SUMMARY

• Proven results oriented IT professional with around 7 years of experience as a Business System Analyst in the Telecom, Healthcare and Banking Industry domains.
• In - depth knowledge of Software Development Life Cycle (SDLC) with a thorough working knowledge of Agile, RUP, Waterfall Methodologies
• Worked in close proximity with Business users, Project Stakeholders, Subject Matter Experts (SMEs) and Staff to understand high level business requirements and minute level specifications for new applications, and to modify existing applications
• Proficient in managing Interviews, Workshops, Sprint Planning Meetings, Retrospective Meetings and Daily Standup Calls/Meetings
• Proficient in performing GAP Analysis to check the compatibility of the prevalent system infrastructure (AS-IS) with new business requirements (TO-BE).
• Strong knowledge of Business Process Modelling and designing Business process flows for Technical Applications.
• Extensively experienced in Requirements Gathering, Surveys/Questionnaire Development, Business Requirement Documents (BRD), Functional Requirement Specifications/Documents (FRS/FRD).
• Adept at convening Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups, and Conflict Management.
• Strong Experience in creating Screen Mock-ups, Wireframes, User Interface/Graphic User Interface (UI/GUI), Context Diagrams, Business Process Flows, and in developing Use Case Diagrams, Behavior Diagrams (Sequence Diagrams and Activity Diagrams) based on the UML Methodology.
• Quality Assurance experience in formulating and reviewing test plans, test scripts, test requirements, test cases, test reports, and adept in using defect-tracking tool to address bugs/issues as required by the project.
• Expertise in Functional Testing to ensure a quality product and rich experience in conducting User Acceptance Testing (UAT) and documenting test cases.
• Expert in tracking and managing requirements through Requirement Traceability Matrices (RTM), Project Charter.
• SQL Certified (Oracle). Ace technical skills in SQL to extract data from the database for data analysis and testing.
• Strong understanding of SAP MM, SD, FI, HR, PM Modules and Object Oriented Designs(OOD).
• Strong ability in thoroughly documenting User Manuals after subsequent releases and conducting User Training Workshops to familiarize the users to the application changes

TECHNICAL SKILLS

Requirements Management Tools: Rational Rose, Rational Requisite Pro

Methodologies: Waterfall, Agile, RUP

Languages: SQL, UML, XML, HTML, Java, C, C++, SAP ABAP, SAP

Business Modeling Tools: Smart Draw, MS Visio, EDraw, Just in Mind

Project Management Tools: MS Project, MS Office Suite (Word, Excel, Power point, Access), SharePoint, Lotus Notes

Defect Management Tools: Jira, HP Quality Center, Rally

Databases: SQL Server, MS Access, Oracle, TOAD

Operating Systems: Windows 8, Windows 7, Vista, XP, Windows 95/2009

Other Tools: Borland Caliber

PROFESSIONAL EXPERIENCE

Confidential, New York

Sr. Business System Analyst

Responsibilities:

• Gathered business and system requirements on Confidential Towers LEASE-IN process, Wrote User Stories for Project team members.
• Gathered business and system requirements on System generated invoices to track pending dues from operators at different circles, Wrote User Stories for Project team members.
• Gathered business and system requirements Notification Workflow to manage maintenance order data.
• Created Work flow diagrams and Activity diagrams by using Rational Rose. Created work flow diagram for various modules pertaining to the web application liked online payment, usage summary, automated downtime calculation etc.
• Chaired Requirement Gathering Sessions (RGS), Joint Application Development (JAD) sessions and Joint Application Requirement (JAR) sessions.
• Prepared the sprint backlogs from Sprint Planning meeting to identify and monitor the activities performed in the time-boxes
• Created User Interface Documents (UID) of prototypes and wireframes to help designing user interface.
• Created burn-down chart to monitor the completion of work within the time-boxes.
• Facilitated QA team in preparing test cases, test scripts and be engaged in functional testing, smoke testing, Progression testing and regression testing
• Managed defect lifecycle and engaged in reviewing, fixing and reassigning the defects to respective team
• Developed Process Work Flows, Functional Specifications, and responsible for preparing Software Requirement Specifications (SRS), Functional Specification Document (FSD Created and delivered presentations to various business teams regarding the current status and key decisions regarding their business issues.

Environment: Agile, Rational Requisite Pro, Java/J2EE, Share Point, SAP, Windows 7, SQL Server, Jira, UML, HTM, MS Office Suite, Oracle 11g, wireframes, mockups

Confidential, Springfield, Philadelphia

Business System Analyst

Responsibilities:

• Analyzed and converted business requirements into specific functions to carry out upgrade activity in seamless and efficient manner.
• Assessed the SAP Upgrade from ECC 5.0 to ECC 6.0 EHP 6 version and performed the Impact Analysis for the Upgrade using an Upgrade tool.
• Gathered business and system requirements for application on UHG Pre Authorization Claim Processing.
• Gathered business and system requirements for application on UHG E-Signature Retail Processing.
• Conducted Gap Analysis and created an AS-IS TO-BE workflow to better understand the mechanics of the existing system.
• Worked with developers to construct a code which exports the output of ALV Grid to SAP BW system for Business Intelligence for higher management decision along with statistical analysis.
• Directed cross functional teams, established project priorities, and managed issues that impact project activities
• Performed Various Data Mappings in system for successful transfers between sending & receiving systems.
• Along with providing support during Upgrade testing also coordinated among group of technical associates, SAP technical team, and Business Teams located at multiple locations
• Upgrade Learning Documents prepared as part of this Project which could be utilized for further Upgrade Projects
• Created and maintained procedures to ensure content was complete, timely and accurate
• Evaluated issues, defined opportunities, and implemented solutions
• Worked with in Onsite / Offshore teams.

