SUMMARY

• Over 7+ years of extensive experience in Information Technology Field with 6+ years of experience in Salesforce.com CRM Platform as Business Analyst and Administrator and 1+ year experience as Business Data Analyst
• Experience in Administration and Development of Salesforce.com CRM using Force.com, Visual force, Apex and JavaScript.
• Experience in various phases of entire project from requirement gathering, architecture development, implementation, training the end users.
• Experience in developing Visual force pages and Custom Objects using Apex Programming on Force.com Platform.
• Experience in Salesforce Customer Communities, Lightning Process Builder and Visual Flows.
• Experience in designing and creating SFDC Wave Analytics data sets, lenses and dashboards.
• Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
• Experience in developing Apex classes, Controller and Triggers on Force.com platform to customize application according to the functional needs.
• Experience in queryingSalesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Extensive experience in customization using Eclipse IDE, Apex code, Visual force pages and tools like Apex Data Loader.
• Good knowledge of CRM Business processes like Forecasting, Campaign management, Lead Management (Web - to-Lead), Order Management, Account Management, Case Management (Email-to-Case and Web-to-Case).
• Experience in Sales cloud implementation, Service cloud modules, Salesforce SF1, Salesforce Lightning and Chatter.
• Experience in all stages of SDLC that includes duties like providing documentation on design, testing and migration from development to production.
• Experience in working with Agile/Scrum and Waterfall methodologies.
• Experience in Implementing Security and Sharing rules at object, field and record level for different users at different levels of organization.
• Experience inSalesforce.com System Integration with external applications and systems using Apex Web services and Apex Callouts with both REST API and SOAP API.
• Experience in database development using SQL/PL-SQL, MYSQL, Oracle and SQL Server

TECHNICAL SKILLS

SFDC Technologies: Standard objects, Workflow & Approvals, Apex Classes/Controllers, Apex Triggers, Visual Force Pages, Data Loader, Reports, SOQL, SOSL, Force.com IDE, and Eclipse, Lightning Process Builder, Visual Flow, Sales Cloud, Service Cloud, Communities

Web Technologies: Web Services, HTML, CSS, DHTML, XHTML, XML, JavaScript, JQuery, Ajax, AngularJS, and Visual Force.

Languages: Apex, Java, C, C++, .NET

DBMS: Oracle SQL, PL-SQL, MYSQL, and Microsoft SQL Server

Tools: & Technologies: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox and Production), SSMS (SQL Server Management Studio), SQL Developer, Microsoft Visio, Visual Studio, ServiceNowMaven.

Operating Systems: Windows 98/NT/XP/Vista/7/8/10, Unix, Linux, Solaris and Mac OS

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Salesforce Business Analyst

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Created and deployed several workflows, and Reports using salesforce.com platform.
• Worked closely with Business Users in improving their business processes using SFDC.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Implemented Wave Analytics and designed Wave dashboards, data sets and lenses.
• Created Wave apps for Accelerating Analytics.
• Implemented Wave analytics dashboard in the mobile application.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Used Debugger making use of Breakpoints to monitor data movement and troubleshoot the mappings.
• Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Created and used Email templates in HTML and Visual force.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis

Environment: Salesforce.com platform, Apex Language, Visualforce Pages, Data Loader, Workflow & Approvals, Email Services, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in, Sales force Sandbox, HTML, Java Script.

Confidential, Downers Grove, IL

CRM Business Analyst

Responsibilities:

• Support Salesforce.com and end users at a global distribution company.
• Work with various business units to gather project requirements for Salesforce.com enhancements.
• Salesforce experience with Workflows, validation rules, roles, profiles, approval processes, reports and dashboards, security, sharing settings, and custom objects.
• Create and customize reports and dashboards for the sales and marketing teams.
• Participate in agile software development
• Design and Develop Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application.
• Design various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Worked on both Sales Cloud and Service Cloud implementation of the salesforce environment.
• Provide ongoing SalesForce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Interacted with the SalesForce.com premium tech support team on a regular basis.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects and to read, extract, and load data from comma separated value files.
• Used the Sandbox for Development and Testing and Migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Classes, Apex triggers, Visual Force (Pages and Components), Data Loader, Workflow and Approvals, Reports, Custom Objects, Web Services, Email Services, APEX Data loader, Force.com migration Tool, Production and Sandbox Environment.

