SUMMARY

• Certified Scrum Master, Project Manager / Senior Business Analyst with over Nine Plus year of IT experience, along with solid expertise in Agile practices in the field of Finance & Mortgage, Telecom, Investment Banking etc.
• Excellent knowledge of industry standard methodologies like Software Development Life Cycle (SDLC), Waterfall methodology, Agile methodologies, Iterative Software Development Life Cycle Process like Rational Unified Process (RUP), CMM (Capability Maturity Models) and Rational Tools used during various phases of RUP.
• Experience in writing User stories and acceptance criteria under scrum framework following Agile methodology
• Exposure to Master Data Management (MDM) while working on its various processes such as data collection, reference data, data storage, data analysis, data transformation.
• Expertise in performing GAP Analysis of business rules, business and system process flows, user administration, and requirements.
• Knowledge of Rational Unified Process (RUP) as an iterative Software Development Life Cycle (SDLC) with implementation of all four phases: inception, elaboration, construction and transition.
• Proficient in customizing already existing business practices, workflows, activities and deliverables. Preparing graphical depictions of use cases including Sequence diagrams, activity diagrams, use case diagrams including the business workflow.
• Involved in executing test plans, test cases, test results analysis with the testing team and reporting defect management and test status matrices.
• Developed User interfaces and organized requirements sessions. Requirements gathering, data modeling, System Architect. Feasibility studies, Scope Documents, Requests for Proposal.
• Experience in conducting Joint Application Development (JAD) sessions for requirements gathering, analysis, design and Rapid Application Development (RAD) sessions to converge early toward a design acceptable to the customer and feasible for the developers and to limit a project’s exposure to the forces of change
• Creative and Aggressive person capable of forming and maintaining positive and productive team environment with integrative thinking skills.
• Functioned as the primary point of contact and liaison between the client, management, and the software vendor in the installation, configuration and implementation of the software product, and all the communication throughout the project life cycle.
• Excellent Skills in Performance Management to support strategic planning, goal setting, strengthen accountability, enhance decision making, and improve customer service.
• Excellent Analytical skills to understand the business process and Functionality requirements and to translate them to system requirement specifications.
• Comprehensive knowledge of the testing lifecycle within web, client server
• Experience with UAT (user acceptance testing)
• Proficient in creating Pivot table and Vlookups in MS Excel.
• Expertise at using MS Visio, MS Project, MS Excel, PowerPoint, and SharePoint
• Experience on credit card processing including documentation, verifications and validations.
• Project experience with commercial and retail banking, investments banking, indices and data management in brokerage and mortgage industry.
• Have a comprehensive understanding of Derivatives market (Options, Futures, and Forwards), Hedge Funds, Project Cash Flow Estimation, and Sensitivity Analysis.
• Knowledge of Sarbanes - Oxley Act (SOX), BASEL II, MISMO and Tax accounting rules.
• Experience with Foreign Exchange Trading and Treasury Systems, Asset Management, Portfolio management.

TECHNICAL SKILLS

Methodologies: Agile (Scrum, Kanban, SAFe), Waterfall SDLC, RUP, XML, Six Sigma

Agile Tools: JIRA, Confluence, Stash, Rally, Version one

Testing Tools: Rational Enterprise Suite, Test Director, Quality Center

Change Management Tools: Rational Clear Quest, Service Now, DASH

Business Modeling Tools: Rational Rose, Microsoft Visio

Version Control Systems: Rational Clear Case

Project Management: Microsoft Project, Microsoft Office

Programming Language: SQL, PL/SQL, Visual Basic

Databases: MS SQL Server, MS-Access

Operating Systems: Windows 95/98/NT/2000/XP/Vista/8

General: MS-Office (Word, Excel, advanced PowerPoint), MS Project, MS Visio

PROFESSIONAL EXPERIENCE

Scrum Master / Project Manager /Business Analyst

Confidential, Dallas, TX

Responsibilities:

• Acted as Scrum Master. Led effort for the COTS application development, from ideation to sprints to deployment in an Agile-Scrum environment.
• Leveraged diverse experience and provided expertise to implement less complex and easy to follow processes that helped not only scrum team to follow but also increase Velocity of the scrum Team.
• Implemented Kanban framework with in Scaled Agile (or SAFEe) framework to maximize time and improve efficiency. This was to help the Team and Organization needs to visualize work, identify & eliminate bottleneck and achieve Operational Improvement.
• Maintained WIP (Work In Progress) cards on Kanban board to maintain project increments
• Participated in the Change Advisory Board Process to get the approvals on change requests
• Supported the development team to update the sprint backlog and ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.
• Actively participated in the Change Management Process to get the approvals on change requests and implemented changes through defined process on Service Now (DASH)
• Document, maintain and implement 7R’s of the Change Management Team via Service Now (DASH) platform.
• Facilitated User Story grooming session with Development team and documented user stories and acceptance criteria for the team product backlog in JIRA
• Maintained and developed JIRA Confluence page for the Product Owner, Management and Development team to view and review all reporting as well as project related documentations and key information.
• Maintained metrics that provide visibility to stakeholders on program-level plans, progress and quality to ensure commitment to the quality. This information may take the form of various Scrum artifacts, from backlogs to burn-down charts
• Defined business run-book mapping with Incidents/Problem/Tasks and catalog service requests on Service Now and BMC Remedy. This helped Enterprise Production Support (EPS) team to perform and escalate all severity tickets proactively at minimal timeline.
• Investigated, analyzed and make recommendations to management regarding technology improvements, upgrades, and modifications.
• Monitor Unix Server for application suite to
• Assisted in continual improvement of software configuration management process to remove obstacles that were preventing the team from accomplishing its goals.
• Managed vendor and Inline cross-functional resources while working on deploying Infrastructural, Network and Client Requirements.
• Followed and documented 7R’s of the Change Management Process for any changes or defects via Service Now (DASH) platform

Environment: Linux, Unix, PostgreSQL, Service Now, DASH, Remedy, JIRA, Confluence, Stash, PuTTY, WinSCP, MtPutty, WebEx, Jabber, HP ALM, MS Project Central, Veritas, MS Office, MS Word, MS Excel, MS PowerPoint, MS Visio.

Scrum Master / Agile Coach

Confidential, Cleveland, OH

Responsibilities:

• Initiated project through implementation using Agile. Acted as Scrum Master. Conducted initial product visioning workshop to get whole team on the same page.
• Defined scope, and project time line. Controlled the project through risk, issues, project plan and scope.
• Initiating and facilitating all Agile ceremonies and providing Agile coaching to teams on all aspects of the project management framework, with a strong focus on Scrum practices. Facilitating and documenting all scrum events (as needed) including daily stand up meetings, sprint planning, user demos, retrospectives, and backlog grooming for multiple scrum teams.
• Working closely with the Application Development Manager in sprint/release planning, product enhancement coordination and resource planning.
• Working with cross-functional teams including middle tier and DBA’s.
• Updating agile tracking systems to show the status of user stories and to provide transparency on product and sprint backlogs.
• Leading Scrum of Scrum.
• Organizing and facilitating project planning, daily stand-ups, reviews, retrospectives, sprint/release planning, demos and other Scrum-related meetings as needed.
• Tracking and communicating team velocity, establishing and updating Release & Sprint burn-down/burn-up.
• Updating agile tracking systems to show the status of user stories and to provide transparency on product and sprint backlogs.
• Work with the Product owner on backlog tracking/grooming/, and maintain burndown metrics, velocity and task definition
• Partner with the Delivery Manager to understand the technical best practices and be an advocate in achieving those practices.
• Manage project scope by assessing changes, determining and conveying impact on budget, time and risk
• Manage business expectations, anticipates operational and tactical risks and adjusts team velocity and scope to accommodate continuous changes.

Environment: Clarity, JIRA, Informatica, TERADATA, Confluence, Lotus Notes, HP ALM, MS Project Central, MS Office, MS Word, MS Excel, MS PowerPoint, MS Visio.

Business Systems Analyst III

Confidential, Dallas TX

Responsibilities:

