SUMMARY

• Over 7 years of extensive experience as a Business Analyst with Requirement Gathering and project management in Insurance, Retail and Banking domain. Strong understanding of System Development Life Cycle (SDLC), Object Oriented Analysis and Design (OOAD), and Unified Modeling Language (UML).
• Experienced in conducting Joint Application Development sessions with management, Subject Matter Experts (SME), end - users, Vendors, software developers and quality assurance teams for project meetings.
• Relied on UML to design diagrams—Use Case Diagram, Activity Diagram, Sequence Diagram, Context Diagrams—in order to represent business processes and system functions using requirement modeling tools.
• Excellent knowledge of industry standard methodologies like Software Development Life Cycle (SDLC), Iterative Software Development Life Cycle Process as per Rational Unified Process (RUP)and Rational Tools used during various phases of RUP.
• Proficient in authoring Business Requirement Document (BRD) and Functional Requirement Document (FRD) using Requirement Management tools.
• Knowledge on how to investigate business problems and requirements and how to identify and recommend appropriate creative solutions.
• Experienced in walkthrough session with development team in order to detail System Requirement Specification Documents (SRSD) for ensuring requirements to develop. Experienced with these sessions with QA team in order to create test plan and test cases.
• Expert in Tracking and Managing the Requirements using Requirement Traceability Matrix (RTM) - numerous deliverable artifacts controller—and Defect Tracking Tools to actively participate Testing process.
• Experience in preparing and documenting User Acceptance Test (UAT) plan, expert in facilitating and defining the entire System Test Life Cycle (STLC).
• Experienced in creating User manual and training sessions.
• Experienced in conducting GAP analysis, User Acceptance testing (UAT), SWOT analysis.
• Capable of managing multiple projects simultaneously.
• Strong knowledge of SAP SCM Modules - Demand Planning, Supply Network Planning, GATP, Supply Network Collaboration and including Master and Transactional data.
• Business Process Documentation skills: Project Implementation skills include AS-IS and TO-BEdocumentation, Process Mapping, requirement definition, Cut-over plan preparation, process design and preparation of CI templates.
• Exposure in writing and calling stored procedures from relational database such as SQL servers using MS Access and MySQL database.
• Actively participate in Post Production Validation (PPV), production support, and handled issues appropriately.
• Excellent verbal and written communicator to interact professionally with a diverse group, executives, manages, and subject matter experts.
• Actively participated in Change Request Processes and Impact Analysis to ensure the improved results.

TECHNICAL SKILLS

Software Modeling and Designing Tools: Microsoft Office Suite, Smart Draw Suite, Rational Rose, MS Visio, FrontPage, UML, MS Project, Requisite-Pro, Rational Clear Case, MS Excel

Project Management Tools: Quality Center, Microsoft Office tools namely Project, VisioAccess, Excel, Outlook, PowerPoint

SDLC/Design Methodologies: Unified Modeling Language (UML), RUP, Agile, and Waterfall.

Databases: SQL Server, MYSQL, PL/SQL, Oracle9i/10g, Access.

PROFESSIONAL EXPERIENCE

Confidential - De Pere, WI

Business System Analyst

Responsibilities:

• Facilitated (JAD) Joint Application Development sessions to identify business rules and requirements and then documented them in a format that can be reviewed and understood by both business people and technical people for P&C business domain areas
• Experience on large, complex projects doing requirements elicitation and working directly with business partners
• Worked with Underwriting and Insurance rating team ( Corporate and Field) to create detailed requirement documents to ensure accurate business requirements that allow Configuration. Assisted insurance QA Analyst with the test cases based on the gathered requirements and analyzed the existing property and casualty processing system
• Led the P&C insurance best practice and process to define the appropriate static and dynamic views of P&C business domains using UML and other software development tools
• Involved in creating technical metadata and use cases for Synchronization of data
• Involved in data cleansing, data mapping and building various data marts as per the business needs
• Involved in conducting quality reviews and audits and prepared related audit documents
• Worked with business and technical teams to prototype, test and maintain application in an Oracle Database
• Used Visio to carry out the business modeling and object modeling effort to develop the information business architecture and workflow diagrams for the application for rapid and controlled Web Application development
• Participated in the analysis of user interface design efforts; participated in design sessions, documented and validated recommendations
• Analyzed Requirements and assisted in creating Use Cases, UML Diagrams including Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, Collaboration Diagrams and Deployment Diagrams and Mock-Ups using Rational Rose and MS-Visio thus defining the Business Process Model
• Tested the final application for Usability testing to verify whether all the User Requirements were catered to by the application. Assisted the testing team with User Acceptance Testing using HP Quality center. Effectively communicated User Acceptance Test (UAT) results between users and development team and provided recommendations for Application change requests (ACR)
• Created a Requirements Traceability Matrix (RTM) to track the requirement and change request throughout the all phases of project lifecycle. Maintaining Test Matrix, Traceability matrix, and Conducting functional walkthroughs and get sign offs.
• Trained clients in the use of product definition tools and serve as a resource throughout the project implementation process.
• Used the Unified Change Management (UCM) tool - Rational Clear Quest, to maintain and track the Stakeholders requested enhancements and changes. Used Rational Clear Case, a Configuration Management tool to maintain different builds of the application with description about all changes and Version.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Wrote SQL Queries in MS Access to sort data and analyze the large set of data during project life cycle.
• Used MS Project to manage schedules, deadlines and resources and collaborate on the project.

