SUMMARY

• Business Analyst having significant work experience in all phases of the project development life cycle.
• Excellent analytical skills to understand the current state system and workflow.
• Expertise in facilitating meetings with subject matter experts and technical analysts in order to develop work flow diagrams and business specifications to document current and future business processes.
• Experience in designing new templates to facilitate documentation of high level requirements, work flows, business rules, user interface prototypes and detailed business requirement specifications for various systems.
• Significant experience in analyzing requirement specification documents and business rules to create use cases.
• Ability to work with all levels of users, customers, managers, subject matter experts and technical individuals including working through difficult situations in order to achieve successful outcomes.
• Experience in developing test strategy, test approaches and test plans
• Excellent experience working in traditional waterfall and Agile methodologies
• Expertise in scheduling releases to system/regression environments and creating production implementation plans.
• Hands on technical experience with relational data bases and SQL, ad - hoc queries and reporting.
• Very good Experience with Payment Gateway
• Expert in Creating, analyzing and validating detailed Functional Specifications.
• Prepared Technical reports by collecting, analyzing and summarizing information and trends
• Strong Experience with Agile and Waterfall meathodologies

PROFESSIONAL EXPERIENCE

Confidential

Business Systems Analyst

Responsibilities:

• Manage communications for projects, including running on-site meetings at customer locations.
• Lead regular status meetings with customers and stakeholders.
• Worked on Identifying User Access restrictions on applications, created Use Cases for Applications like SSO Users .
• Created use cases for elevated access for Admin users, Sigle Sign on Users and identify risk factors for these applications .
• Run sprint reviews and demonstrate deliverables to customers with technical staff.
• Create and manage project budgets, project cost estimations, project change orders, and cost controlling measures for projects in coordination with the Director of Client Services, COO and CTO
• Use project management tools to track and report on project costs and timelines.
• Use project management tools to track, monitor and report on status of project deliverables.
• Identify and communicate project risks to internal senior staff and customers.
• Lead discovery meetings with customers to understand their business requirements, recommend business priorities, and advise customers on options, risks, and costs.
• Create and manage project scope documentation, including business, functional and system requirements.
• Conducted JAD Sessions to collect Business Requirements while developing new information system and for enhancing user participation, expediting development and to improve quality of specifications .
• Develop requirements and test cases as user stories, including workflow and technical diagrams.
• Work with software developers to communicate requirements, discover solutions and help define the company’s approach to solving customers’ business problems.
• Work with quality assurance team to ensure understanding of business requirements and assist with testing as necessary.
• Analyze the impact of changes across existing customer implementations testing as necessary.
• Analyze the impact of changes across existing customer implementations.
• Participated in training Clients in how to use the new System.
• Have written test cases to validate mobile functionality.
• Proficient in developing use case diagrams, Flow charts behavior Diagrams based on UML Methodology using MS Visio
• Very Good experience with ALM for generating reports, and with Jira for issue tracking and Project Management purpose

Confidential

Business Analyst

Responsibilities:

• Gathered requirements by conducting meetings and brainstorming sessions with end users and SMEs and documenting them using Pro - the documentation tool offered by Rational.
• Gathered requirements and modeled the data warehouse and the underlying transactional database.
• Analyzed and translated business requirements into system specifications utilizing UML and Agile methodology.
• Conducted JAD Sessions to collect business requirements while developing and also to resolve any differences between two parties regarding new information systems.
• Perform Gap Analysis of the processes to identify and validate requirements.
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Created Use Cases / Activity Diagrams / State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams thus defining the Data Process Model and Business Process Model.
• Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Organize requirements into high level Use Cases and low level Use Case Specifications and modeled them into Activity and Sequence Diagrams using Rational Rose.
• Apply UML notations and methodology in developing models that accurately represent the business process and workflows and clearly communicate them to the stakeholder
• Very good Experience in writing SQL queries to validate Data .
• Proficient in developing Use Case Diagrams, Flow charts, Behavior Diagrams based on UML methodology using MS Visio
• Conducted Data Validation by writing SQL Queries
• Good experience with JIRA for Project Management, Issue Tracking and used in Agile Methodology

