SUMMARY

• Business analyst with 8+ years of experience in telecom, healthcare, financial and Government Projects.
• 8+ years of experience as a Business Analyst / UAT Coordinator working in the Software Development Industry - specializing in Requirement gathering/analysis/negotiation, project coordination, UAT planning/execution, Release Management and Production Support.
• Experienced in all Phases of Software Development Life Cycle - Agile (Scrum), Waterfall.
• Experienced in writing/analyzing/negotiating Business Requirements (BRD), Functional Requirements (FRD), Interface Control Document (ICD), User Stories (US), Test Plans - Test Scripts, Product Backlog, and Help Topics - Quick Steps Guide and User Manuals.
• Experienced in Performing Whiteboard sessions, JAD sessions across Cross Functional / Global - Remote Teams.
• Expert in conducting GAP analysis, Cost Benefit Analysis, Work Flow Analysis, USE Case, UI interface / Usability and User Design Studio.
• Proven ability to work with all levels of management, globally / remote diversified team, Product Managers, Product Owners, Internal / External stakeholders, cross functional departments, SME and various other units.

TECHNICAL SKILLS

Project Management: MS Project, Rally, SharePoint, Mingle.

Tools: /Methodology: UML, Rational, Visio, SDLC, OOAD

Rational Tools: Rational Rose, Rational RequisitePro, Rational ClearCase, Rational ClearQuest

Databases & Tools: Oracle, MS SQL, My SQL, MS-Access, Query Analyzer.

BI & ETL Tools: Business Objects, SSIS, SSRS.

Testing Tools: HP Quality Center, Test Director, WinRunner and LoadRunner.

Operating Systems: Windows95/98/00/XP/NT and Mac OS.

Work Environment: Web Technologies - Java, .Net, C++; Client Server; Data warehousing/ Mining; Legacy, Mainframe.

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential, Thompson, TX

Responsibilities:

• Responsible for gathering requirement for USMC web application, Marketing Analysis Promotion System (MAPS).
• Conducted gap analysis in effort to improve process flow and identify functional enhancement required.
• Conducted JAD sessions with project stakeholders to gain consensus and approval on BRD.
• Responsible for identifying and documenting interface requirements between various participating systems.
• Assisted in gathering and documenting in detail the existing USMC business rules for exporting and importing information from USMC Marketing Database.
• Conducted Gap analysis for Database system and identified improvements for imports and exports rules.
• Responsible for documenting and updating database schema for various USMC Application. (MAPS / Event Manager).
• Created user guide and help files for the system.
• Created use cases for various scenarios to supplement the testing process in future.

Environment: Visio, Agile.

LIS Business Analyst

Confidential, Irving

Responsibilities:

• Acted as a lead in requirement gathering and analyzing process various business teams.
• Conducted AS IS /TO BE analysis of lab process to determine best process to be implemented as SOP and to be incorporated in the new LIS.
• Lead JAD sessions across various teams (Lab operations, Billing, Distribution, Pathologist) to get consensus on best process approach.
• Responsible for writing business requirement document, user requirement document, functional requirement document, use cases, various flowcharts and gain approval from the business.
• Lead design session for business team to analyze business workflow and system workflow of current LIS(WinSurge/Vital Axis) used by Miraca, with the purpose of gaining best system functionality for the new LIS.
• Lead mockup sessions with individuals and groups across organization for UI design with focus on usability and workflow.
• Lead requirement session with various (Miraca) labs located thru out America, to understand individual lab process, conduct gap analysis, workflow reengineering to develop and recommend a standard laboratory process thru out Miraca labs.
• Responsible to represent business in design sessions with IT team to ensure business needs are met and quality is ensured.
• Lead a team of QA testers to develop test plan, test cases, open/track defect.
• Lead a team of business users to conduct UAT.
• Responsible for creating change Request document based on the feedback from business in UAT sessions.
• Responsible for providing executives on a daily status of testing, high level user documentation and training materials.
• Assisted project manager and worked with C level executive with cost benefit analysis for the project.

Environment: Mingle, .NET, SharePoint, iRise, Visio, Agile, Waterfall.

