SUMMARY

• Overall 8+ years of professional experience in Information Technology that includes 5+ years of extensive experience as an administrator and developer in Salesforce CRM platform and 3 years of experience in JAVA.
• Salesforce.com certified developer (401) and certified administrator (201).
• Proficient in gathering requirements and performing detailed analysis, planning, scheduling and tracking the project progress.
• Involved in all stages of Software Development Life Cycle (SDLC).
• Experience and Familiarity on working with Agile and Waterfall methodologies.
• Extensive experience in developing Apex classes, Apex triggers, Batch process, Visualforce pages on force.com platform to customize the application according to the business requirements.
• Experienced in development on various IDE’s such as Force.com IDE and MavensMate (Sublime Text).
• Hands - on experience in developing Chatter, Live Agent Customer service, Salesforce 1 mobile applications based on the requirements.
• Worked with SOQL, SOSL, Apex, Visualforce (Standard and custom controllers), and force.com Web Services API.
• Hands on experience in creating custom objects, custom tabs, custom fields, components, page layouts, record types, workflow and validation rules, Reports, Report folders, snapshots, and Dashboards.
• Proficient in creating profiles, roles, and permission sets and implemented security and sharing rules for users at various level in the organization.
• Extensive knowledge in creating and implementing workflows actions and alerts, validation rules, approval process, entity relationships, cross object formulas based on the project requirements.
• Strong knowledge of governor limits and have experience in optimizing the existing code in according to governor limits.
• Experienced in Data migration from other data sources into Salesforce org using Data loader utility tool.
• Developed Force.com ETL processes using Cast Iron, Java and Sales force Web Services API.
• Developed static web pages using HTML and CSS and have excellent web page design skills.
• Experience in languages and technologies such as Apex, JAVA, Visualforce, JavaScript and JQuery.
• Good communication and writing skills and drive to learn and implement new technologies.
• Excellent interpersonal skills, quick learner, and have strong problem solving skills.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages/Components & Controllers, S-Controls, Apex Web Services, Apex Data Loader, Force.com Apex Explorer, Dashboards, Reports, Analytic Snapshots, Custom Objects, Workflow rule, Approvals, Case Management Automation.

ETL/Integration Tools: Apex Data Loader, Cast Iron, Force.com workbench.

Programming Languages: Java (J2SE and J2EE).

Scripting Languages: HTML, CSS, JavaScript, JQuery

Databases: SQL Server, MS Access 2003

Methodologies: Agile and Waterfall

Operating Systems: Windows NT/2003 Server, Win XP, Windows 9x,Vista, Windows 7

PROFESSIONAL EXPERIENCE

Confidential - Alpharetta, GA

Salesforce Developer

Responsibilities:

• Involved in Salesforce Service cloud Setup activities and customized applications according to the business needs.
• Developed Apex Classes and Triggers to implement business logic in the Salesforce platform. Utilized the SOAP and REST API’s to expose Salesforce org data to Enterprise applications.
• Gathered requirements extensively by interacting with business and also demonstrated the implementation of the requirements.
• Resolved issues day-to-day and also updating the report status of the issues to the entire team.
• Used SOQL with consideration to Salesforce Governor Limits for DML statements.
• Developed Visualforce pages and custom controllers using MavensMate tool to implement custom user interface.
• Implemented Webpages using HTML5, CSS, and JavaScript with Visualforce page as a container.
• Implemented Live Agent customer service and customized chat windows, buttons, and pages.
• Enhanced service cloud processes by implementing knowledge base for self-support of the agents.
• Used Salesforce Email Services for Email to Case and sending out Customer Notifications using workflows.
• Instantiated CTI (Computer Telephony Integration) into CRM platform to allow the call centers to perform and analyze the records while resuming the call from the console.
• Implemented Chatter in the organization for feed-tracking, file sharing, conversations and also customized chatter with Apex triggers to update chatter feeds.
• Developed and configured Salesforce 1 mobile application to suit the needs of the organization.
• Exploring and learning Salesforce 1 Lighting app builder and developed applications using point-and-click.
• Designed a process to implemented SLA on custom object records and worked with Case Entitlements to manage SLA’s and Milestones.
• Performed Unit Testing in Salesforce Platform to ensure good code coverage of Apex Classes and Triggers.
• Experienced in implement Case Assignment Rules to analyze and organize the cases.
• Customized Salesforce.com Applications to in corporate business requirements which involved creating Web Forms and processing the data in SFDC with the usage of SOAP API.

Environment: Salesforce.com CRM platform, Workflow and Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Data Loader, Apex, Visualforce, Salesforce 1 platform, Chatter, Eclipse IDE Plug-in, SOAP API, Case Management Tools.

Confidential - Irvine, CA

Salesforce Developer

Responsibilities:

• Worked with functional leads for gathering the requirements and transform them into design and implementation.
• Developed various custom objects, custom tabs, page layouts, components, Visualforce pages according to the requirements of the application.
• Deployed validation rules, workflow rules, auto-response rules and approval process to implement the business logic.
• Created Visualforce pages using AJAX, JavaScript, HTML and CSS. Used JSON as the data format for exchanging information with the platform.
• Created lookup, master-detail relationships, junction objects and rollup summary fields between the custom objects.
• Worked extensively with Cast Iron and Web Services API with force.com to migrate data from the existing system.
• Deployed Reports and Dashboards for two business divisions and executives according to sales planning requirements.
• Generated weekly reports and Ad-hoc reports to monitor the progress and to improve decision support for the SDLC.
• Developed Visualforce pages using force.com IDE to customize the content for performance evaluation.
• Collaborated with various AppExchange vendors (Exari, S-Drive) to ensure successful in corporation of external applications.
• Provided consulting inputs on Territory management, IOD load time reduction, User adoption dashboards and Chatter, iPhone & iPad installation.
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Involved in implementing Chatter to track feeds, conversations, profiles, and updates.
• Implemented Strategic Planning and Phone Sync for IVR and Document Automation modules
• Created user Roles and Profiles and given them Security controls and shared settings.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Implemented Salesforce Outlook and Mobile Lite for District Finance Managers.
• Gained Experience in creating test cases from requirements and then transforming them in to Apex test Classes to ensure proper coverage of Apex Classes and Triggers.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Generated Technical design documents for all development modules.

