SUMMARY

• Over 8 years' experience in IT industry with around 5+ years of experience in thesalesforce.com CRM platform both as administrator and developer in Salesforce.com Sales, Marketing, Customer Service and Business Processes.
• Good Knowledge and experience with Salesforce CRM projects using Salesforce.com, Force.com.
• Experienced in Lightning which includes the Lightning Component Framework and also involved in building lightning component using the aura framework.
• Experience working withSalesforce.com Service cloud, Sales cloud as well as marketing cloud and configuring Administration setup onsalesforce.com platform.
• Experience in Customization, Administration, Configuration, Implementation and Support ofSalesforceCRM andSalesforceSFA applications based on Apex Language and leveraging Force.com.
• Developed Visualforce pages and Custom Objects using Apex Programming on Force.com Platform.
• Experience in developing UI using Visualforce pages and providing business logics using Apex.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions and Approval Workflow.
• Experience in developing client - specific solutions on force.com platform using Apex classes, Triggers, Visual Force, Controllers, Web Services API, Force.com IDE, SOQL, SOSL, SOAP based Web Services, JavaScript, Ajax.
• Having good knowledge onSalesforcetoSalesforcehelped partner organizations to share data in more secured and effective way. Also, employed Apex Data Loader, Data Wizard for easy data migration and bulk management.
• Proficient in designing of Custom objects, Custom fields, Custom components, Role based page layouts, Custom Tabs and Custom Applications.
• Proficient in Data Migrating from Traditional Application intosalesforceusing Import Wizard and Data Loader Utility.
• Excellent knowledge in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads and Campaigns as per requirement
• Worked on Migration tools Force.com IDE, Eclipse and have knowledge of Change set migration code and configuration from the Dev sandbox to Production.
• Experienced working withsalesforce.com sandbox and production environments, also with Eclipse IDE Force.com, ANT migration tool Plug-in environments
• Hands on experience in effectively managing all the organization security related issues such as Session Management, Login History, Login Access Polices, Reset Passwords, Grant Account Login Access, Reset Security Token and View Setup Audit History.
• Proficient in user interface and web technologies like HTML, XML, CSS, JavaScript, WSDL, and SOAP.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, CPQ, Lightning, Apex Classes & Apex Triggers, custom controllers & Extensions, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, Workflow Approvals, Case Management Automation, Custom Objects, Service cloud, Marketing cloud.

Force.com Tools: Force.com Eclipse IDE plug-in, Apex Data Loader, Force.com migration tool, Force.com Explorer, Workbench.

Languages: Apex, Java, HTML, CSS, JavaScript

Operating Systems: Windows Xp, Vista, 7,8,10, OS X

Database: Force.com, SQL server 2005/2000, Oracle 10g/9i

Configuration Skills: Workflow: time-dependent actions, field updates, email alerts Creation and Custom Object development; Field creation, Page Layout Creation/editing, Related list customization, Record Types, Field Leveland Object level security, role hierarchies, sharing models, SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Cases, Solutions, Ideas, Queues, Reports, Dashboards, Formula Fields and Cross Object Formula Fields Configuration Skills, Overall User Management, Security and Sharing Model, Translation Workbench, E-mail and Documentation Templates Salesforce Lighting

PROFESSIONAL EXPERIENCE

Confidential, TX

Salesforce Administrator/Developer

Responsibilities:

• Performed the role ofSalesforce.comDeveloperand Administrator in the organization.
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects ofSalesForce.com (SFDC)
• Build Apps Visually with Lightning App Builder. Developed re-usable UI Components with the Lightning Framework.
• Worked with Steel brick CPQ on App exchange for pricing sales quotes and assisting Sales
• Created reports and dashboards using Wave Analytics. Processed the payment using Steel brick CPQ.
• Designed and developed Visualforce pages based on the business requirements.
• Created Visual Force Pages to override the standard functionality of New and Edit buttons.
• Created email templates and inbound emails using VisualForce for clients and customers.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed and deployed various Force.com Apex classes, Triggers, Test classes for unit testing, Batch Apex, Schedulable jobs and VisualForce pages.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Integrated the Web Services for extracting the data from external systems to display in the pages ofSalesforce.com.
• Maintained security and enforced sharing rules and access settings.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administrative tasks like creating and maintaining user profiles and privileges.
• Created rest/soap service to your servers which can perform DML operation to your TFS data objects.
• Created technical specification documents for newdevelopersand new users.

