SUMMARY

• 8 years of diverse experience in Healthcare insurance systems and Financial Systems (Trading, Banking, Mortgage)
• Strong domain knowledge of health care insurance systems and a very good understanding of product types including HMO, PPO, POS.
• Experienced in full life cycle system development, from requirements gathering and business case development to maintenance and project management using PMBOK principles, RUP (Rational Unified Process), Waterfall, Agile, and other proprietary system development lifecycles (SDLC).
• Excellent experience in business process flows, business process modeling, case tools, business analysis, gap analysis, scope verification and organizational change management.
• Lead Business Analysis/PM with prime focus on Continuous Quality Improvement (CQI), Business Process Improvement (BPI), Business Process Automation (BPA), and Business Process Reengineering (BPR) .
• Lead the Joint Application Development (JAD) sessions with executives, developers, and end - users to define the requirements for software systems.
• Excellent Business writing skills to create Business Requirements Document, USE Case Analysis, Software Requirements Specification (SRS), Functional and non-functional requirements and Workflows.
• Well versed with web application design and good understanding of Web Technologies along with wireframe/prototyping of web interfaces project.
• Experience in using software change and configuration management tools such as Clear Case and Clear Quest.
• Experience in using business modeling tools such as Rational Rose and MS Visio to generate data flow diagrams, process maps and UML diagrams.
• Experience with creating high level design architecture diagrams using functional, behavioral, information and physical views.
• Excellent skills to generate project requirements and resolve issues with clients, senior managers, developers, subject matter experts and other analysts.
• Proficient in creating and managing requirement traceability matrices and ensuring quality auditing.

TECHNICAL SKILLS

• Rational Rose
• Requisite Pro
• Share point
• Rational Clear Quest
• UML
• HP Quality Centre
• Rational Clear Case lotus Notes
• Websphere
• Edifecs
• J2EE
• XML
• MS Access
• SQL
• ORACLE
• DB2
• Windows: XP
• 2003 Server
• Vista and HP
• MS Office 2007 (Word
• Excel
• Power Point
• Outlook)
• MS Visio
• MS Project
• MS Access and MS FrontPage.

PROFESSIONAL EXPERIENCE

Confidential, Quincy, MA

Lead Business Analyst

Responsibilities:

• Reviewed BCBSMA’s existing documents to understand the gaps in their As-IS process and design a strategy for process re-engineering.
• Worked with the Project Manager on various Project Management activities like keeping track of Project Status, Action Items, Deadlines, Environment Request, and Compliance Issues.
• Was responsible for creating and maintaining Product and Sprint Backlogs.
• Facilitated JAD sessions to collect requirements from system users and prepared business requirement that provided appropriate scope of work for technical team to develop prototype and overall system.
• Documented the User Stories, FSD’s and Use Cases for different functionalities.
• Coordinated with the IT team and Product Owners for Reviews of documents and Sign Off’s.
• Was responsible for coordinating with Edifices and Benefitfocus (external teams) to track system issues based on EDI-834 HIPAA and business validation and resolve them.
• Was responsible for E2E data mapping from Benefitfocus (Source) to Real Time Member System (RTMS) (Destination).
• Was responsible for functional web testing and tracking issues and bugs that are detected and updating the status of existing issues based on the daily meetings with the off-shore team in the defect log.
• Followed the Agile (Scrum) methodology for the entire SDLC.

Environment: Windows XP,MS Word, MS Excel, MS Power Point, MS Visio 2003, Edifecs, Websphere, Benefitfocus, SharePoint, PeopleSoft HR, Requisitepro, HP- Quality Center.

Confidential, Chicago, IL

Sr. Business System Analyst

Responsibilities:

• Performed GAP analysis to understand the inefficiencies in the AS-IS system and documented them.
• Documented Current State vs. Future State for a Referral Web Portal.
• Documented business rules for process mapping (source to destination) and maintained and updated data dictionary.
• Created BRD by gathering Business Requirements from the Subject Matter Experts (SMEs).
• Obtained business sign offs on the documents after thorough review.
• Created Use-Case, UML diagrams and wireframes after gathering business requirements and understanding the business processes.
• Used Caliber RM to create and manage requirements, for version control and maintaining traceability.
• Assisted in creation of the Functional Design Document from the Business Requirements Document which was used as the reference by the development team while preparing the design and held the responsibility of the required data setup for unit testing.
• As a lead business analyst, led the Change Control Process for changes submitted for the BRD after initial sign off with all stakeholders. .
• Created user stories describing provider and member access to the web portals.
• Implemented the project using Agile (scrum) methodology and maintained master product catalogue
• Created a UAT Plan in conjunction with the UAT Team to ensure all acceptance criteria has been included.
• Created and maintained training documentation for end users.
• Managed and document project using share point.
• Maintained a Traceability Matrix to uniquely trace and ensure all requirements requested have been addressed, developed, and tested by pushing the requirement into HP QC.

