SUMMARY

• 6+ year of experience as a Business Analyst (BA) in Information Technology.
• Good Understanding of Software Development Life Cycle (SDLC), involved in various phases like Requirement Analysis/Design Development and Testing.
• Excellent Business Writing skills in developing Business Requirement Document (BRD), Functional Requirement, Use case System Design Specification (SDS), Workflows and Unified Modeling Language (UML) diagram.
• Proficient in creating Use Case, Activity Diagram, Sequence Diagram, Class Diagram and Collaboration Diagram.
• Understanding of the AS - IS being processes and collected and maintained business and system requirements for the To-BE System created GAP analysis reports from “AS-IS” and “TO-BE” documents.
• Facilitated Joint Requirement Planning (JRP) sessions, Joint Application Development (JAD) sessions with Subject Matter Experts (SMEs), Business User Groups, Top Management Groups and Technical Groups.
• Good knowledge about Agile Scrum which includes estimation and prioritization of requirements, where software development becomes “real” for project stakeholders.
• Experience in writing requirements for Agile Projects, such as User Stories, Product Backlog List, Sprint Backlog List, Acceptance Criteria, Estimation & Prioritization.
• Experience in working with Sr. Developer’s in Sprint Session in an Agile SDLC
• Knowledge of UML, MS VISIO, ENTERPRISE ARCHITECT, including REQUISITE PRO.
• Experience in Conducting and Coordinating user training Program.
• In-depth Knowledge of SDLC using the iterative and incremental methodologies such as RUP, Agile Scrum, and Non-iterative methodologies like waterfall methodologies.
• Experience in conducting Joint Application Development (JAD) sessions with end users expert team, QA team and Stakeholders for project related meetings.
• Good Knowledge of different modules within healthcare.(Membership, billing, enrollment, claims, capitation, providers)
• Experience providing primary analysis for Business processes running on the EDI (Electronic data interchange) Standards.
• Experience with HIPAA compliance and healthcare system.
• Proficiency in elaborating the use-cases, writing test cases and preparing requirement Traceability Matrix (RTM)
• Believe in Team Work, dedication, and Professional ethics within the working environment.
• Experience in relational databases using oracle, SQL experience in development and testing database application of SQL Services.
• Good knowledge in Test Cases, Test Plan, User Acceptance Testing, (UAT)

TECHNICAL SKILLS

Methodology: Waterfall model, RUP, Agile Scrum

Software tools: MS-Office, MS-Excel, MS-Outlook, MS-Project

Database: SQL Server 2005/2008, Oracle, MS Access 2010

Operating system: Microsoft Window 7, Vista, XP, Linux, UNIX, Mac

Quality management: HP Quality Center 9.5, Toad for Data Analysts, Bugzilla, Selenium, Lisa.

Requirements Tools: Axure Wireframe / iRise Prototyping, MS Visio, Rational Requisite Pro Rational Rose, Enterprise Architect, Rally Dev ( Agile Project Management)

PROFESSIONAL EXPERIENCE

Confidential, Milwaukee, WI

Business Analyst

Responsibilities:

• Engaged in different phases of SDLC of the project executing agile methodology of iterative software development from Inception to Transition phase. Performed the role of a liaison between Business Units and Technical Solution Developers.
• Understand and articulate Business Requirements from SME interviews and workshops and translate requirements into Business Requirement Specifications (BRS). Involved in conducting JAD with SMEs, Developers, Project Managers and Quality Analysts to discuss business requirements, test planning, resource utilization, and defect tracking sessions as a facilitator to gather requirements from the business area.
• Participated in writing Product Backlog’s, Sprint Backlog’s and Acceptance tests for Agile projects.
• Implemented Unified Modeling Language (UML) methodologies for process modeling and developing use cases. Developed Use Cases, Sequence diagram, State diagram, and Activity diagram.
• Responsible for addressing, diagnosing and resolving issues that arise on a daily basis for the team. Also responsible for documenting the causes, analysis, and final resolution to the issues/errors.
• Created Use-Cases and Business Use-Case Model after accessing the status and scope of the project and understanding the business processes
• Ensure the application was HIPPA complaint
• Integrated Requisite-Pro with Clear Quest and Rose to provide all teams visibility and maintain tractability among requirements, use cases and change requests
• Managed all the requirements in Requisite-Pro, making requirements available to all team members.
• Worked on the Flowchart and Process diagrams using MS Visio.
• Involved in implementing Six Sigma practices to systematically improve processes and standards and by eliminating defects.
• Analyzed EDI ANSI X12 file mapping and reported in analysis spreadsheet. Performed validation of 837 (P, I, D) & 835 format files according to the EDIFECS engine.
• Documented test cases during requirements gathering, analysis, and design phases.