Environment: RUP,Oracle 10g, Agile, MS Project, .Net, SQL Server, Visio, Quality Center, MS Access, Rational Test Manager, Teradata.

Confidential - Woonsocket, RI

Business Analyst

Responsibilities:

• Responsible for translating BRDs into use-cases, and context diagrams and used UML to visually model the system
• Conducted user interviews, gathered requirements, analyzed the requirements using Rational Rose requisite pro - RUP
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD (Object oriented Design) using UML and Visio
• Attended and Facilitated JAD Sessions, Personal interviews with the Stakeholders, SME's and Quality analysts
• Created Functional Specifications Document as a part of the Inception Phase
• Gathered requirements/needs from business users regarding the deployment options and translated them into functional requirements as required for the SAP team
• Conducted workflow, process diagram and GAP analysis to derive requirements for existing systems enhancements
• Created and Maintained Supporting documents (technical, business, project level and sops) to meet SDLC standards
• Developed timelines and resource estimation for project delivery
• Used Data mapping for collecting the data
• Gathered requirements to confirm the functional and data validation for the various Service Center modules
• Used Data modeling to understand various elements of data that could be stored, the size of these elements and the kind of information each element can contain
• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place
• Developed the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge
• Assisted in the development of training materials for new technology and process improvements and conducted end-user training sessions for exercising full use of application
• Acted as a SME for the application team and the Infrastructure team
• Analyzed and documented the time required to recover the application
• Used Microsoft SharePoint as the version tracking tool for managing the requirements documentation
• Was completely aligned to the Project plan and delivered the documents on a timely basis

Environment: Rational, RUP, UML, SQL, MS-Office, MS Project, MS Visio, SAP SCM/SNP

Confidential - Dearborn,MI

Business Analyst

Responsibilities:

• Involved in every phase of project gathering requirements, Prototyping, Development, Testing, UAT, Go Live and Post Production Support.
• Worked closely with various stakeholders located at different places.
• Interacted with other teams through walkthroughs, teleconferences, meetings etc. to resolve various issues.
• Worked closely with business users across the globe and supporting the APO SNP and GATP system and also Customizations.
• Evaluated business requirements for enterprise business application integration while delivering New / Modified enhancements.
• Involved in the meetings with business process owners, SME (subject matter experts), and SAP team for requirements gathering in definition stage.
• Wrote Use Cases and produce Activity diagrams
• Monitored progress against business functionality, requested objectives to ensure that projects meet the specific release criteria.
• Developed requirement reports for day-to-day needs and also performed a Risk Analysis taking into consideration various constraints involved like Transport delays etc.,
• Worked on mapping the User to the nearest Plants, Distribution Centers available and provided the SAP team so they could Setup the T Lanes.
• Worked on collecting various details about the different Products and locations and provided the same to SAP team to look for Product/Location Substitution.
• Worked with SD/MM team to understand what exactly the User needs and what materials do the company need to procure and where it should procure them from.
• Highlighted any potential risks to the environment.
• Worked directly with the software engineers to ensure clear communications on requirements and defect reports.
• Wrote test plans and test cases based on the business requirements which involved Outbound/Inbound Queues in SNP and GATP in real time scenario.
• Validated the scripts to make sure they have been executed correctly and meets the scenario description.