Confidential

Business Systems Analyst

Responsibilities:

• Integrate Bill Pay, Credit Card/Debit Card processing, ACH and Electronic Payments for easier account handling within the portal.
• Online Account Opening for new & existing clients (Mortgage Accounts) via a new account opening portal.
• Experience documenting requirements using Structured Analysis Techniques such as Use Cases, Entity Relationship Diagrams, Process Decomposition Diagrams and Workflows.
• Collaborate with line of business developing performance standards to accomplish business objectives and drive results.
• Liaison between line of business and reporting partners to ensure technical developments are compatible with current processes.
• Query test data using SQL queries and distribute it to the stake holders and business partners for solution/application testing
• Respond to client requests and conducts special projects/analyses as required by management.
• Compiled data from multiple date sources and integrate into one reporting tool to display business performance daily/monthly.
• Produced trend analysis on performance metrics to recommend and develop new measurement thresholds where applicable.
• Assisted in the development of less experienced analyst and provide guidance with escalated issues.
• Executed SQL queries for back end testing for the verification of results retrieved with the expectations.

Confidential

BA/QA Analyst

Responsibilities:

• Converted Microsoft Access DB into SQL Server scripting for efficiency and automation.
• Gathered requirements by conducting meetings and brainstorming sessions with end users and SMEs and documenting them.
• Created policy and procedure manuals for quality assurance.
• Deliver reports measuring and tracking performance, production availability and SLAs.
• Exercises judgment and influences business managers and peers to ensure enforcement of risk/regulatory programs, balancing business strategy with appropriate risk management controls
• Assemble, analyze, compare, and represent business requirements.
• Perform feasibility analysis, scope projects, prioritize deliverables, recommend alternative solutions and project strategies, risk management, and engage in negotiations.
• Responsible for high level implementation plans, data and process models, cost and effort estimating.
• Identified and implemented the automation of reports for business partners which reduced operational risk and enabled a much faster delivery and ease of maintenance of key reports through MicroStrategy.
• Provided a weekly status to key business partners on project deliverable and participated in planning sessions to prioritize deliverables.

Confidential

Business Analyst

Responsibilities:

• Facilitated JAD sessions with business units, subject matter experts.
• Gathered system requirements and modelled Rational Unified Process based business workflows. Created use-case driven, architecture-centric requirement artifacts.
• Conducted process mapping and presented solutions utilizing current and future state business models.
• Interfaced with business users to prepare and update Business Process Requirements (BPR) and Software System Requirements (SSR).
• Created test cases and test scripts.
• Performed GAP analysis of business rules, business and system process flows, user administration, and requirements.
• Prepared business process models; used Visio to create use case diagrams.
• Developed use cases, workflow, screen mock-ups.
• Coordinated work plans between project manager and client using MS Project.

Confidential

Test Engineer

Responsibilities:

• Prepared Test Cases and prioritized them as per critical functionality that is affecting the project deliverable.
• Executed the Test Cases and evaluated their Pass or Fail criteria.
• Tracked failed Test Cases and reported Bugs in Mercury Test Director.
• Maintained and Updated Test Plan, Test Cases and Test Environment through Software Testing Life Cycle (STLC).
• Performed System, Functional, Regression and Integration testing.
• Transactions received from external format in the standard EDI format were tested for their adherence to the expected format
• Integrated WinRunner with Test Director and documented the test results.
• Executed SQL queries for back end testing for the verification of results retrieved with the expectations.
• Interacted with the developers and stakeholders to resolve technical issues.
• Before software goes live we participated in Business acceptance testing, involved in alpha and beta Testing.
• Business acceptance testing against Functional Specifications that interpret the requirements