Environment: Windows NT/2000, MS SQL Server 2008, Rational Unified Process (RUP), UML, Microsoft Office, ICD9, ICD 10, EDI, HIPPA, Facets.

Confidential, Hartford, CT

Business Analyst

Responsibilities:

• Involved in gathering requirements and documentation of business requirements
• Participated in periodical Joint Application Development (JAD) sessions with the management and IT teams; technical design walk-through to gauge extent of compliance with Trading Partner’s expectations
• Attended JAD sessions and Test meetings to discuss and resolve issues and change requests.
• Led the solutions team to review, analyze, and recommend changes and improvements to gather requirements and develop solution requirements.
• Determined Project goals and priorities with management, program manager and/or project sponsors.
• Elicit, Capture and document functional and non-functional requirements from clients and write supplementary specifications documents for non-functional requirements for the web application.
• Worked with Trading Partner profiles and did setup new providers accounts setup
• Managed and Monitored Provider Data for various clients
• Created Data Repositories
• Implemented RUP process to develop the application modules using Microsoft .NET
• Modeled the detailed design of the system using Use Case Diagrams
• Developed Summary Reports for Resource Management & Utilization Management
• Involved in life-cycle documentation from product requirements in the developmental stage to functional specifications for the completed modules of application components
• Submitted change requests and worked with change request records in Clear quest.
• Participated in entering, tracking system defects in Rational Clear quest
• Involved in Configuration Management, Requirement management and analysis
• Involved in impact analysis of HIPAA and 837P transaction sets on different systems
• Assisted the EDI team in the development and documentation of the test strategies for the EDI transactions which included all standard transactions, auditing and error correction processes, and the creation of the transactions.
• Coordinated with the EDI team in developing and documenting the detailed testing work plans and created the various testing documents for the assigned EDI transactions
• Assisted in Regression Test, System Test and UAT.
• Provide technical and procedural support for User Acceptance Testing (UAT)

Environment: Claims Processing, Health Care Billing System, Rational Rose, Rational Requisite Pro, Rational Clear Quest, Rational Clear Case, MS-Share Point, MS-Office Suite, Mercury Win-Runner, Mercury Load Runner, AS/400,Java, J2EE, Oracle(SQL and PL/SQL), Informatica.

Confidential, Jersey City, NJ

Business Analyst

Responsibilities:

• Worked with the business community to define business requirements and analyze the possible technical solutions.
• Co-authored business requirements document with project teams. Extract, discuss, and refine business requirements from business users and team members.
• Worked extensively with SMEs in understanding and documenting their requirements pertaining to Loan Origination, ARM, Escrow Analysis, ACH based Accounts, maintaining and analyzing customers Accounting books and many other business Areas.
• Conducted workflow, process diagram and gap analysis to derive requirements for existing system enhancements.
• Facilitated and managed meeting sessions with committee of SMEs from Various business areas including Mortgage Servicing, Loan Monitoring and Asset Management.
• Designed and developed Use Case Diagrams, Activity Diagrams, Sequence Diagrams, Class Diagrams and Web page mock-ups using Microsoft Visio and Microsoft FrontPage.
• Analyzed user problems, including automated and manual business processes and identified, researched, investigated, defined and documented business processes.
• Developed and implemented processes and tools for requirements gathering, analysis, planning, tracking and delivery using Rational Rose, Requisite Pro-RUP.
• Designed and developed project document templates based on SDLC methodology.
• Coordinated activities to meet the business unit and technical staff, developing new methods, policies, and procedures to meet the business needs, and will acted as primary trainer in education of the business unit as it relates to business applications.
• Assisted project managers with the development of project schedules and develop requirements and preliminary design for client applications.
• Collaborated with the QA team to ensure adequate testing of software both before and after completion, maintained quality procedures, and ensured that appropriated documentation is in place.
• Using detailed knowledge of application features and functions. Assessed scope and impact of business needs throughout analysis and completion of all enhancement specifications.
• Conducted UAT (User Acceptance Testing).
• Organized cross training of team members and Users to become more responsive.
• Developed timelines for project delivery, and managed projects and resources to successful completion.
• Assisted in development of training materials for new technology and process improvements.

