SUMMARY

• Salesforce.com Certified Force.com Developer with 7+ years of IT experience in Application Development, Design, Implementation, Customization and Support which includes 3+ years of experience in SalesForce.com CRM Platform as Developer & Administrator
• Project Management Trainee and has experience in all phases of Software Development Life Cycle (SDLC).
• Good knowledge in Salesforce Requirement analysis, Sandbox Administration, Configuration, customization (Apex classes, Triggers, Batch classes & VisualForce pages), Analytics (Reports & Dashboards) & Data Loading using Apex Data loader to achieve complex Business functionalities.
• Experience in handling Data migration and Data conversion projects involving complex & legacy Databases.
• Rich experience in Administration and Development of Salesforce.com CRM using Force.com, Visualforce, and APEX.
• Extensive experience in customizing the User Interface of Salesforce CRM using Apex Programming, Custom Controllers, Visualforce, CSS and JavaScript.
• Experience in Customizing Data model of Salesforce.com CRM using Workflows, Triggers, Validation Rules and Approval Processes.
• Proficient in using tools like Force.com IDE, SOQL and SOSL on Mac and PC environment.
• Diverse experience in generating Custom and Standard reports.
• Experience in customizing Dashboards based on Roles.
• Extensive experience in Data Migration using third party tools.
• Experience in Integrating Security levels using Field level and Page level Security.
• Experience in evaluating and working on App Exchange applications like Marketo, Vertical Response.
• Experience in creating and customizing websites using CMS WordPress, Joomla & Drupal and integrating them with Salesforce CRM for generating Web - to-Leads and Web-to-Cases.
• Experience in databases such as SQL, MySQL, and SQLite.
• Excellent communication and inter-personal skills; accustomed to working in both large and small team environments.
• A very good team player with the ability to work independently, competent, co-operative and result oriented IT consultant possessing excellent interpersonal, written and oral communicational skills.

TECHNICAL SKILLS

Force.com: Apex Custom Controllers and Extensions, Apex Triggers, S-Controls, SOQL, SOSL, Ajax toolkit, Force.com IDE (Eclipse)

Visualforce: Developing custom User Interface for Force.com platform using Visualforce pages using CSS Layout and Color themes according to the organization profile

SFDC Mac Tools: Lexi Loader, SoqlXplorer, Eclipse IDE, Trapdoor

SFDC PC Tools: Data Loader, Lexi Loader, Connect Offline, Excel Connector, Salesforce to Salesforce, Apex Explorer.

Tools: Dreamweaver, Kompozer, Adobe Photoshop, Adobe Illustrator, Adobe Acrobat Pro. MS Office.

CMS: WordPress, Joomla, Drupal

Platforms: Mac, iOS, Windows PC

PROFESSIONAL EXPERIENCE

Confidential, Burlington, MA

Salesforce Developer

Responsibilities:

• Interact with client management and users, and demonstrate understanding of business needs.
• Provided knowledge, limitation around Salesforce integration functionality (Generating code from WSDL files).
• Involved in business requirements gathering and solution design of functional processes
• Used Agile Methodology of development for all the project requirements given by the BA Team. Also have regular scrum meeting between BA and Developer team to discuss issues and goals fulfilled
• Developed custom Force.com components on Custom object for creating Reports (VisualForce pages as reports)
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Created custom VF pages to leverage the functionality of displaying the information from different objects and also update them on the same page (insert records, update and view records on VF pages).
• Created complex workflow rules criteria’s for field updates and email alerts
• Created validation rules for performing data validations depending on the user’s profile and their record type
• Used HTML, Javascript for building Visualforce pages.
• Used Ant migration tool, Change Sets as well as Eclipse IDE for deployments.
• Performed lifecycle activities such as analysis design, development/configuration, documentation, and testing (Regression and Smoke) based on system requirements

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Workflow & Approvals, Deployment, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Ant Migration tool and Change sets.

Confidential, Merrimack, NH

Salesforce Developer

Responsibilities:

• Effectively used the out-of box Salesforce functionality to manage Campaigns, Opportunities, Cases and Events
• During every new platform release from Salesforce.com, discussing the new release features with teammates and BA team to effectively improve the features on current environment.
• Developed custom Force.com components on Opportunity object for creating Pipeline Reports and Trend Reports
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Created custom VF email templates for enabling the localization using Translation Workbench
• Created custom VF pages to leverage the functionality of displaying the information from different objects and also update them on the same page.
• Created complex workflow rules criteria’s for field updates and email alerts
• Created validation rules for performing data validations depending on the user’s profile and their record type
• Worked on Conga Composer - a report building tool to generate customized and personalized reports according to the Company standards in MS Word, MS Excel, MS PPT and PDF formats
• Worked on the AppExchange application “Process Composer” - to build and automate simple or complex repetitive process
• Created historical opportunity reports using scheduled Analytic Snapshots between Opportunities and custom objects
• Worked on reports using custom and standard report types. Also created Dashboards using the existing reports.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows 7.

