SUMMARY

• 19+ years of total experience in various SAP modules along with technical skills to provide design, development, Confidential and support of end - to-end SAP solutions.
• Extensive experience in SAP modules CRM/SD
• End to end solution architect for CRM Implementations
• Adept in end-to-end SAP implementations/Roll out projects
• Technical knowledge ondebugging and user-exits
• Good understanding ofABAP coding
• Sound experience in standard SAP Enhancements
• Expert in channel management and Marketing and Interaction center implementations
• Rich experience in SDLC, ASP, Agile scrum and Waterfall methodologies
• Management and facilitation of cross-functional teams to identify process improvement opportunities in MNC’s
• Extensive experience in requirements development and systems design and successfully integrating SD/CRM functions
• Experience in analyzing external data sources from Sales cloud, MDM
• Data Migration from Oracle financials/Microsoft Navision to SAP using LSMW, BDC and SECATT
• Ability to understand and analyze problems, develop plan of action, and successfully complete the task as per the Project design
• Strong experience in CRM Sales, Channel, Service processes & Customer and business partner setup
• Experience in process improvement techniques/ system design review sessions with business teams 7Full Life Cycle Implementations with roll outs for various locations/ divisions, 1 technical upgrade project along with global production support with onsite and offshore teams.

TECHNICAL SKILLS

• SAP Scripts
• Enhancements: Screen Exits, Menu Exits, User exits & Functions Modules
• Others: LSMW, BAPI, BAdIs, EDI/ALE, RFC and IDOC’s
• Fair understanding of programming language JAVA
• SAP Integration with Mobile CRM applications - Sales Force

PROFESSIONAL EXPERIENCE

Confidential, Waltham, MA

Archiving Lead consultant

Responsibilities:

• Preparation of Project plan and leading the Business work shop
• SAP OSS notes Confidential from 2011 with ABAP developments
• Configuration for Archiving in ECC and CRM systems
• Archiving object enhancements
• Business blue printing and gap analysis
• Basis settings for logical paths/ file names
• Archiving Information system build and Retrieval configurator setup
• Custom reports development for Tax & Statutory state/federal audits
• Test scripts preparation/ training manuals
• Custom Info structure build and new field catalogs
• DART Confidential
• FI objects PA TRAVEL/ FI DOCUMNT, CO IYEM /CO ORDER
• SD objects RV LIKP, SD VBRK,SD VBAK
• CRM Objects - CRM ACT ON,SAP CRM ACT
• MM Objects - MM EKKO, MM MATBEL, MM EBAN
• COLGATE GLOBAL BUSINESS SERVICES

Confidential, Piscataway, NJ

Sr. Consultant CRM

Responsibilities:

• Adoption of SAP S/4HANA and to accelerate Confidential
• Mapped all the business processes through dataflow diagram in Visio
• Requirement gathering and gap analysis
• Order to Cash(OTC) integration with CRM pricing
• Lead management with Channel partners
• Configured opportunity management
• Design build for Enterprise sales, E selling
• Navigation bar profile, Role profile dependencies
• Role based customization of User interface /Web channel management
• Campaign Automation for multi-wave campaigns
• Distribute the leads to the most appropriate external sales partners (channel partner)
• Automate the partner lead processing
• Personalized content management for E-mail Marketing
• Monitor partner activities and lead status
• Multi-wave campaign structure they set up
• Org model and Role assignments
• Role based customization of User interface
• Web channel management
• Build for CRM web client UI and IC web client UI
• Data transfer management through CRM Middleware
• Trainedtesters to execute the test steps in SAP and recording the test results in Solution Manager
• Data migration plan for legacy system
• Pre-assembly and cloud readysolution implemented
• Integration with Sales force for Field sales application on Ipads

Confidential, Morristown, NJ

Sr. consultant CRM / SD Lead

Responsibilities:

• Technical upgrade/ New build for COP
• Businessworkshopsto gather the requirements
• Condition Technique, Pricing Procedure, Activating Pricing and Cost Determination
• Blue printing design for Campaign management for channel Partners
• End-to-end capability by integrating into SAP Web Channel and SAP Interaction Center
• Provide detailed view into campaign effectiveness across all marketing and sales stages
• Define campaign routing and approvals to ensure buy-in across the organization
• Benchmark campaigns to understand which campaigns produce the most revenue
• Campaign Automation for multi-wave campaigns
• Graphic modeler for target group and modification/rejoin set up for target groups
• Profile and profile set generation
• Defining rules and conditions for campaign automation
• SD Item categories and settings specific to Revenue recognition
• CIC Confidential with Third party call center
• Configured IPCpricing procedureaccess sequence andconditions types.
• Configured Marketing andCampaign Management
• Configured Campaign Types, Objectives, and Tactics based on Customer requirements
• Segment of Business Partners (Target Group) throughSegment Builder.
• Integrated both the systems forMaster Dataandconditional data Replicationfrom ECC and CRM
• CRM middleware plug-ins
• Off shore business teams coordination for quality testing/Cutover activities
• Worked withdevelopersto make theRICEF objectsfully functional
• Designedsmart formsfororder acknowledgement, invoice, and credit memo
• Configured Credit management and sales returns
• History data migration during Cutover for open orders/deliveries

Confidential

SD Functional Lead

Responsibilities:

• Consolidate the 6 different Product Hierarchies used globally in Colgate world
• Redesigned the Product hierarchy to be global
• Standardized all the custom tables with respect to minimizing the PH impact
• Removed all the hardcoding in programs based on hierarchy levels
• Cut over strategy for historical PA data, CS&L data like open orders/Deliveries/Invoices
• Coordinated with all 3rd party data providers like Nielsen
• All the new products are centralized through global MDM strategy
• Implemented the solution in Europe as pilot and extended to NA/LA

Confidential

Lead consultant SD/CRM

Responsibilities:

• Integration with SAP R/3 for Order entry with Advanced case management
• Configuration for Pricing, work flow and approvals in
• Configured and customized Service contracts and entitlements
• Order management and Opportunity tracking
• Chatter collaboration
• Identify objects for data transfer between SAP and integration via web service API
• Confidential of enterprise analytics
• Customizable reports and dash boards
• Multichannel campaign management setup
• Integrating marketing offers/leads with sales for execution
• Basic campaign management with functionality for segmentation for channel management
• Campaign planning, tracking and reporting with role and approval capability
• CRM service design for pet stores

Confidential

Team Lead CRM/SD

Responsibilities:

• Lead Support team of 12 consultants for Colgate/Hill’s/Tom’s of Maine
• CRM Service channel support, customer master related issues
• Global Support for CRM sales/ marketing
• Security for application areas in ECC, CRM, Portal
• Responsible for SOX and Audit compliances Quarterly / Annually
• Liaison with Corporate Audit/ PWC Audit team for Risk management
• New Business role design/ role modifications
• Position & role based profile generation
• COLGATE PALMOLIVE

Confidential

Sr. Consultant SD/CRM

Responsibilities:

• Improvised Customer / Product hierarchy strategy
• EDI build for Order confirmation/ Invoice
• ConfiguredAvailability Check and requirement processing
• Inventory Management, GR, GI, Movement Types
• Optimized the material flow using picking and putaway strategies
• Material variants for Make to Order scenarios
• Variant configuration pricing from Characteristic reference
• Pricing setup for Intercompany scenarios
• Creation of deferred revenue accounts setup for Revenue recognition
• Service related revenue recognition setup
• Ledger set up for Intercompany payments
• Convergent invoicing for contract accounts
• Handled all integration issues with PS, SD and MM modules
• Transfer of Invoicing setup/Reconciliation with SD billing documents
• ATP, Requirement Types
• Pricing and its interface with AR, Taxes and Account Determination
• Integrating SAP- SD touch points with different R/3 modules like WM and MM/FICO
• EDI: mapping IDOCs, setting partner profiles, Output processing
• Responsible for key cut-over data strategy
• Worked on third party sales and related item category groups
• Customizing sales returns scenarios by creation of new Order Types
• Maintained copy control procedures for Credit and Debit memo requests
• Configured Logistics - Transportation zones and Route determination
• Incompletion procedure configuration for Delivery document
• Resolved issues on shipping point determination configuration

Confidential

Sr. SD/FICO Consultant

Responsibilities:

