SUMMARY

• 8 + years of experience in Siebel implementation including configuration of Siebel Application 8.0/7.8/7.7/7.5. x/7.0.4/6.3 using various component like Business Service, Workflow, EAI, eScript, Web service, JCA, JDB, EIM, Smart Scripts, Assignment ManagerIn - depth experiences in relational databases like Oracle, MS SQLServer, Networks and operating systems.
• Involved in system study by interacting with end users, design, development, and testing of client-server projects as well as dot com projects using Java, JavaScript, JSP.
• Very strong in analytical and communication skills across the functional boundaries and Customer training.

TECHNICAL SKILLS

CRM: Siebel V7 8.0/7.8/7.7/7.5. x/7.0.4/6., eApplications (eCommunications, eService, eSales,ePharma), Siebel Tools, EAI, Virtual Business Component,, eScript, Workflow, Business Service,Smart Scripts, Siebel Sales, Service, Call Center, Order Management, Field Service, Wireless

Operating Systems: UNIX, MS Windows NT, Windows 2000, 98,95

Relational Databases: Oracle, SQL Server, Sybase

Middleware Technologies: webMethods, IBM MQ Series

Application Development Software: Oracle Applications, Visual Basic, SQL, PL/SQL, Developer 2000

Programming Languages: JAVA, PL/SQL, VB, ASP, HTML, Java Script. eBusiness Application: Integration, EAI, EIM

PROFESSIONAL EXPERIENCE

Confidential, Atlanta,GA

Siebel Developer

Environment: Siebel 8.0, Siebel 7.8, Siebe l 7.5, Tools Configuration, Workflow Process, eScript, Smart Scripts, EAI, EIM, Oracle, PL/SQL, Java, JCA, JDB, IBM Optim, Unix Shell scripts,WebService,eMail batch sripts, Netbeans.

Responsibilities:

• Analyzed URS and SRS matrix document to capture current business process and associate related entities per requirement.
• Created/Updated Functional Design, Technical Design, Implementation Notes, AppSupport documents for each projects.
• Customized eCommunication, eCustomer applications to meet business process requirements for given project.
• Major Entities worked are Accounts, Contacts, Assets, Orders, Service Request, Activities, Agreements, Invoices, Audit trail etc…
• Created/modified Business Components, Applets, Joins, Links, LOVs, Views, Screens, MVGs,Picklists,Tables,Columns, User Properties, Drilldown objects etc..
• Extensively worked on eScript, BusinessService, Integration Objects, WorkflowProcess, Webservices,VBC,SmartScripts.
• Developed Business Service and exposed for JCA for portal interactions
• Worked on Siebel EAI(EAI XML Converter,EAI HTTP Transport,EAI MQ series Transport,Trancode,EAI Data Transformation Engine,EAI JMS Transport) to integrate with external applications like Portal,WBI,Business ware.
• Implemented Siebel Scripting/Configuration review recommendations.
• Developed Server and Browser escripts to meet the functionality of business requirements for validations,show control etc…
• Involved extensively in the testing phase of most of the Alltel projects, includes Unit/Assembly Testing.
• Developed Unix shell scripts to load data using JDB, Generating eMail to Customers, Data extracting to flat file and uploading/downloading flat files to valicert server etc...
• Involved in Siebel EIM batch jobs like FCDL process.
• Developed JDB(eg.. Alert notifications,member benefits etc..) to load data from the flat file to Siebel.

Confidential, NC

Siebel Developer

Environment: Siebel 7.5.3, Tools Configuration, Workflow Process, eScript, Smart Scripts, EAI, EIM, Oracle

Responsibilities:

• Involved in Implementating projects and enhancements related of ePharma Projects.
• Analyzed URS and SRS matrix document to capture current business process and associate related entities per requirement.
• Responsible for creating and updating Functional Design Documents at regular intervals.
• Extensively worked on Fields Service and Call Center application.
• Customized ePharma application as per business requirements.
• Major Entities worked are Assets, Service Request, Activities, Agreements, Invoices, Audit trail etc.
• Created new BC's for service request meaningful tabs, Activities Investigation sessions, Work done codes, Audit Trail, Amortization etc..
• Created Joins, Links, LOVs, MVGs, Picklists, Views, Screens, Drilldown objects.
• Developed Server and Browser escripts to meet the functionality of business requirements like closure rules, updating fields, calling Business Service, validating fields, performing calculations etc.
• Developed business service for audit trail functionality which will capture reason for field changes.
• Developed admin set up for price list, rate list, invoices, state model, system preference, LOV's etc.
• Customized the application to meet business process for Field Service Representatives and call center.
• Designed and developed workflow process for eMail functionality, agreement amortization schedules, updating invoices etc.
• Developed business service for amortization schedules for agreements.
• Developed Smart Script for pRE Guidelines, RIQ Questions etc.
• Developed Client side business service as part of data remediation.
• Extensively Unit tested the application.
• Involved in Loading and Cleansing of data using Siebel EIM.
• Involved in Siebel EAI to update invoices in AES System.

Confidential, Reasearch Triangle Park,NC

Environment: Siebel7.5.2, Tools Configuration, Workflow Process, eScript, EAI, Oracle 9.x

Responsibilities:

• Involved in full life cycle implementation of Global Mobility Automation Project.
• Involved in the Gap analysis specification for GMAP requirements and calculated proposed solution, Out of box functionality check, Gap level and Gap description.
• Involved in creation of Process requirement document and Created functional design documents.
• Customized Vanilla ERM application and configured new Business components as per the GMAP requirements.
• Created Joins, Links, LOVs, MVGs, Picklists, Drilldown objects.
• Developed Views on Activities, Service Requests, Contacts, Accounts and other customized Views.
• Developed Workflow processes and workflow policies and actions for creating an activity and service request records.
• WorkFlow triggers an action and sends an email to GMT Team members with the client specific templates.
• Created Automatic Email Response for Notifications. Email response automatically sends an email with standard templates to the customers whenever a Service Request is received.
• The Inbound Email is saved as an activity record and the information is automatically forwarded to the concerned owner of the SR.
• Created table extensions in Data layer as per the requirements.
• Extensively wrote eScripts on business component events that trigger upon actions that will perform data validations and data manipulations.
• Wrote eScripts to invoke the workflow process and created custom business service
• Created real time integration for GMT application which will send and receive cost projection details to external systems like admin vendor and tax vendors using Siebel EAI.
• Used EAI Siebel Adapter, EAI XML Converter and EAI HTTP Adapter Business services when integrating Siebel with the Webmethod integration server.
• Created Data mapping document for the employee fields between Siebel and Peoplesoft, which will be daily batch interface.