SUMMARY

• Having 5 years of IT experience with 2 years of experience on Salesforce.com CRM.
• Possess comprehensive understanding on SFDC full life cycle and Waterfall model.
• Administration, Configuration, Implementation and support experience on Salesforce.com CRM.
• Experience working with Force.com IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Extensive knowledge of Salesforce.com implementation cycle in Sales, Marketing, Service and support modules.
• Skilled in customizing standard objects and develop Custom objects, Page - Layouts, and Record-types to distinguish between various requirements.
• Knowledge in Salesforce.com SFA, Force.com Apex Classes, and Apex triggers, Designing Visual force Pages, Components and Controllers considering the Governor Limits.
• Good Understanding and Knowledge in designing Report, Dashboards, and Analytic Snapshots.
• Experience in implementing the Master-Detail, Look-up, Many-to-many and Hierarchical relationships and Automate the business Process using Workflow rules, Approval Process, Auto-Response Rules and Escalation Rules.
• Expertise in controlling the data access across the Application using Field-level security and Organization-wide Defaults, creating Profiles, Queues, Setting up Role Hierarchy, Company profile and writing the Sharing Rules as per the Requirements.
• Experience in validating the data using Validation Rules, and Creating Debug logs for users.
• Hands-on experience in using Apex Explorer and other Third party application in App exchange such as Data Loader, Outlook Connect, Informatica Data loader.
• Having good Knowledge on Knowledge Management, Translation workbench, and Content Management.
• A very good team player with the ability to work independently, a competent, co-operative and result oriented IT consultant possessing excellent interpersonal, written and oral communicational skills.

TECHNICAL SKILLS

Salesforce Technologies: Apex Triggers, Apex Classes, SOQL, SOSL, Visual Force Pages, Apex Web Services, Force.com Eclipse IDE lug-in, Workflow & Approvals, DashboardsReports, Analytic Snapshots, Custom Objects.

Languages: JAVA, Apex.

Web Technologies: HTML, CSS, JavaScript.

Operating Systems: Windows XP/Vista/7.

PROFESSIONAL EXPERIENCE

Confidential - Norwalk, CT

Salesforce.com Consultant

Responsibilities:

• Working closely with SalesforceProgramme team to drive successful implementations of new projects, adoption data quality and best practices of use.
• Assist in the configuration and maintenance of "Sandbox" environments to facilitate success development and QA testing of new on-demand features and functionality.
• Created separate views for different users for the tabs like accounts, opportunities etc.
• Created different folders to store the reports of different groups and categories.
• Designed, and deployed Custom tabs, Entity-Relationship data model, Auto-Response Rules, Components, VisualForce Pages to suit to the needs of the application.
• Used Apex Explorer and Apex Data Loader to Manage and Query the data.
• Created customized page layouts and record-types for Opportunity, Contacts, and Accounts to distinguish between different Processes.
• Involved in Design and development of Workflow rules, triggers, and validation rules, Profiles, Custom Buttons, Custom links, Custom Pages, Extended controllers, and Apex classes to drive the functionality.
• Created Email templates, approval processes, Auto response Rules and Multi-Step Approval Processes as per the requirements and defined approval actions on them to automate the processes.
• Deployed the code from Sandbox to Production and was part of release activities and UAT.

Confidential - Houston, TX

Salesforce Developer

Responsibilities:

• Interacted with various team members to analyze the gathered requirements, planned and prioritized the design and implementation of Functionality requested by the Stakeholders.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application and built
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on edit pages, Visual Force Pages and Controllers.
• Created and used Email templates in HTML and Visualforce.
• Implemented field level security along with page layouts to manage access to certain fields.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Involved in pre-deployment activities and was part of regressing and UAT.

Confidential - WI

Java Developer

Responsibilities:

• Serve as consultant in small development department.
• Responsible for enhancements and general support requests on a custom built Executive Information System.
• Review use case and design documents.
• Create test case documents.
• Develop test and debug Java code and JSP pages.
• Developing dynamic web pages using HTML, CSS and JavaScript and testing them.

Confidential - Milwaukee, WI

Java Developer

Responsibilities:

• Serve as a consultant on a development team for a major department store chain.
• Responsible for making enhancements to a software tool that allows merchants to create strategic pricing plans for seasonal and year-round merchandise.
• Review use case and design documents.
• Create test case documents.
• Perform technical analysis/design.
• Create detailed technical specifications from functional specifications.
• Developing dynamic web pages using HTML, CSS and JavaScript and testing them.

Confidential

Java Trainee

Responsibilities:

• Perform technical analysis/design.
• Review use case and design documents.
• Create test case documents.
• Used Rational Rose and Microsoft Visio, UML tools for creating sequence class and class diagrams.