Solutions Analyst Resume

SUMMARY

Highly skilled and results - oriented Business Analyst / Project Manager with extensive knowledge, experience and competence in gathering requirements, Stakeholder management and implementation seeking challenging opportunity.
Offering exceptional communication skills with an eye for detail. Proven ability to assess and manage complex obstacles; viewed as a strong troubleshooter.
Successful in intense and demanding environments, providing decisive team leadership and structure with a track record of motivating and developing team members.

Areas of Expertise

Proficiencies in Microsoft Office Suites, including SharePoint, Project and Visio
AMDOCS, ARIS, CRM, Single-view, Citrix Basic knowledge Java applications
Rational Unified Process (RUP), Software Development Life Cycle (SDLC) processes, Agile, and Waterfall Methodologies.

PROFESSIONAL EXPERIENCE

Confidential

Solutions Analyst

Responsibilities:

Establish and map the customer requirements to the product and model configuration for gap identification.
Led the design, development and implementation of Sigma's product Catalog & CPQ.
Created and delivered requirements with both internal and external teams to develop using traceability matrix, user stories and business flow diagrams.
Build the business process in the industry based on accurate customer requirements to optimize the implementation of the product.
Drive the technical resolution of issues arising from changes to scope, requirements and design.
Wrote process improvement guidelines document of data modelling for Product Catalog.
Promote innovation or work efficiencies and best practices internally and externally clients.
Support the integration of software with 3rd party systems through various possible mechanisms.
Identify and escalate potential conflicts to the management through weekly project reporting.
Created and maintained resource plans and effectively leverage internal/external IT teams.
Ensure full support of SDLC processes and project compliance through Collaboration and Full transparency.
Quality Assurance (QA) resources with defect analysis, validation, testing and reporting.
Validated QA Test plan with the scoped requirements and all the assumptions that are made with client to minimize defects.

Confidential

Business Consultant

Responsibilities:

Developed Standard Operating Procedures (SOP) documents and reporting package for the Organization.
Created in the development of an analytical database, business discovery session to understand business needs with new distributors.
Conduct one-on-one interviews and facilitate group sessions.
Programed the NIS system and consulted others as a super-user of the system.
Created various reports, analyzed and presented recommendations to stakeholders as required with relation to Orion sales/claims data.
Created As-IS user workflows and standard operating process for business system as required.
Developed and published knowledge base documentation.
Liaised with the BI team to understand the information needs and translate into deliverables.
Facilitated focus groups to gain an understanding of the user requirements and provide analysis to better anticipate and understand result.
Deployed changes after hours and co-ordinate maintenance with IT Application Support.
Provided technical input for the creation of a Letter of Intent document as a precursor to formal business requirements.
Facilitated discussions with internal partners (i.e. IT, Finance, Marketing)

Confidential

Resolution Specialist

Responsibilities:

Analyzed the outdated reports for the Retail department, restructured 50% of the reports in excel and presented my findings to the Management to improve redundant reports.
Worked as an Analyst for the fraud department for 2-month special project.
Assisted manager to develop the different internal business processes when required.
Responsible for floor support duties, retail escalation on unusual cases to the proper departments on daily basis.
Analyzed and assessed the credit risk and approved the same in alignment with the company policies & conditions
Cross functional duties with all departments like customer care, warranty, fraud, complaints, solutions, sales & repair and billing in the organization.
Exceeded all team targets such as Average Handling Time, Quality Score, Adherence, Sales and others as indicated by the Team Lead.