SUMMARY

• Salesforce.com Consultant with 7 years of overall professional IT Experience with strong Object Oriented Analysis and programming skills including 3 years’ experience in Salesforce.com CRM platform with proficiency as a Salesforce Developer & Administrator
• Experienced in working with Salesforce developer toolkit (Apex, visual force, force.com IDE, SOQL and Web services).
• Experience customizing standard objects - Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Experience in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Good development experience with Apex Language, Apex Trigger, Apex Scheduler, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers).
• Experienced in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Proficient in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Experienced in building Custom Controllers/ Components, Advanced Search Functionality, Reports, Dashboards, Tabs.
• Created Visual force pages which identified a region to be updated to enforce partial page refreshes and display the status of Ajax requests to display different values depending on whether it is in progress or completed.
• Used Visual force in development mode to change the behavior and appearance of Visual force components.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates
• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Experienced in working with Web Services for handling requests and API.
• Experienced in syncing the tasks, events and contacts from Salesforce to Outlook and Outlook to Salesforce.
• Good Experience with Service Cloud, Sales Cloud and Chatter.
• Developed and worked on different Salesforce.com environments such as sandbox and production environments.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements.
• Experienced in Developing Internet/Intranet applications, J2EE technologies- Java, JSP, Servlets, HTML, XML and JavaScript.
• Experienced in working with relational databases like Oracle and MYSQL.
• Experience with Agile and Scrum methodologies.
• Expertise with Object Oriented Design (OOD), Analysis (OOA), based on Unified Modeling Language (UML) architecture.
• Work well alone and as part of a team with excellent troubleshooting mechanisms and highly adaptable to different work environments.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, Apex Web Services, Visual Force Pages/Components, Analytic Snapshots, Case Management Automation, AJAX, Workflow & Approvals, Dashboards

ETL/Integration Tools: Force.com Eclipse IDE Plug-in, Force.com Data Loader, Connect for Outlook, Force.com Explorer and Force.com Workbench

Programming Languages: C, C++, Java, HTML, JavaScript, CSS, XML, Apex, Visualforce

Databases: Microsoft SQL Server 2000/2005/ 2008, MS Access, Oracle 8i/ 9i/ 10g/ 11g and MySQL

Web Design Tools: Visual Studio 2008/2005/2003, Adobe Photoshop, Dreamweaver, MS Office.

Net Networking: TCP/IP, Firewalls, Network Programming

PROFESSIONAL EXPERIENCE

Confidential, Lenexa, KS

Salesforce Developer

Responsibilities:

• Performed the Salesforce developer Duties along with Administrator activities.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed various Custom Objects, Tabs, and Entity-Relationship data model, validation rules on the objects, tabs, Components and Custom links.
• Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Worked on Salesforce.com Application to Setup activities and customized the apps to match the functional needs of the organization.
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Created the SIT test plans and involved in SIT testing and coordinated for UAT testing.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports for different user profiles based on the need in the organization.
• Developed complex workflows and approval processes for automating business logic.
• Used Force.com platform for developing feature rich and user-friendly Visual force pages for enhancing Sales Force UI.
• Worked on Account Management involving Integration with External Legacy System using SOAP based Web Service Callouts.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
• Used DupeBlocker, a duplication tool, designed to prevent duplicate records from entering the Salesforce Database.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Designed various types Email templates for auto response to customers.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Extensive experience with Data Loader for migration purposes.

Environment: Saleforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, SOAP, REST, Sandbox data loading.

Confidential, Fremont, CA

Salesforce Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Carried out regular meetings and walkthroughs with development team members, Project Manager and Quality analyst to better understand system functionality.
• Conducted JAD sessions with the management, different 3rd party vendors, users, and commercial and other stakeholders for open and pending issues to develop specifications.
• Used detailed knowledge of application features and functions to assess the scope and impact of business needs throughout analysis and completion of all enhancement specifications for each business partner and cross impacted groups.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Used Data migration tools and de-duplication.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatics on Demand.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.
• Worked on Account Management involving Integration with External Legacy System using SOAP based Web Service Callouts.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards.

