SUMMARY

• Almost 8+ yrs. plus of experience in information technology as a Business System Analyst with experience in the business analysis, design and development of applications, testing and implementation.
• Worked with all facets of the software development life cycle including design, analysis, and development and testing of web - based and n-tier client/server applications.
• Comfortable with internet technologies such as HTML, DHTML, CSS, XML, XSL, XSLT and JavaScript and Tibco
• Extract, Transform and Load(ETL) and Business Intelligence tools have been used in the projects on loading the data and maintain the data for reporting with Cognos and Star Schema for maintain data
• Familiar with relational database design and other database management oriented concepts such as writing stored procedures, PL/SQL, database triggers and views.
• Proficient in translating requirements to detailed user stories, writing acceptance criteria, story management and defect tracking using Jira
• Used case tools such as rational rose and ITIL to maintain process.
• Translated business requirements into UML diagrams and detailed designs.
• Highly self-motivated quick learner with excellent analytical and problem solving skills.
• Extensive knowledge on workflow analysis with the help of UML, and Use Case diagrams, Data Flow Diagrams, Component Diagrams, Sequence Diagrams and Activity Diagrams and ability to translate them to System Requirement Specifications, Technical Specification.
• Thorough knowledge of industry standard SDLC practices such as Agile, SCRUM, Rational Unified Process (RUP), Rapid Application Development (RAD), Joint Application Development (JAD), and Waterfall; and various SDLC phases including Requirements, Analysis, Design, Development, Testing and Implementation of software applications

TECHNICAL SKILLS

Operating Systems: Windows (all), HP-UNIX, Linux, MVS/ESA, OS/390

Programming Languages: Java, COBOL, C, C++, VB. TIBCO, ASP.NET

Mainframes: CICS, Clear Quest, NASCO, NPS

RDBMS: SQL Server 2000 & 2005, ORACLE 11i, My SQL, DB2

Healthcare Tools: Facets 4.51 & 4.41, EDIFECS

Automation testing tools: Mercury QTP Rational Robot,HP Test director, Quality Center, Clear Quest

Business Analysis Tools: Relativity Application Analyzer, Profiler, Clarity, NAEGS Business Rule Manager, Req Pro/Web

Special Software: MS Visio, MS Excel, MS Word, MS PowerPoint, ETL, CognosMS Access, MS Share point, Lotus Notes - Citrix client, MS Outlook

Methodologies: Agile, Scrum, V-Model and Waterfall Model, ITIL

PROFESSIONAL EXPERIENCE

Confidential, Bedminster NJ

Senior Business System Analyst

Responsibilities:

• Worked in Business Process and System Analysis for existing and new projects
• Met the client groups to define user requirements and goals by conducting highly interactive JAD sessions
• Responsible for conducting weekly team meetings. Follow-up on issues/Action items & Evaluate requirements against quality measures
• Responsible for driving the Integration to the Sales force Platform and work with internal sales team to design the UI for community portal implementation and single-sign on implementation
• Collaborate with CRM Architect to provide solution definition and system configuration alternatives to meet requirements
• Improving the project development cycle time by applying Agile development methodology
• Extensively participated JAR, JAD session to review/verify business & system Requirements
• Used ReqPro to trace requirements and responsible for using iRise to verify business requirements with visualization to improve the quality of software deliverables
• Responsible for driving the activities to redesign the content and deploy on SharePoint platform, with design and validation teams. Supervised development of internal SharePoint website to track the progress of Inbound and Outbound departments
• Using ReqPro to edit the Business and System Requirement documents and create the requirement traceability from Project Scope using RUP
• Responsible for using iRise Studio whiteboard to create high level conceptual business scenarios flows and iRise Studio Page layout to create the business requirements
• Overseeing the integration and reuse of interim work products & results through the programs.
• Extensively used MS Visio and IBM Web sphere modeler to model the business & system processes of the software applications3
• Enhanced CTI (Cycle time improvement Initiative) program by initiating the usage of Business Requirements, Process Management Tools and Tracking tools
• Involved in projects, using MS Project, to build their plans to comply with Confidential &T strategy & timeline

Environment: Unified Modelling Language, Quality Assurance, and Core metrics, RUP, MS office Suite, MS Project, MS Visio,Mozilla, SQL Server, and IBM Lotus Notes.

