SUMMARY

• 8+ years of diverse progressive experience in Information Technology, with emphasis on business and systems analysis, requirements management, business process reengineering and business process modeling and object oriented analysis in the development of web - based and client-server applications.
• Expertise in diversified industry sectors like Health Care, Insurance and Banking. Possess extensive problem solving capabilities and excellent analytical skills coupled with good communication and interpersonal skills.
• Experience in project management while interacting with testing, developing and BA team.
• Liaison between business and IT to define, analyze, document and implement processes, systems and reporting tools.
• Experienced in analysis of complex business problems; prioritizing, translating, organizing and documenting problem to the technical team.
• Working knowledge of various Software Development Life Cycle (SDLC) models, having thorough understanding of various phases like Requirements gathering, Analysis/Design, Development and Testing.
• Ability to gather Business and Functional requirements from both technical and non-technical audiences using a broad array of tools and techniques.
• Proficient in requirement elicitation and gathering techniques like interviews, workshops, brainstorming sessions, joint application development (JAD), rapid application development (RAD), formal and informal meetings with the Subject Matter Experts (SME’s), customers and other stakeholders, workflow analysis, process mapping and business analysis.
• Efficient in translating the business requirements into functional and non-functional requirements.
• Providing traceability of the Requirements across the project using Requirement Traceability Matrix (RTM).
• Comprehensive understanding of the Organizational Framework for mapping the AS-IS and TO-BE model using the GAP Analysis and to check the compatibility of the existing system infrastructure with the new business requirements.
• Reviewed 4010A1 and 5010 Implementation Guides, Addendum and Erratas to define gaps.
• Developed plan for data feeds, data mappings and data migration for integration between various systems.
• Skilled at performing GAP analysis, SWOT analysis, Cost benefit analysis and Feasibility Analysis.
• Expertise in working with Microsoft Office Tools (Word, Excel, Power Point, Visio).
• Ability to apply Object Oriented Analysis and Design (OOAD) following Rational Unified Process (RUP’s) Iterative to software enterprise initiatives.
• Extensive knowledge of Unified Modeling Language (UML) modeling and drawing diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams, Flow diagrams and Sequence Diagrams.
• Efficient in writing SQL queries in Oracle and SQL server.
• Good exposure with Web-based, Windows applications using Java, .NET with reporting tools like Crystal, Business Objects and SSRS.
• Working ge with Quality Center, Quick Test Professional (QTP).
• Efficient in conducting User Acceptance Test (UAT) and data quality checks using SQL.
• Involved in writing the test plan, test cases and automation of the test scripts using various tools.
• Experience in GUI, Functionality, System, Integration, Database and Performance Testing.
• Vast array of experience working on HIPAA X12 transactions 270, 271, 276, 277, 820, 834 and specifically 837 transactions.
• Have experience with financial products data like credit card applications, payments, loans, fund transfers, ordering checks etc.

TECHNICAL SKILLS

Business Modeling Tools: Rational Rose, MS Visio.

Requirements Management Tools: Rational Requisite Pro, JIRA

Configuration and Change Management Tools: Rational ClearCase, Rational ClearQuest, Visual Source Safe.

Languages: C, C++, SQL, PL/SQL, JAVA, C#, VB, VB.Net, ASP.Net

Operating Systems: MS Windows NT/98/95/2000/XP/Vista/7

Database: SQL Server 2005/2008, Oracle 8i/9i/10g, DB2, MS Access, MySQL

Web / Application server: IIS, WebLogic, WebSphere

Testing tools: Quality Center, Quick Test Pro(QTP), WinRunner, LoadRunner, TestDirector

Design Tools: Dreamweaver, Visual Studio.

Utility Tools: MS Office (Word, Excel, PowerPoint), MS Project.

Reporting Tools: SQL Server Reports, Crystal Reports, Business Objects

PROFESSIONAL EXPERIENCE

Confidential, MN

Business Systems Analyst

Responsibilities:

• Interacted with business users, understanding their business processes, understanding their current IT systems.
• Gathered business requirements for WEB application.
• Created Business Requirement Documents (BRDs), Functional Specification Documents (FSDs), Technical Requirement Specification and Traceability Matrices for application development specifically for WEB systems.
• Acted as the liaison to the Business and developers to answer functional questions and ensure the approach meets Product requirements.
• Used SharePoint, JIRA to document and maintain all the business and system requirements.
• Translated the user requirements into wire frames depicting the different user task flows.
• Created Use Case specifications, business flow diagrams, Activity/State diagrams and Sequence diagrams using MS Visio and process mapping so the developers and other stakeholders can understand the business process with possible alternate scenarios.
• Facilitated JAD sessions with management, development team, users and other stakeholders to refine functional requirements.
• Implemented Agile Methodology to minimize risk and maximize productivity by developing the system in short iterations.
• Conducted Scrum daily status meetings, weekly iterations and iteration planning meetings.
• Conducted iterations and communicated results and milestone achievements to the stakeholders while keeping the developers closely updated on all documented refinements.
• Conducted walkthroughs with the end users and stakeholders to gather the modification requests from the user to upgrade or change the specifications for the product.
• Experience in project management while interacting with testing, developing and BA team.
• Prepared and analyzed AS-IS and TO-BE workflow scenarios and performed Gap Analysis. Designed new process flows and documented the business process, various business scenarios and activities of the business from the conceptual to procedural level.
• Participated in Scrum meetings to handle unpredicted changes and effectively deliver the product with in the given deadline.
• Involved in mentoring and Knowledge Transfer to the other Team members.
• Conducted workshops for internal users to provide training.
• Created and managed project templates, Use Case project templates, requirement types and traceability relationships in Requisite Pro.
• Worked with the configuration and development team in performing code migration from testing regions into Production.
• Analyzed the system requirements and developed detailed Test Requirements Documents (TRDs), Test Plans, test cases and test input data and test procedures.
• Prepared the Test Strategy, Test Plan and developed the Test Cases using Quality Center.
• Wrote SQL queries to look for the data which was used in the Integration, Performance and UAT testing.
• Logged defects and provided defect reports to the Operations Manager.
• Vast array of experience working on HIPAA X12 transactions 270, 271, 276, 277, 820, 834 and specifically 837 transactions.

