SUMMARY

• Over 7+ years of experience in Busines and Systems Analysis, streamlining internal business processes across various departments functioning in an organization.
• Possesses exceptional communication skills and leadership qualities to deal with everyday situations and challenges.
• Excellent analytical and problem solving skills in designing, developing, and implementing innovative business processes and provide system solutions using new approaches, technology and training for various applications across different industry modules.
• Full Software Development Life Cycle (SDLC) experience including Feasibility Study/Gathering Requirements, Analysis, Design, Development, Testing, UAT, Implementation and Post Implementation Validation.
• Elicit, Analyze, Create, and Review of Business Requirement Documents (BRDs), System Requirement Specifications (SRSs) and Business Rules Spreadsheets (BRS).
• Conducting requirement gathering sessions, feasibility studies and Impact Analysis and organizing the software requirements in a structured way using Rational RequsitePro to track development.
• Used Rational RequisitePro to document Functional/Business requirements.
• Consistently delivered deliverables on schedule to meet the expectations and timelines.
• Interviewing SMEs (Subject Matter Experts), asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business and technical teams.
• Worked in close co - ordination with testing team in developing test plan and test cases from functional and business requirements.
• Experience in making recommendations to clients and development team members from a business/technical perspective.
• Expertise in reviewing existing Business Processes and implementing best practices.
• Expertise in creating AS-IS and TO-BE Business Process flows to streamline the operations within the organization.
• Expertise in createing Gap Analysis documents based on the current state AS-IS business processes and future state TO-BE business processes.
• Comprehensive knowledge of various regulatory, compliance and quality standards followed in various industries during projects and building interfaces cross-functionally.
• Experience in creating scheduling and work-plans using MS Project.
• Experience in defining requirements, working directly with portfolio managers and other business people in a high pressure environment.
• Experience in performing functional testing, performance testing, black box testing, and regression testing.
• Experience in working closely with technical teams (developers and testers) and communicating requirements for design, implementation and testing.
• Used MS Share Point, TFS, and Clarity for Tracking, Sharing, Versioning and Document Management.
• Extensive experience in using tools like DOORS, RequisitePro for requirements management.
• Experience with SQL, HTML, XML, and Web Application.
• Used Rational ClearQuest for defect tracking, prioritizing, and enhancing after base lining the requirements.
• Experience with industry standard methodologies like Waterfall, RUP (Rational Unified Process), and Agile.
• Experience in facilitating Joint Application Development (JAD) sessions.
• Actively involved in User Acceptance Testing (UAT) and Training of the end users, partners, and business owners.
• Highly motivated team player with excellent communication, presentation and interpersonal skills. Quick to adapat to new applications/environments and always willing to learn new things.

TECHNICAL SKILLS

Business Modeling Tools: Rational Rose, MS Visio, Enterprise Architect (EA), iGrafx,UML,Justinmind Prototyper (Pro)

Defect Tracking Tools: Quality Center (Test Director), Rational ClearQuest, Rational ClearCase

Testing Tools: WinRunner, LoadRunner, Quick Test Professional (QTP), Rational TestManager

Methodologies: Rational Unified Process (RUP), Waterfall Method, Agile, Rapid Application Development (RAD), Application Development Life Cycle (ADLC)

Microsoft Tools: MS Word, MS Excel, MS PowerPoint, MS Project

Data warehousing Tools: Informatica, ETL Load Process

CRM: Siebel CRM and In house built CRM Application

Operating Systems: Windows XP, 2000, NT, 98, 95, UNIX, MS DOS

Databases: Oracle 8i / 9i, DB2, MS Access, Sybase, MS SQL Server

Languages: SQL, Java, .NET 1.1 and 2.0, HTML, XML.

