SUMMARY

• Six years of Business Analyst experience with solid understanding of business process analysis in a web - based and client-server environment.
• Extensive experience in gathering, analyzing, and validating business requirements. Requirement gathering through interviews, Joint Application Development (JAD) sessions with clients and referring to existing documentation and procedures.
• Experienced in developing functional and non-functional specifications, process diagrams, sequence diagrams, user interface designs and field level descriptions.
• Performed GAP analysis and maintained requirements traceability matrix (RTM)
• Conducted usability and user acceptance testing (UAT) on behalf of end users.
• Experienced in analyzing business requirement at all stages of software development life cycle (SDLC).
• Expertise in translating user requirements into System Specifications and mapping the process design, work flows for SDLC with documenting and managing business requirements.
• Experience in Project Planning, Project Design, creating functional specifications and data flow diagrams.
• Skilled in developing Use Case diagrams, User Stories, Sequence diagrams, Data Flow diagrams, Process Flow diagrams and Class diagrams.
• Strong analytical skills: ability to link strategies and objectives to develop a plan and view “think outside the box”
• Excellent communication skills: ability to send and receive information clearly and concisely
• Strong teamwork skills: possess exceptional group facilitation skills, negotiating and building consensus.
• Strong planning/organizing skills: capable of managing major projects simultaneously
• Ability to establish and attain high standards for self and team; able to make decisions, solve problems and produce results.
• Creative and aggressive self-starter with integrative thinking skills, capable of forming and maintaining positive and productive working relationships in internal, external, independent, and team environments
• Excellent communication, presentation and data analysis skills
• Possess strong analytical and problem solving skills with the ability to adapt to a new environment and meet stringent deadlines

TECHNICAL SKILLS

Project Methodologies: Agile, Waterfall, RUP, UML, RAD, JAD

Business Modeling Tools: MS Visio, Rational Rose

Requirement Management Tools: Rational Requisite-Pro

Defect Tracking Tools: Rational Clear Quest, HP Quality Center

Operating Systems: MS Windows NT/98/2000/XP, UNIX

Office Tools: MS Word, Excel, MS Project, MS Outlook

Business Applications: XML Spy, Beyond Compare, MS Office Suite

Design Tools: MS Visio, MS Excel, XML, HTML

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Business/Systems Analyst

Responsibilities:

• Liaison between the business client and technology team—developers, system architecture, and QA Testers
• Gather requirements through interviews with the client and referring to existing documentation and procedures
• Translate business requirements into functional specifications and creating High Level Design documents
• Perform GAP Analysis of the ‘as-is’ and ‘to-be’ system
• Extensively engaged in managing the project SharePoint and create a structured and logical project document repository
• Create Data Flow diagrams and process flow diagrams to facilitate better system understanding
• Responsible for redesigning the Artificial Intelligence (AI) SharePoint to make it more user-friendly
• Conduct surveys and interviews to identify areas of improvement in the SharePoint
• Design wireframes using MS Visio
• Work closely with Project manager to keep track of timeline and budgeting
• Create a weekly project status report to track the project progress and observe bottlenecks for review of top management
• Oversaw corporate compliance requirements: analyzed data to identify and communicate to around 700 impacted users, then tracking and managing user responses to ensure 70% compliance before restricting access to Disaster Recovery Environment
• Executed migration from AS400PL to HALS Platform and oversaw support to users and logging issues on behalf of users
• Tracked user responses to keep count and direct issues to support team
• Create Production Support Handbooks as part of the Case Management initiative for various Vendor Systems to provide Level 3 Support
• Communicate with Vendor Managers to establish communication channels for different Vendor Applications
• Identify and communicate with Vendor Application points of contact to retrieve crucial support information
• Document procedures to engage vendors for Level 3 Support
• Liaison between Access Management Team and Level 3 Support—involved in Case Management Initiative as part of the Project New BAC
• Executed Deployment of 8000 associates into CRM Roles to become OCC (Office of the Comptroller of Currency) Compliant
• Extensively use MS office communicator and MS Live Meeting to conduct and participate in various project meetings