• Design of new Tax class / Tax codes
• Redetermination of existing tax procedures
• New Tax determination strategy
• EDI related impact analysis
• Output analysis and changes in physical outputs
• Impact analysis for Hill’s Business/ exports
• Handled Change management Requests and Prepared Impact Analysis Document
• Handled Finance, OTC and tax configuration, production support
• Worked on ‘Taxware’ and Interface issues with SAP
• Different type of taxes configuration related issues for Canada GST, PST, HST, QST

Confidential, Morristown, NJ

Project Manager

Responsibilities:

• Project Kick off meetings with formation of Business and IT team members
• Project planning/Budgeting
• Business connect/ All test plan management
• Responsible for communication plan and Risk mitigation strategy
• Build for tracking Indirect customers like distributors/retailers
• Integrated the distributor legacy systems with SAP through Middleware
• New report development by gathering data from 3rd party data providers like Nielsen
• EDI setup to gather 3rd party data, Data evaluation before integrating with SAP
• New Instore management techniques for 5 P’s

Confidential

Sr. SD/CRM Consultant

Responsibilities:

• Intercompany setup for Optima process
• Stock transfer process for Manufacturing plant to delivering plants
• Customer specific product catalogues
• Language specific logins for end users/
• Password reset automation
• Master data integration with R/3 and portal access
• New Price plans for each product catalogues
• Region based product catalogue generation
• Online cart build and pricing check configuration
• Integration issues with R/3 pricing technique
• Multiple discounts for professionals and distributors
• Worked extensively with business partners to understand and define requirements, prioritize the requirements and implement solutions that meet business needs

Confidential

Sr. Business Analyst

Responsibilities:

• Unicode compatibility/ New functionality configuration
• Business user engagement for interface/process change
• Issue resolution, and progress updates in realization phase
• Assigned tasks and documenting resolution for post Go-Live issues
• User training, Issue documentation and resolution
• Change management, Training manual updating
• SD and interface related issue resolution
• Functional spec preparation for ABAP related issues and custom developments
• Interactive forms development for Output generation for Sales orders/Invoice
• Documenting all the enhancements made to Sales order look and feel
• Production issues resolution related to cutover and Go live
• User testing manuals and documentation of test results
• Integration, installation issues related solution manager for SD

Confidential

Responsibilities:

• Leading a team of 9 consultants
• CRM Support tickets for Hills’s Call center
• Handled all production support related tickets
• Consulting Business client and team members for standard and Custom solutions
• Preparing functional / Technical specs for enhancements
• CRM Business role related issue handling
• Master data - Business partner related issues

Confidential

Functional consultant-SD/LE

Responsibilities:

• Handling Customization, Configuration and Enhancements related issues
• Involved in preparation of Technical Specifications, review of Routines &
• User Exits, Preparing Training Material, and Documentation
• Configured material variants for auto variants with reference to Engine power/seating capacity and color
• Assignment of variant material to configurable material
• Linkage of class to material and assign the class item in BOM
• Intercompany Plant transfers configuration
• Invoice creation for Cross/ Inter company
• Developed and customized reports in SD module
• Pricing Procedure Determination and maintenance
• Handling Tickets on Day-to-Day business

Confidential

Functional Consultant - SD

Responsibilities:

• Understanding the requirements, mapping of as-Is and To-Be business processes in Visio diagram Documentation of Business Processes and Business Blueprint
• Configuration of all the following during realization phase
• Sales enterprise structure, Sales document, item category,
• Delivery document, Billing document, Copy control between various sales documents,
• Pricing determination, Free goods determination,
• Partner determination, Credit management, Account assignment,
• Output determination
• Taxation procedure for localization, CIN settings like number range for Excise documents
• Product Hierarchy configuration
• Imparting end user training, Unit testing and Integration testing manuals
• Business requirement gathering
• Design document build

Confidential

Responsibilities:

• Managed support services for day to day issues as part of Global support team
• Master data build
• Output related issues
• Production emergency related issues
• Prepared LSMW, Test upload, Mock upload, Functional documents for testing and approvals
• Developed detailed functional specification for various ABAP reports, interface programs and Custom reports
• Monitored results and collaborates with key project members and clients to ensure implemented solution achieves the intended business results
• Developed and supported project leaders to develop, obtain approval and publish new and revised documentation project workbook, project reviews, and rollout summary
• Handled all integration issues with PS, SD and MM modules
• Process documentation for SD related enhancements