SUMMARY

• Business Analyst with 6 years of experience in various projects across different industry domains such as Pharmacy Services, Healthcare and Financial Services.
• Strong communication / interpersonal skills, problem solving skills with “a commit - to-success” attitude and capable of delivering solutions under high-pressure environment.
• Detail oriented, focused, able to capture a process and break it down into individual components and its subsequent steps. Effectively capture business needs and communicate them to the Technical team.
• Experience in projects that involved Software Requirement Analysis, Data Modeling, Use Case Modeling, end-to-end Business Process Re-Engineering, Data Analysis and Process Improvement initiatives.
• Possess Knowledge and Understanding of Siebel CRM - Siebel Service & Order management, Siebel Call Center, Siebel Marketing.
• Experience in conducting Joint Application Development (JAD) sessions, Joint Requirement Planning (JRP) sessions, Rapid Application Development (RAD) sessions and user interviews and GAP Analysis.
• Proven ability to lead or facilitate meetings to ensure completeness and correctness of requirements.
• Well versed in Project Management Tool (MS Project) for status reporting, planning and resource allocation.
• Experience in analysing Business Requirement Documents (BRD), designing and reviewing of Software Requirement specifications (SRS), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents.
• Proficient in preparing Business and System Use Cases, User Stories and supporting all the documents with UML Diagrams such as Use Case Diagrams, Class Diagrams, Activity Diagrams, Data Flow Diagrams, Sequence Diagrams, Process Flows (Business and System) using UML modeling tools such as MS Visio and Rational Rose and GUI Diagrams.
• Strong business analysis skills and an understanding of the System life cycle SLC; Worked with different SLDC methodologies including Waterfall, Agile, Scrum, RUP.
• Proficient in preparing Test Cases; Worked in various phases of Application Testing Cycles such as Unit Testing, Integration Testing, Regression Testing, User Acceptance Testing (UAT) and Load Testing.

TECHNICAL SKILLS

Operating Systems: Windows NT/98, XP, 2000,Vista, Windows 7

Application Software: MS Office suite, Rational Suite, MS Project, Microsoft SharePoint, Oracle/ Siebel CRM

Databases: SQL Server, Oracle, MS Access

Web Technologies: HTML, XML

Requirements Management Tools: Requisite Pro, MS Visio

Testing Tools: Test Director, Quality Center, Load Runner, AdminiTrack

Process Modeling: MS Visio, Rational Rose, Rational Suite, Clear Quest

PROFESSIONAL EXPERIENCE

Confidential, NJ

Business/Product Analyst

Responsibilities:

• Interfaced with business users and to prepare and update Business Requirements Document (BRD) and Functional Specifications.
• Project implemented using Agile Methodology.
• Conducted Joint Application Development (JAD) / Joint Requirements Planning (JRP) sessions with stakeholders throughout SDLC to resolve open issues.
• Interviewed stakeholders for enhancements of 3 potential web applications that manage speaker events, payments and customer service.
• Responsible for performing gap analysis, developing business use cases, workflows and screen mock-ups.
• Responsible for RTM development to ensure project requirements are being met and management of functional specs, BRD and test cases.
• Led a small team of 3-4 people during analysis and design phase of a web-based project. Responsible for building a plan, leading analysis and design efforts through completion.
• Coordinated the efforts of the team to design a private website for KP360 combining the features of three pre-existing intranet sites. The new site incorporated a unique entitlements system and utilized an XML data exchange methodology for data sourcing and integration.
• Coordinated and assisted Project Management Activities such as creating and updating project charter, work breakdown structure, End User training and Resource Planning (Technical Writing).
• Participated with research team in drug discovery by conducting data research and analysis for the launch of new drug.
• Validated technical designs created by IT developers against functional specifications.
• Walkthrough of Business Requirements, Functional Requirements with the off shore team.
• Gathered requirements for ad hoc report requests and created templates through Report Builder.
• Helped develop and document UAT test scripts and worked with QA team in creating test cases and executing test cases.

Environment: MS Visio, MS Project, SQL querying, Reporting Services, SharePoint Server, SQL Server 2005, .NET, Java, MS Word, AdminiTrack, OnTime, Report Builder

Confidential, Cincinnati, OH

Business Systems Analyst / UAT Coordinator

Responsibilities:

• Involved in part of the Business team that owned and managed the website and Ecommerce team which provided Confidential ts with lower cost alternatives to medications that were taken on an ongoing basis.
• Participated in system enhancement projects from beginning to the end through all phases of SDLC (Agile).
• Worked with various Healthcare data such as plan setup, Confidential t medical information (IHI), Drug information etc.
• Analysed, gathered and documented requirements to enhance pharmacy operations and manage prescriptions efficiently so as to deliver profits for the company.
• Assisted Project Manager with providing weekly status updates on individual program areas and helped update project plan reflecting any changes to scope or deadlines.
• Managed any changes to the requirements via change control procedures and documented the changes to align with CMMI process.
• Worked with the development team - both off shore and on shore, to monitor progress of the project.
• Conducted testing in Development, Integration and QA environments and provided sign off for the results of test cases and the final release to Production.
• Worked with external vendor (DestinationRx) to obtain correct Drug information such as NDC, GCN, dosage etc.
• Provided support to Business for Mail order pharmacy system enhancements.
• Worked on various project involving adding new functionality the web based pharmacy system, providing e-Prescribing and Mainframe systems the requirements to enhance existing systems to align with new HIPAA D.0 rules.
• Followed up on resolution of any open items or issues, especially related to reliability items.

