SUMMARY

• Skilled and self - driven Business Analyst with 8 years of experience working in the Insurance, Banking, and Financial Services Industries.
• Insurance domain specific knowledge of Property and Casualty Insurance, Auto Insurance, life insurance and Health insurance.
• Familiarity with Guidewire Insurance Suite: Claim Center, Billing Center, and Policy Center.
• Significant background experience working in business processes such as Business Process Automation, Business Process Improvement, and Business Process Re-engineering.
• Comprehensive knowledge of Software Development Lifecycle (SDLC) and thorough understanding of industry standard methodologies: RUP, Agile and Waterfall.
• Expert in performing GAP analysis to identify the potentials of a system as well as the restrictions.
• Experience elaborating Process Maps as well as AS-IS and TO-BE analysis/documentation.
• Extensive experience on interpreting and tying together business needs and user’s preferences and creating corresponding Business Requirements Documents (BRD), Functional Requirements Documents (FRD), Non-Functional Requirements Documents, User Interface Document (UID) and Use Case Document (UCD).
• Knowledge and understanding of Scrum tools and concepts such as Scrum team, Product Backlog, Sprint, Sprint Backlog, User stories, Burn down Charts, and Planning Poker.
• Experience conducting and collaborating on SCRUM ceremonies: Sprint Planning, Sprint Review, Daily Stand-Up Meeting and Retrospective Meetings.
• Extensive experience facilitating and leading JAD sessions at different stages of the project: Project planning, defining requirements, and solution design.
• Knowledge of SQL and fairly proficient on database management.
• Proficiency creating UML Diagrams: Activity, Sequence, State and Use Case diagrams.
• Experience creating Test Plans and Cases for Quality Assurance.
• Active participation in several types of tests such as Regression, Progression, Smoke and User Acceptance Testing.
• Expertise on tracking and managing change and requirements through Requirement Traceability Matrices (RTM).
• Active participation in Production Support, QA, ORR, and PPV activities.
• Experience working with IDMS and DB2 database, batch processing, online CICS transactions, data flow, scheduling, Cobol and JCL.
• Excellent organizational skills, proven multi-tasker and ability to work across functional teams.

TECHNICAL SKILLS

Methodologies: Waterfall, RUP, Agile (Scrum)

Requirements Management Tools: Power Designer, Rational Rose

Business Modeling Tools: SmartDraw, MS Visio, Just in Mind, Snagit, MS Paint, Powerpoint

Testing and Defect Tracking Tools: Silk Central, Bugzilla, JIRA, HPQC, AML

Languages: SQL, UML, Java, HTML, COBOL, JCL

Database Management Tools: IDMS, DB2, Oracle 9i, SQL Server, MS Access, MySQL

Operating Systems: Windows XP/Vista/7/8, Mac OSX

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Business Systems Analyst

Responsibilities:

• Lead IT business analyst for Confidential ’s business process automation efforts in Latin America. Business processes include: CAN - Claims Automation Navigation (Mexico), Accounts Receivable (Mexico and Colombia) and Policy Servicing (Argentina, Colombia and Mexico).
• Performed Integration testing, System testing, Regression testing and Performance testing of BillingCenter,Policycenterand Payment manager in Guidewire application based on thebusiness requirements
• Understand usage & benefits of migrating to cloud computing (Guidewire Data Management System) in order to extract better business & functional requirements from business users.
• Utilized the guidelines and artifacts of the Rational Unified Process (RUP) to develop a detailed Implementation of Rational Unified Process effort for Guidewire ClaimCenter Integration in different iterations and phases of the Software Development Life Cycle (SDLC).
• Conduct detailed and comprehensive business systems analysis using Agile methodology by meeting with product owners and end users to get familiarized with the applications and its operational requirements.
• Assess automation feasibility based on the applications used for business processes and the capabilities of the OpenSpan tool.
• Work with process and application owners in order to get access to all applications used for specific processes.
• Participate in walkthrough sessions (Spanish and English) with business users and developers to identify current business processes’ steps and functionalities and how to automate them.
• Provide As-Is and To-Be flow diagrams for different phases of the project and elaborate GAP Analysis.
• Create detailed Solution Design Documents based on the information gathered from business users and considering technical input from developers.
• Amend new system formats to meet Functional Requirements for data migration when necessary.
• Create User Interface Mock-ups using SnagIt, Paint and screen mock-ups.
• Conduct and attend Daily Scrum Meetings.
• Support User Acceptance Testing by creating test scripts, administering them to business users and documenting accordingly.
• Monitor defects using HPQC and AML and collaborate with Developers and Testers throughout the Defect Lifecycle.
• Assess and accommodate change requests, document properly according to business needs and communicate to developers and technical teams.
• Perform Post-Production Validation (PPV)
• Support the automation solutions implementation through all stages of SDLC.

Environment: Agile - Scrum methodology, UML, IE 8, JavaScript, MS Word, Visio, PowerPoint, Excel, and Project, MS Paint, Adobe Acrobat, SnagIt, HPQC, AML, Built-In Report Tool.