• Key role in assessing business operations to understand procedures, communication pathways, recommendations, information flow and handoffs along with major decisions.
• Conduct daily scrum meetings for development team and product owner and facilitate development team to accomplish each sprint with committed sprint backlogs.
• Developed prototype of new information processing application. Facilitated collection of requirements from product owner and preparation of business requirement documents using Rational RequisitePro following AGILE SDLC methodology that provided appropriate scope of work for development team to develop prototype and overall system.
• Provided support to applications in production by entering defects and analyzing deferred tickets from previous releases.
• Gathered Business Requirements, analyze data/workflows, defined the scope, financial projections and Cost/benefit analysis. Progressed from Problem Statement to well-documented designs.
• Used Rational DOORs in creating, maintaining and linking documents like scope documents and requirement matrix.
• Assisted Development Teams in preparing Software Requirement Specifications (SRS), Software Design Documents (SDD), and User Interface Design, designing of Application Architecture & Database Modeling.
• Developed reports using Free-hand SQL feature against databases as well as data from existing sources for business users
• Worked on TRAX, CLM (Credit loss mitigation) Loan acquisition/Origination and selection processes.
• Collaborated with project sponsors, teams and business stakeholders to gather, clarify, and translate business requirements for external business partners and internal development staff
• Followed the UML based methods using Rational Rose to create: Use Cases, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Identified Test Harnesses, which assisted QA effort in reducing the redundancy of Automation Scripts and made them more reusable.
• Creating operational incident tickets and coordinating with Production support for files that are not processed in time.
• Gathering expectations from SME's and end users about 'To Be' servicing process.
• Creating tickets for enhancements that cannot be implemented in the upcoming release due to time and/or budget constraints.
• Coordinated work plan between project manager and client with Microsoft Project; implemented and managed migration process& developer fixes; retested fixes; scheduled and tracked progress for team members of project through completion.
• Facilitate product owner, Development team and designated delegates in sprint review meeting after the end of each sprint and get the feedback from the development team and product owner to get form batter team during sprint retrospective meetings.
• Comprehensive understanding of business processes and practices with strong knowledge of business systems used like equator, DOORS, TRAX etc.
• Effectively carried out Break/fix support by responding efficiently to the most sensitive issues.
• Established Incident Reporting and Change Control procedures using Clear Quest.
• Effectively managed work and priorities for multiple concurrent projects

Environment: Windows XP&8, MS Office, MS Word, MS Excel, MS PowerPoint, MS Visio, MS Access, UML, Rational Rose.

Business System Analyst

Confidential, Los Angeles, CA

Responsibilities:

• Designed the business requirement collection approach based on the project scope and agile software methodology.
• Established a business Analysis methodology around the RUP (Rational Unified Process). Helped develop use cases, project plans and manage scope.
• Developed business process models in RUP to document existing and future business processes.
• Translated the business needs into system requirements, communicating with the business on a broader scale and with an in-depth view too.
• Conduct daily scrum meetings for development team and product owner and facilitate development team to accomplish each sprint with committed sprint backlogs.
• Provided strategic and tactical inputs and coordinated with business functions and technical project teams.
• Facilitated and managed meeting sessions with committee of SMEs from various business areas including Loan Monitoring, Loan Management and Marketing.
• Conducted cost benefit analysis of various ETL tools and technologies.
• Conducted Sprint planning meeting to setup sprint goal and help development team to identify sprint backlog with product owner based on product backlog items.
• Identified internal and external system requirements, design and configuration set-up, also created User Documentation and conducted training classes.
• Conducted user interviews, gathered requirements, and analyzed the requirements using Rational Requisite Pro and communicated the complex process and results to the stakeholders.
• Maintained and kept track of Stakeholders requests for enhancements and changes using Unified Change Management tool (UCM) such as Rational Clear Quest.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD using UML.
• Gatherer requirements and design of data warehouse and data mart entities.
• Designed and implemented basic SQL queries for QA testing and report / data validation.
• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Conducted High (executive) level Presentations in advanced MS Power Point
• Conducted User Acceptance Testing (UAT).
• Functioned as the primary liaison between the Product owner and the development team throughout the 3 week sprint.
• Attended seminars and workshops on Muni-debt and financing

Environment: Microsoft Project, Microsoft Office, Rational Requisite Pro, Windows 95/98/NT/2000/XP/Vista/8, MS SQL Server, MS-Access

Sr. Business Analyst

Confidential, Chicago, IL

Responsibilities:

• Involved in the complete project life cycle of various web based project implementations
• Conducted interviews to gather business user requirements utilizing AGILE methodology at requirement gathering stage of the software development life cycle, and analyzed and translated conceptual requirements, procedures, and issues into functional specifications comprehensible to developers and solution architects.
• Performed GAP analysis to define gaps between AS-IS and TO-BE processes.
• Responsible for creating project plan, estimates, schedules and status reports. Used Microsoft Project to create project plan and establish project milestones.
• Demonstrated excellent technical writing skills by developing Business Requirements Document (BRD) and Functional Specifications Document (FSD which included UI screen Mockups, Process Flows, Business Logic and Traceability Matrix.
• Responsible in Scoping and created the Project Initiation Document (PID).
• Developed use cases models and workflows based on business requirement documentation in Microsoft Visio.
• Acted, as a facilitator in JAD sessions to analyze and prioritize competing business needs.
• Used RUP approach to fabricate UML diagrams and use case storyboards.
• Determined traceability and dependability between the requirements using Rational RequisitePro.
• Developed logical and physical data models to demonstrate data structures.
• Worked on look up tables to locate the particular desirable value stored in them using V Lookup function.
• Acted as a liaison between development team and end-users during various SDLC phases.
• Created the Project Change Request (PCR) process for the program to in corporate any new additions in the program after the scope is locked.
• Documented best practice implementation plans and continuously measured project outcomes for desired results.
• Creating different types of diagrams using MS-Visio& charts for E-commerce.
• Developed Release Notes, User Manual and Training Manual for the project.
• Analyzed business processes and recommended enhancements from operational and technical perspectives.
• Gained proficiency in project management skills on MS project while working with PM
• Provided value added suggestions for process improvement to business partners and end users.
• Developed marketing plan to expand brand awareness and market penetration of fixed income products with the help of SWOT Analysis.
• Developed a detailed test plan in Microsoft Excel. Wrote test cases for regression, end-to-end, positive, negative, functional and performance testing.
• Perform data analysis (Data warehousing that includes data cleansing, data volume assessment, data transformation etc and data mining) with Business Intelligence (BI) and various ETL tools and technologies.
• Prepared test scripts for functional, system and User Acceptance Testing (UAT).
• Responsible in Creation Implementation Plan and involved in Production Validation.