Environment: Windows XP/2000, IBM Websphere, Adobe Professional, XML, Microsoft Office, Microsoft Visio, HTML, Netmeetings, SDLC Methodology

Confidential, New York NY

Business Analyst

Responsibilities:

• Project implemented using the Waterfall Methodology.
• Worked on putting together Detailed Project Plan and helped scope out the project to multiple phases.
• Worked as a part of a Functional team that was an interface between the stakeholders of the “to-be” application and the technical team executing the project.
• Gathered business requirements by being part of Application walkthroughs of existing applications and design sessions of individual entities of the application such as Members, Providers, Brokers and Claims to finalize the common CRM Platform that was being built.
• Worked with Business users on designing Siebel screens, Siebel views and applets, applet layout, navigational features and usability features.
• Helped re-engineer and unify some of the key business processes to simplify some of the known Pain points / Bottlenecks in the older CRM systems used by the two companies.
• Authored / Developed Functional Design Documents, Use Cases, Activity Diagrams Sequence Diagrams, to be used by technical teams to develop the application.
• Worked on putting together Training Documents / End User Manual that were to be used in training end-users on some of the key operations in resolving customer issues.
• Responsible for developing High Level Test Case Scenarios to ensure Siebel functionality is properly tested.
• Worked with QA teams to develop test strategies and test cases; managed the testing process, bug reporting; Executed SQL queries in the preparation of data requirements documents.

Environment: .NET, Windows NT/XP/2000, MS-Project, MS-Office Suite, MS Visio, UML WinRunner, Siebel CRM, Quality Center

Confidential, Parsippany, NJ

Business Systems Analyst / UAT Coordinator

Responsibilities:

• Synthesized initial requirement data to produce User Interface and Business Process Requirements, documented the same in Business Requirement Document (BRD) by assisting in GAP Analysis.
• Ensure the solution meets the objectives and is aligned with business and IT strategic direction.
• Involved in Functional Design and Functional mapping required to implement real-time integration between Siebel CRM and the LOS system.
• Created requirements specifically for web sites (Online Banking) and understand web site terminology as well as navigation of websites.
• Rational Unified Process Model (RUP) used for implementing.
• Developed RUP artifacts at the inception and elaboration phases such as Use Case diagram, Class diagram, Sequence diagrams, Collaboration diagrams and Data models.
• Maintained a dashboard on the Project website to keep track of the change request submitted and to categorize them as active, approved, deferred or rejected. Determined the Release, Stage and Future Book of Work (Scope Control) for deferred Change Requests.
• Developed Activity Diagrams to capture the workflow of existing system and to identify the integration point for FICO Scores (for credit history and report) and Appraisal Valuation Model (AVM).
• Conducted daily checkpoint meetings with QA teams and Technical Teams to help prioritize and fix issues reported in conjunction with agreed upon QA cycles.
• Interacted with the Helpdesk teams to investigate and resolve production issues provided Level 2 support for Business users and helped resolve issues reported that were primarily due to User Training.

Environment: Rational Suite (Rose, Requisite Pro), Windows XP/NT, ASP.Net, Oracle. MS SQL Server, Siebel CRM, JSP, XML, MS Office Suite, MS Visio, WinRunner, TestDirector, LoadRunner

Confidential, Charlotte,NC

Business Analyst

Responsibilities:

• Conducted Surveys and Brainstorming sessions with SMEs for requirement gathering and prepared User Requirement Specifications document.
• Authored clear, concise detailed system requirements specification (SRS) documents and user documentation in accordance to guidelines and standards of a level where developers can interpret, design and develop the application with minimum guidance.
• Verified the functional aspect as per the Business Process and validated the interfaces with the other systems and data conversion from the legacy system.
• Documented the Use Cases and Activity diagrams using MS Visio to understand the requirements and communicate them to the development team.
• Implemented an integrated RUP solution with complete line of traceability for all the artefacts of web development projects.
• Assisted in preparing Business Process Models that includes modelling of all the activities of the business from the conceptual to procedural level.

Environment: Rational Suite (Rose, Requisite Pro), ASP.Net, MS SQL Server, XML, MS Office Suite, MS Visio, Win Runner, Test Director, Load Runner.