Instructional Designer Consultant Resume

SUMMARY

Instructional Designer Consultant, Project Manager, Universal Trainer and Certified ID Professional with 7 years of overall experience in Training & Development, Content Development, Vendor Management, Administration and Customer Service, HR - Recruitment
Strong track record of generating extraordinary performance in a fiercely competitive scenario
Perfect team manager having ability to lead cross-functional project teams and integrate their efforts to maximize operational efficiency.
Proficient in striking perfect coordination with all involved agencies ensuring bottleneck-free work execution.
Ensures consistent, profitable growth in sales revenues through positive planning, deployment and management of sales personnel.
Identifies objectives, strategies and action plans to improve short- and long-term sales and earnings.
Well versed in Training Deliveries, Training Content Development, People Management, New Hire Orientation, and Instructional Designing.
Well versed with the media creation to support learning (e.g., visual aids for face-to-face, various multimedia for e-learning).
Results-driven professional, recognized for taking on major initiatives, adapting to rapidly changing environments and resolving mission-critical issues to ensure bottom-line success
Complete understanding of ITES operations and success in steering them to enhanced growth with vision to drive business excellence through efficient operations and client servicing
Proven ability to provide a high level of Customer Service surpassing market standards and maintain healthy relationship with peers and competitors
Vendor Management - responsible for providing the task for content development and assigning the task to vendors.

TECHNICAL SKILLS

Operating Systems: Windows 98/XP/Vista

Tools: MS Word, MS Power Point, Excel.

PROFESSIONAL EXPERIENCE

Confidential

Instructional Designer Consultant

Responsibilities:

Process SME and Content Vendor Manager.
Responsible for Confidential for trainers across India via video calling and conference call.
Create, update and track MIS for various training that are rolled out and ongoing trainings.
Researching different sources for course content - Process, System and Soft Skills.
Preparing detailed courseware design with course objectives, instructional strategy, and duration
Defining customer-specific writing standards, guidelines, and checklists
Developing storyboards, WBT and ILT materials based on the courseware design
Reviewing storyboards, WBT and ILT materials developed by content writers for instructional standards and customer specifications
Visualizing animations and other on-screen elements for courseware
Reviewing developed CBTs and WBTs for adherence to storyboard and customer standards
Training and mentoring content writers
Make the e-learning content with the help of tools MS-PPT, MS-Exl, MS-Words, EPIPLEX

Confidential

Process Trainer

Responsibilities:

Responsible for conducting training in classroom
Running Outlier Management Programs on the Operations floor
Confidential for the site performance in terms of communication with the Client ( Confidential ) on Bi-weekly meetings
Responsible for Client Driven Training whenever any change is implemented in products/services

Confidential

Training Lead - Process & Capabilities Analyst

Responsibilities:

Accountable for overall development & recertification for the project comprising of ~3000 employees from training perspective across NCR.
Conducting Training for new hires for process and soft skills
Conducting Confidential for trainers for process and soft skills.
Coordinating with SMEs to identify learning requirements.
Developing, revising and rewriting the content to shape it for learning needs.
Creating Training Content for e-learning.
Ensure documentation & logging of process changes with version control apart from identification and eradication of non-value adds in coordination with respective stakeholders
Involved in analysis & refining of old reports from quality perspective aimed at measuring process improvements
Provide leadership to knowledge management to ensure consistent improvement & upgrading of training contents, liaise across all levels in the organization
Focus on analysis of error log, escalations, performance issues on the floor besides coordinating with SMEs in rollout of refresher training
Involved in training & coaching of SMEs & PTLs on delivery skills & providing consistent feedback apart from ensuring compliance to training BPMS (ISO and internal audits)
Conduct monthly progress reviews with operations in addition to implementation of processes to ensure smooth knowledge transfer during transition
Coordinate with the operations manager pertaining to individual development planning & execution in partnership with L&D
Liaise across towers for identification, implementation & sustaining of best practices/ forums

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