SUMMARY

• A certified Salesforce professional with 8+ years of IT experience including 6 years’ experience in Salesforce.com CRM and Force.com platform as an administrator and developer.
• Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like, creating the relationships/ junction objects like Master - Detail, Lookup relationships.
• Configured and Maintain User Profiles, Sharing Rules, Role Hierarchy, Security, Password Policies, Object Level Security and Record Level Security.
• Proficient knowledge on Apex development in creating Custom Objects, Custom Tabs, Custom Fields, Triggers, Bulk Triggers, Apex Classes, Master-Detail relationships, Validation rules, Workflows, Standard Controllers, Custom Controllers and Controller Extensions, Visualforce pages, Test Classes, Flow.
• Involved in Lightning, Process Builder, Workflows.
• Worked on Visual Force Components, VisualForce Pages in Salesforce using Lighting Design System.
• Excellent Knowledge of all the phases of software development life cycle (Requirements gathering, analysis, design, development, Testing and Implementation) and SDLC methodologies such as Agile and Waterfall Models.
• Experience in Data Migration & Web services and strong knowledge on App Exchange Application for integrating with third party.
• Custom Reports, Dashboards, Analytic Snapshot, S-Controls and generating Email based on requirements.
• Packaged and Deployed Customizations from Sandbox to other environments using Eclipse, change set and Apex Data Loader, Demand tools, integration and Migration tools.
• Developed an application to create Custom Email Messages that act as templates, and support users to add attachments and inline images and rate them after each use.
• Conversant in using Process Builder, Flows, Outbound Messages and accustomed to Schema Builder and Deployment Settings.
• Written SOQL, SOSL, DDL and DML queries in Apex.
• Proficient Knowledge in Object oriented design, MVC Architecture and Struts Framework.
• Experience in working on Sales Cloud as well as Service Cloud and Partner, Customer portals
• Familiar with Chatter feeds, recommendations and load data using Data Import Wizard.
• Performed automation of business processes using Escalation rules, Assignment rules, Workflow rules, Approval processes and Auto response rules.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages /Components, Workflow & Approvals, Process Builder, Validation Rules, Sharing Rules, Chatter, Dashboards, Analytic Snapshots, Custom Objects, Custom Fields, Case Management, Wrapper Classes, Test Classes, Assignment Rules, Escalation Rules, Apex Web Services

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Data Import Wizard, Force.com Platform (Sandbox, and Production), CastIron

Programming Languages: Apex, Java, SQL, C++, Visualforce

Web Technologies: HTML, XML, JavaScript, AJAX, CSS, jQuery

Server Side Technologies: Servlets, Java Server Faces, Java Server Pages

Web Services: REST, SOAP

Databases: MySQL, Microsoft Access, MongoDB, SQL ServerOracle 12c

IDE: Eclipse IDE, NetBeans IDE

Packages: MS Word, MS Excel, MS PowerPoint, MS Project, MS Visio

ETL/Integration Tools: Apex Data Loader, Informatica, Force.com workbench, Jitter bit, Apttus

Operating Systems: Windows, Linux, Unix

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

SalesForce Developer/ Administrator

Responsibilities:

• Interact with Business users to understand customer requirements and translate them into a technical reality that is extendable and maintainable.
• Analyzed functional problems and determined techniques and requirements most feasible for processing the data
• Leveraging Sales Cloud functionality, including Account Planning, Sales Forecasting, Opportunity Management and Lead Management
• Developed Custom business logic using Apex Classes, Triggers, Components, Visual Force pages and Controller Classes for various functional needs
• Develop and configure the Salesforce.com instances and force.com applications.
• Deployed Apex using Force.com IDE, Force.com Integration Tool, Web Services API and App Exchange.
• Implemented Classes, Interfaces and Keywords
• Worked on Visual Force Components, VisualForce Pages in Salesforce using Lighting Design System.
• Involved in Lightning, Process Builder, Workflows.
• Extend or build new apps with the Lightning app builder (salesforce1) and lightning components
• Implemented Apex Scheduler and triggers to invoke Apex classes at regular intervals and to trigger them at some events.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components
• Modified existing Approval processes and created Approval steps, which used email alerts and field updates.
• Automated the process of creating Leads directly from Web and Auto-Response rules
• Developed Formulas, Validation rules to maintain the quality of the data
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Implemented platform security based on the Organization security, Session security and Network-based security (Using IP address).
• Deploying applications from Sandbox to Production using ANT deployment tool
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Analyzing business functions like platform engineering, sales, finance, manufacturing, services to configure information processing systems using CPQ
• Familiar with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ
• Identify and document bugs and feature requests in the products; determine workarounds for the software defects; work closely with software engineers and customers to implement effective solutions along business-appropriate timelines.
• Created Dashboards using customized Dashboard components
• Designed process flow and BRD for dynamic Custom and Visual Force pages for APEX triggers, Classes, Test methods & to implement the custom functionality’

