SUMMARY

• Business Analyst with over 7 years of extensive experience in all phases of Software Development Life Cycle: Gathering Requirements, Analysis, Implementation and Testing of projects.
• A smart working, motivated, sincere, committed, quick learner, detail - oriented team player with excellent communication, analytical, leadership, interpersonal and problem solving skills.
• Experienced in all phases of the Software Development Life Cycle(SDLC) including requirements gathering, analysis, design, implementation, testing and deployment as well as software engineering methods like Rational Unified Process (RUP), Agileand Waterfall Method.
• Skilled in creating Wireframes / Screen Mock-Up’s based on requirements captured by meeting with End User’s/ Customer/ SME’s.
• Created Page Flow Diagrams to depicting detailed application navigation route.
• Expertise in Business Modeling using MS Visio/Enterprise Architect/Rational Rose.
• Expertise in Requirements Gathering through direct user interviews and workshops.
• Facilitating JAD sessions with business users and development team to drive out detailed business requirements.
• Exceptional Documentation Skills for writing Use Cases and Functional Requirement Documents as well as for creating Use Case diagrams, Activity diagrams, State diagrams based on UML Methodology and business process flow diagrams using MS Visio/Enterprise Architect/Rational Rose.
• Defining Test Cases, creating Test Scripts, analyzing bugs, interacting with QA / dev teams in fixing errors and User Acceptance Testing (UAT)
• Using project management tools like MS-Project for status reporting and planning.
• Excellent Team Player with ability to think analytically and troubleshoot issues.
• Effective Verbal and WrittenCommunicationSkills.

TECHNICAL SKILLS

Requirements Management: Rational Requisite Pro, Enterprise Architect, HP Quality Center

Wireframe Tools: MS Visio, Axure, SmartDraw, MS Paint, SnagIt

Database: DB2, MS Access, Oracle, MS SQL Server, IMS, Sybase

UML Diagrams: MS Visio, Rational Rose, Enterprise Architect

Test Cases: HP Quality Center

Defect Tracking: HP Quality Center, Rational Clear Quest, TRAC

PROFESSIONAL EXPERIENCE

Confidential, New York, New York

Business/System Analyst

Responsibilities:

• Involved in understanding ACS current business, policies, procedures and systems.
• Created Process Flow Diagrams using MS Visio.
• Conducted multiple JAD sessions with ACS/MIS User’s from different departments and Managers to identify business rules, functional requirement and non-functional requirements.
• Created Functional Requirement Specifications following the Agile Methodology using MS Word/Visio.
• Created Wireframes/To-Be Screens using MS Visio/SnagIt/MS Paint and conducted wireframe walkthroughs with users and Managers to get a sign off.
• Followed a structured approach to organize requirements into logical groupings of essential Business Processes, Business Rules, Functional and Non-Functional Requirements.
• Created Use Case Diagrams and Activity Diagrams using MS Visio to outline the “To-Be” screens and “To-Be” processes respectively.
• Participated in Daily/Weekly Scrums to report the daily work status.
• Conducted Requirement walkthroughs with Developers to help them understand the requirements and identify feasibility issues, if any.
• Involved in creating Test Cases and performed Manual Testing.
• Performed Functional and GUI Testing to ensure that the user acceptance criteria are met.

Confidential, Holyoke, MA

Business Analyst

Responsibilities:

• Involved in understanding Confidential ’s current business, policies, procedures and systems.
• Created Process Flow Diagrams using MS Visio.
• Conducted multiple JAD sessions with ISO User’s from different departments and Managers to identify business rules, functional requirement and non-functional requirements.
• Created Functional Requirement Specifications following the Agile Methodology using MS Word/Visio.
• Created Wireframes/To-Be Screens using MS Visio/SnagIt/MS Paint and conducted wireframe walkthroughs with users and Managers to get a sign off.
• Followed a structured approach to organize requirements into logical groupings of essential Business Processes, Business Rules, Functional and Non-Functional Requirements.
• Created Use Case Diagrams and Activity Diagrams using MS Visio to outline the “To-Be” screens and “To-Be” processes respectively.
• Participated in Daily/Weekly Scrums to report the daily work status.
• Conducted Requirement walkthroughs with Developers to help them understand the requirements and identify feasibility issues, if any.
• Involved in creating Test Cases and performed Manual Testing.
• Performed Functional and GUI Testing to ensure that the user acceptance criteria are met.