Confidential, Union, NJ

Business System Analyst

Responsibilities:

• Performed Gap Analysis with the clients from both business and technical perspective.
• Worked on Master Data Management (MDM) for maintaining the customer information.
• Conducted daily/weekly and monthly project team meetings as required.
• Worked with cross-functional teams involved in the application development during the entire SDLC.
• Facilitated JAD Sessions and one on one meetings with IT and business team members for the project requirements and design
• Maintained an understanding of price points,pricingelasticity, and service quality management to secure early customers
• Worked closely with Finance team members to design and develop a price change exception module that interfaced with sales order entry to provide and track specialpricingand promotions
• Followed the UML based methods using MS Visio for artifacts like Use Cases, Activity Diagrams, Sequence Diagrams and Collaboration Diagrams
• Facilitated project topic meetings to resolve risks, issues, or requests for scope change.
• Created personalized reports for upper management within the business and technology teams with window into up to date project status. Created weekly e-mail reports for upcoming milestones and inflexion points.
• Created extensive presentations to be presented to the business users in addition to the prioritization of all daily work projects, coordination with Business Sponsors when conflicts arose to ensure all deadlines were met
• Educate employees aboutsafetypolicies and procedures, and to minimize work-related incidents resulting fromsafetyviolations
• Conducted meetings and gave presentations to stakeholders and users to review/manage expectations and identify opportunities to improve the efficiency and productivity of the project.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, and information needs, and insures that critical requirements are not missed
• Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level.

Environment: MS SQL Server, Waterfall, MS Project, EDI, MS Visio, MS Word, MS Excel, Snag IT, Mockingbird, Share Point, Tableau.

Confidential, Los Angeles, CA

Business System Analyst

Responsibilities:

• Gathered business, system, and functional requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts (SME's). Defined the scope of the project, financial projections and Cost/benefit analysis.
• Worked with SMEs to ensure that the extracts are properly mapped. Used SQL for data mapping and querying.
• Conducted GAP Analysis to identify key areas of concern and addressed them with the Business team. Documented the As-Is and To-Be processes.
• Created new wikis/information portals for various groups for the purpose of wireframe analysis, functional prototype etc.
• Elicited and gathered user and business requirements and managed user stories using JIRA.
• Contributed ideas towards building the company's core business and marketing plan; incorporated them into the business and functional requirements (BRD & FSD) of the platform.
• Created wireframes and page mockups for visualization of GUI design and business processes.
• Prepared a monthly project status report to be submitted to the Project Manager.
• Communicated effectively with various project teams like UI, Development, Testing, and Architect. Performed internal cross-trainings to establish and document a shared knowledge base among the team members.
• Managed cookies that were used to store information about the user such as the state of the shopping cart.
• Identified and developed Use Cases from the business and systems requirements. Documented high level and detailed Use Cases to include all the functionalities of the new system.
• Creation of client notification letters, emails, web updates, statement inserts, etc.
• Facilitated meetings with developers, system analyst and testers to collaborate resource allocation and project completion using MS Project.
• Trained Customer Support staff (User Training) and updated them on the latest features.
• Devised extensive E-mail marketing campaigns regularly & kept a track of positive as well as negative feedback for improvisation.

Environment: Java 1.6, CICS, SQL Server, Web Services, XML, HTML, Quality Center, JAD.