Business Analyst

Confidential, Richardson, TX

Responsibilities:

• Assisted Business Team to develop a new contracting engine for Confidential Enterprise globally.
• Oversaw each phase of the SDLC, including Business Case Planning, Requirements, Analysis and Design, Development, UAT, Release Management and End User Support.
• Lead a Team for Designing, Gathering Requirements, and Analyzing/Negotiating Development with IT, Planning/Executing UAT, Release, and End User Training for various new Tools/Functionality to be used by Confidential General Counsel to Generate and Audit Contracts.
• Responsible for writing Use Cases, Develop Test Plans/Test Scripts with QA Team, Conducting UAT, and Release .
• Responsible for Conducting GAP Analysis (As Is-To Be) for All newly recommended Functionality/ Process and provide Recommendation/Design solutions to the executive level management.
• Acted as SME on Global Contracting Tool Application to provide solution/recommendation to the end user community and cross functional systems (IT/Finance/Product Management/General Counsel).
• Responsible for tracking Issues/ Defects - Working directly with IT Team (Located Globally) to Provide Guidance for timely Fix /Release.
• Responsible for documenting Training Materials, User Guide for End user community, Planned Meetings to demonstrate use of new functionality / system across globally located Team. (Asia / Europe / Latin America)
• Responsible for documenting and Storing; Process Change Request, Design Change Request, Functionality Upgrade Request.
• Worked directly with the executive level management team, to provide status of all phases of the project.

Environment: HP QC, SharePoint, Salesforce, SQL, .NET, MS Visio, Agile, Waterfall.

Product Analyst

Confidential, Plano, TX

Responsibilities:

• Participated for the creation of Business Process Workflow Diagrams with Stakeholders involved throughout the business solution Development Life Cycle (SDLC) - AGILE.
• Conducted meetings with business users and SMEs to identify and gather various functional and non-functional requirements.
• Conducted User Design Studio, for functional requirement gathering purposes, creating Mock Up for the new UI, and translating requirements into User Stories and Epics.
• Conducted PPT, and presented the product owner and executive with outcomes and several options.
• Created other artifacts such as BRD/User Stories, Use Cases, Activity Diagrams, and Sequence Diagrams to supplement the development process and to reduce error and misrepresentation of requirements and User Stories.
• Participated in daily SCRUM stand-ups and assisted Scrum master and development team, in conducting Iteration planning meeting, sizing User stories and managing product Backlogs for the release.
• Process Reengineering by creating Business Process Analysis, Flow Charts, of individual major functionalities, support and work around gathers from users, to conduct GAP analysis.
• Worked closely with QA, to develop test cases, and involve in other testing, before approving it for release.
• Conducted UAT for version release and gathered feedback.
• Explored and analyzed every aspect of data table loading and service type loading for CM to understand the need to support new ICD 10 codes.
• Worked with cross functional department as Government Programs, and Common platform, to discuss and raise any issues that changes in CM suite might cause in other depended products.
• Worked very closely with SCRUM master, and Development team, with ownership mentality and made sure the User Stories were coded, tested, documented and ready for release.

Environment: Rally, Query Analyzer, SQL, .NET, Legacy, MS Visio, Agile.

Business Analyst / Mortgage Mitigation Analyst

Confidential, Miami, FL

Responsibilities:

• Met with the client groups to determine the User Requirements and the goal of the project.
• Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures and create a Business Requirement Document (BRD).
• Analyzed Business Requirements and segregated them into high level and low level Use Cases, Activity and Sequence using Rational Rose according to UML methodology.
• Involved in finding and documenting requirements where the new data capture solution would be compatible with existing Customer Interface Control Systems (CICS).
• Involved in Gap Analysis of existing SDLC process, implementing RUP.
• Worked with the Requirements Management Team (RMT) to elicit the business and system requirements and importing them into Rational Requisite Pro.
• Created a Scope Diagram for the project that would depict the basic system architecture.
• Gathered all the business and technical requirements and created a FRD with critical items verified by the SME’s.
• CreatedDataFlow Diagrams, Use Cases and Business Process Flowcharts on which the actual system architecture would be based.
• Carried out meetings with SME's to create the process requirements, process improvements and to proper explain the development team the flow of futuredatamodules.
• Worked closely with the Business Intelligence (BI) team to define standards for report.
• Facilitated User Acceptance Testing (UAT) with the stakeholders and the business users, and the errors discovered were fixed via regression testing.
• Involved in creating the master Test Plan and the Test Cases as well as coordinated the testing.
• Worked closely with the QA team during the automatedtestingusing the HP Quality Centre.
• Involved in Back-EndTestingusingPL-SQLQueries on MicrosoftSQL.
• Involved in the overall SDLC including inception, elaboration, construction and deployment.
• Provided clear and concise documentation regarding requirements management plans, functional requirements, and supplemental requirements.

