SUMMARY:

• Highly accomplished Business Technology leader with an extensive record of success implementing cloud infrastructures, decision - support systems, and software development projects. Special expertise in
• ETL, Agile Application Development, Shared Services, ITIL, ERP management, and E-Business implementations. Adept at organizing global teams, leading change management initiatives, implementing best practices, and overseeing complete software development life cycles (SDLCs). Excellent brainstorming, problem solving, negotiation, and budget administration skills.
• Data Warehousing and Solution Software Development Master Data Management
• Dimensional Modeling Business Intelligence Cloud Based Deployments
• Program Management Policies and Procedures Project Management
• SDLC Methodology ETL/SQL Strategic Planning

PROFESSIONAL EXPERIENCE:

Confidential, Lincolnshire, IL

Senior Director - HRIS Software Development

Responsibilities:

• Provide delivery management for Oracle Fusion applications (Financials, Project Portfolio Management, GRC); extending time reporting and expense management to mobile colleagues.
• Integrate acquired TRP (Talent, Reward, and Performance) technology with existing HRIS platform (WorkDay); providing a holistic employee lifecycle view and enhancing capability to drive business performance through colleague engagement.
• Consolidated a 600 person call center in San Juan, PR; establishing transcontinental MPLS connectivity, building-to-building networking (BAN), and implementing MC3 VOIP Services.
• Leverage cloud based infrastructure (AWS, AZURE) to enhance functionality, scalability, and global deployment of proprietary risk management systems.
• Participate in global governance risk and compliance (GRC) council, providing oversight for the implementation of infrastructure and application technologies in a secure manner.

Confidential, Chicago, IL

Senior Director - Decision Support & Software Engineering (CAI-Consultant)

Responsibilities:

• Assess Oracle EBS and JD Edwards E1 implementations; creating an enterprise project plan for the division of responsibility/workflow between authoritative source and subordinate City systems.
• Lead iSeries/Java and Windows/.NET application development utilizing an Agile methodology, delivering increased value via (faster) speed to market delivery for critical public facing services.
• Implement Magento eCommerce platform; converting existing parking sticker purchase, (online) ticketing payment, and building permit applications to a singular ecosystem.

Confidential, Chicago, IL

Senior Director - Application Software Engineering, (CAI-Consultant)

Responsibilities:

• Delivered Confidential Retail Shopping Cart application on the associated Healthcare.Gov platform for public use by government imposed deadline of October 1st (2013).
• Interface public facing shopping (Web) portal with back-office applications; insuring seamless integration with contracting, sales, marketing, and PCI compliant credit-card systems.
• Implement retail/financial reporting environment via the identification of authoritative sources, MDM strategy enactment, data-mapping, and construction of a mart/data-warehouse.
• Function as primarily liaison between development, product design, external sales, and third party support services (clearinghouse, payment, fraud monitoring).

Confidential, Schaumburg, IL

Senior Director, Business Information Systems

Responsibilities:

• Lead a multi-disciplined governance committee responsible for enterprise ERP conversion from MS Dynamics to Oracle E- Business, utilizing a flexible SOA based approach for custom interfaces.
• Improve quality of healthcare /utilization application software releases by 40% via the implementation of Agile based development and QA-team testing process enhancements.
• Design Caregiver management solution employing Salesforce, Google Apps, smartphones and tablets; enabling advanced analytics and bolstering corporate accountable-care credentials.
• Architect transition of proprietary claims configuration records to standard HL7 framework.
• Create a Data Warehouse strategy integrating sixteen disparate data-sources across three locations, to support executive dashboards, multi-layer marketing efforts, and financial reporting.
• Architect custom Microsoft SharePoint based collaboration portal; replacing file-system sourced document-management libraries with a search-engine optimized content management platform
• Evolve the corporate QA discipline with the acquisition of automated testing products, staff / tools, black/white box testing, and collaborative proof-of-concept exercises.