Environment: MS Office Suite, MS Visio, SQL, HTML, XML, Requisite Pro, Java Script, SharePoint, JIRA, Quality Center.

Confidential, NJ

Senior Business Analyst

Responsibilities:

• Interacted with business users and performed Gap Analysis of Client requirements.
• Worked extensively with MS-Visio to document requirements, and created the business process mapping diagrams.
• Working knowledge about business objects for defining the scope of the release based on the project scope statement with regards to requirements including documentation of constraints, assumptions, business impacts, project risks and scope exclusions.
• Reporting percent complete, number of assignments, and number of tasks in the project.
• Defined functional and non-functional requirements, analyzed requirements, and identified the project elements like high level list of features, actors, business rules etc.
• Identified, documented and detailed the use cases from the high level requirements using a Use Case Methodology.
• Developed UML models like Use Case diagrams, Activity diagrams and Sequence diagrams etc to represent the workflows and the user-system interaction.
• Involved in the day-to-day implementation of the AGILE methodology for application development with its various workflows, artifacts and activities.
• Involved in the design of user stories for Scrum meetings.
• Involved in creating UI and preparing layout for the system.
• Developing and implementing Business Intelligence solutions.
• Developing complex extraction models and dashboard reporting.
• Responsible for coordinating JAD sessions with business users to analyze, gather and define the key performance indicators, document and present the requirements specifications.
• Assisted in project management activities like planning, development, task allocation, project execution.
• Facilitated communication between users and developers by arranging frequent meetings and publishing FAQs.
• Prepared monthly status reports for Enhancement Requests to the project team that was used in efficient tracking and monitoring of open issues of the project.
• Reviewed the Training material for the users.
• Involved in writing numerous Test Cases and Test Scripts using Quality Center.
• Reviewed development plans, quality assurance test plans and user documentation to ensure correct interpretation of original specifications.
• Wrote SQL queries to find data used in the UAT Testing.
• Worked and assisted Business groups in the User Acceptance Testing (UAT). Analyzed and triaged defects to the related group once logged by the Business or Systems Testers.
• Followed health information systems based on HIPPA standards that support the exchange of information among providers, payers, government and consumers.

Environment: Windows XP/Server, HTML, MS Office, MS Visio, Rational Tools, Oracle 10g, .Net, VB.Net.

Confidential, Pittsburgh, PA

Business Analyst

Responsibilities:

• Conducted JAD sessions to elicit business and system requirements.
• Used techniques like interviews, surveys, prototyping and observing from account managers to build the requirements.
• Planned and defined system requirements to use cases.
• Wrote use cases to demonstrate business requirements to IT development team.
• Created conceptual class diagrams and participated in formal requirements review sessions.
• Analyzed requirements to ensure that the established acceptance criteria for requirements are met
• Worked on Wire frames during the Elaboration Phase.
• Developed test scenarios and participated in system, regression and user acceptance testing.
• Conducted Gap analysis and documented inconsistencies between the product enhancements.
• Managed requirements and identified inconsistencies with project plans and work products.
• Integrating the user’s time and attendance application for generating pay rolls based on the time tracked for logged time in and out.
• Worked closely with technical team to ensure testability of requirements and to analyze and review existing systems.
• Overviewing and reporting about percent complete, number of assignments, and number of tasks in the project.
• Integrating an easy to use application for tracking time and planning schedules for bill payments.
• Performed Root cause and Trend analysis for productivity and quality of various teams over the weeks.
• Used Rational Unified Process as the development life cycle, created Use Case Diagrams using UML to define the Functional requirements of the application.
• Assisted in developing the application using .NET and HTML.
• Introduced and implemented Defect Prevention & Knowledge Management activities to achieve better quality and Productivity
• Analyzing End customer Satisfaction Scores and identifying areas of improvement for better quality.
• Presentations to the higher management on a monthly basis to highlight the improvements made across the various processes.
• Involved in unit testing, integration testing of the application and conducted UAT.

Environment: Windows, UML Diagrams, MS Visio, MS Office, Use cases, ER Diagrams, .Net, MS Access.

Confidential, Phoenix, AZ

Business Analyst

Responsibilities:

• Interacted with the business and end users to gather and analyze the business requirements and prepared the Business requirements document.
• Coordinated and Conducted Joint Application Development (JAD) sessions for the business users.
• Converted business requirements into Functional Requirements and Non-Functional Requirements.
• Defined the Business Process Model and documented Use Cases from the requirements, and created UML Diagrams including Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, Collaboration Diagrams and Deployment Diagrams, Data Flow Diagrams using MS Visio.
• Developed the Data Process Model by identifying the database entities and their relationships and designed ER Diagrams to depict the same.
• Identified the business critical and high-risk areas of the application by performing Feasibility and Risk Analysis.
• Defined the project requirements and established the project in the requisite pro for the entire project team. Managed traceability analysis across the major project elements.
• Managed the enhancements and defect repair requests through generation, analysis and closing of the system change request using various tools.
• Facilitated the UAT sessions to ensure the user satisfaction and document the feedback for the future releases.
• Conducted regular walkthroughs with the developers and testers.

Environment: Windows XP, UML Diagrams, MS Visio, MS Office, Use cases, ER Diagrams, Java, Access.