Environment: SAP, ABAP, SAP Workflows, Oracle 10G Reports, MS Office Suite, Mockups, Wireframes.

Confidential, Jersey City, New Jersey

Sr. Business System Analyst

Responsibilities:

• Actively involved in brainstorming and JAD session with the client in order to identify all the BusinessRequirements for project development.
• Successfully performed Requirements Gathering and Analysis, interviewed the SME (Subject Matter Experts), for developing tool on handling Confidential ’s debit card reconciliation.
• Coordinated different teams Technical and Database Administrators for batch scheduling of Procedures.
• Effectively managed all the project lifecycle using Agile.
• Worked with multipleETLsources, extracted and transited data from existing production system to test, QA and production environment.
• Managed and tracked status of project using Requirement Traceability Matrix (RTM).
• Dexterously managed the Requirements (Businessas well as System requirements), performed requirements analysis along with the creation of BusinessUse Case Scenarios. Modeling of the financial and operationalbusiness scenariosand application using Unified Modeling Language (UML).
• Primarily responsible for Documentation in each phase of SDLC, Risk Assessment, Validation and Verification process.
• Developed Process Work Flows, Functional Specifications, and responsible for preparing Software Requirement Specifications (SRS), Functional Specification Document (FSD) in Object Oriented Methodology.
• Expertly performed GAP Analysis to identify the deficiencies of the current system and to identify the requirements for the proposed system.
• Optimized lot ofSQL statementsby analyzing the execute plans of SQL statement and created as well as modified triggers, SQL queries and stored procedures for performance improvement.
• Generated reports as per Adhoc request from the client through Data Extraction, Data Mapping, Data Transformation and Loading by using Informatica Tool.
• Worked with the Project Manager on various Project Management activities like keeping track of Commercial line modules, Project Status, Deadlines, Environment Request, and Compliance Issues.
• Performed Defect Tracking and Change Management Procedures.
• Developed exceptions Salesforce business report which were then submitted to project lead and stakeholders on a regular basis.
• Actively participated in the data conversion to a third party vendor; completed within schedule and budget.
• Constantly worked with the development team to make sure that they understoodthe user requirements and that the system developed met those requirements.
• Actively participated in developing test plans and test procedure templates and guidelines to be used by the project team with detailed screen layouts with regards to various types of corporate actions.
• Incessantly involved in the development of Test Plans, Test Cases and Expected Results, and coordinated the tests with the QA team to verify implementation of new features and enhancements.

Environment: Agile, Rational Requisite Pro, Java/J2EE, Share Point, Windows 7, SQL Server, Jira, UML, MS Office Suite, Oracle 11g

Confidential

Sr. Business System Analyst

Responsibilities:

• Worked with the business users, SMEs and with different levels of management to gather Business Requirements, for SAP Modules MM, SD, FI, HR.
• Used the ground rule of Agile to arrange the implementation in different iterations of the Software Development Life Cycle (SDLC).
• Documented Use cases from analyzed business requirements and organized UML diagram with activity and sequence diagram.
• Conducted various JAD sessions for resolving controversies involving data processing and flow through different user interface.
• Used UML notations for Object Oriented Design and converted used case scenarios to detailed test cases and executed them
• Executed business impact analysis for new functionality requirements.
• Worked closely with developers in Agile team to advice on business details.
• Managed defect lifecycle and engaged in reviewing, fixing and reassigning the defects to respective team
• Actively facilitated complete UAT process - creating UAT schedules, testing guidelines, managing feedback, follow-up, and resolving open issues
• Associated with User Acceptance testing (UAT) and reinforced in development of User Training manuals for the upgraded version of the existing system technology and process improvements.

Environment: Agile, Rational Requisite Pro, UML, SAP, MS Visio, Share Point, Windows XP, Jira, HTML, MS Office Suite

Confidential

SAP ABAP Developer

Responsibilities:

• Developed a dialog program to capture basic employee details and store information in custom tables.
• Worked on Technical Specification Documents, Coding and Unit Test Plans.
• Development of Inbound Interface to read the Personnel action records from 3rd party Recruitment Agency ‘Virtual Edge’ and creating ISR Notification Object.
• Integration between Virtual Edge system and SAP HCM system was carried out with Connect: Direct Methodology and Inbound Control System.
• Studying As-Is and To-Be scenario and preparing analysis document
• Worked closely with Business Analyst for completion of Functional Specification document. Prepared Technical Specification, Unit Test Plan, Implementation Plan and User Training Document

Environment: SAP ABAP, ECC 6.0

Confidential

Software Engineer Trainee

Responsibilities:

• Worked as a coordination with client to uncover data anomalies and recommended corrective actions.
• Wrote Complex SQLs to serve Adhoc request for client.
• Developed PL/SQL Functions and Procedures, Packagesand creation of Oracle Objects -Tables, Materialized views, Triggers, User Defined Data Types, Nested Tables and Collections for reporting purpose.
• Tuning SQL queries.

Environment: SQL, PL/SQL Oracle 10G