Confidential, Fort Lauderdale, FL

Business Analyst

Responsibilities:

• Conducted elicitation sessions such as brainstorming, and focus groups session to build user-stories based on their interest regarding business.
• Closely worked with and supported Product Owners to manage product backlog from user-stories.
• Assisted Scrum Master to facilitate scrum meetings such as Sprint Planning meeting, Daily Scrum meeting, Sprint Review meeting, Sprint Retrospective meeting, and Backlog Refinement meeting.
• Experience in agile team to ensure all team member to understand business need.
• Performed the role of a primary Intermediary between the Subject Matter Experts, business user and technical SME’s to identify the business needs, Business Rules, Business Processes & Interface Specifications for the New Claim module and Claims Assignment Module.
• Guidewire: Chiefly responsible for working in migration from legacy claims system to Guidewire claim center
• Data Mapping: Expertly analyzed data sets for different auto insurance policies like liability coverage, personal injury protection and uninsured motorist protection coverage.
• Extensive worked on policy, location and age group based data mapping
• Guidewire Billing Center or Guidewire policy center
• Collaborated with guidewire billing center and policy center teams.
• Worked closely with developers in an agile team to advice on business details.
• Identified business goals and objectives in order to successfully communicate with technical teams and deliver the expected changes and upgrades
• Collaborated closely with PMO in Risk and SWOT Analysis.
• Prepared the sprint backlogs from Sprint Planning meeting to identify and monitor the activities performed in the time-boxes
• Created User Interface Documents (UID) of prototypes and wireframes to help design user interface.
• Created and managed burn-down chart to monitor the completion of work within the time-boxes.
• Walkthrough session with development team and QA team to understand the business requirement clearly.
• Created User Manual and trained users to understand the new system.

Environment: Agile (Scrum) Methodology, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint), SnagIt, HTML, SQL, .NET, Bug Zilla.

Confidential, Bethlehem, PA

Business Analyst

Responsibilities:

• Conducted detailed and comprehensive business analysis using Agile methodology by meeting with stakeholders and end users to get familiarized with the system and its operational requirements
• Participated in Requirements Elicitation Sessions such as Interviews, Questionnaires and Observation in order to identify functionality and features that would improve the AAR application.
• Elaborated Use Cases based on the information gathered from speaking with business users.
• Performed both Formal and Informal Benchmarking in order to elaborate GAP Analysis.
• Provided As-Is and To-Be flow diagrams for different phases of the project
• Created Business Process Flows by identifying Business Cases and Use Cases, created UML diagrams including Activity Diagrams and Sequence Diagrams using MS Visio.
• Co-authored detailed Business Requirements Document (BRD), Business Requirements Specifications (BRS), Functional Requirements Document (FRD), and System Requirements Specifications (SRS).
• Amended new system formats to meet Functional Requirements for Data Migration.
• Assisted in creating User Interface Layout Prototypes using SnagIt and screen mock-ups.
• Monitored defects using Silk Central, and collaborated with Developers and Testers throughout the Defect LifeCycle.
• Performed Post-Production Validation (PPV)
• Updated User Manuals and instructions for new features of the AAR application using MS Word, and Robo Help; and also provided customer support.

Environment: Rational Unified Process (RUP) methodology, UML, IE 8, JavaScript, MS Word, Visio, PowerPoint, Excel, and Project, Adobe Acrobat, SnagIt, Adobe Robo Help, Silk Central, Built-In Report Tool, SQL and Oracle database

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Conducted detailed and comprehensive business analysis using RUP methodology. Elicitation sessions included meetings with Stakeholders and end users in order to identify the new system and its operational requirements.
• Co-authored detailed Business Requirements Document (BRD), Business Requirements Specifications (BRS), Functional Requirements Document (FRD), System Requirements Specifications (SRS) and Change Requests along with the Business User and the technical team consisting of Developers and Testers.
• Assisted the Project Manager in scheduling machines for migration by communicating with the technical team.
• Performed GAP analysis to identify new enhancements and functionality of the new operating system and created AS-IS and TO-BE diagrams.
• Created Business Process Flows after analyzing the Business Cases and Use Cases and created UML diagrams including Activity Diagrams and Sequence Diagrams using Microsoft Visio.
• Developed User Manuals and trained users by creating Training Material and Training Plans using Microsoft Word, Adobe Robo Help and Adobe Acrobat. Provided customer support.
• Participated in several testing phases including the creation of Test Case (TC) documents, Progression Testing, Regression Testing, Integration Testing and created the User Acceptance Test document.

Environment: Rational Unified Process (RUP) methodology, Sybase PowerDesigner, SmartDraw, Microsoft Excel, VDI (Virtual Desktop Instance), HP QTP.

Confidential, San Francisco, CA

Business Analyst

Responsibilities:

• Worked with Business Users, Customers and Subject Matter Experts (SMEs) using Agile methodology to understand the existing system and the current business process and methods to identify deficiencies and areas for improvement and enhancement.
• Created and maintained User Stories by interviewing the business users to communicate the requirements to development and testing teams.
• Consulted the business users and SMEs and collaborated with the Product Owner in the creation of the Product Backlog; prioritized features and subsequently created Sprint Backlog.
• Performed GAP analysis by creating AS-IS and TO-BE documents to identify the potentials of the improved system.
• Involved in creating Questionnaire to understand the needs of the end users in order to make the system user-friendly.
• Created detailed Functional Requirements Document, consisting of the functional as well as non-functional requirements.
• Provided detailed User Interface Document to the development and testing team for clear understanding of the system.
• Conducted requirement walkthroughs with the development and test teams before the development and testing phases respectively, to ensure that the requirements are accurately understood.
• Created and maintained Requirements Traceability Matrix (RTM) to trace technical requirements to their business requirements and the test case requirements to their functional requirements.
• Validated and regularly monitored all defect throughout their lifecycle.

Environment: Agile Methodology, Microsoft Office Suite, Microsoft Visio, Oracle DB, Java, HTML, CSS, SQL, Silk Central.