Environment: Salesforce.com, EDW (Enterprise Data Warehouse), Apex Language, Visual Force (Pages, Component & Controllers), Cast Iron, AppExchange (Exari, S-Drive), Workflow & Approvals, Custom Objects, Page Layouts, Sandbox data loading, Email Services, Security Controls, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP.

Confidential, San Jose, CA.

Salesforce.com Developer

Responsibilities:

• Implemented platform security based on the Organization security, Session security and Network-based security.
• Implemented and configured Marketing Campaigns, Campaign Hierarchies, case management, and Lead Queries.
• Developed and configured the Salesforce.com instances and force.com applications.
• Worked on Force.com IDE to develop Apex classes, Triggers, Components, Visualforce pages and controller classes to deploy business logic according to the business needs.
• Automated the process of creating Leads directly from Web and Auto-Response rules.
• Deployed Apex using Force.com IDE, Force.com Migration tool and Web Services API.
• Implemented an AppExchange app bill.ON app to the Salesforce CRM to create automatic bills for all the employees working in the organization.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Designed and developed Visualforce pages according to the business requirements and customized Partner portal using various components.
• Invoked Apex classes by implementing Apex Scheduler and Triggers at regular intervals and to trigger them at some particular events.
• Deployed applications from Sandbox to Production using Change Sets.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Customized the standard objects as per the business requirements by using Visualforce components.
• Integrated the existing SAP system with force.com platform using Cast Iron.
• Participated in JAD sessions involving Business Users and Sponsor groups to analyze and understand the business requirements.

Environment: Salesforce.com platform, Apex Language, Visualforce Pages, Data Loader, Workflow, Approvals, Email Services, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in, Salesforce Sandbox, HTML, Java Script.

Confidential - Philadelphia, PA

Salesforce Administrator

Responsibilities:

• Developed workflow rules and defined related tasks, field updates and email alerts to implement business logic.
• Developed reports and dashboards for different user profiles to monitor data quality and integrity.
• Worked on various standard objects like Accounts, Leads, Contacts, Opportunities, Campaigns, Activities, Cases, Reports and Dashboards.
• Created Lookup and Master-Detail relationships on the objects. Defined many-to-many relationships between the objects by creating junction object.
• Monitored user adoption rates and interacted as needed to use the software.
• Provided support for ongoing requests and bug fixing activities.
• Defined Roles, Profiles and permission sets to manage the sharing setting and access among different users.
• Designed, developed and deployed custom objects, page layouts, custom tabs, and components to suit the needs of the application.
• Used Data Loader to import data using CSV files into the application.

Environment: Salesforce.com Platform, Salesforce.com Custom Objects, HTML, JavaScript, Workflows, Data loader, Reports, Salesforce.com sandbox.

Confidential

Java Developer

Responsibilities:

• Involved in the designing and development of framework for Problem Resolution Tracking System.
• Involved in developing the PRTS by working on Data maps, Entity classes Service API’s, and Objects.
• Used soft driver to connect to flat file and for retrieving data.
• Involved in the data integration of the tracking system and other sub-systems.
• Hands-on experience in installing and configuring WSAD as a development environment.
• Dealt with CVS for version control of the product.
• Mock up screens and web portals are used for the customer’s to give the review.
• Struts framework is used to modify and develop the web-tier.
• Reviewed the team member’s modules for error and validated them.
• Developed front-end screens by using JSP framework.
• Standard tags are developed using Custom Tag Library by implementing JSP pages.
• Involved in the unit testing of different modules using JUNIT.
• Integrated modules by testing in various testing environments.

Environment: JAVA, J2EE, JSP, JDBC, Struts, CVS, HTML, SOAP, Servlet, XML.

Confidential

BI Developer

Responsibilities:

• Analyzed the existing business model and user requirements.
• Involved in processing the requirements for reducing the gap between user needs and tool functionalities.
• Deployed Framework manager for developing models and packages.
• Deployed Framework manager for designing Star/Snowflake schemas and dimensional models.
• Responsible for solving ambiguous relationships in metadata models and packages by using Framework Manager.
• Involved in converting the BI reports from Cognos 8.2 to Cognos 8.3 series.
• Developed different layers to reduce and hide the data complexity for end users in Framework Manager.
• Developed customized presentation layer with Model Query subjects.
• Developed parameter maps using Query subjects.
• Created stored procedure Using Query subjects.
• Customized the SQL queries in the Database layer of Framework manager.
• Created appropriate joins between Query subjects to improve the report response time.
• Deployed Reports and models in various environments.
• Involved in implementing and maintaining FM model in DEV, QA, PRE-PROD and production environments.
• Have hands-on training experience on Framework manager, Query Studio and Report Studio.

Environment: Cognos MR1, Cognos 8.1, 8.2, 8.3, Cognos ReportNet 1.1, Mr2, Cognos 7 series, Oracle 9i, Transformer, UNIX, SQL, Windows NT/2003/XP, IIS.