Requirements Management Tools: Clarity, MS Team Foundation Server (MS TFS), MS Share Point, Rational RequisitePro

PROFESSIONAL EXPERIENCE

Confidential, CA

Business Analyst

Responsibilities:

• Facilitated Joint Requirement Planning (JRP) sessions with SME’s in understanding the Requirements pertaining to Loan Origination to Loan Processing.
• Involved in the analysis of the existing credit card processing system.
• Involved in the analysis of the existing credit card processing system, mapping phase according to functionality and data conversion procedure.
• Extracted the Business Requirements from the end users keeping in mind their need for the application and prepared Business Requirement Documents (BRD) using Rational RequisitePro.
• Reviewed Design Documents, Requirements Analysis Specifications with Project Lead, Business Owners and the Technical Lead.
• Created and managed Project Templates, Use Case Project Templates, Requirement Types and Traceability Relationships in RequisitePro.
• Lead the configuration of the client's business process workflow repository utilizing various process modeling tools based upon my recommendations
• Conversion of data from different database environments, while performing Back End Testing.
• Involved in creating automated Test Scripts representing various Transactions, Documenting the Load Testing Process and Methodology. Created meaningful reports for analysis and integrated the Performance Testing in the SDLC.
• Assisted in developing and managing Project Plans and Schedules.
• Managed resolution of Project issues and conflicts.
• Conducted Functional Walkthroughs, User Acceptance Testing (UAT), and supervised the development of User Manuals for customers.
• Performed all necessary programming, testing and documentation for COBOL, DB2 batch programs and sub-routines.
• Worked as a User/Customer advocate and negotiated with user as well as with developers and management staff to resolve any requirement conflict to bridge the Gaps between IT and Business.
• Various versions of the documents generated during the project were maintained and managed using Rational ClearCase and performed defect tracking using Rational Clear Quest.
• Tested the final application for Usability testing to verify whether all the User Requirements were catered to by the application.
• Developed and conducted a two day accelerated business process modeling training session for the business analysis team based on new business processes.
• Assessed training needs for the project and ensured proper training is provided for end users.

Confidential, CA

Business Processes and Systems Analyst

Responsibilities:

• Gathered high-level requirement for all the external projects in a release.
• Facilitated JAD sessions with SMEs and business analysts from other feeder systems for a detailed analysis and a better understanding of impact of various projects on each other.
• Used the DataStage Designer to develop processes for extracting, cleansing, transforms, integrating and loading data into data warehouse database.
• Familiarizing the database structure and used SQL to pull the necessary information required.
• Assisted in creating Data Stage jobs to extract, transform and load data into data warehouses from various sources like relational databases, application systems, temp tables, flat files etc.
• Responsible for special projects requested by company management or reinsurance broker involving analyzing underwriting revenue and financial performance for company’s reinsurance broker.
• Responsible to import the parts of the existing reports using Business Objects Live Office to develop the required reports in Microsoft Excel and Word.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Developed business process and process step models for Confidential Insurance Call Center Application to demonstrate their nationawide operations.
• Documented the prescribed PIF practices using a swim lane format in iGrafx.
• Provided business process modeling training to the stakeholders and end users utilizing different prototypes and modeling tools.
• Created functional requirement documents for the impacting projects
• Performed criteria table updates for each project.
• Analysis of business requirements and system requirements of the client and also for Property and casualty modules
• Worked with SQL queries using MS Access for data manipulations.
• Facilitated and led JAD sessions aimed at functional requirement walkthroughs for all the impacting projects and updated the documents based on recommendations.
• Created UAT plans with several test cases for each project to ensure that the system runs smoothly after the proposed enhancements or changes have been made.
• Reviewed test results and coordinated with testing and development team to correct the issues.
• Analyze business requirements and segregated them into Use Case Diagrams, Activity Diagrams and Sequence Diagrams according to UML methodology thus defining the Data Process Models.
• Was involved in creation and maintenance of SOPs and Work Instructions for the Call Center users based on new Business Processes and enhanced appalication.

