SUMMARY

• Salesforce Business Analyst with 7+ years of extensive experience in multiple domains
• Certified Scrum Product Owner and Scrum Master
• Lean Six Sigma Certified Quality professional
• Proficient in Technical writing (FRD), Business Writing (BRD), User Stories creation.
• Working experience in Sales Cloud, Service Cloud
• Experience in creating JAD and JRP sessions.
• Master in independently conducting Surveys, interviews and Prototyping
• Good working knowledge on Scrum concepts like Scrum team, Product backlogs, Sprint planning, User stories, Daily standup, Burn down charts, Planning poker etc.
• Worked expansively on Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Sequence diagram relevant to the project requirement
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery
• Experience in creation of Data Flow Diagrams (DFD) to depict the source - to-Target Mapping and Data Lineage Analysis.
• Proficient in executing SQL queries to create user reports, data validation
• Experience conducting Scrum meetings like Sprint Retrospective Meetings, Planning poker, Brainstorming Session etc. and acted as tie breaker in several occasions to negotiate the system requirements among the stakeholders.
• Excellent experience in Smoke Testing, Regression Testing, Progression Testing, Integration Testing. Participated in User Acceptance Testing (UAT)

TECHNICAL SKILLS

Business Skills: Salesforce CRM, Business Process Analysis, Gap Analysis, Impact Analysis, JAD/JRP sessions, Use Case Modeling, SWOT analysis, MS Project

Methodologies: Agile, RUP, Waterfall

Requirements Management Tool: Power Designer, Rational Rose, MS Office

Languages: XML, SQL, UML, C

Issue Tracking Tools: JIRA, Silk Central

BI Tools: QuikView, Tableau

SFDC Technologies: Sales Cloud and Service Cloud, User Management, Standard /Custom Objects, Validation Rules, Workflows & Approvals, Apex Classes/Controllers, Triggers, Visual force Pages, Data Loader, Reports, Dashboards, Force.com IDE, and Eclipse, Data migration.

PROFESSIONAL EXPERIENCE

Confidential, Wayne, NJ

Business Analyst / Product Owner

Responsibilities:

• Facilitated Agile framework across the board
• Worked as a Product Owner for prioritizing the User Stories, Epics, Features
• Analyzed the current CRM application; updated the ‘As -Is’ document and brainstormed on the bench marks to be reached in the ‘To- be’ application as part of initial Gap analysis.
• Collaborated with business teams in setting up the opportunity attributes like Budget, Timelines, Scope and ROI etc.,
• Assisted project managers with the development of project schedules.
• Conducted Daily Stand-Up Meetings to decide what needs to get done.
• Conducted weeklyJADsessions and interviews with SMEs, senior management and IT teams to track and document action items, TBDs status, conflicts and risk related issues.
• Elicited and analyzed the following specifications among others in the Salesforce CRM:
• Organization setup,
• User setup, Global UI,
• Analytics,
• Reports and Dashboards
• Chatter
• Activity management
• Imported data into Salesforce using Data Loader during UAT and go-live weekend.
• Assisted in performing data migration and data manipulation like Data Mapping for Leads, Contacts, etc
• Submitted change requests and worked with change request records in JIRA.
• UsedSQLqueries to collect relevant information from company's database.
• Assisted inUser Acceptance Testing (UAT),demos, and performed client presentations.
• Participated in Basic Level Design review and signoff sessions for all components.
• Trained groups of Users and Super-users on the use of Salesforce and new customizations on the platform as well as supporting them daily

Environment: Microsoft Visio, UML, XML, Agile Methodology, JIRA, SQL, Tableau, Salesforce CRM

Confidential - Mountain View, CA

Salesforce Business Analyst

Responsibilities:

• Conducted Interviews, surveys, prototyping techniques to gather requirements from Business users, SME’S and stake holders.
• Extensively involved in implementing the Software Development Life Cycle phases from identifying requirements to performing UAT.
• Conducted high level discovery interviews with business unit of various enterprises for CRM best practice requirements document preparation. Best practices and established CRM sales methodologies application to client's sales objectives and metrics needed to assure sales goals management.
• Prepared best practices requirements documentation with inclusion of business process diagramming and review for sign off by business unit stakeholders for alignment with CRM application integrator's approach to functional design.
• Facilitated integrator's JAD sessions with business unit to assure best practices were being delivered in proposed configuration and design options proposed by integrators.
• Responsible for controlling security and sharing of sales reports and dashboards, providing regulated, auditable cross-functional access for anyone in the organization.
• Created and deployed SFDC Custom objects, Page layouts, Custom tabs and Components to suit to the needs of the client.
• Troubleshoot and resolved CRM-related issues and requests efficiently and timely
• Created and maintained documentation on processes, policies, application configuration and help-related materials for users
• Assisted in testing, training development/support, and launched plans as required to aid in delivery of a quality product, designed for user acceptance and adoption.