Confidential, Austin, TX

Salesforce Developer

Responsibilities:

• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Involved in identifying, planning and implementing new Salesforce.com features and functions (new screens, workflow, force.com objects, reports, apex code) in response to business needs.
• Involved in creation of custom fields, field dependencies, tabs, applications, and home page components.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Involved in implementing Aggregate Spend Management System in Salesforce.com to keep track of sales representative’s promotional activities and expenditures.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created and used Email templates in HTML and Visualforce and controlled the content in these templates using Components and controller class.
• Created reports and dashboards.
• Integrated the Web Services for extracting the data from external systems.
• Involved in Unit Testing, for the customizations and developments done during the project.
• Involved in documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.
• Communicated project status and escalate issues to management. Provide feedback for improving Technical Publications procedures, standards, and methodologies.

Environment: Salesforce.com platform, Apex Language, Visualforce Pages, Data Loader, Workflow & Approvals, Email Services, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in, Sales force Sandbox, HTML, Java Script, Oracle 11g, Windows XP

Confidential, CA

SFDC Developer

Responsibilities:

• Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and Marketing etc.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created custom objects, Visual Force pages, triggers, validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Created custom controllers implementing complex code for retrieval from Salesforce to VF pages.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• Created mash-ups to include data from many external end-points such as including financial information from 3rd parties in the customer’s profile (Accounts) using WSDL and XML Stream Reader.
• Successfully customized SFDC interface Responsible for performing administrative functions in Salesforce CRM such as create/modify pick-lists and lookup fields.
• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Complete the Application modification functionality and the Toolbar modification functionality of the application as separate Flex Modules and integrated them onto one composite application.
• Created various summary reports, matrix reports, pie charts, dashboards and setup report folders to authenticate users based on their profiles with permissions.
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Created and deployed complex workflow rules according to the business requirements.
• Developed complex reports and dashboards using HTML, PDF, Apex, Visual force page and mail merge.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, S-Controls, Import Wizard, Apex, XML, JavaScript, Web Services API, Controllers, Sharing Rules, Visual Force Pages, Workflows, Email Updates.

Confidential

Analyst/Developer

Responsibilities:

• Involved in the design, coding, testing & implementation of the Application.
• Developed user interface using JSP, JSTL and Custom Tag Libraries and AJAX to speed the application.
• Used Struts Framework in the application, which is based on MVC design pattern. Developed Action classes and Form beans and configured the struts-config.xml.
• Consumed Web Services from third party for authorizing payments to/from customers.
• Implemented JAX Web services by applying SOA concepts in conjunction with SOAP.
• Used ANT scripts to build the application and deploy on Web sphere Application Server.
• Monitored the error logs using Log4J and fixed the problems.
• Implemented SOA architecture with web services using SOAP, WSDL and XML.
• Wrote many Java Scripts to do client side validations.
• Did the application support on different environments from QA to Production. Was responsible for analyzing the issues, providing technical & functional support to the users and fix them.
• Implemented asynchronous messaging service using JMS.
• Developed the different components of application using Rational Application Developer (RAD) 6.0 and used CVS for version control.
• Provided Production Support for the application.
• Involved in Internal Audit and Code Review.

Environment: Java/J2EE, RAD 6.0, Eclipse 3.0, Oracle 10g, Spring 2.5, Struts, JSP, Servlets, JavaScript, HTML, JMS, XML, Web Services, PL/SQL, JDBC, JNDI, Ajax, ANT, CVS, Log4J

Confidential

Java Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts that include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Designed and developed web pages using JSP, HTML.
• Involved in the design and development phases of Software Development Life Cycle (SDLC).
• Developed user interfaces using JSP, JSP Tag libraries and Java Script to simplify the complexities of the application.
• Involved in the development of client side validation framework using JQuery and JavaScript.
• Used Java/J2EE Design patterns like MVC, Factory Method, Singleton, and Data Transfer Object (DTO) Service Locator
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Used JavaScript for client side validation and developed Cascading style sheets.
• Used ANT scripts to build the application and deployed on Web Sphere Application Server.
• Developed test cases on JUnit.
• Developed Servlets to process update information.
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application.

Environment: Java, J2EE, JSP, Servlets, Struts, Java Beans, JavaScript, Oracle 8i, HTML, Tomcat, XML.