Confidential, Kansas City, MO

Salesforce Analyst

Responsibilities:

• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Involved in business requirement gathering and in design and development of program plan within estimated time.
• Created various custom tabs and Custom objects to support business requirements.
• Developed various visual force pages and controllers to suit the requirements.
• Responsible for collecting, understanding and transmitting the business requirements for the project and translating these into functional specifications and detailed test plans.
• Worked on customization of service cloud console by embedding visual force pages, custom console components.
• Created workflow with field updates and Email alert actions, also created time dependent workflow actions
• Used SOSL and SOQL in various functional needs of Visualforce controllers, Apex Programming, Force.com IDE
• Responsible for End-To- End Salesforce to Salesforce data migration using AppExchange product Data Loader
• Designed and implemented batch classes and scheduled them to a daily and weekly basis for performing various functions based on the requirement
• Created page layouts to organize fields, related lists and other details on a record detail and edit pages.
• Experience in Salesforce applications by developing and customizing all functional areas of applications, objects, and page layouts.
• Worked on minor enhancements to SFDC application required for business users from time to time.

Environment: Saleforce.com Platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, SOQL, SOSL HTML, Web Services, WSDL, Reports, Sandbox, Eclipse IDE Plug-in.

Confidential, St. Louis, MO

Salesforce Administrator and Production Support

Responsibilities:

• Evaluate, design, develop, test and deploy Level 3 prioritized defects.
• Evaluate, design, develop, test, and deploy Minor enhancement service requests in support of GSO Care and GSO Care+ (Support environments of the company).
• Support Team-Level 3 Support, contacting a single point to resolve prioritized incident tickets.
• Resolving tickets and other access related issues using ServiceNow tool.
• Generating reports and dashboards using SLAs given for the incidents.
• Evaluate, design, develop, and refine governance structure including quarterly reviews to enhance support; adjust Consultant team size and skills to scale.
• Developing Internal and External Knowledge Repository, by creating Salesforce Knowledge-Base articles for Ops Team in both Salesforce and ServiceNow.
• Executing regression testing of the Cirrus platform in support of the company monthly releases and the 3 times/year SFDC releases.
• The Platform support by monitoring In-Scope Application operations including resolving errors and validating scheduled data integration.
• Data migration for shared objects into pre-production and production environments.
• Working on the regression scripts for each application and testing them in appropriate environments.
• Working on Bulk user data load (50K+ users) and user load to sandbox and production environment.
• Managing offshore team in maintain the support environment and setting up daily scrum call.
• Performing regression script in three to four sandbox environment and validating the scripts.

Environment: Saleforce.com platform, Apex Classes, Apex triggers, Visual Force (Pages and Components), Data Loader, Workflow and Approvals, Reports, Custom Objects, Web Services, Email Services, APEX Data loader, Force.com migration Tool, Production and Sandbox Environment, ServiceNow.

Confidential

Salesforce System Analyst

Responsibilities:

• Configured Identity Confirmation and Login Restrictions, User Interface settings, Company Profile.
• Customized Profiles and created Custom objects, Custom fields, & Tabs.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Worked with Accounts, Contacts, Leads, Opportunities, Cases, and Solutions.
• Developed Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Configured and used dashboards and dashboard components.
• Performed report scheduling, exporting and dashboard refresh.
• Set security and access rights using Organization Wide Defaults, Roles, Sharing Rules, Public Groups, and Folders.
• Setup Workflow and Approval processing.
• Performed Data Validation and use data utilities including Data Loader and Mass Delete.
• Initiated the Change Management for capturing Cases.
• Used sandbox mode for testing and migrated the code using Change Sets to the production instance in installments.
• Auditing the Salesforce Org at the end of the year by deleting some unused reports, workflows, validation rules, or email templates.

Environment: Salesforce.com, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Workflows, Rules, Data loader, SOQL, SOSL.

Confidential

Business Data Analyst

Responsibilities:

• Validating Contracts & Sales Orders in Salesforce.com Merging/Cloning Contracts and establish correct parent- child. relationships with line items Identify gaps in Data Quality and address it through structured and comprehensive
• Research & analysis. Worked on cleaning and normalizing CRM (Salesforce) data for a software product company
• Mapping event. attendee list with existing data in the CRM (Salesforce) Created necessary reports for the Data Analysis.
• Worked on Microsoft Sharepoint, Microsoft Excel And Microsoft Access.
• Produced monthly reports using advanced Excel spreadsheet functions. Entered numerical data into databases in a timely and accurate manner. Obtained scanned records and uploaded them into the database. Organized forms, Photocopies, filed records and prepared correspondence and reports.
• Added new material to file records and created new records. customization of objects, fields, record types, page layouts, and validations according to the sales team needs.
• Manage the quality of the data within the database by recommending appropriate workflow and performing data
• Cleansing, merging, de-duplication activities. Develop customized reports and dashboards.