SUMMARY

• Over 8 + years of IT experience in application design, customization, development, support on SalesForce.com Platform, Web based application using Java/ J2EE Technologies.
• Having 5+ years of experience in Salesforce.com CRM concepts.
• Proficient in all phases of SDLC like requirements gathering, analysis, design, development, testing and deployment.
• Administration, Configuration, Implementation and support experience on Salesforce.com platform.
• Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master - Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic
• Implementation & Integration experience on SalesForce.com using Apex Language (Classes, Controllers & Triggers), Visual Force Pages, Custom Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards.
• Experience in developing Apex Classes, Triggers, writing Workflows, CSS, HTML and JavaScript. Familiar with AJAX
• Proficient in Data Migration from Traditional Applications to SalesForce using Data Loader Utility and Informatica on Demand.
• Worked extensively on Sales and Service cloud, Case management and Support process, usedWeb to case and Email to case features.
• Excellent understanding of salesforce.com Sales Cloud, Service Cloud, Chatter and Force.com product offerings.
• Extensively worked on Salesforce.com sandbox and production environments including creating Sandboxes and refreshing it time to time.
• Deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool, and Change Set.
• Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.
• Expertise in analyzing and documenting the workflows and functionality of existing systems, preparing presentation materials to all levels of management
• Followed Reverse engineering methodologies and developed Business process document and Application process document.
• Good Understanding of both business processes and technical development.
• Have experience in working with Lightning components.
• Expertise in creating estimates for various tasks as part of application development.
• Extremely proficient in learning new concepts quickly and independently.
• Expertise in system integrations with ETL tools, Boom, Informatica On-Demand, Cast Iron and bulk data load process automation.
• Good development experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers).
• Excellent analytical, de-bugging skills and documentation skills.
• Proficiency in installing App Exchange Applications.
• Think critically, learn quickly, develop expertise and produce immediate contributions. Blend Knowledge, creative and analytical abilities to produce bottom-line results.
• Skilled at assessing client needs, working in a group setting, and training/supporting end users.
• Have working experience in Design and Development of UI’s Using Visualforce, and HTML.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, Apex Data Loader, Force.com Apex Explorer, AJAX, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in, Lightning

Languages: JAVA SCRIPT, HTML, JDK, J2SDK, Struts, Servlets, JSP, JavaBeans, EJB, JDBC,JNDI, Spring, Hibernate, JUnit, SQL, PL/SQL, XML, XSLT, AJAX, JSF

Operating Systems: UNIX, LINUX, Windows XP/ VISTA/ NT/ 2000/ 2003, AIX

Database: MicrosoftSQL Server 2000/2005, Oracle 8i/9i/10g, MySQL 5.1, IBM DB2, SQL& PL/SQL

Tools: Eclipse, Rational Rose Enterprise, TOAD, SQL Enterprise Manager, SQL Query Analyzer, ER-Win, MS Visio, Power Designer, Sales cloud and service cloud.

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AZ

Salesforce.com Developer

Responsibilities:

• Interacted with stakeholders to get a better understanding of client business processes and gather business requirements for business process analysis and management of sales cloud.
• Worked on extending standard Sales Cloud objects like Accounts, Contacts, Leads and Opportunities
• Developed Visualforce pages using HTML5, CSS, and AnjularJs. Used SLDS to design the pages.
• Used Eclipse Force.com IDE and Developer Console to develop the functionality and committed the code to the SVN version controller after development.
• Deployed code to higher environments using change sets and ANT migration tool and updated the deployment tracker.
• Used Rally CA Agile Central system to track the day-to-day activities and updated the tasks on daily manner.
• Developed Apex classes and Triggers according to the functionality and maintained the code coverage above 85 percent for the classes and triggers in developer sandbox.
• Created data sets using Custom Settings and Custom labels to parameterize the validation rules and also to avoid hardcoding in APEX.
• Worked on Process Builder and Workflows to automate the business process.
• Worked on various defects which was raised during SIT and UAT testing.
• As a developer created the unit test cases and reviewed the tester test scenarios based on the functionality.
• Worked on various Salesforce standard objects like Leads, Accounts, Contacts, Opportunities, and Products. Performed Lead conversion into accounts, contacts, and opportunities.
• Developed various custom objects, Tabs, buttons, components, visual force pages, controller’s apex triggers for various functional needs in the application.
• Developed UI/UX changes for better user interface using Salesforce Lightning Design syatem.
• Worked on SOQL & SOSL query editor and Rest explorer using Translation Workbench and also performed insert, update, upsert, and delete actions on records.
• Designed and developed Rest Web service to Integrate the uploaded documents with external systems like IVU, Credit Pointe and downstream PEGA system.
• Working on High Level Design document, Solution Document in addition to Business Requirement Document and maintaining them in SharePoint.