Confidential, Los Angeles, CA.

Salesforce Developer

Responsibilities:

• Followed Agile methodology for understanding the requirements and developing the application
• Worked on triggers to implement the logic of Apex sharing, this would assign/revoke sharing whenever a record is created or updated
• Developed custom logic using Apex batch classes for Partner User on-boarding process
• Created VF pages using custom Controller to develop the functionality of updating multiple records on SFDC
• Extensively worked on Partner portals and designing logic for this functionality
• Developed VF pages for customizing the UI for partner users
• Used Translation Workbench on SFDC in-order to translate the custom labels, validation rules and email templates in different languages.
• Implemented escalation rules, automatic case generation and their escalation to call center representatives, and generated email alerts for quick issue resolution.
• Developed custom wizards for case management and opportunity management using Visualforce pages and Custom controllers.
• Helped integration team for accessing the SFDC data using WebServices.
• After development changes are done for each task, follow-up with QA team for testing. Updated the changes accordingly if needed.
• Document the configuration and development changes and follow the plan during the release process.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Saledforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Oracle 11g, Windows.

Confidential, Fort Lauderdale, FL.

Salesforce Developer

Responsibilities:

• Worked as production support consultant during Post Implementation Phase.
• Developed portals using force.com sites, these portals can be reached to the customers by Google search and pay per click ads.
• Enhanced Force.com sites with JavaScript classes to cookie the campaign details and affiliate details on the browser.
• Whenever the user using the landing pages submits a lead or opportunity the Campaign details and affiliate details would be stamped.
• Developed Knowledge Management System for customers using Force.com sites.
• Developed search controller classes for searching Lead, Opportunities and Accounts.
• Used Force.com IDE to perform programming and migrate code from production to sandbox environment and vice versa.
• Extensively used Web Service API to integrate home grown Checkout service system (Developed on .NET) with Force.com sites.
• Developed custom wizards for case management and opportunity management using Visualforce pages and Custom controllers.
• Customized workflow rules, time triggered workflows for various business requirements.
• Used field level security, profiles and audit trial setup to ensure that the protected data is only with the authorized users.
• Created custom field and field dependencies on standard objects like Accounts, Contacts, Cases, Campaigns and Solutions.
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Customized standard settings to enable Universal access.
• Imported excel based customer information records into Accounts, Contacts and Cases using Data Loader and Import Wizard.
• Implemented escalation rules, automatic case generation and their escalation to call center representatives, and generated email alerts for quick issue resolution.
• Developed custom reports and dashboards as per given requirements.
• Used (Java-Ant based) Force.com migration tool to deploy metadata between local Sandbox environment, Production and other Salesforce organization.
• Supported the data integration activities
• Integrated Microsoft Outlook with Salesforce.com CRM.
• Installed App Exchange application Vertical Response to integrate Saleforce.com with email marketing.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Saledforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Windows XP.

Confidential

C# .NET and Database Developer

Responsibilities:

• Involved in Business Analysis and Requirements Gathering.
• Database and Screen design as per customer requirements.
• Generation of Reports to suit the functionality.
• PL/SQL coding at the database level for the new objects.
• Documentation, creation and execution of test cases.
• Interaction with users for screen design approval and user friendliness.

Environment: Oracle 7.3, PL/SQL, SQL, C#, C++, and Windows NT.

Confidential

SQL Server Developer

Responsibilities:

• Created and maintained various databases for production, development and testing using SQL Server 2000.
• Created packages, procedures, functions, and triggers.
• Created views to facilitate easy user interface implementation, and triggers on them to facilitate consistent Data entry into the database.
• Imported data from text files and excel spread sheets into SQL Server 2000 database using DTS package.
• Created reports from database onto excel spread sheet using DTS.
• Handled database performance tunings.
• Performed everyday backup and developed recovery procedures.
• Worked on Migration techniques across different databases and servers.
• Involved in creation of new database, planning the location of data, index and transaction log files on the disks.
• Created Users and Roles, and managed security and permission of database.
• Involved in managing Jobs and error logs.
• Involved in analysing SQL Server Storage Structure, Index and Security Architecture.

Environment: SQL Server 2000, T-SQL, Query Analyzer, Outlook, DTS, BCP, Enterprise Manager.