Confidential

Business System Analyst

Responsibilities:

• Water Fall Method was used for this project.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Accumulated system requirements from various departments through surveys and interviews.
• Developed extensive Test Plans, Test Cases based on Business Requirements/User Stories/Functional Specification using QC and JIRA.
• Involved in prioritizing the defects and writing business requirements to resolve them.
• Conducted JAD sessions with management, users and other stakeholders for open and pending issues.
• Involved in Testing by using SQL and work with QA together to develop test Scenarios and test cases.
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario.
• Exposure to Client/Server,Web Application developmentaltools and Software development and design.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Project.
• Designed and customized data models for Data warehouse supporting data from multiple sources.
• Assisted in the development, design and implementation of new relational or multi-dimensional databases, including the analysis of user needs.
• Created and managed project templates, Use Case project templates, requirement types and traceability relationships in Requisite Pro.
• Developed Systems Specifications document to define the impact of the new requirements on the existing system.
• Worked extensively with MS Excel and MS access.
• Involved in Performance Measurement to develop measurable indicators that can be systematically tracked to assess progress made in achieving predetermined goals.
• Developed and managed creation of product documentation to communicate features, benefits, positioning and impacts to different audiences and ensured that documentation deliverables from various groups are produced as needed.

Environment: Java 1.6, COBOL, CICS, SQL Server, Web Services, XML, HTML, QTP, Quality Center, GEMS, Agile, JAD, Facets 4.51, ITIL, ETL, Cognos, BI, JIRA, NASCO, NPS, Tibco

Confidential

Business Analyst

Responsibilities:

• Experience working in agile method for this project
• Business, functional, NFR, data, reporting and other system and integrations requirements.
• Experience in detail use case elaboration along with activity diagrams, use cases.
• Conducted Gap analysis to compare As-Is with To-Be business processes.
• Developed timelines for project delivery, and managed projects and resources to successful completion.
• Worked with the product owner to define business requirements and analyze the possible technical solutions.
• Worked extensively with SMEs in understanding and documenting their requirements pertaining to the existing systems.
• Experience working in content management.
• Experience working in Search Engine optimization within the life cycle of the project.
• Analyzed the business needs for the processes and modules that needed migration.
• Documented the user requirements and delivered Business Requirement Document and (BRD).
• Participated in the logical and physical design sessions, developed design documents with the application development team.
• Organized daily sprint review meetings.

Environment: Java 1.6, SQL Server, Web Services, XML, HTML, Quality Center, Agile, JAD, ITIL, JIRA, Share point, NASCO-NPS, Tibco

Confidential, Fall River, MA

Business Analyst

Responsibilities:

• Interacted with clients to gather all requirements to formulate business specifications and translate those into application functionality, decide when to advocate and when to compromise to arrive Confidential a mutually acceptable solution.
• Served as the SME for supporting EDI transaction for Enrollment and Billing area.
• Evaluates business impact for any EDI integration with Trading Partners and Public Health Benefit Exchanges.
• Used Tibco application to manages Billing information, decisions, processes and applications in real-time with south coast.
• Conducted controlled brainstorming sessions with project focus groups for collecting business requirements through used stories based on the project scope on Agile Methodology.
• Worked Confidential different stages of the Software Development Life Cycle (SDLC) with business users, developers, and stakeholders.
• Assisted the technical team in translating application functionality into application architecture and the production of a System Functionality document.
• Performed GAP analysis by understanding the AS-IS system and the TO-BE system by having discussions with the SMEs.
• Communicated the business directives, goals and needs to the technical team, and serve as client interface from managing user expectations and client satisfaction.
• Corrected and Updated the Requirements Traceability Matrix after completion of the UAT testing.
• Conducted training sessions of doctors and nurses on Electronic Data like Electronic Medical Record
• Involved in the full HIPAA compliance requirements and HL7 Standards.
• Worked with Member systems on the Enrollment and benefits validations and audits
• Worked as “Tech Support” for end users to assist them with Remedy and Test Director during UAT testing phase.
• Verified the functionalities of the application manually and analyzed Test Scripts to check if it has covered the functionalities, which need to be in compliance with rules set by FDA.
• Documented Test Plans that contains test scripts, test cases, test data and expected results for the User Acceptance testing

Environment: SQL Server, Web Services, HTML, Quality Center, Agile, JAD, Share point, Tibco