Environment: Windows 2000, WinRunner, LoadRunner, Microsoft Project 2000, UNIX, MS Access, IIS, MS SQL server, Crystal Reports, Mercury Quality centre, RUP, UML, power builder.

Business Analyst

Confidential, Palm Beach Gardens, Fl

Responsibilities:

• Analyzed, defined and managed stakeholder needs.
• Conducted individual and group (JAD) sessions with business stakeholders and technical units.
• Established the business analysis methodology using Rational Unified Process technique.
• Helped develop use cases, project plans and to manage project scope.
• Assisted in building the business analysis process model using DFD’s.
• Worked extensively with RUP methodology and Rational Suite Analyst Studio using Rational Rose, and Rational Requisite Pro.
• Performed GAP analysis of business rules, business and system process flows, user administration, and requirements.
• Provided strategic support in development of detailed project plans, work assignments, target dates etc.
• Research operational procedures and methods and recommended procedures for improvement with an emphasis on automation and efficiency.
• Provided key project inputs by working with users in defining the project and system requirements.
• Played a key role in the planning, testing, and implementing system enhancements and conversions.
• Assisted Test Lead, Testers understanding business process and help them successful completion of Unit Testing, Integration Testing and Requirements Testing.
• Played a major role in developing the user manuals.

Environment: Windows, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), RUP, UML, SQL, Oracle, SWOT analysis, GAP Analysis, Requisite Pro

Jr.Business Analyst

Confidential, Ft. Lauderdale, FL

Responsibilities:

• Involved in developing and documenting of Software Requirements Specification (SRS) and using Rational RequisitePro.
• Modeled the detailed design of the system using UML and Rational Rose, Use Case Diagrams, Sequence Diagrams, and State Chart Diagrams.
• Handled requests for proposals, making presentations to customers, and negotiating project timelines and deliverables. Handled the pay rolls of the clients also.
• A major part of the responsibility included interacting with the users and business relationship managers and implementing changes on the database in order to ensure approval.
• Responsibilities include analyzing and Testing the user interface and constantly redesigning the system to increase its user friendliness for the clients.
• Implemented SDLC which included Requirements, Specifications, Design, Analysis and Testing utilizing RUP methodology. Implemented HIPAA compliant security throughout the process.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, and needs and ensured that critical requirements are met.
• Used the Biz talk server for Business Process Automation, Business Process Modeling.
• Mentored the business users of insurance and customer support departments about the new integrated system functionalities.
• Prepared business process models that include modeling of all the activities of business from conceptual to procedural level.

Environment: MS Office, MS Visio, Microsoft Biz Talk Server, UML, Rational Rose, RequisitePro, RUP.

Jr. Business Development Manager

Confidential, Palm Beach County, Fl

Responsibilities:

• Provided Leadership and coached 9 RGM, 18 Managers and 50+ employees to ensure customer satisfaction, operational excellence and profitability, cleanness, and brand image and awareness.
• Proactively communicate and collaborate the corporate guideline with franchises engaging in a multiple sales and marketing initiatives.
• Ensured that all Corporate and Franchise procedure was uncompromisingly implemented to maintain, quality of the products, brand image and a welcoming environment.
• Utilized available reports and Regulated operating, food, and labor cost and adjusting variable expenses in a weekly basic to align with profit and sales projection.
• Conducted Feedback Interviews with Franchise Owners, Managers, Staff regarding ongoing marketing strategies, sales approach and provided feedback to the Manager.
• Developed various modules such as generation of weekly & monthly sales reports, stock availability report, YTD report etc.
• Generate Requirement on the POS system, write functional documents, supplement with Use cases and DFD.
• Involved in UAT for the POS with the franchisee and employees.