SUMMARY

• Accomplished Business analyst with about 8 years of diverse experience in the domains of Telecommunications, Information system security services, Governance Risk and Compliance (GRC), Healthcare, and Wealth & Asset Management; with emphasis on SDLC, Business analysis, GAP analysis and Quality Assurance of application software;
• Proven Expertise in preparing the following documents
• Ground Work documents: Stakeholder Analysis, Business Analysis Plan
• Core Documents: System/ Software Requirements Specification
• Scope Statement/ Business Requirements Specification Documents
• Functional Requirements Specification, Non - Functional Requirements Specification Documents, Use Case documents
• Supporting documents:
• Traceability matrix document for gaps analysis in requirements
• Wireframes and Other Visual Documentation (User interface specification, Workflow diagrams), Data feed specification Documents
• Testing Phase Documents: Test Plans, Test Cases, or User Acceptance Test Plans
• Work-in Progress Documents: Current State Analysis/ As Is Business process analysis
• Meeting agendas, notes and change requests
• Concluding documents: Future state analysis and Change Management Documents
• Experience in facilitation of Joint Application Development (JAD) sessions with end user, expert team, business intelligence team, SME'S, QA team, Walk Through and Signoff with stakeholders as required.
• Exclusive experience of handling project in an Agile environment exceptionally by
• Defining the scope in an Epic
• Preparing a Product Backlog, Sprint backlog, Sprint retrospective and Issues list
• Monitoring the Sprints and Daily Scrums
• Multi-Lingual
• English, Urdu, German, French, Hindi, Telugu, Tamil, Kannada

TECHNICAL SKILLS

• Agile
• Waterfall
• Gap
• SWOT & Risk Analysis
• Ms Dynamics CRM/ERP
• SQL
• XML
• HTML
• CSS
• XSL
• Q C
• Jira
• Salesforce.com
• Asana
• MS Visio
• Project
• SharePoint & Office Suite
• Rational DOORS
• Borland Caliber
• MS Access
• Toad Data Point
• SPSS

PROFESSIONAL EXPERIENCE

Senior Business Analyst

Confidential, Atlanta, GA

Responsibilities:

• Interact with the Business Users to map Requirements and create Detailed Requirement Design Document (DRD) for every sprint.
• Do the stake holder analysis.
• Prepare the Business analysis plan.
• Define the scope in an Epic.
• Develop a project backlog and sprint backlog.
• Create a Current state analysis document which is also referred to as As-is Business process Analysis.
• Prepare the Business Requirements Document (BRD)/ scope statement specification defining the scope of the project.
• Prioritize the requirements and approach the client for FRS for every sprint.
• Identify what the system does, how it functions and prepare a Functional Business Requirement Document (FRD) noting down all such technical requirements.
• Preparation of Non-Functional Business Requirements Document (NFRD) working along with the business and technical team Confidential the user’s end.
• Preparation of step by step process a user goes through to complete that goal using MS Visio which is referred to as Use Case documents.
• And supporting those use case documents with the help of pictorial representations like work flow diagrams and wireframe diagrams whenever needed.
• Deployment of traceability matrix to identify the gaps in the requirements and rework on such gaps.
• Identify elements of the information model Confidential both conceptual level and a more detailed data feed specification level further documenting the same with the help of Visual Models
• Prepare Story Cards and related TO-BE scenarios after studying the current state of processes with reference to the use cases
• Leading the project further working close with the technical and business team/s of both the companies
• Present the mock-up screens to the client and get additional inputs or an approval
• Deploy Business domain models or Data Diagrams in case of any issue that arises during the development process
• Provide any kind of support and assistance to the technical and testing teams when ever need arises
• Assist the testing team in writing the test plans
• Review the test plans
• Stay close to the testing environment and monitor if each and every functionality is work as it is supposed to be
• Provide assistance to the deployment team Confidential the place of project deployment and act as a liaison between the client and the development team
• Provide necessary inputs, guides and training & maintenance material to the client
• Accompany the client till the successful execution of the User acceptance testing coordinating with the technical teams of both the companies
• Follow up with the client and seek his help the documentation of Future state analysis
• Develop a change management document enabling that guides the client in successful IS change management both today and may be in mere future
• Throughout the project ensure that the tasks associated for each sprint are accomplished on time
• Seek for the change requests if any and communicate the same to the technical team facilitating the change successfully
• Maintain an issues list which comprises of the issues of my own company’s development team/ technical team and address them as early as possible
• Lead the meetings with a proper agenda and maintain notes throughout the meeting to identify the highlights
• Maintain a document that conforms the presence of all the above mentioned documents
• Control the Documentation and version of the installed POS application