Environment: SAP ERP, SCM APO GATP Software, User acceptance testing (UAT), Rational clear case, Clear quest, UML, MS Office, Requisite Pro

Confidential - Charlotte, NC

Business Analyst

Responsibilities:

• Gathered the functional and business requirements by conducting JAD sessions and participatory Design Sessions involving major leads from the Technical Department for mobile banking for ecommerce.
• Outlined project requirement for application support on various platforms like Android, iPhone, Windows Mobile and other smart phone client.
• Identified and developed Use Cases from the business and systems requirements. Documented high level and detailed Use Cases to include all the functionalities of the new system.
• Analyze and compare mobile vendors and determine critical areas of differentiation and performed research on markets, new technologies adoption patterns, market dynamics and industry trends, and other elements related to mobile financial services
• Analyze and document (both existing and potential) solutions for the following: User account provisioning/de-provisioning, Enterprise Directory Services, Single Sign-On (web and desktop), Password Management, Role-Based access control, Strong Authentication.
• Followed the UML methodology to Create UML Diagrams including Use Cases Diagrams, Activity Diagrams, using Rational Rose and MS Visio and thus defining the Business Process Model and Data Process Model.
• Assisted in developing high quality CMS and Functional Test cases that were universally used throughout the project.
• Executed CMS and Functional testing to keep tight watch on final deliverable.
• Facilitated meetings with developers, system analyst and testers to collaborate resource allocation and project completion using MS Project.
• Gathered business requirements to build wholesale Analytic Data warehouse and performed Data Mapping to identify the source to target data elements for creation of Data Marts.
• Modifying data using SAS/BASE and Macros.
• Business Objects to create reports based on SQL-queries.
• Defined Hierarchies in Universe to provide the users with Drill down option in reports and Predefined Conditions to use in Business Objects
• Extensively used Rational Requisite Pro to gather and manage requirements. Created and managed project templates, use case templates, requirement types and tractability matrix in Requisite Pro.
• Prepared custom reports and performed SQL query, data analysis and verification on MS Access.
• Monitored version control and defect tracking activities using Rational Clear Case and Rational Clear Quest.
• Worked with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).

Environment: RUP, Rational Rose,Teradata,Oracle 10g, J2ME, Agile, MS Project, Business Objects

Confidential - Seattle, WA

Business Analyst

Responsibilities:

• Gathered business and technical requirements for the project, analyzed the requirements and created the requirements document.
• Conducted Requirement Gap analysis by comparing the current and future system functionalities and understanding the rules and rates for the particular state in consideration
• Responsible for development of interfaces from/to multiple Legacy systems
• Interaction with Subject Matter Experts by conducting JAD Sessions to get clarifications on the product
• Created functional specifications from the Business Requirements Document
• Designed the mappings to load the conversions data from source to target ERP
• Co-ordinate between the various project teams (Data Acquisition, Reference Data, ERP team and Reporting teams) for a smooth data flow process
• Involved in transmitting the code across different environments like development, testing and production
• Provided clear and concise documentation regarding requirements management plans, functional requirements, supplemental requirements, test plans and test cases .
• Created and Executed User Acceptance Test scripts & Test plans
• Involved in providing the support for the Application

Environment: Informatica Power Center 7.1.2, Oracle 9i, Teradata, MS Office, MS Project, MS Visio, UAT, UML2.0, SDLC, Requisite Pro

Confidential -Atlanta, GA

Business Analyst

Responsibilities:

• Fully responsible for requirements gathering and documentation.
• Facilitated Joint Application Development (JAD) sessions with all Subject Matter Experts (SME), development team and business users for gathering high level business requirements.
• Designed Test Plans and Test Cases for User Acceptance testing (UAT) with the help of QA teams.
• Interfaced with business users to prepare and update Business Process Requirements for the new releases.
• Ability to work with functional teams in an Agile Environment.
• Defined the Defects and resolved the defects with developers during the testing.
• Prioritized outstanding defects and systems problems, ensuring accuracy and deadlines were met.
• Performed GAP analysis of business rules, business and system flows, user administration and requirements.
• Tracked and maintained Stakeholder requested enhancements and changes using Requirement Traceability Matrix (RTM).
• Used the Agile methodology to develop the different phases of Software Development Life Cycle (SDLC).
• Prepared Business process models; used Visio to create use case diagrams.
• Designed mockup and wireframes to communicate visual data flow to the end users.
• Developed use cases, activity diagrams and sequence diagrams for a clear understanding of the vision document.
• Recommended corrective actions, if necessary, along with the progress against Development/Action Plan routinely to the Project Manager.
• Administered and coordinated User Acceptance Testing and obtain final system acceptance sign-off with the help of Program Manager.
• Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues.
• Wrote SQL Queries in MS Access to sort data and analyze the large set of data during project life cycle.
• Used Test Director to Report Bugs, interacted with the developers for resolving the same and assisted in retesting the resolved bugs.
• Documented and coordinated Change Requests and enhancements of products and services.

Environment: Windows NT, MS Word, MS Visio, SDLC, JAVA, Test Director, UML.