SUMMARY

• Certified Salesforce.com Developer and CertifiedSalesforce.com Administrator with 6 years of experience in Siebel CRM and Sales force CRM.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE and SOQL.
• In - depth understanding of Force.com platform and extensive work experience in designing Sales forcedata model, creating custom objects, components, defining relationships, Visual force Pages, Controllers, Triggers and custom sidebar components.
• Proficient in utilizingSales forceout-of-box functionality for customizations and defining user security model, creation of validation rules, approval process, workflow rules, sharing rules, profiles, permission sets etc.
• Experienced working withSales forcestools: Force.com IDE, Force.com Explorer, Developer Console, and Force.com Data Loader.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
• Experienced inusing Sales forceChange Sets to migrate changes between sandboxes.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Experienced in integration of Salesforce.com with external applications by usingWeb Services API,Metadata API,SOAP and Rest API.
• Hardworking, determined and a good team player. Strong verbal and written communication skills.
• Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills and communication skills.
• Excellent work ethics, self-motivated, quick learner and team oriented. Continuously provided value added services to the clients through thoughtful experience and excellent communication skills.
• Strong ability to work independently with minimum supervision as well as in a team, highly flexible, adaptive and very quick at learning.

TECHNICAL SKILLS

Sales force Platform: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Translation Workbench, Custom Objects and other Sales force standard features. Java, C, XML, HTML5, SQL, JavaScript

Tools: Force.com Eclipse IDE Plug-in and Data Loader.

Technologies: Sales force CRM and Siebel CRM.

PROFESSIONAL EXPERIENCE

Sales force Developer

Confidential

Responsibilities:

• Worked on story card as per business requirement and followed agile methodology.
• Integrated the system with American Benefits & Compensation using SOAP API.
• Invoked a pop-up screen in a Visualforce Page with some parameters and perform a search Validation to check if they belong to ABC.
• Populate the details from ABC back to Salesforce for enrolment.
• Implemented the requirements onForce.com platformandForce.com IDEPlug-in usingEclipse.
• Worked on Production and support tickets for phase 1 implementation.
• Packaged and Deployed customizations fromSandboxto other environments using Change Set.
• Used thesandboxfor testing and migrated the code to the deployment instance after testing.
• Written test class for 75% of code coverage as per clients requirement.
• Created deployment document for Sales user to deploy the changes to Production.

Sales force Developer/Admin

Confidential

Responsibilities:

• Imported Account data from Sql server as CSV files into organization using data loader.
• Prevented duplicate records insertion and generated report on failed records.
• Helped in Lead Conversion by creating validation rule, Workflow.
• Created trigger and test classes for populating fields in standard object opportunity.
• Mapped the record types of Lead to appropriate Account, Contact and Opportunity record type.
• Integrating Salesforce with TFS (Team Foundation Server).
• Task creation in Salesforce creates an automatic bug in TFS.

Sales force Developer/Admin

Confidential

Responsibilities:

• Worked with the user group for requirement gathering throughout theplanningandimplementation.
• Implemented the requirements onForce.com platformandForce.com IDEPlug-in usingEclipse.
• Worked on Lead Management by creating Customer Portal and Communities to identify the Leads and assign them to queues using Round Robin Assignment.
• Created new Profiles and Roles as per client’s requirement to grant certain permission.
• DefinedOrganization wide defaultto restrict access from users.
• CustomizedPage layoutsfor Standard/Custom objects and assigned Record Types.
• CreatedData Validation rules and Formulasas per business requirement.
• Worked with various salesforce.com StandardobjectslikeLeads, Accounts, Contacts and Opportunities and custom object as per requirement and Reports, and Dashboards.
• CreatedWorkflow Rulesto automateTasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Designed, and developedApex Classes, Controller Classes, extensionsandApex Triggers for various functional needs in the application.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors Limits.
• Designed various WebPages inVisual Forcefor capturing various customer enquiries and Implemented logic for assigning Leads to different queues based on the type of customer enquiry.
• Created and used Email templates inHTMLandVisual Force.
• Integrated with external applications by usingWeb Services API,Metadata API,and SOAP.
• UsedSOQL & SOSLwith consideration toGovernor Limitsfor data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuringData Loader, uploading data inCSV filesinto salesforce.com, checking for the correctness of the data.
• Packaged and Deployed customizations fromSandboxto other environments using Force.com IDES and Change Set.
• Used thesandboxfor testing and migrated the code to the deployment instance after testing.
• Written test class for 90% of code coverage as per clients requirement.

Sales force Developer

Confidential

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Maintained data cleanliness and accuracy by adding customvalidation rules, custom formulas, reports and dashboards.
• Worked with various Custom Object, fields and Custom Settings.
• DevelopedApex Classes, Controller Classes and Apex Triggersfor various functional needs in the application.
• Designed and developedVisual Forcepages based on the business requirements.
• Developed and configured variousCustom ReportsandReport Foldersfor different user profiles based on the need in the organization.
• Worked on preparing Technical Design Document.
• Developed and configured variousCustom ReportsandReport Foldersfor different user profiles based on the need in the organization.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Worked with Approval processes that used Email Approvals and Parallel Approval steps

Sales force Developer/Admin

Confidential

Responsibilities:

• Worked on creation of various profiles as per client’s requirement.
• DefinedOrganization wide defaultto restrict access from users and created Sharing Rules to give access to only specific users.
• CustomizedPage layoutsfor Standard/Custom objects and assigned Record Types.
• CreatedData Validation rules and Formulasas per business requirement.
• CreatedWorkflow Rulesto automateTasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Designed, and developedApex Classes, Controller Classes, extensionsandApex Triggers for various functional needs in the application.
• Designed various WebPages inVisual Forcefor capturing various customer enquiries and Implemented logic for assigning Leads to different queues based on the type of customer enquiry.
• Created and used Email templates inHTMLandVisual Force.
• UsedSOQL & SOSLwith consideration toGovernor Limitsfor data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuringData Loader, uploading data inCSV filesinto salesforce.com, checking for the correctness of the data.
• Migration of data and configuration files fromone Sandboxto other environments using Force.com IDES and Change Set.

Siebel Developer

Confidential

Responsibilities:

• Handled tickets, generated reports and created queries as per onsite requests.
• Handled touch points and Claims Intelligence, analysis on Siebel assignment manager, scripting, workflow and Siebel components. Query requests using Siebel tools and SQL.