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Gathered data during JAD sessions to build baseline and initiated processes to improve baseline.
• Participated in business requirement definition sessions.
• Responsible for maintaining Team’s status reports on weekly basis for risk mitigation and progress indication; supported projects as assigned.
• Developed concepts, business models, and used required technologies when necessary such as UML and Data Flow Diagrams to manage the work effectively
• Extensively used SQL for data analysis.
• Defined detailed requirements through product development and other functions to support project team.
• Wrote detailed description of user needs (Use Cases), program functions (Business Rules and Supplementary Specifications), and steps required to develop or modify computer programs.
• Acted as a single point of contact to coordinate and provide project deliverables and support services.
• Worked with Legal and Compliance Department for getting Signoffs for Legal Issue Requirements.
• Day-to-day communication to the client management as well as technical and functional teams
• Mapped financial data, general ledger data, loss event data, transaction data and people reference data from source to target database for creating a central Risk Data Repository (RDR) as required by Basel II reporting regulations.
• Executed efforts within the SDLC parameters to ensure customer satisfaction and drove projects to completion throughout product deployment, implementation and configuration lifecycle
• Reviewed computer system capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system
• Effectively and timely completed the project which met client expectations

Confidential, Sandy Springs, GA

Business Analyst

Responsibilities:

• Assembled business requirement documents (BRD) and the functional specifications as per the user requirements.
• Created Business Workflow based on the requirements gathered from the client.
• Created functional specification documents based on the business requirement documents.
• Organized JAD Sessions to resolve issues and conflicts, and to arrive at quick agreements regarding the system architecture design.
• Report status and issues to the Director Ecommerce.
• Worked with the project manager for planning and organizing the project activities, and in communicating with other business center managers and stakeholders of the project.
• Analyzed and documented the limitations of the billing system.
• Created Business requirements for four modules, Open Accounts, Retail Drop Off (RDO/Inventory Maintenance), Global E-Commerce (POS), and World-ship Orders.
• Guided the QA team in writing test plans and test cases based on the business requirements which involved market risk analysis and risk management.
• Evaluated business requirements for enterprise business applications integration while delivering new/modified enhancements.
• Interacted extensively with the client and the management teams to understand the requirements and to report the status of the testing efforts on their applications.
• Conducted individual and group joint application development (JAD) sessions with business stakeholders and technical units.
• Participated in various meetings and discussed enhancement and modification request issues.
• Managed the milestones and make sure of their completion within the established timeline.

Confidential, San Jose, CA

Business Analyst

Responsibilities:

• Facilitated meetings among the Change Management, Problem Management and other relevant teams to discuss the impact of the changes, problem tickets and prepare project milestone plans.
• Met with various groups, including business owners, SMEs (subject matter experts) and marketing team, for requirements gathering in definition Stage
• Gathered requirements, developed Process Model and detailed Business Policies.
• Involved in business analysis and project management, coordinating between the team members according to the business requirements.
• Organized and conducted meetings, briefings, demonstrations, conducted JAD sessions, and wrote minutes of project meetings.
• Participated with Network Administrator and Technical Team in network security design using various network protocols for E-Commerce online application.
• Worked with the project manager for planning and organizing the project activities, and in communicating with other business center mangers and stakeholders of the project.
• Managed the project using the MS project extensively.
• Actively resolved day-to-day technology needs of the business unit with a focus on the analysis of processes.
• Worked with the project manager to estimate best/worst case scenarios, track progress with weekly estimates of remaining work to do, conducting informal meetings ad hoc and as needed.
• Prepared the Business Workflow using MS-Visio with input, output, Pre and Post conditions
• Worked with the clients on the final signing process in the User Acceptance stages.
• Developed recommendations and designed solutions for process improvements.
• Responsible for submitting status reports to management summarizing completed projects/tasks.
• Provided guidance and recommendations on process improvements and "best practices".

Confidential, Pittsburgh, PA

Business Analyst

Responsibilities:

• Responsible for capturing the existing capabilities of the current Application X-Pack
• Prepared a Reverse Engineering Business Process Document
• Communicated with Business Stakeholders for Requirement Gathering
• Acted as mediator to help resolve project related disagreements between users, managers, programmers, auditors and various other project team members.
• Translated end user specifications into functional and technical design documents.
• Prepared Technical Requirement Documents for the developers
• Evaluated and communicated team staffing needs to QA Manager.
• Established the JAD sessions with Clearinghouse System SME
• Contributed in Technical Deep Dives for understanding the Business Processes involved in Clearinghouse System
• Used MS-Visio to draw Sequence and Activity Diagrams
• Created Summary Use Cases for next phase of Forward Engineering
• Worked as a liaison between Stakeholders and IT department to fill the Gap by Using Simple UML Diagrams
• Performed GAP analysis of as-is and to-be System
• Documented Business Processes involved in Clearinghouse System