Environment: Salesforce.com platform, Data Loader, Approvals, Email Services, Dashboards, Custom Objects, Visualforce Pages, Reports, Custom Tabs, Security Controls, Apex Language, Eclipse IDE Plug-in, Workflow, Salesforce Sandbox, HTML, Java Script, Angular.JS

Confidential, Phoenix, AZ

SalesForce Developer / Administrator

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members to gather the requirements and documented the requirements
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface
• Used Sales Force Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, and Approvals and Workflow
• Executed SOQL queries in workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.
• Performed APP Exchange Integration of CPQ to configure and ensure the pricing & quoting accuracy
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and VisualForce Pages
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created test scenarios on Sandbox environment, and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP, Force.com IDE, Eclipse 3.3, Apex, Visual Force

Confidential, Westerville, OH

SalesForce Developer / Administrator

Responsibilities:

• Assisted in project proposal as an End User for creating contracts and as a Super User to help the end user for integrating data into Salesforce applications
• Contributed in setting up Email to Case which is available in Developer, Enterprise and Professional Editions
• Implemented Custom Labels and Custom Settings for referencing data set across Apex Controllers.
• Developed an Entity-Relationship model with Microsoft Visio and united it with salesforce standard objects
• Developed Apex classes and Apex Triggers based on application requirements
• Involved in migration of business data to salesforce based on External’s ID’s using the Apex Data Loader.
• Created users, profiles, roles, public groups, role hierarchies and sharing rules to provide shared access amid multiple users
• Operated on the salesforce standard objects like Accounts, Contacts, Campaigns, Leads, Opportunities and Cases
• Created reports and dashboards for custom objects to hide data accessibility from the unassigned profiles within the organization
• Customized the page layouts and search layouts.

Environment: Force.com Platform, Apex Programming Language, Visual Force pages, Apex Web Services, Apex Data Loader, SOQL, SOSL, Force.com IDE, Apttus, App Exchange, Microsoft Office 2008.

Confidential, Little Rock, Arkansas

SalesForce Developer / Administrator

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed solutions by customizing various standard objects of SalesForce.com (SFDC).
• Developed Apex Classes, Test Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Good experience on development and maintenance of Sales & Service clouds.
• Implemented DML operations of Inserting and Updating records.
• Worked on SOQL and SOSL queries.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Communicating with executive management on project status and overall project progress against target.
• Involved in Salesforce.com Application Setup activities and customized the objects to match the functional needs of the organization.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, and Reports and developed the Custom objects, Page layouts, Custom tabs, Components and user Dashboards.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Created workflow rules and defined related actions, time triggered tasks, email alerts, field updates to implement business logic.
• Created various Reports and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various reports and for different user profiles based on the need in the organization.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader.

Confidential, Farmington, CT

Salesforce Admin/ Developer

Responsibilities:

• Modified Business Requirement Document, Identified process repetitions, bottlenecks and infrequent routes
• Worked with relational database like SQL database according to the need of the client
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates in HTML and Visual Force.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Experience working with Force.com IDE and salesforce.com sandbox environments.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.

Environment: SalesForce.com Platform, Salesforce.com Custom Objects, Apex Language, Visual Force (Pages, Component & Controllers), Data loader, HTML, Workflows & Approval process, Tibco, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox.

Confidential

Java Developer

Responsibilities:

• Written low-level design for features Document Creation, Container Creation and Document Relocation.
• Handled assignments in developing UI pages using JSP, Html, DHTML, CSS and JavaScript technologies for modules in BDMS.
• Application developed in MVC architecture using Struts, JSP, Ajax, HTML, Java Script, CSS, JMS and Hibernate.
• Involved in implementing Value Object Pattern, MVC & Singleton Pattern.
• Updated the required data in the DB2 database to save and update the database using hibernate, corresponding to actions performed in the struts class.
• Used Struts tag library extensively with html.
• Involved in drawing the UML diagrams such as Use case Diagrams, Class Diagrams and Sequence Diagrams using Rational Rose.
• Developed java classes for posting and processing mails using EJB and Java Mail API.
• Added multithreading for distributed applications.
• Deployment of the application in the Web Logic Application server.

Environment: Java, JSP, Oracle 8i, Servlets, Apache Tomcat, Java Beans, JDBC, Java Script, HTML and Rational Rose and Dream weaver.