Business Systems Analyst II

Confidential, Atlanta, GA

Responsibilities:

• Interact with the Business Users to map Requirements
• Analyse the investment market and all the investment opportunities that would comply to the requirements quoted for the system
• Train with the rules and terminology of wealth, asset management, banking and tax
• Prepare Business Requirements Document (BRD), Functional Business Requirement Document (FRD), NFRD, Use Cases and related TO-BE scenarios and communicate the same to Salesforce.com (SFDC) Configuration Team
• Migrate Customer Reference data from 3rd party to customized Reference objects within company-wide Salesforce.com CRM tool APEX DataLoader
• Co-ordinate team of Business analysts to introduce and implement a new Accounting Status Report for the Business Users in the Asset Management Team
• Coordinate with all the other non-technical stake holders of the project
• Work closely with SFDC practice IT team to develop test strategy, test plan and test cases and documented, tracked, and obtained timely closure on defects
• Align procedures to support newly identified policies and identified gaps
• Enhance performance measures to monitor and report the quality and timeliness of process related information by providing business/functional requirements, Use Cases, & test cases
• Provide basic support on relational database management and test the database functionality with the new Salesforce.com Customer Reference Database
• Ensure that the deliverables to the client adhered to the quality standards

Business Systems Analyst II

Confidential, Dublin, CA

Responsibilities:

• Interact with the Business Users to map Requirements through interviews, surveys, brainstorming sessions, prototyping and observing past documents
• Analyse the HealthCare market and assess the behaviour of features of various Hospital Management software
• Perform SWOT and Risk Analysis to better understand the potential impact of the project towards the betterment of the company
• Train with the rules and terminology of HealthCare sector
• Prepare Business Requirements Document (BRD), Functional Business Requirement Document (FRD), NFRD, Story Cards, Use Cases and related TO-BE scenarios
• Enforce Waterfall methodology hold Meetings on a daily basis to make sure Deliverables are met by using time tracking
• Develop different Unified Modelling Language (UML) Diagrams using MS Visio to help developers and stakeholders in order to understand business process
• Co-ordinate team of Business analysts to introduce and implement a new Billing & Documentation system for the Business Users in the Records section
• Coordinate with all the other non-technical stake holders of the project
• Deployment of Service Oriented Architecture (SOA) to help automate business processes across disparate applications supporting the business
• Perform GAP Analysis between the billing and documentation applications to bridge the gap of Confidential
• Work closely with testing team to develop test strategy, test plan and test cases and documented, tracked, and obtained timely closure on defects
• Participate in the User Acceptance Testing (UAT) with Stakeholders and Project Manager
• Ensure that the deliverables to the client adhered to the quality standards
• Assist in development of training materials for End User Support

Business Systems Analyst I

Confidential, Hartford, CT

Responsibilities:

• Inception of the overall requirements on a broad range
• Elicitation of Business requirements and the Functional Requirements
• Elaboration of the Functional Requirements with the help of Use-case diagrams
• Negotiation of the conflicts between the technical team and the client or any other stake holder involved
• Specification of function and performance of the computer based system through the systems specification document
• Validation of all the documents and also the test cases and scenarios
• Requirements management; a follow up task during the installation of the system answering the enhancements expected by the customer
• Team liaison for functional testing and User Acceptance Coordination.
• Preparation of the complete User Manual of the product