Environment: Saleforce.com CRM, Force.com platform, Apex Triggers, Chatter, Controllers, Custom Objects, Custom Tabs, Email Services, Sales Cloud & Service Cloud, HTML, Java Script, Apex Language, SQL, VISUAL FORCE, APEX Triggers, SOQL & SOAP, Force.com IDE, SOAP API, REST API, Windows.

Confidential, Memphis, TN

Salesforce Administrator/Developer

Responsibilities:

• Designed various WebPages in VisualForce for capturing various customer enquiries and implementation logic for migrating cases to different queue based on the type of customer enquiry.
• Developed cloud computing application using Force.com, Visual Force and Apex Languages.
• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Developed workflows, assignment rules, escalation rules, case teams, support settings, custom settings and other inbuilt functionality.
• Worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Worked on Veeva CRM integration and admin tab configurations and Implementation on project CLM.
• Configured & Implemented,SalesforceCRM Content to facilitate organized access to materials like Training Videos/Docs, Press Releases, Business/Marketing/Service processes.
• Used Data Loader for insert, update, and bulk import or export of data fromSalesforce.com Objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created Email Templates and Mail Merging Templates and was involved in doing the mail merge for different standard and custom objects.
• ImplementedSalesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.

Environment: Salesforce.com platform, Apex Language, VisualForce (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential - Dallas, TX

Salesforce Administrator/Developer

Responsibilities:

• Performed the role of Salesforce.com Developer and Administrator in the organization.
• Participated on translating and documentation of business requirements into functional requirements.
• Created custom objects, users, custom profiles, page layouts, and record types to meet business guidelines.
• Developed cloud computing application using Force.com, Visualforce and Apex Languages.
• Demonstrated knowledge of XML, SQL, HTTP/HTTPS and EAS processes and understood the different SaaS development processes and methodologies.
• Involving in migrating the records to the sources and loaded data into different application using Apex Data Loader and Import Wizard.
• Maintained processes of.csv import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
• Created various Reports (summary reports, matrix reports, pie charts, and graphics) and Report Folders to assist Service managers to better utilize Salesforce and configured various Reports and for different user profiles based on the need in the organization.
• Created Customized dashboards for the service representatives and case team members to keep track of the cases assigned to them.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Performed troubleshooting of user accounts using Login access.

Environment: Salesforce.com (SFDC, CRM Provider), Custom objects, Layout, Apex API, SOQL (Sales Force Object Query Language).

Confidential - New York, NY

Salesforce Administrator

Responsibilities:

• Interacted with Business team for requirement gathering throughout the planning and implementation and also worked closely with Project Manager,Administrator, Business Analyst and QA team.
• Worked on variousSalesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Cases and Activities.
• Used the sandbox for testing and migrated the deployment instance after testing.
• Developed Approval process for the application by implementing custom formulas in different stages of approval.
• Constructed junction objects and enabled various progressive fields like Validation Rules, Field Dependencies, Custom Formula Fields, Work Flows, Pick-lists, Field Updates, Email Generation and Approval Processes for automated alerts.
• Configured & Designed Adoption Dashboard to keep an overview of Created reports, Logins, and Users' performance.
• Created & maintained detailed documents on changes inSalesforceorg.

Confidential

Salesforce Admin / Business Analyst

Responsibilities:

• Administrated and monitored the company's Salesforce CRM application
• Experienced in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports
• Experienced in working onSalesCloud, Service Cloud, Custom Cloud and Apex Programming onForce.com Platform
• Implemented Case Management Automation to track and solve Customer's Issues.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Administered Salesforce setup functions for new users, roles, profiles, enforced security controls, permission settings and data access across fields, objects and at record levels, and maintained overall Salesforce configurations.
• Assisted in the creation of various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as asalestool and configured various Reports for different user profiles.
• Developed S-Controls to managesalesplan call sheets within salesforce, capturing prep data and call activity.
• Organized business and end user meetings for discovery,businessneeds gathering and gap analysis.

Confidential

Business Analyst

Responsibilities:

• Analyzed the business and system requirements for the application.
• Worked in close collaboration with the Project Manager and business users to gather, analyze and document the business requirements (BRD). Effectively communicated with both technical and non-technical users and produced project documentation.
• Designed and developed Use Cases, Workflow Diagrams and Project Schedule diagrams using MS Visio.
• Performed Risk Analysis and Cost Assessment for the implementation of new projects
• Involved in gathering requirements for creating web services supporting the SOA effort.
• Developed Traceability Matrix for maintaining/updating current and new system requirements using MS Excel.
• Interacted with user groups to derive the functional requirements.