Confidential, King of Prussia, PA

Sr. Business Analyst

Responsibilities:

• Involved in understanding Confidential current business as well as their current systems.
• Created As-Is Business Process Models using MS Visio.
• Conducted JAD sessions with Confidential Customer’s, Sales Rep, Sales Manager, Campaign Analysts and Analysts Managers to identify business rules, functional requirement and non-functional requirements.
• Created Functional Requirement Specifications following the Agile Methodology using Rational Requisite Pro.
• Created Wireframes/To-Be Screens using MS Visio and conducted wireframe walkthroughs with customers/ sales reps/campaign analysts to get a sign off.
• Created Page Flow Diagrams documenting the navigation of the application from one page to the other.
• Created Use Case Diagrams and Activity Diagrams using MS Visio to outline the “To-Be” screens and “To-Be” processes respectively.
• Participated in Daily Scrums to report the daily work status.
• Executed weekly SQL queries, to pull reports needed by the business.
• Conducted Requirement walkthroughs with Developers and QA team to help them understand the requirements and identify feasibility issues, if any.
• Involved in creating Test Cases and participated in Manual Testing.
• Maintained Traceability Matrix between requirements, Use Cases and test cases.
• Used Rational Clear Quest to track defects.
• Conducted Bug Triage with QA and Development team to go over the defects using Rational Clear Quest.
• Created Release Notes to support the monthly releases.

Confidential, Hatboro, PA

Business Analyst

Responsibilities:

• Created “As-Is Business Models”, required for auditing purposes as well as to be used as standard operating procedures, by meeting with SME’s from underwriting, finance, customer service, marketing customer / end user and fulfillment departments.
• Met with Business owners from Prudential Insurance (Service provider) and Confidential (Service administrator) so as to capture the Level Term self-service portal requirements.
• Created Wireframes for every screen of self-service portal including Wireframes for all potential error scenarios depicting the interaction of the customer with the application.
• Authored the Functional Requirement Document and conducted Functional Requirement Document walkthroughs with the Business Owner’s and took a sign-off.
• Involved in brainstorming sessions with the SME’s from underwriting, finance, customer service, and fulfillment departments so as to identify the changes required in back-end application processing system (AS/400).
• Executed SQL queries for data validation
• Met with marketing team to identify and document requirements for Level Term Rate Calculator.
• Created “To-Be Business Models” based on UML Methodology.
• Worked closely with the web development team to help them understand the requirements and supported the implementation efforts by answering questions of the developers related to the business or requirements.
• Identified Use Cases and wrote Use Case Narratives.
• Conducted requirement workshops among all project stakeholders to verify and validate the business requirements
• Conducted a workshop to educate the Aon employees on Business Modeling, Requirement Gathering Techniques and Creating Wireframes.

Confidential, Fort Washington, PA

Business Analyst

Responsibilities:

• Worked with different business users to develop Vision Document and Business Requirement Specifications and gathered Business and Functional Requirements.
• Documented the AS-IS Business Workflow adhering to UML standards.
• Participated in JAD Sessions for gathering requirements from SME’s. Played the role of a Facilitator as well as Scribe in the JAD session.
• Documented Meeting Minutes from the JAD Session as well as responsible for getting a sign-off on them from the JAD participants.
• Followed a structured approach to organize requirements into logical groupings of essential Business Processes, Business Rules, Functional and Non-Functional Requirements.
• Identified Use cases from the Functional Requirements and wrote Use Case Specifications and created “TO-BE Business Process Workflow” diagrams (Activity diagrams) in MS VISIO.
• Created Use Case Diagrams using MS VISIO in order to show the interaction between the Actors and Use Cases as well as showing the relationship between the Use Cases.
• Managed all the requirements and making requirements available to all team members.
• Wrote Test Cases and walked the QA team through the Test Cases to make sure they understood them properly.
• Maintained a Traceability Matrix to ensure that all Functional Requirements are addressed at the Use Case Level as well as the Test Case Level.
• Performed Functional and GUI Testing to ensure that the user acceptance criteria are met.
• Co-coordinated the UAT with the SME’s to make sure that all the Business Requirements are addressed in the application
• Business Support Responsibilities:
• Worked with the Business clients to determine new document types and associated Indices. Completing all life cycle documentation, from Charter to implementation and UAT plans. Working with the appropriate Vendors to create the same indices for document committals to understand their business problem, analyzing the problem and coming up with solutions to overcome the problem.
• Handled2nd user support when 1st level (help desk) is unable to resolve user issues for all FileNet related applications. This included training of the users.
• Maintained a database of User Licenses in order to keep in compliance with the purchased licenses. This entailed working with IT Security and the FileNet System Administrators.
• Run weekly SQL queries to pull reports needed by the business.
• Attended the Daily Production Meeting to identify any issues that can impact the systems that I support.