Environment: Rational Requisite Pro, Rational Rose, Rational Clear Quest, MS-Excel, MS-Word, MS-PowerPoint, MS-Project, MS-SharePoint.

Confidential, Somerset, NJ

Business Analyst

Responsibilities:

• Performed requirement modeling, development, activity diagrams, data models, business process models, state diagram and use-case realizations using MS Visio.
• Conducted JAD sessions with Billing Manager and Customer Service Representatives, to identify business rules and Functional requirements.
• Participated in Brainstorming sessions in order to prepare the initial requirements draft for life insurance business to be used in JAD session.
• Conducted JAD sessions with the SME’s of the life insurance business line in order to take into consideration the factors required for building the application.
• Worked on the UMS (Underwriting Management System) application in order to gather quotes for life insurance taking different insurance factors into consideration.
• Prepare Business Requirements documents for the life insurance application based on the requirements gathered.
• Gathered requirements from the users and Underwriters for the life insurance application.
• Understood current billing processes through the process of Business Modeling.
• Participated in Daily scrums to report the daily work status.
• Created User Stories, Product Backlog lists and Sprint Backlog lists in an Agile environment.
• Extensively created wireframes and activity Diagrams using MS VISIO for representing the ‘AS-IS’ and ‘To-Be’ systems to ease the differentiability of ‘To-Be” for the developing team and for validation from the user group and to outline the “To-Be” screens and “To-Be” process respectively. Thus championed in creating visually aiding artifacts for the development team and in keeping users satisfied about their To-Be enhanced system.
• Prepared graphical depictions of Use cases, Use Case Diagrams, Activity diagram, sequence diagram, state diagrams, Business process models, Component based Diagrams and Collateral diagrams and creation of technical design (UI screen) using Microsoft Visio.
• Conducted Requirement walkthroughs with Developers and QA team to help them understand the requirements and identify feasibility issues, if any.
• Assisted testing lead in creating test cases and participated in Manual testing, Used HP Quality Center to report defects.
• Conducted Bug Triage with QA and Development team to go over the defects. Created Release Notes to support the monthly releases.

Environment: Agile, MS Visio, Enterprise Architect, MS Office Suite. Rational Tools HP Quality Center.

Confidential, Hartford, CT

Business analyst

Responsibilities:

• Followed the RUP methodology for addressing the problems associated with frequent changes to the requirements. Followed the RUP phases like Inception, Elaboration, Construction and Transition.
• Visual modeling was done using UML; MS Visio, Rational Requisite Pro, Rational Rose and detailed Use-Case specification was developed to describe the dynamic behavior of the system, its design and architecture.
• Conducted JAD sessions for project definitions, resources identifications, deliverable prototype identifications, user interface design prototypes and database schemas.
• Involved in discussion relating to Content Inventory of what content is needed to be displayed on the website. Communicated all changes effectively to all the stakeholders involved in the project.
• Developed and managed work plans, acted as key client contact, ran all status meetings and compiled reports.
• Refined the requirements from the stakeholders for consistency, completeness, accuracy and flexibility, and documented them in software requirement specification (SRS) document.
• Developed Use Case Diagrams by analyzing the business process followed by class diagram, Activity diagrams and Collaboration diagrams in UML using Rational Rose.
• Identified, defined the functional requirement gathering in an effort to develop a practical technology solution.
• Coordinated meetings to review these specifications with the Quality Assurance Manager, Business Systems Analyst and others on the team.
• Used Rational ClearQuest as change request management tool to track and manage all defects and enhance the development process.
• Actively involved in documenting Test Summary Plans, Test Case Scenarios and Test Cases.
• Participated in the System Testing, Functional Testing, Performance/Regression Testing and User Acceptance Testing.

Environment: Rational Requisite Pro 2002, Rational Rose, Rational Clear Quest, MS-Excel, MS-Word, MS-PowerPoint, MS-Project, MS-SharePoint, UML, Oracle 9i, Test Director.