SUMMARY

• 8+years of Extensive experience on Sales Force CRM application.
• Strong Knowledge of SFDC standard Data structures and familiarity with designing Custom Objects and Force.com platform and Force.com Sites.
• Extensive experience using Sales force Administration (SFA), Profiles, Creating Roles, Page Layouts, Security(Org - Wide default, Sharing rules) and Authentication Work Flows, ApprovalWorkflow, Reports/Graphs and Dashboards.
• Strong Implementation and Integration experience using Custom objects, Triggers, workflows/ workflow rules, approvals, S-Controls, Visual Force Pages, and Apex classes, Chatter.
• Good experience in Design document development creation..
• Experience in Sales cloud, Service cloud and Customer Portal.
• Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, SOAP, and IBM websphere.
• Good Experience in Test Data Driven Development (TDD)
• Experience in wide range of languages and technologies such JSP/JSF, AJAX, Spring MVC Framework, HTML5, CSS3, JavaScript, XML, and SOAP.
• Good Knowledge in Flosum release Management.
• Certified DEV401.

TECHNICAL SKILLS

Platform: Apex Language, Apex Classes, Apex Triggers, AppExchange, SOQL, SOSL, Visual Force (Pages, Components & Controllers), Chatter, S-Controls, Apex Web Services, AJAX, Workflow & Approvals, Validation Rules, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in, Apttus, Service Cloud, Sales Cloud, Partner Community.

Languages: Java, C, XML, HTML5, SQL, JavaScript, Jquery,CSS3.

Database: Oracle 10g/9i, MS SQLServer 2005/2000, UDB DB2,MySQL, MS Access 2007/2000

PROFESSIONAL EXPERIENCE

Confidential, Bloomington, IL

Sales Force Analyst/Developer

Responsibilities:

• Followed Agile SDLC methodology through out the life cycle.
• Collaborates with the business to prioritize key business/technical initiatives.
• Participating in project team meetings and communicated effectively with Architects, business analysts, project managers, quality control, and across other technology team boundaries, reporting project status as required.
• Implemented requirement on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created the console on Service cloud and configured the all components on console.
• Created various Profiles and Permission Sets for Agents and Agent Team Members.
• Implemented Role Hierarchy for organization and also for Shared Agents.
• Designed and configured Custom Objects, Validation Rules, Assignment rules, Queues and workflows as business.
• Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Worked on Case Management.
• Developed and configured various Custom Reports and dynamic Dashboards for different user profile (Agents and Agent Team members) based on the need in the organization.
• Created Sales Path for agents to make available on their opportunities.
• Worked on Customer Portal (Cases), provided solutions for Customers raised cases in portal.
• Created External Objects and External Data Sources on Lightning.
• Implemented Process Builder functionality to send Chatter post on Case close and also on Lead conversion.
• Developed Apex class and Triggers on SPI (Sensitive personal Information) feature.
• Developed Visual Force pages and also Used Java Script UI frame work Sales force Aura
• Used Apttus- AppExchange(Contract Life Cycle Management) to close Quote Deals.
• Integrated the existing MPD data into Sales force application by using REST API.
• Worked on high priority bugs, trouble shooting and fixing emergency issues.
• Worked on Bi-Weekly Sprints on Change Control.
• Involved in release management by using Flosum.
• Interacted with the Salesforce.com customer support team on a regular basis.

Environment: Service Cloud, Chatter, AppExchange, Apttus (Contract Life Cycle Management), Data Loader, Workflow & Approvals, Assignment Rules, Sales Path, Process Builder, Email Services, Security Controls, Workbench, REST API, Portal (Customer), Flosum, Apex, Visual force Pages, Java Script, Jquery, HTML5, CSS3, Eclipse IDE.

