SUMMARY

• Six plus years of experience as a Business Analyst with extensive knowledge and experience across the project life cycle.
• Skilled in determining system requirements and specifications for complex application development projects.
• Strong visual modeling and business process modeling skills using Agile, Rational Unified Process (RUP) with tools like MS Visio, DOORS, and Requisite Pro.
• Experienced in developing surveys and interview questionnaires for interviewees and selecting the target population segment.
• Understanding and interpreting requirement specifications.
• Skills in developing Use Case diagrams, Data Flow diagrams using Object Oriented Analysis & Design (OOAD).
• Experienced in developing work approach and project plans to meet client requirements, and manage and monitor progress.
• Experienced in developing functional and non - functional specifications, process diagrams, and user interface design and field level descriptions.
• Proficient in providing the management with Test metrics, Reports, and Schedules as necessary using MS Project and participated in the design walkthroughs and meetings.
• Proficient in conducting Business Process discussion meetings with Business and documenting and generating Process diagrams.
• Proficient in planning and execution of the User Acceptance Testing (UAT).
• Experienced in analyzing business requirement at all stages of software development life cycle (SDLC).
• Expertise in translating user requirements into System Specifications and mapping the process design, work flows for SDLC with documenting and managing business requirements.
• Worked with the QA team in generating Test Plan, Test Strategy and Test case documents.
• Proficient in designing Use Cases using UML and managed the entire Functional requirements life cycle using RUP.
• Experienced in creating and maintaining the Requirements definition documents that included Business requirements and Functional requirements.
• Strong experience working with Rapid Application Development (RAD).
• Conducted Joint Application Development (JAD) sessions to expedite and streamline the requirement gathering process.
• Strong planning/organizing skills: capable of managing major projects simultaneously

TECHNICAL SKILLS

Methodologies: RUP, UML, CMM, ISO, DMAIC, Scrum, Agile, SCRUM, Enterprise Development Process, Cost Effect Analysis

Project Management Tools: Microsoft Project, MS-Office, Excel, Power Point

Content Management Tools: Microsoft SharePoint, Documentum, Service Now

Languages: C, C++, Asp.Net, XML, DHTML, Java, J2EE, COBOL

Office Tools: MS Office 2000 (Word, Excel, PowerPoint, Outlook), Adobe Acrobat, MS Project, MS Front Page, MS SharePoint, Mercury Quality Center.

Document Design Tools: DOORS, Rational SoDA, Rational Requisite Pro, MS Visio, JIRA, RMsis(JIRA add on)

Testing tools: Rational Suite, Test Director, HP ALM

Business Modelling Tools: Microsoft Visio, Rational Rose, MS Excel

Version Control Tools: PVCS, Rational Clear Case, Doc Share, TWIKI

RDBMS/DBMS: Oracle 9i, Access 2003, Fox Pro 2.5

Business Intelligence Tool: Actuate, Business Object

Quality Assurance Tools: HP Quality Center

PROFESSIONAL EXPERIENCE

Confidential, Woonsocket, RI

Business Analyst

Responsibilities:

• Assisted Project Manager in planning and defining the project by developing the following sections of the Project Charter: Business Perspective, Scope/Impact Perspective, Scope
• Provided high-level, initial time estimates for the analysis, design, development and testing phases of the project to the PM in an effort to assist in the definition of scope, assumptions, constraints, interdependencies
• Assisted in identifying the business needs of their customers and stakeholders to help determine solutions to business problems
• Responsible for requirements elicitation, analysis, validation and documentation; may also consist of organizational and operations requirements and overall process improvements
• Lead/managed other Business Analysts through the solutions planning effort, determining the best solution for the issue being addressed
• Developed initial UI storyboards, screen mock-ups, with all attributes, error messaging and prompting related to screen design
• Responsible for presenting status and proposed solutions and/or demonstrations to senior management when called upon
• Updated requirements artifacts if changes (Change Requests) are made or clarification is necessary (Change Requests)
• Reviewed requirements with architects and designers to provide guidance for implementation
• Reviewed test plans and test scenarios (not test cases) to check effective coverage of the business requirements
• As issues are found during test, assisted in triaging to determine if the issue is a change request or defect
• Mentored other CVS BAs (new hires) as part of on-boarding team and is responsible for providing guidance, direction, feedback and coaching to ensure team effectiveness

Environment: Waterfall, MS Office (MS Word, MS Excel, MS PowerPoint), MS Visio, CR,SDLC, User Acceptance testing, MS SQL, MS Project, GAP analysis, UML, SPSS.