Environment: Salesforce.com platform, Agile Central, LDS, Apex Language, Visual Force Pages, Components and Controllers, Data Loader, Workflow and Validation Rules, Reports, Report Types, Record types, Custom Objects, Tabs, Email Services, Security Controls, HTML, JavaScript, AngularJs, Eclipse IDE Plug-in, TortoiseSVN.s

Confidential, NEWYORK, NY

Salesforce.com Developer

Responsibilities:

• Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
• Worked on standard and custom S-objects on the Salesforce.com (SFDC) with a deep intent to meet the requirements and enhancements to the existing system architecture.
• Administered and supported the CRM application for large number of users in Sales and Service Cloud.
• Designed, and developed Apex Classes and Apex Triggers for various functional needs in the application.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects forLayouts, record types and validation rules.
• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Represented Confidential in few Workshops conducted by Salesforce on Lightning. Participated in few training session.
• Designed Developed few components in Lightning
• Create and Modify Test classes for the application to attain more than 75 % code coverage in theproduction environment, and handled all the Deployment of code to the production environment.
• Production Support for the Application and created tickets for the issues that came up and solved theseissues as well.
• Developed and configured various Reports and Dashboards for different user profiles based on the need inthe organization along with Building custom reports using Apex Visual force.
• Used Sandbox for testing and migrated the code to the deployment instance after testing.
• Involved in Deployment, acted as a Release train engineer several times for moving the components of other teams to the production by creating change sets.

Environment: Salesforce.com platform, Data Loader, Approvals, Custom Reports, Dashboards, Windows 7, Salesforce1.

Confidential, Oklahoma City, OK

Salesforce.com Developer

Responsibilities:

• Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Created and deployed Several Reports using salesforce.com platform.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions.
• Extracted the data from salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica Power Center.
• Involved in Data mapping specifications to create and execute detailed system test plans.
• The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Created and used Email templates in HTML and Visualforce.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Involved in Production and Deployment to the production acted as Release train Engineer for few sprints.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential, Sandiego, CA

Salesforce.com Developer

Responsibilities:

• Involved in requirements gathering with multiple project managers, in an effort to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.
• Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities dashboards.
• Customized the dashboards to monitor lead activities based on sales geography.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Written SOQL queries against force.com API.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.
• Implemented packages in distributing and migrating components or applications within the organization.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Used Informatica Power Center in synchronizing SQL and Oracle to the Salesforce application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Coded APEX triggers and s-controls, created rule based automated workflows.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Generated different reports like standard, summary and matrix for quarterly and half yearly sales.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Participated in the training sessions provided by the Salesforce team.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Components, Controllers & Extensions), Saledforce.com Data Loader, Informatica,, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, SFDC Sandbox, Eclipse IDE Plug-in, Oracle 10g, Windows XP

Confidential, Nashville, TN

Salesforce Developer / Administrator

Responsibilities:

• Created Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
• Worked with Conga Mail Merge application from AppExchange.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules.
• Responsible for setting up login restrictions and resetting the user passwords.
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles.
• Created Workflows and Approval processes and developed validation rules.
• Involved in creating, monitoring, and measuring campaigns with Salesforce CRM Marketing.
• Created marketing campaign using exact target, monitor their run and reporting.
• Involved in minor corrections and enhancements to SFDC application required by business users from time to time.
• Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and audit trail setup.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Involved in system integration using Call Outs, Triggers.
• Worked on APEX programming with Java Script in Eclipse IDE 3.4.
• Resolved conflict issues in Eclipse IDE 3.4.
• Designed, and developed Apex classes, Apex Triggers for various functional needs in the application. controller extensions.
• Designed custom components, used them in Visualforce pages along with AJAX for partial page refresh.
• Deploy SFDC package from one organization to other organization.
• Wrote SOQL statements within custom controllers.
• Developed APEX class, Controller class and APEX Triggers from various functional needs in the application.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Used Sandbox for testing and migrated the code to the deployment instance after testing.
• Created Custom dashboards displaying real time metrics including forecasts, revenue etc.

Environment: Saleforce.com, Apex Language, Triggers, Visual Force, SOQL, Change Set, Data Loader, Force.com, Work Flows-approval, Custom objects, Custom tabs, Html, Web service, Sharing Rules

Confidential

Salesforce/Force.com Administrator/Developer

Responsibilities:

• Created custom objects, Visual Force pages, triggers, validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Developed Apex Triggers, Apex Classes and Test Methods
• Created custom controllers implementing complex code for retrieval from SalesForce to VisualForce pages.
• Customized standard sales force objects like Accounts, Contacts, case management and solutions.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Always wrote test methods with code coverage of 80-100%.
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• Created an interactive UI to improve customer experience while recording the damage incurred to the property using Adobe Flex.
• Embedded Flex component into VisualForce pages of Salesforce.com.
• Implemented Data integration process using Informatica Power Exchange.
• Presented large data volumes in salesforce.com and obtained interactive graphs using Flex.
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into SFDC.

Environment: Java, APEX, Web services, SOSL, SOQL, Informatica Cloud, Force.com IDEImport Wizard, XML, Java servlets, Visual Force Pages, Workflows, Ajax toolkit, Adobe Flex 3.