SUMMARY

• 9+years as Business Analyst with significant experience in eCommerce both in Web and Mobile application development, CRM systems, Process and Inventory Management Tools and Service integration.
• A great deal of experience with eCommerce Content Management and Marketing Technologies
• Skilled in analysis, design, unit test, system test, deployment and production support
• Deep knowledge of Responsive Web Design and Mobile Apps.
• Assisted project team with implementation of new features. Used MS Visio in preparing screen designs for each step of system, including all "what if" scenarios
• Extensive experience working with Agile & Waterfall software development methodologies
• Acquired excellent application knowledge in operational areas such as Internet Technologies, Web based applications, CRM, BPO, Production, Service Delivery & Management and Mobile Apps
• Skilled in summarizing, analyzing, and reporting the requirements into Business Requirements Documents (BRD) as user stories, Functional and Non Functional Specifications Document (FSD), Creating sequence and workflow diagram for the process flow narration
• Experience in managing the requirements and test cases using the Requirements Traceability Matrix.
• Experience as a Business Analyst in deployment of web - based, Client-Server applications, developing business processes and system solutions for the Retail industry from conceptualization to implementation
• Expertise in Experience in Requirement Analysis, JAD sessions, Business and System reviews to understand the requirement through the Gap and Impact Analysis
• Strong Analytical and Problem Solving skills, multitasking abilities with proven experience in utilizing people and process knowledge to assist enterprises during critical decision
• Quick learner and excellent team player, ability to meet deadlines, execute and deliver critical projects on time
• Proficient in understanding and absorbing technology concepts

TECHNICAL SKILLS

Business Skills: Requirements Gathering, SWOT analysis, JAD, Use Case Modelling/

Front End: Photoshop, Balsamiq

Methodologies: Agile, Waterfall and Rational Unified Process (RUP)

Management Tools: MS Visio & SmartDraw

Testing Tools: Win Runner, HP Quality Center.

Microsoft Tools: MS Office 2010(Word, Excel, Power Point, Outlook), MS Visio, MS Project& Visual Paradigm

PROFESSIONAL EXPERIENCE

Confidential, Minneapolis, MN

Senior Business Analyst

Responsibilities:

• Supported website redesign project played a key role in executing support projects
• Updated web content as needed and communicated timely and relevant information to customers.
• Created and maintained organizational structure for all web content
• Administered and maintained data needed to support products and promotions on the site.
• Executed and analyzed email campaigns and web optimizations
• Gathered Business requirements pertaining to migration from one CMS to another
• Imparting knowledge on GAP analysis to the team
• Creating and maintaining web content copy deck for the content porting of application
• Translating those requirements into functional specifications and relative test cases

Environment: .NET Framework Teamsite, MS Office, SQL, MS Visio, Photoshop, Javascript, HTML, XML, jQuery,API, Visual Paradigm& Insight.

Confidential, NJ

Senior Business Analyst

Responsibilities:

• Responsible for testing and optimizing an e-commerce platform for selling a reputed brand’s product
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle
• Created mock-ups for the UI design approval
• Worked extensively through Agile development methodology by dividing the application into iterations
• Participated and contributed in daily scrums, Sprint meeting and Sprint review meetings
• Requirement gathering, Business Process flow development, and Business Analysis
• Involved in the UAT for the application process
• Identifying Cross-Browser and Cross Platform Issues
• Achieved an optimized experience to all devices with responsive web design and web optimization

Environment: .NET Framework Tridion, MS Office, SQL, MS Visio, Photoshop, Javascript, HTML, XML, jQuery, API, Visual Paradigm & Insight.

Confidential

Business Analyst

Responsibilities:

• Software development lifecycle methodologies (Agile-SCRUM)
• Documentation Creation throughout the SDLC (inception to conclusion) - including business process improvements documentation
• Process flow mapping and gap analysis reporting
• Assist in analyzing information, using flowcharts and other methodologies
• Created Data Flow diagrams using Visio and Use Case diagrams using word or excel
• Supported the development with test plan and test cases on the business requirements; conducted UAT

Environment: .NET, MS Office, SQL, MS Visio, Photoshop, Javascript, HTML, XML, jQuery, API, Visual Paradigm & Insight.

Confidential

Business Analyst

Responsibilities:

• Liaison between various internal departments including, but not limited to Customer Service, Sales and Marketing, Provider Services, Special Accounts, IT, Network Administration, Administration Management and staff and various external entities
• Resolved problems and identified solutions with emphasis on troubleshooting ability
• Has experience in organizing and prioritizing multiple tasks and projects
• Ability to translate technical terminology and processes to functional users
• Identify gaps, discrepancies in the information gathered, and analyze fault findings
• Prepare project documentation and reports
• Prepare project documentation, reports and business project diagrams
• Processing client’s requests & handling escalations and concerns on a priority basis
• Working with designers to create screen mock-ups and detailed software specifications
• Implementing corrective and preventive action based on the client changes
• Sign-off and implementation of the project
• Gap analysis and developing recommendations for end -user problems
• Acted as a liaison between on-site teams and technology team to meet project deadline and objectives.
• Walk through sessions with the clients, track issues and scope changes.
• Increased Automation and worked on KPMG internal tool to maximize and improve TAT, Delivery & SLA
• Delivered 92% TAT (first time since inception of the process)
• Showed 10% efficiency gains

Environment: JAVA, MS Office, SQL, MS Visio, Photoshop, Javascript, HTML, XML, jQuery, API, Visual Paradigm & Insight.