SUMMARY

• Around 8 years of professional experience in design and development of client - server, web based and distributed enterprise primarily using PEGA Rules Process Commander (PRPC) 5.3/5.4/5.5/6.1/6.2 Versions), Java and J2EE technologies.
• Extensively worked and been a part in entire system development life cycle (SDLC) phases like Analysis, Design, Development, Testing, Deployment and Maintenance.
• Certified PRPC System Architect (CSA) and having about 3 years of experience in workflow design and development of Business Process Commander (BPM) and Business Rules Engine (BRE) applications based on the defined PRPC Guardrails
• Experience in designing and developing N-Tier Web and Client/server applications with specific to Model View Control (MVC), Service oriented architecture (SOA) implemented by waterfall, Agile methodologies.
• Expertise in Process and Practice phases of Smart Build BPM life cycle like model, build, execute and monitor using PRPC.
• Involved in analyzing the business user specified requirements and designed the appropriate business process work flow and their respective business rules by optimizing the resources for the expected Return of Investments (ROI).
• Developed the hierarchial class structure based on Pega best practices and Guardrails, security rules based on role and privileges, configuring agents, service rules, connectors, Data model, Process flows, business logic definition and user interface design using Smart Build BRE of PRPC.
• Expertise in Pega Rules Process Commander (PRPC) flows, interpretation of flows shapes, Tickets for tangible business scenarios.
• Knowledge in troubleshooting and performance tuning of PRPC applications using Rules Inspector, Clipboard Tracer, PAL and Log analyzer.
• Experience in building and implementing SOAP web services and consuming external web services from Pega PRPC by creating service and connect SOAP rules.
• Good experience in working with team members from vendors and internal departments to coordinate activities across multiple applications.
• Ability to manage multiple project tasks and deadlines along with troubleshooting skills to facilitate effective and efficient resolution of problems.

TECHNICAL SKILLS

Programming Environment and IDE’s: Windows NT/2000/XP, Red Hat Linux, UNIX, Pega PRPC 5.1/5.3/5.5/6.1/6.2 Versions of (BPM & BRE)

Architectures: Model View Control (MVC), Service Oriented Architecture (SOA) & Client Server.

Methodologies: Waterfall, Agile and Scrum.

Frameworks: Smart Dispute, Customer Process Manager (CPM).

Programming and Internet technologies: C, C++, Java, JDBC, JSP, JMS, Servelets, HTML, XML.

Testing tools: Clipboard, Tracer, Rule inspector, PAL, SMA’s Log Analyzers.

Database: DB2, Oracle, Microsoft SQL, Server 2000/2005/2008.

Application servers: Web sphere 5.0/5.1/6.1, Web Logic 10.3/9.2/8.1 , Apache Tomcat 5.X/4.X.

Other Tools: Power MHS and System iNavigator(iseries).

PROFESSIONAL EXPERIENCE

Confidential

Pega System Architect

Responsibilities:

• Analyzed both Use case specifications and business flow diagrams of the application and effectively designed the rules in context to them.
• Upgraded the existing PRPC 5.4 to PRPC 6.2sp2.
• Performed skimming of the rulesets.
• Changing the necessary settings in prpc 6.2 for the first time, through wrking on built-on application rulesets.
• Unit testing each and every functionality in an application.
• Axis version for Connect-SOAP is regenerated for the new Prpc 6.2sp2.
• Data Transform for List Views are regenerated for the new Prpc 6.2sp2.
• Few Layouts were regenerated using out of box functionalities in Pega.
• Checking the Log file errors in a routine procedure during the unit testing.
• Configure used to mobile Correspondances.
• Involved in testing and troubleshooting the issues of application using PRPC tools like Rules Inspector, Clipboard, Tracer and PAL.

Environment: Pega PRPC 5.5, 6.2, IBM Web Sphere 6.1, DB2, Java script, HTML, CSS, Windows XP, PowerMHS and IBM System iNavigator.

Confidential, CA

Pega Sr Developer/System Architect

Responsibilities:

• Analyzed both Use case specifications and business flow diagrams of the application and effectively designed the rules in context to them.
• Implemented the Agile methodology in design and the rule development phases using the Pega Rules Process Commander.
• Designed and implemented complex user interfaces using Harness, Section, Process flows and HTML stream rules.
• Worked extensively on activities to implement the business logic.
• Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints and indexes etc.
• Worked extensively on connectors.
• Involved in working on standardized interfaces and data models implementing SOA methodology for various systems.
• Involved in testing and troubleshooting the issues of application using PRPC tools like Rules Inspector, Clipboard, Tracer and PAL.
• Developed the application using CPM framework and implement CTI functionalities in areas needed.
• Worked on Integrating web services with Pega PRPC Rule-Connect.
• Involved in Direct capture of Objects (DCO) sessions.

Environment: Pega PRPC 5.5, 6.1, IBM Web Sphere 6.1, Oracle 10g, Java script, HTML, CSS, Quality Center, Windows XP.

