initiate new methods of working and ways to improve data and service provided to clients.
• Understand Reuter’s product to provide a higher degree of service and better data.
• Participated in the identification, understanding and documentation of business requirements.
• Developed timelines for project delivery, and managed projects and resources to successful completion.
• Conducted workflow and process diagram to derive requirements for existing systems enhancements for Equity market.
• Initiated new method of working and ways to improve data and service provided to clients.
• Build relations with our suppliers to ensure optimal service delivery to our end-users.
• Ensured that the relevant database administration procedures are maintained and adhered to and that all processes are documented.
• Played a key role in the planning, UAT, and implementation of system enhancements and conversions
• Linked business processes to organizational objectives, performed critical path analysis, and identified opportunities for business process improvement

Environment: UML,Java, SQL, QTP, HP Quality Center,MS Access, MS Excel,HTML,Microsoft Visio, Word, Outlook, Siebel

Confidential

Senior CRM

Responsibilities:

• Created and reviewed business requirements documents, functional specifications documentation, test plans documents and developed functional requirements that supported the overall objective through meetings with Business Area Managers and other stakeholders.
• Performed data integrity testing by executing SQL statements. Worked extensively on back-end testing as well in order to validate data.
• Conducted user interviews with mortgage servicing departments, gathering requirements, analyzing the requirement.
• Work collaboratively with the client, management team and peers to effectively administer and track all duties associated with client delivery.
• Involved in gathering and documenting the requirements that were critical to the business process and using those requirements to design application software.
• Prepare weekly Team Performance Report’s and conduct weekly Team Meetings to discuss the strategies and initiate new Ideas to further improve the delivery of project.
• Provided technical assistance in identifying, evaluating, and developing systems and procedures that were cost effective and met business requirements.
• Collating challenges experienced by executives and discussing the same on conference calls with client to develop a resolution.
• Linked business processes to organizational objectives, performed critical path analysis, and identified opportunities for business process improvement.
• Assist Team Manager in the selection process of executives and prepare the appropriate training plans.
• Conducted JAD, RAD sessions and weekly meetings with the project team throughout the development life cycle.
• Ensure that the productivity of team operation meets or exceeds industry standards.
• Tracking of incident response times and service desk performance against Slaps through Remedy.
• Authenticated technical designs created by IT developers and ensured if they tallied with the functional specifications
• Documented and delivered Functional Specification Document to the project team
• Performed Testing of the feeds for completeness and accuracy.
• Ensure compliance regulations are maintained during all customer interactions through carrying quality monitoring using CRM tools.
• Analyzed and documented software bugs and usability issues for developers.
• Designed, developed and executed test plans, test cases and test procedures based on the functional specifications. Maintained test cases and results in HPQC.
• Involved in development of Requirements Traceability Metrics (RTM), Software Metrics, Defect Reports, Weekly Status Reports

Environment: Citrix, Siebel, HP Quality Center, MS Word, MS Excel, MS Visio, SAP