Confidential, CA

Business Process Analyst

Responsibilities:

• Gathered business, system, and functional requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts (SME’s).
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Identified and developed Use Cases from the business and systems requirements. Documented high level and detailed Use Cases to include all the functionalities of the new system.
• Developed business process models in RUP to document future business processes.
• Designed and developed all Use Case models using Rational.
• Established a business Analysis methodology around the RUP (Rational Unified Process).
• Reviewed and validated the data to show that the application was producing the correct output results.
• Conducted GAP analysis to understand the shortcomings of the existing system and evaluated the benefits of the new system.
• Developed database schemas for various groups in an organization and execute data migration activities between different databases.
• Consolidating data and increasing visibility into and access to associated data and information.
• Increasing the flexibility and functionality of current infrastructure and data integrating with existing systems and leveraging emergingservice oriented architecture (SOAs) and establishing a common language for business-IT alignment.
• Prepared Business Requirement Document (BRD) and System Requirement Specifications (SRS) then converted Business requirements into Functional Requirements Specification (FRS).
• Responsible for creating process flow diagram, complex data flow diagrams, and functional diagrams in order to depict the data flow between the different applications and have hands on Swim lane in UML activity diagrams using MS Visio.
• Extensively involved in designing and developing the test cases and test plans with the testers.
• Provided relevant test scenarios for the testing team. Worked with testing team to develop system integration test scripts and ensure the testing results correspond to the business expectations.
• Written test cases, test scripts, performed test management tasks, including ensuring traceability of test cases/scripts to business requirements and functional design.
• Involved in process mapping, document / report writing skills.
• Created Business Rules Spread Sheet (BRS) as needed and Requirement Traceability Matrix (RTM) to track the requirements and link it to the test cases.
• Organized weekly Project Status and Task Review meetings.

Confidential, CA

Business Process Analyst

Responsibilities:

• Involved in all phases of software development life cycle (SDLC) in AGILE framework.
• Analyzed and collected business requirements, identified system interfaces and created the requirements specification document.
• Conducted business process improvement sessions within Boesly Medical to blueprint their current business operations.
• Created over 50 business process workflows to allow Confidential to develop key performance indicators and make changes to existing policies and procedures to streamline their operations.
• Applied Unified Modeling Language (UML) methodologies to design Communication Diagram, Use Case Diagrams, Activity Diagrams, Sequence Diagram and ER diagrams.
• Extensively interacted with both user group and development team.
• Managed and tracked change control process of requirements and design changes. Documented the changes, issues and their impact on the system design and delivery.
• Provided documentation such as requirements management plans, functional requirements, test plans and test cases.
• Incorporated the best practice methodologies as advocated by the Rational Unified Process.
• Designed and analyzed Business Process Model, Use Case model and test procedures based on AGILE methodology.
• Performed requirement analysis by gathering both functional and non functional requirements based on interactions with the process owners & stake holders and document analysis. Performed user interviews.
• Involved in Call handling, Monitoring processes and CRS work force management processes.
• Developed an "Current state" model of the business operations to pin-point business operations and departments impacted by future program initiatives.
• Used Rational Clear Quest and Clear Case for Change Management and Configuration Management.
• Wrote Business Requirements document and Functional requirements specification (FRS) Documents as per the Business requirements and process flow.
• Made sure that 100% compliancewas maintained by Quality Assurance Organizationduring the implementation of new operation procedures.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database
• Assisted in developing a comprehensive work plan detailing the steps, timeline, and feasibility for future initiatives.
• Involved in Quality Assurance maintaining Software quality standards and Software quality Matrices
• Designed and developed project templates based on AGILE Methodology
• Developed UML Use Cases for the application and prepared the detailed Work flow diagram based on the proposed enhancement for the system.
• Developed modules for educating and training the user about the new system.
• Acted as User Acceptance Testing coordinator and monitored business testing and interfaced with the development team regarding defect status and fixes on daily basis.
• Assisted the Call Center users in resolving issues on a timely basis.
• Assisted in creating post implementation documents such as the Help desk support document and user manuals.