SUMMARY

• Certified Salesforce Administrator with 5 plus years of professional experience working on Force.com platform and SAS.
• Hands on experience related to Salesforce.com CRM Application Software Designing, Development, Testing and Implementation. This involved design and development using Force.com Platform.
• Accomplished Force.com end - to-end implementations and possess in-depth knowledge on Salesforce CRM.
• Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.
• Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.
• Build complex Validation rules, Formula fields, Workflow Rules, Emails Templates, Reports, Custom Report Types and Dashboards based on the organization needs.
• Automation of Cases and Leads by creating Web-to-Lead, Lead/Case Assignment rules, Email-to-Case, and Case Milestones.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Data Migration from traditional applications to Sales Force using Data Loader and Workbench.
• Design, setup and maintain Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.
• Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com.
• Installed Sales Force AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs.
• Knowledge on new release ofLightningcomponents.
• Designed various Web pages in Visual Force for functional needs withinSalesforcealong with Process Builder andLightningComponents.
• Administration, Configuration, Implementation and support experience on Salesforce.com platform.
• Extensive experience in SFDC development using Apex Language, Visualforce pages, Classes, Controllers, Triggers, Web services API, Components, Tabs, Custom Objects and S-Controls.
• Experiencein using Force.com Web services API for implementing web services in the application for access to data from different users using REST and SOAP.
• Working with different aspects of Web Services (XML, WSDL, SOAP, REST, SSI) & web integration with SDFC.
• Good experience in Web service - synchronous and asynchronous, Web service factory.
• Experience in data migration from Excel, MS outlook and Legacy Systems using various data migration tools like Data loader, Import/Export wizard.
• Strong work ethic with desire to succeed and make significant contributions to the organization.

TECHNICAL SKILLS

Salesforce: APEX Language, SOQL, SOSL, APEX Trigger, APEX Classes, APEX Web Services, Visual Force (Pages, Components &Controllers), APEX data loader, dataloader.io, S-Controls, Force.com APEX Explorer, Workflow & Approvals, Lightning Experience, Dashboards, Reports, Analytic Snapshots, Custom Apps, Custom Objects, Validation Rules,Users, Roles and Profiles Deployments (Change sets),Sharing Settings, Force.com Eclipse IDE Plug-in.

Custom Integration: Outbound Messages, Custom Settings, Custom Labels and Tabs, Account Management, Contact Management, Email Services, Security Controls, App Exchange Package & Custom Application and Sandbox Data Loading.

Web Technologies: JavaScript, HTML, CSS, jQuery, XML, XHTML.

Database and Tools: Oracle, MYSQL, SQL Server, Force.com Workbench

Languages: C, C++, Java, SQL.

PROFESSIONAL EXPERIENCE

Confidential, Chicago

SFDC Administrator/Developer

Responsibilities:

• Gathered user and functional system requirements via workshop, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Analyzed change requests for existing applications and projects implementing new applications and creating process models, specifications, diagrams and charts to provide direction to the project teams.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Cases, Reports and Dashboards.
• Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Data migration from external systems to sales force using Data Loader.
• Developed various Report types as per business requirements.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Developed various Visual Force Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Performed detailed analysis of business and technical requirements and developed Apex Classes using other Platform based technologies like Visualforce, Force.com IDE.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Used Data Loader for insert, update, bulk import or export of data from Salesforce.com S objects to read, extract and load data from comma separated values (CSV) files.
• Developed reports as requested by user groups and performed analysis on data as required.
• Customized Salesforce.com Applications to in corporate business requirements which involved creating Web forms and processing data in SFDC with usage of SOAP API.
• Integrated the Web Services for extracting the data from external systems and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Customized Chatter for different user profiles.
• Created many Workflow rules and Approval process in different stages of the application.
• Developed custom SOAP and REST Web services in salesforce and published for External applications.
• Implemented case management i.e. automation on case object to track and solve customer’s issue and implemented Email-to-Case entry for entering customers cases in case tab.
• Used Force.com Platform for developing feature rich and user-friendly Visual Force pages for enhancing Sales force UI.

Environment: Salesforce.com platform, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Workflows, Approval Process, Email Services, Security Controls.