Environment: Rational Rose, Microsoft Visio, RUP, XML, Six Sigma, CMM, MS SQL Server, MS-Access, MS-Office (Word, Excel, PowerPoint), MS Project

Business Analyst /Process system Analyst

Confidential, Cleveland, OH

Responsibilities:

• Conducted JAD sessions with multiple IT blocks (responsible for upstream and downstream applications) and designed End-to-End Business Process Models.
• Gathered requirements from Finance’s Central Pricing group and converted them into functional specifications and business processes.
• Conducted functional and technical specifications walkthroughs with Development and Testing teams and make sure they understand the requirements at technical level.
• Designed and developed Use Cases, Activity Diagrams, using UML and Business Process Modeling.
• Defined many actions and action sequences that can be executed on customer’s account once predefined criteria defined by Finance are met on the account.
• Assisted with user testing of systems (UAT), with developing and maintaining quality procedures, and with ensuring that appropriate documentation was in place.
• Managed implementation requirements and tasks, according to project plan and scope definition.
• Performed Current Sate Analysis, Desired State Analysis and Gap Analysis.
• Provided application functionality and consulting expertise to the team, including suggestions for business process improvements
• Identified issues as they emerge throughout implementation projects, recommend course(s) of action for issue resolution, and keep management informed of potential project impacts
• Communicated project status and feedback regularly with JPMorgan and the client’s manager
• Stayed updated on SEC changes and adjusting financials and/ or reporting procedures accordingly to stay in compliance with GAAP and SEC requirements
• Provided feedback (e.g., software issues or enhancement ideas) to product managers
• Developed Rule flow diagrams using MS visio.
• Build Business rules, Business Decision Tables and Decision Trees, Business functions in ILOG’s Rule Team Server (RTS) and in ILOG’s Rule Studio.
• Worked with IBM consultants and attended their training workshops on Webex.
• Created Business rules queries using BQL (Business Query Language)

Environment: Windows/Unix, Requisite Pro, Rational Rose, MS Project, MS Office.

Business Analyst

Confidential, Stamford CT

Responsibilities:

• Conducted user interviews at both in-house and client locations, gathered and analyzed requirements using RequisitePro - RUP.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
• Identified, researched, investigated, and documented business processes and Use Case Scenarios.
• Involved in generation of test data inputs for both positive and negative data to enhance Recovery/ Failover testing.
• Created and maintained project schedules by developing project plans and specifications, estimated time requirements, established deadlines, monitored milestone completion, tracked all phases of the project product/service lifecycle, provided timely reporting of issues that impact project progress, coordinated actions, and resolved conflicts using MS Project.
• Performed Gap analysis by identifying existing technologies and subsequently documented the enhancements to meet the end state requirements.
• Conducted workflow, process diagram and gap analysis to derive requirements for existing systems enhancements
• Assisted with user testing of systems (UAT), with developing and maintaining quality procedures, and with ensuring that appropriate documentation was in place.
• Undertook responsibilities for identifying and documenting business rules and creating detailed Use Case and Conducted User Acceptance Testing.
• Worked with development and testing teams to accomplish timely release objectives.
• Acted as an intermediary in understanding how IS carried out business functions and assisted in ensuring the timely and effective implementation
• Developed timelines for project delivery, and managed projects and resources to successful completion
• Acted as a liaison officer for projects with other corporate departments, including Executive, Legal and Information Services as well as vendor relationships.
• Extensively worked on Access, Excel, Word and PowerPoint.

Environment: MS Word, MS Excel, MS Access, MS Project, MS Visio, Test Director, Rational Rose, SQLs.