Senior Process Executive Resume IL - Hire IT People

SUMMARY

Experience in Quality Assurance and Testing, Automation, Black Box.
Experienced in Requirement Analysis, Estimations, Test Planning, Test Case development, Test Execution, Status Reporting and Bug tracking.
Experienced in bug reporting tools like Trac.
Worked on Oracle Order Management (OM) process (Oracle version 11.03/version 11i).
Have good understanding of License and Renewal process.
Interacted with clients for updates and workarounds to improve the OM process.
Worked on business objects to generate reports on order management.
Trained new recruits on the operational and quality aspects of the OM process.
Published solutions and workaround documentations related to the oracle 11i order management process.
Worked on the configuration management process for the entire team.
I used to manage escalation processes with defined SLA’s.
Possess strong verbal and written communication skills and a good team player.

TECHNICAL SKILLS

Selenium IDE
Selenium RC
TestLink
TRAC
Rumba
Spring Source
Maven
SoapUI

PROFESSIONAL EXPERIENCE

Confidential, IL

Onsite Team Lead/QA Lead

Responsibilities:

Involved in the preparation of System Scenario Test Case objectives.
Responsible for providing knowledge transfer on the Project to the offshore team.
Responsible for providing all the deliverables: Environment Requirements, Test Cases & Automated Scripts.
Responsible for delivering Requirement Traceability Matrix.
Involved in Automation using Selenium web driver and updated the script using java.
Created and executed the test scripts with Spring Source.
Experience with build automation tool 'Maven'.
Regularly conducting status call with the offshore on the progress.
Worked closely with off shore team to resolve the project related issues and update the team onsite.
Responsible for providing Test Readiness Report.
Responsible for providing Defect Report and Test Summary Report.

Confidential

Senior Process Executive

Responsibilities:

Worked on Business object report to generate orders using parameters and to check the status of the orders.
Worked on the entire process flow starting from validating the customer information till booking the orders.
Have been involved with the On Boarding of New Recruits into the Project by training them on the operational and quality aspects of the OM process.
Worked closely with the quality team to minimize errors while processing orders.
Was involved in the OM Process Improvement and had regular meetings and interaction with the Clients to discuss the Best Practices and Workarounds.
I used to work closely with quality team to minimize errors while processing orders.
Managed team of 5 (acting team lead).
Was one of the members in the process standardization group.
Published solutions and workaround documentations related to the Oracle 11i Order Management process.
Worked on Configuration Management process for the entire team.
Was conducting Monthly Performance Appraisal as per the goal setting.
Preparing cross training plan and maintenance of individual training record.
Was conducting Team Huddles maintenance of MOM and Action Item Log.
Maintenance and updating of Team attendance.
Was maintaining SLA with regards to Productivity (volumes) Quality /Turnaround time and escalations are met and maintenance of SLA .
I made sure clients reports are prepared on time and sent.
Tracking down the customer complaints and taking corrective actions and see that it is not repeated again.
Was involved in implementing best practices.
Effectively carried out cross training plans, ensured smooth running of the process.

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Senior Process Executive Resume

IL

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