Confidential

Business Intelligence- Business Analyst

Responsibilities:

• Develops strong relationships with internal and external customers through support delivery of the Centralized Supplier Onboarding process with focus on identifying process improvements for enhanced customer satisfaction.
• Analyzes and resolves issues and exceptions related to Supplier onboarding as well as manages the Catalyst Vendor Setup queue for resolution of invoice related issues working closely with Accounts Payable & Procurement Operations Analysts.
• Works with vendor master Supervisor and Head of Procurement Operations to develop best practice solutions & ensure compliance within the Vendor Master Data processes as they impact full P2P activities.
• Performs master data activities in support of ongoing business activities related to the updating of Vendor information. Focus on accuracy and compliance with regard to sensitive fields to ensure control adherence is critical.
• Leads efforts to reduce volume of manual checks by converting suppliers to ACH delivering cost savings to the business.
• Serves as process expert for interfacing systems relying on supplier master data. Ensures communications and process documentation is maintained.
• Assures adherence to company policies and procedures with all necessary internal controls surrounding financial transactions and approval authorizations as delegated by management.
• Coordinate efforts toward training, awareness and utilization of supported solutions.
• Provide data management support, specifically, data consistency checks, data cleanup, transformation and load into production systems.
• Reviewed and analyzed the business requirements document to derive the Functional Specifications Document (FRD), Software Requirement Specification (SRS).
• Assigned tasks among development team monitored and tracked progress of project following Agile methodology.
• Used MS Office suite (Word, Excel, Access, Visio, Power Point, Outlook, Project) for project tracking, documentation, and presentation.
• Developed Use Cases, Data Flow Diagrams, Activity Diagram, State Diagram based on the needs of Business Users.
• Assisted the architects in establishing the logical and physical relationships and schemas of the different data in the data warehouse, using the Data Warehousing concepts and architecture.
• Extensively involved in User Acceptance Testing (UAT) phase to ensure the requirements and functionality of the system was in accordance to the users and their feedback was incorporated.
• Prepared technical documentation such as system architecture, functional, design documents.
• Partnered with the technical areas in the research and resolution of system and process problems.

Environment: Waterfall, MS Office (MS Word, MS Excel, MS PowerPoint), MS Visio,UAT, Qlikview, User Acceptance testing, MS SQL, MS Project, GAP analysis, ETL, UML, ER diagram.

Confidential

Business Analyst

Responsibilities:

• Created Use Case Diagrams, Activity Diagrams and Sequence Diagrams in MSVisio.
• Elicit requirements by employing information-gathering techniques (e.g., Interviews, surveys, business process analysis, competitive product analysis, reverse engineering of existing systems, etc.). Interacted with the user community to enhance understanding of the solutions project timelines and impact.
• Interacted with SME's, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business people and technical people.
• Understood and articulated business requirements from user interviews and then convert requirements into technical specifications.
• Liaised with Project Managers, Development team and Line of Business stakeholders to ensure IT implementation is in tandem with business requirements.
• Coordinated with QA team for preparation of test plan and documentation of test cases. Conducted training and provided demonstrations on the newly enhanced systems
• Utilized Rational Unified Process (RUP) to configure and develop processes, standards, and procedures
• Used the UML for structuring / modeling the whole project. Identify Use Cases and developed Use Case Diagram using UML
• Created Use Cases and maintained traceability relationships using Requisite Pro
• Environment: Rational Rose, Rational requisite Pro, MS Project, MS Office Suite (Word, PowerPoint, Access,Excel, Outlook), MS Visio, SQL

Environment: Rational Rose, Rational requisite Pro, MS Project, MS Office Suite (Word, PowerPoint, Access, Excel, Outlook), MS Visio, SQL

Confidential

Business Analyst

Responsibilities:

• Conducted Compliance checks developed new reports, and authored Best Practices as required.
• Conducted and managed a vendor selection process for email service provider to support all areas of the business (Marketing, Operations, Technical, and Analytics/ Reporting).
• Participated in Business Modeling by understanding the needs of the business, and also documenting business use and System Use cases.
• Designing a new matrix covering all the conceptual parameters of the new system.
• Experience with SQL Queries and Creating Ad-hoc reports and Analysis for executive decision management.
• Participated in Business Modeling by understanding the needs of the business, and also documenting Business use cases as well as System Use cases.
• Developed best practices for the prepaid Business
• Successfully Implemented the PPAS system for prepaid business which helped in reducing the transaction time at the call centre
• Based on the requirements created Call Center Performance Metrics which helped in improving performance.
• Used CRM to analyze customer data for reporting Satisfaction index for the business.
• Worked with Business owners in process remodeling.

Environment: RUP, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Project, Rational Requisite Pro, UML, CRM, Oracle, SQL, Windows XP, Quality Center.