Environment: MS Visio, MS Word, MS Excel, share point, MS PowerPoint, Lotus Notes, SQL, Oracle, J2EE technology, Caliber RM/Caliber RDM, HP QC, Rational rose

Confidential, Iselin, NJ

Sr.Business Analyst

Responsibilities:

• Conducted user interviews, gathered requirements and analyzed the requirements using Requisite Pro.
• Served as the primary point of contact between business and technical staff at all levels.
• Conducted JAD session with users, vendors, SME’s, and Project Managers for open and pending issues to develop specifications.
• Created High Level Logical Data Models and BRD supporting documents to describe the relationships between the actors to analyze and document business data requirements.
• Created Use-Case diagram, Sequence Diagram and Activity Diagram after assessing the scope of the Project and understanding the business processes.
• Modeled the AS-IS system and performed GAP Analysis to map the differences from the To-Be system.
• Worked with the UI team to model the GUI to meet user defined requirements, organizational and regulatory standards and created wireframe diagrams.
• Reviewed test cases written by QA team and made modifications for better execution of test cases and test scenarios.
• Documented Requirement Traceability Matrix in Requisite Pro for use cases and test cases.
• Followed the RUP methodology for the entire SDLC
• Coordinated with the PMO to define timelines & schedules for project.
• As an assistant project manager, created a work breakdown structure and maintained and monitored Project progress status using MS Project.
• Conducted User Acceptance Testing (UAT) with the stakeholders and business users to identify bugs and verified resolution through regression testing.

Environment: UML, SQL, Windows Server 2003, Java, HTML, MS Excel, Visio, MS Project, MS Power Point, SQL Server 2005, Rational tool set.

Confidential, Troy MI

Business System Analyst

Responsibilities:

• Gathered requirements from Stakeholders and Subject Matter Experts (SME) to create Business Requirements Document (BRD), System Requirements Document (functional and non-functional requirements), use cases, process flow diagrams and sequence diagrams during multiple JAD Sessions.
• Performed data analysis to map data from one system to the other, to ensure that data fields get populated with accurate data entries during system enhancements.
• Successfully transitioned from Waterfall to RUP to have a more streamlined SDLC.
• Managed and negotiated project change requests and supported ongoing enhancements and modifications to the production systems.
• Managed
• As a lead business analyst, developed Project Status Metrics for weekly evaluation of Project Status and analyzed the impact of the open issues and change requests on the project plan using MS Project.
• Conducted need assessment activities using a variety of data-collection methods, including document reviews, interviews, focus groups, observations and surveys.
• Regularly involved in testing new features and new products in production and non-production environments using HP Quality Centre to implement the test plan.
• Constantly involved in negotiations and conflict management to resolve issues and achieve results.
• Developed plans to test business and functional processes during system development and user acceptance testing.

Environment: MS Visio, MS Project, SharePoint, Lotus Notes, JavaScript, HTML, MS SQL Server, Microsoft Windows,, Quality Centre, Rational tool set, Requisitepro

Confidential, Cincinnati, OH

Business Analyst

Responsibilities:

• Interacted with team leads to gather requirements about functionalities need to be added/updated/enhanced.
• Meeting with users and stakeholders to understand the problem domain, gathering customer requirements through surveys and interviews (group and one-on-one)
• Prepared Functional Requirement Specifications based on questionnaire and JAD Sessions.
• Followed traditional Waterfall Approach for web-system upgrade (SDLC).
• Created Process Diagrams and Data Flow Diagrams using MS Visio 2002.
• Participated in Risk Mitigation Process to identify critical areas of risk and accordingly modified the system.
• Created and modified test cases for UAT in conjunction with testing team.
• Interacting with the developers on resolving the reported bugs and various technical issues.
• Bugs, which would enhance the usability of the application, were logged using Jira and Quality Centre.
• Functional testing manually using quality center, maintaining RVTM.

Environment: Windows XP, MS Visio 2002, MS Office 2003, Rational requisite pro, Clear Quest.

Confidential, PA

Business Analyst

Responsibilities:

• Interface effectively with business and technical staff and SMEs of the various applications to gain an understanding of the business and process flow and available functionality of the individual applications and subsequently document and support requirements clarifications.
• Facilitated JAD sessions to collect User Interface (UI), Functional and Business requirements from system users and prepared business requirement that provided appropriate scope of work for technical team to develop prototype and overall system.
• Identified processes for developing and documenting detailed business requirements including process and data flow analysis and modeling. Data was collected from end-users, and analysts.
• Created Use-Cases, BPM, and Requirements documents to document business needs.
• Requirements were gathered through interactions and meetings and periodic walkthroughs with loan analysts, credit analysts and other potential users of the application.
• Conducted Use-Case reviews and identified gaps, leading to improvements/enhancements in the same.
• Created and maintained the Requirements Traceability Matrix (RTM).
• Worked with the Project Manager on various Project Management activities like keeping track of Project Status, Deadlines, Environment Request, and Compliance Issues.
• Was responsible for web development and software integration for the system.
• Was responsible in gathering detailed requirements from key stake holders for managing and maintaining corporate communications.
• Was responsible for On-site web analytics and estimated how the traffic to the website changes after the launch of a new advertising campaign.
• Was responsible for building training materials and training the team members with Business process.
• Was responsible for tracking issues that are detected and updating the status of existing issues based on the daily meetings with the off-shore team.
• Followed the RUP methodology for the entire SDLC.

Environment: Windows XP, MS Visio 2003, Share point, MS Exchange, MS Word 2003, MS Excel 2003,MS Access, PHP, Perl, Oracle, Web sphere, Java and Power Center, Quality Center.