Confidential, GA

Pega Systems Developer

Responsibilities:

• Participated in Analysis, Build, Execute, Monitor and UAT and Production of Business Process Management (BPM) and Business Rule Engine (BRE) implementation phases using PEGA PRPC.
• Extensively communicated with business analysts and explained the scenarios from business perspective rather than from a developer perspective.
• Involved in peer reviews between the business lead and the application relevant SME’s personal to design UI screens to convey the business information apparent to the Use case.
• Implemented the Agile methodology in design and the rule development phases using the Pega Rules Process Commander.
• Implemented the design flows with initial and custom rules of BRE which are developed using Application accelerator.
• Implemented the application based hierarchal Class and Data structures relying on Pega practiced Guardrails.
• Defined Activities, Properties, Decision rules, Declarative rules, Validation rules, When condition, Process Flow and User interfaces like Harness, Section, Fragment and HTML stream property rules.
• Worked on integration rules like Rule-Connect-SQL, Rule-Connect-SOAP to perform query operations on the external databases and consuming external web services.
• Created service rule like Service-SOAP for implementing service interface from external systems to PRPC.
• Knowledgein troubleshooting and performance tuning of the applications using PRPC tools like Clipboard, Rules Inspector, Tracer and PAL respectively.
• Created new portals and reports according to the business requirements.
• Experience in mentoring team members with PRPC flows and activities and upgrading them with the enhancement Change Request (CR’s) implemented within the project as requested by the business users.

Environment: JDK 1.5, Java, J2EE, MS Visio, Pega PRPC 5.4, IBM Web Sphere 6.1, JavaScript, HTML, CSS, Oracle 10g, Windows XP.

Confidential, OH

Pega Systems Developer

Responsibilities:

• Worked extensively in system analysis, architectural design, build development, execution, and testing and deployment phases of Software development Life Cycle (SDLC).
• Well communicated with the Business Analyst to convert the business component into equivalent technical components.
• Shared the knowledge and experience with the Business Analysts in resolution of conflicting requirements and in freezing scope of application by participating in repeated walkthroughs.
• Involved in business workshops and designed the initial prototype based on Scrum topology of the system development which in fact confine to productivity and quality with relied ROI.
• Provided business cases for routing through menus and implemented skills based routing using CTI screen pops with data collected in the IVR call flows.
• Hands-on experience leading a complete rollout of CTI processes in a contact center environment.
• Developed and designed hierarchial Class Structure and Workflows.
• Developed the application using CPM framework and implement CTI functionalities in areas needed.
• Designed and implemented User interfaces using Sections, Harness and HTML stream rules.
• Defined PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints and Indexes etc.
• Involved in testing and troubleshooting the issues of application using PRPC tools like Rules Inspector, Clipboard and Tracer.

Environment: Pega PRPC 5.5, IBM Web Sphere 6.1, Oracle 10g, Java script, HTML, CSS, Quality Center, Windows XP.

Confidential

Java/ J2EE developer

Responsibilities:

• Actively participated in different phases of the Software development Life Cycle (SDLC) and analyzed Use case diagrams and Class diagrams based on requirement.
• Presentation Layer is created using JSP, HTML and Struts Tag Libraries.
• Configured frontend to server side by using Struts Configuration.
• Validated user data using Struts Action Forms and user request is processed using Action Classes.
• Written Hibernate mapping file for each Java Object and configured with respective table in Hibernate Configuration.
• Written SQL Queries to communicate with the Oracle Database.
• Developed DAO’s (Data Access Objects) and performed O/R mapping using Hibernate to access the database.
• Implemented Log4j for logging and developed test cases using JUnit.
• Performed Unit, Integration testing worked on clearing issues at the time production and application support, worked on the maintenance and deployments of the project with patches and performed documentation of project.
• Responsible for resolving any environment (Development, testing and Production) related issues.

Environment: Java, J2EE, Struts 1.2, Struts Tag Libraries, hibernate, Oracle 9i, Web Sphere 5.1, JavaScript, RAD 6.0, Rational Clear Case.

Confidential

Java/ J2EE Developer

Responsibilities:

• Designed the JSP pages and used Struts Libraries for the presentation layer.
• Used JavaScript and CSS in web pages.
• Developed Struts Action Forms and Action Services to validate and process user request.
• Developed and debugged the application using the WSAD v5.0.
• Web Sphere v5.0 application server used for deployment.
• Oracle 9i database used for data storage.
• Developed SQL statements and performed SQL tuning and optimization.
• Extensively used Hibernate 2.0 for Data Access and Data Persistence.
• Used JUnit for testing Business Objects developed.
• Log4j version 1.2 used as the standard to implement logging for this system.
• Tortoise CVS is used for Version control and File Transfer.
• Verified the functionality of the unit level codes with respect to system requirements.
• Involved in configuring and production support of the application by responding to the tangible needs.

Environment: JAVA, J2EE, Hibernate 2.0, Web Sphere v5.0, JSP, Struts, HTML, CSS, JavaScript, Struts Tag libraries, Oracle 9i.