Confidential, Waltham, MA

Sales Force Analyst/Developer

Responsibilities:

• Interacted with various business user groups (Product Owner and Business Analyst) to gather requirements for Sales force implementation and documented the Business and Software Requirements.
• Assisted in the implementation of security practices by monitoring login and user activity, de-activating unused users, and auditing field and profile access and security permissions on Service Cloud.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created and customized Sales force Objects, Workflows, Page layouts, Fields, Validation rules, Reports, Dashboards, User profiles and AppExchange packages.
• Configured page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed and customized Opportunity, Forecasts, Quote Registration, Product & Price book discountlifecycle by using Cognos.
• Used Apttus AppExchange For Contract Management to close the deals.
• Developed Controller Classes, extensions and Apex Triggers, Visual Force Pages for various functional needs in the application.
• Worked on Change Management.
• Integrated Marketo with Sales force to run Campaigns by using REST API.
• Worked on Customer Portal (To provide solutions for raised Cases).

Environment: SaleForce.com platform, Service Cloud, Chatter, Apttus (Eclipse IDE, Rocket Track tool (for Bug Reporting, Jira, Marketo and RLINK, Portal (Customer), REST API, Cognos.

Confidential, Troy, MI

Sales Force Admin/Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.
• Created Profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created Workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Developed Apex Classes, Triggers, Visual Force components and pages.
• Technical accountability by identifying and deleting unused fields, workflows, validation rules, reports, dashboards, objects and users.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Eclipse IDE.

Confidential, Boston, MA

Sales Force Admin/Analyst

Responsibilities:

• Involved in Architectural for the application.
• Worked with the business group for requirement gathering throughout the planning and implementation.
• Prepared Requirement specification document.
• Defined Org wide default to restrict access from users.
• Defined Lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created Page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked with standard Salesforce.com objects like Accounts, Contacts, Opportunity, Campaigns, Reports, and Dashboards.
• Developed custom solutions on the Force.com Platform using Visual force, Apex, SOQL and other web technologies Java Script, HTML, and CSS.
• Performed User Acceptance Testing.
• Performed various testing including Regression, integration, System Testing.

Environment: SaleForce.com platform, Validation Rules, Sharing Rules, Public Groups, Work Flow Rules, Approval Process, Reports and Dashboards

Confidential, Austin, TX

Sales Force Analyst/Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements.
• Worked very closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various Standard objects ofSalesForce.com.
• Worked on Complete Sales Force Development Lifecycle.
• Extensive experience in Campaign management, Opportunity Management and Partner Relationship Management.
• Developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various Web Pages in Visual Force for capturing various customer enquiries and
• Involved and implemented Partner Community.
• Used Data Loader for insert, update, and bulk import or export of data from SalesForce.com sObjects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Developed and configured various Reports and Dashboards for different user profiles based on the need in the organization.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Used triggers to capture deleted records from Sales Force to compare with target database.
• Used Informatica to maintain historical data in Data warehouse, which is extracted from Sales Force.

Environment: Sales cloud, Service Cloud, Chatter,Partner Community, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Eclipse IDE, REST API, Change sets, Informatica.

Confidential, Phoenix, AZ

Sales Force Developer

Responsibilities:

• Followed Agile SDLC methodology.
• Worked on Service cloud .
• Implemented the Customer Portal to track their Cases and provided Solutions.
• Performed Administrator functions such as user management, profiles, roles, permissions, rules, assignment rules and queues.
• Involved in data mapping and migration of data from legacy systems toSalesForce.com Objects and fields using Import Wizard as well as Data Loader.
• Generated Dashboards for different user profiles based on the need in the organization.
• Implemented search, filtering and tagging features to make it easier for sales to locate relevant marketing content and documents in SalesForce.com CRM Content.
• E-mailing the Reports in PDF format to client as per their request.
• Deployed all the developed components by using Change set in to Production environment.

Environment: SaleForce.com platform, Service cloud, Customer Portal,Visual Force Pages Apex Language, Data Loader, HTML, Java Script, Eclipse IDE

Confidential

Sales Force Admin/Tester

Responsibilities:

• Create and customize Salesforce objects, workflows, page layouts, fields, validation rules, reports, dashboards, user profiles.
• Followed good development practices by testing changes within the Salesforce sandbox before deploying to production.
• Simplified and reduced technical responsibility by identifying and deleting unused fields, workflows.
• Maintain data quality by identifying and deleting or merging duplicate records, cleansing and updating inaccurate data
• Contributed the implementation of security practices by monitoring login and user activity, de-activating unused users, and auditing field and profile access and security permissions.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Eclipse IDE.