Confidential, Addison, IL

Senior Director, IT

Responsibilities:

• Lead a cross-functional team of business leaders, project managers, and business analysts in the implementation of Oracle E-Business v12.x for the UK/Luton office (iSeries/Infor ERP conversion); leveraging Fusion (Middleware) and Weblogic (App Services) to reduce complexity and costs.
• Implement global enterprise E-Mail conversion from Lotus Notes to Microsoft Exchange; encompassing vendor selection, data/service delivery, capacity planning/management, and disaster recovery/interruption-in-service standards.
• Championed a quality assurance processes to improve delivery of internally developed software applications. Implemented ITIL policies and procedures which govern the development, acceptance, deployment, and ongoing life-cycle support of software products.
• Devised the approach, project plan, and success criteria for the successful migration of a custom CRM system to a cloud based solution (Salesforce CRM); reducing configuration costs and preserving (marketing/sales team) workforce productivity.
• Augmented corporate-wide Oracle (HCM) implementation with a custom Onboarding application utilizing Microsoft SQL, .NET Framework (v3.5), and Microsoft AD to provide a business centric, time-sensitive solution for the Human Resources department.
• Enhanced operational efficiency (measured via KPI’s) by implementing a shared services delivery model; consolidating department services around standardized business functions (Application-ERP, Network, Web, Support, Hosting, etc.)
• Designed and implemented a 24x7x365 corporate-wide business continuity plan outlining the recovery point and time objectives (RPO, RTO) for all mission critical manufacturing, warehousing, human resource, and financial systems.
• Leveraged Microsoft SharePoint 2010 to create an FDA mandated, CFR Title 21 - Part 11 compliant, content-management system in response to an unfavorable 2010 Audit finding.
• Reduced operating expenses 20% by negotiating contracts with SAP, Oracle, Microsoft, and IBM.

Confidential, Schaumburg, IL

Director, Information Technology Applications

Responsibilities:

• Managed software development of a proprietary .NET/C++ POS application (Helios), deployed in 750 locations (North America/UK); including governance for software enhancements, requirements gathering, and a pre-release QA process.
• Upgrade and convert existing (internally developed) MRP to Oracle MRP; implementing a new bar code system (electronic assets), integrating a revised BOM (bill of materials), implementing stage-1 RFID, and creating a new reporting environment.
• Implemented a global standard application framework based on Oracle (HCM, SCM, CRM); creating a repeatable pattern for subsequent version implementations and ensuring compliance with all financial controls (SOX).
• Generated $25M in annual revenue through the design and implementation of retail (B2C) E-Commerce Website; utilizing a master data synchronization process to extract purchasing trend information from a (MS SQL Server) Data Warehouse.
• Leverage Microsoft BizTalk to seamlessly integrating Microsoft CRM application data with SAP ERP platform. Consolidated the global (Cognos) reporting team, improving published report accuracy and streamlining the ad-hoc reporting environment.
• Communicate with senior leadership, project sponsors, and business customers, to ensure that technology solutions address both immediate and strategic business needs; leveraging existing application platforms and maintaining close alignment with the corporate technology direction.
• Employ a systems development life cycle (SDLC) strategy governing the acquisition, development, deployment, enhancement, and retirement of corporate information systems; enhancing department efficiency and reducing unnecessary expenditures.
• Recruit, train, and retain business-literate results-oriented IT professionals; establishing a workplace environment which is pleasant, transparent, challenging, and responsive.
• Improved customer service by introducing ITIL standards defining, tracking, and reporting against operational metrics established for corporate worldwide Service Level Objectives (SLOs), continuity, and capacity management initiatives.
• Successfully implemented a service based IT delivery model; combining the strengths of internal IT resources, strategic technology partners, external development partners (off-shore), and hosting providers into a holistic service offering.

Confidential, Chicago, IL

Senior Manager, Enterprise Platforms

Responsibilities:

• Manage corporate ERP/HCM/CRM (Oracle) efforts utilizing a System Development Life Cycle (SDLC) methodology, incorporating strategies from the vendor roadmap and standardizing the user interface via the implementation of a Web Portal.
• Modernized mainframe based claims system reducing time-to-adjudication by integrating claims-attachments, application messaging, and EDI services.
• Led senior developers, architects, project managers, and DBA’s in the implementation of a new decision support system (DSS), packaging a global Confidential t claims Data Warehouse (75-TB) and a multi-dimensional reporting tool (Cognos) for clinical analysts.
• Established capacity planning procedures for multi-national SOA based Web/Database application services; ensuring that underlying components scale appropriately under transactional load, meeting contractual customer obligations (high availability).
• Functioned as the senior IT representative of the Corporate Business Technology Committee, advising C-Level executives on the strategic use of technology assets in support of Finance, Marketing, and Human Resources departments.
• Manage and recruit a team of skilled, customer focused, and results oriented technology professionals; concentrating on the delivery of innovative solutions to business challenges. Provide feedback,, mentoring, and coaching to further individual and team performance.
• Ensured compliance with HIPAA and SOX guidelines by initiating and managing projects to in corporate application encryption, transactional queuing, and messaging technologies within the framework of production corporate finance systems.