Confidential, Nashville, TN

SFDC Administrator/Developer

Responsibilities:

• Worked closely with sales team and business analysts, performed detailed analysis of business and technical requirements, and designed the solution by customizing different standard objects of SalesForce.com (SFDC).
• Worked with Salesforce system administrators and support teams for application production issues troubleshooting.
• Customized the standard objects like Lead, Account, Contact and Opportunity.
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.
• Designed and implemented a customized user interfaces using apex, visual force, force IDE.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Perform everyday User Management on SFDC Org by maintaining Sharing Rules, Permission Sets, Roles and Profiles.
• Created profiles and implemented Object level, field-level and record-level security.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implemented advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes.
• Performed SOQL and SOSL queries on data sets to accumulate critical data for Apex.
• Created custom reports and dashboards to meet the reporting requirements of the decision makers in the organization.
• Created custom reports for sales managers to visualize the Sales Process and effectively manage opportunities and sales representatives.
• Created and maintained the email templates to be utilized as a part of the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Integrated Apex with External services by making callouts that utilized SOAP and WSDL.
• Integration of Sales cloud with external information systems using SOAP API web services.
• Involved in data migration from legacy systems using Data Loader tool.
• Develop Visualforce pages, Visualforce custom components, portal pages with JavaScript for validation.
• Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.
• Deploy changes from SFDC sandbox environment to Production environment using change sets.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals Process, Dashboards, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, SOQL, SOSL, Sandbox, Eclipse IDE Plug-in.

Confidential, St. Louis, Missouri

SFDC Administrator/Developer

Responsibilities:

• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud-computing model.
• Created page layouts, search layouts to organize fields, custom buttons, custom links, related lists, and other components on a record detail and edit pages.
• Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Managed users, Public Groups, Profiles and Roles within the Salesforce CRM designating access to the applicable user within the user hierarchy.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Enforced security by implementing object and field level security, sharing rules, permission sets, organization wide defaults and roles.
• Performed code migration between the sand box & production platforms via eclipse force.com IDE plug-in.
• Worked in agile methodology and participated in daily meetings and presentations in the organization.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules and Junction Objects.
• Created various Profiles, Roles, Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Designed and deployed Custom tabs, Approval Processes and Auto-Response for automating business logic.
• Used Picklists, Dependent Picklists, and Record Types to enforce data quality.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Responsible for writing test class for classes related to the project and made a safe deployment for every major release.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent. implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows and Approval Processes for automated alerts, field updates, and Email generation leading to effective communication with customers and partner portals.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, CSS, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

SFDC Administrator

Responsibilities:

• Implemented and created users with permissions, about 2000 users nationwide on the CRM platform and provided go live support by agile methodology.
• Created Custom Objects, Custom Tabs, and Entity-Relationship Data Model, validation Rules, Workflows and Approval Processes, Auto-Response Rules and Page layouts and Data import and export.
• Designed, developed and deployed Visual Force Page, Apex Classes, Controller Classes and Apex Triggers based on the business requirements in agile manner.
• Managed all objects used in their organizations in a unified & streamlined manner; collaborate with researchers to discover use cases & patterns, & integrate the findings to build an improved, data-informed product.
• Implemented Security and Sharing rules at object, field, and record level for different users at different levels of organization.
• Also created profiles and configured the permissions based on the organizational hierarchy using permission Sets.
• Designed various Webpages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Worked on SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Defined Lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in creating and customizing Email template and configuring them to the Email alert within the workflow rule for a standard/custom object
• Integrated the Web Services for extracting the data from external systems and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
• Organized Daily Scrum meetings with all the team members to check whether we are in same page.
• Participated in the bug review meetings, updated requirements document as per business user feedback and change in functionality of the application.

Environment: SaleForce.com platform, Visual Force, Apex Language, Service cloud, Data Loader, Sandbox Testing, HTML, JavaScript, Eclipse IDE.

Continental

Salesforce Administrator/Developer

Responsibilities:

• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, dependent Picklists, and complex page layouts.
• Create complex workflows and Approval processes.
• Implemented Data segregation through Record Types and Field level security.
• Developed and maintained validation rules and custom workflow.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Created S-Controls to meet new business requirements.
• Audited, uncovered and resolved data integrity issues with legacy systems.
• Complete bulk imports of data using Apex Data Loader.
• Developed and maintained custom reports.
• Batch reassignment of accounts and opportunities based on organizational changes.
• Prepared training materials for business use.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, SOQL, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.