Project Manager & Business Systems Analyst

Confidential

Responsibilities:

• Gather requirements and prepare necessary System specification requirements, Use Cases and related TO-BE scenarios
• Lead the projects working closely with the Technical Team
• Represent the company Confidential myriad business networking meetings
• Meet Clients for gathering requirements
• Act as a consultant giving certain inputs for the betterment of the system
• Act as a liaison in between the technical team and the business team
• Present the prototype to the client
• End of day support activities on job failures and monitoring activities
• Raise the change request for all application changes
• Involve in testing activities of various sub projects and providing signoffs
• Represent the team in self-assessment audit requirement and data gathering
• Involve in Disaster recovery activities
• MIS/Reporting

Project Manager

Confidential

Responsibilities:

• Interact with the Business Users to map Requirements through interviews, prototyping and observing past documents
• Analyse the then telecommunications market and the billing system
• Perform SWOT and Risk Analysis to better understand the potential impact of the project towards the betterment of the company
• Train with the rules and terminology of telecommunications
• Prepare System requirement specifications document
• Enforce Waterfall methodology hold Meetings on a daily basis to make sure Deliverables are met by using time tracking
• Develop different Unified Modelling Language (UML) Diagrams using MS Visio to help developers and stakeholders in order to understand business process
• Plan the resources and finalise the effort estimations coming up with the project cost
• Plan the project and track the progress with the help of story boards
• Decide the team and assign tasks to each describing the set of Entry criteria, Task definitions, Validation criteria, Exit criteria (ETVX) through the Joint Application development sessions
• Handle the issues and concerns of team members
• Deployment of Service Oriented Architecture (SOA) to help automate business processes across disparate applications supporting the business
• Plan and deploy the risk management strategies curbing the changes due to client requirement escalation
• Make sure that the project costs stick to the budget with accurate tracking of costs
• Perform GAP Analysis between the billing and documentation applications to bridge the gap of BSNL
• Work closely with testing team to develop test strategy, test plan and test cases and documented, tracked, and obtained timely closure on defects
• Participate in the User Acceptance Testing (UAT) with Stakeholders
• Ensure that the deliverables to the client adhered to the quality standards
• Co-ordinate with the clients user team to introduce and implement a new Billing & Documentation system for the Business Users in the Records section
• Assist in development of training materials for End User Support
• Come up with reports for the Higher management

Project Management Trainee

Confidential

Responsibilities:

• Assist Project Manager to prioritize requirements, estimating, defining and managing scope and sprints for the project
• Act as a liaison between Business, Production and Development teams to ensure all the BRs and FRs are clarified, verified, and validated
• Work closely with the client for requirement gathering
• Prepare Business Requirements Document, Functional Requirements Document, and Test case Document and get the same verified from the project manager
• Co-ordinate with the stakeholders of the project
• Maintain requirement traceability matrix to keep track of requirements and performed impact analysis when changes occurred
• Work with Project Manager on schedules, project decks and presentations and project delivery deadlines using MS VISIO
• Assist Project manager in developing an RFP (Request for Proposal) for the long term solution to choose a planning tool to meet business needs.
• Provide all inputs to the Supervisor to do the planning process specially w.r.t. daily, weekly and monthly production data, outage reports, quality reports etc
• Attend account specific calls- Need based
• Generate and circulate customer satisfaction analysis to all on the team and drive the process of training planning
• Co-ordinate with Records Managing Unit for safe keeping of customer information
• ‘Minutes of meeting’ maintenance to conform the crucial points raised Confidential meetings
• Identify learning points based on the analysis of Client satisfaction/Internal quality/Client comments.
• Share the learning points actively with the team members.
• Spread information on research findings, new updates and other items of information across the team in a pro-active manner.