Environment: MS Project, UML, XML, Agile Methodology, JIRA, SQL, Tableau, SalesforceCRM

Confidential - San Bernardino, CA

Business and Supply Chain Analyst

Responsibilities:

• Responsible for requirements gathering, analysis, detailed process flow design, user acceptance testing and rollout of new & modified feature functionality deployed on the e-Commerce website applications.
• Functioned as primary liaison between the business line operations and the technical teams through the project cycle.
• Published daily/weekly volume projections, ran daily trackers & metrics to provide volume visibility to senior management on key supply chain performance metrics.
• Identified broken "master packs" as a major issue impacting efficiency, cost, and inventory accuracy, introduced process improvement practices for the Quality Assurance team to fix all master packs with errors resulting in an annual savings of 4,000 hours, an associated cost savings of $88,000/ fulfilment centre, and a 65% improvement in inventory accuracy.
• Partnered with Supply Chain execution team to drive down the operating costs.
• Performed deep dive analysis by benchmarking with other fulfilmentcentres, to understand and resolve root cause of operational performance issues.
• Developed charts and graphs to record the peak periods during any given period, which helped in identifying the highest productivity, no. of defects found and fixed, best performers and other metrics.
• Performed business impact analysis of proposed project processes and GAP analysis for new functionality requirements, as well as prioritizing them based on actual business.
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the Implementation in different iterations and phases of the Software Development Life Cycle (SDLC).
• Authored Business requirements document and System Specifications encompassing Functional and Non-functionalrequirements.
• Identified all necessary Business and System Use Cases from requirements, created UML diagrams including Use Case Diagrams, Activity Diagrams, and Sequence Diagrams.
• Involved in JAD sessions for resolving issues involving user interface and downstream systems interactions.
• Reviewed and assisted the design team in coming up with UI Screen Mock-ups and Wireframes for the proposed new UI prototype
• Involved in managing the defect lifecycle - conducting daily defect tracking meeting, reporting and reviewing the defects, assigning the open defects to developers, andre-testingthe fixed defects.
• Actively facilitated complete UAT process - creating UAT schedules, testing guidelines, managing feedback,follow-up,and resolving open issues conducting data validation testing
• Assisted in development of User Training materials for the upgraded version of the existing system technology and process improvements.
• Assisted in the requirement elicitation of the B2B ecommerce website, developed to improve the business experience for vendors and suppliers.

Environment: RUP, Power Designer, Quality Centre, Oracle, MS Excel, MS Power Point, MS Access, MS Visio, MS Project, Gantt Charts

Confidential

Business Analyst

Responsibilities:

• Gathered user and business requirements through interviews, surveys, prototyping and observing from subject matter experts.
• Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software. Documented both Business Requirement Document (BRD’s) and Functional Requirement Document (FRD’s).
• Extensively involved in implementing the Software Development Life Cycle phases from identifying requirements to performing UAT.
• Planned and defined system requirements to use case, use case scenario and use case narrative using the UML methodologies.
• Scheduled meetings with developers, system analyst and testers to collaborate resource allocation and project completion.
• Used SQL queries for organizing and abstracting data from MS Access databases as well as created reports on MS Access.
• Created mock-up forms in MS Access for better visualization and understanding of the software solution
• Documented all custom and system modification.
• Created and managed project templates, use-case project templates, requirement types and traceability relationships in RequisitePro.
• Conducted User Acceptance Testing (UAT) and verified performance, reliability and fault tolerance issues
• Performed Gap analysis by identifying existing processes and technologies and documented the enhancements needed to meet the end state requirements.
• Assisted Testing teams in Regression testing and Blackbox testing; Participated in Navigation testing, Smoke testing and UAT of each build during the various phases of the application.
• Suggested measures and recommendations to improve the current application performance.
• Involved in preparing a simple and detailed user manual for the application, intended for a novice user.

Environment: MS Visual Studio, XML, RUP, SQL Server, MS Word, MS Excel, MS Access.