SUMMARY

• Over 8 years of IT experience including 5 years of experience in Salesforce.com.
• Experience in application design, software development life cycle (SDLC), development and Implementation of various IT applications.
• Hands on Experience in designing and developing force.com applications.
• Experience in working on Sales Cloud as well as Service Cloud.
• Implementation and support of CPQ, CRM and Web based applications.
• Experience in Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce applications based on Apex Language and leveraging Force.com Platform.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns.
• Designed custom formula fields, field dependencies, validation rules, workflow rules and approval processes for automated alerts, field updates and email generation according to application requirements.
• Customized page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages as per the business needs.
• Experience in developing Apex Classes, Apex Triggers & Web services.
• Experienced on translating business process into Custom Objects and creating Look - up relationships and Master-detail relationships.
• Experience in developing apex code with high coverage and effective testing practices.
• Lightning experience on Reports, Dashboards and Visulaforce.
• Have Extensive experience inWorkflow Automation (Task, Email, and Field Updates) and Approvals.
• Worked on developing batch apex codes and apex scheduler classes.
• Good working knowledge in queryingsalesforce.comdatabase usingSOQL & SOSLwithForce.com Explorerand handling Apex Governor Limits.
• Produced and consumed Restful services,SOAP/WSDL web services for integrating with 3rdparty applications.
• Experience in using SOSL and SOQL for retrieving records from database.
• Experience working on Java script and java framework i.e, Jquery, AngularJS, bootstrap.
• Hands on experience working with Angular JS and implemented for various mobile applications.
• Implemented Wave analytics platform by enabling Wave, assigning permission set licenses and then creating and assigning permission sets.
• Expertise working with Marketing cloud.
• Involved in end to end QA and UAT testing and validation of CPQ including Products, Pricing Quoting etc.
• Implemented the Marketing process to remove dupe contacts, Leads. Auto merge Leads, Contacts if already exists.
• Expertise working with Apptus CPQ for configuring the price quotes.
• Excellent knowledge Salesforce setup menu, Configuration, Custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Implemented Salesforce CRM for Sales and Marketing to improve the sales process.
• Integrated salesforce data and external data into Wave analytics to enable users to explore and visualize the data with explorer and designer.
• Expertise working on UI and UX design and development.
• Expertise in building Visualforce Pages, Visualforce Custom Controllers, Components, Custom Objects, Reports, Dashboards, Tabs .
• Expertise at administrative tasks such as User management, creating Profiles, Roles and Permission Sets, Workflow, Tasks and Events, Email notification and templates, Reports and Dashboard.
• Having good knowledge as Wave developer.
• Experience in large data migrations using SF Data Loader and Jitter Bit loader.
• Ability to adapt to any environment such as working with small or large groups or independently and excellent communication skills.
• Worked on numerous lightning components.
• Created various charts using Lightning component.
• Worked on cross platform usage of the project functionality using Lightning.
• Created a user interface in Lightning using Aura components, CSS, Bootstrap for a user to enter case details and submit in toSalesforce.
• Built reusable UI/UX components with lighting component framework.
• UsedSalesforceLightning Inspector to debug the lightning components during the development process.
• Used Salesforce1 simulator during the development to test if the lightning components works properly on the mobile device.
• Developed Lightning components and used Lightning App builder to use those components in Lightning pages.
• Played Key role in gradual transition of company's application fromSalesforceClassic to Lightning Experience.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce, Apex Language, Apex Classes /Controllers, Apex Triggers, SOQL, SOSL, Visual force Pages / Components, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Eclipse, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production) .

Languages: Java, C++, C# and .Net

Web Technologies: SOAP, REST, WSDL, HTML, AJAX, JavaScript, XMLDatabases Force.com MySQL, Microsoft SQL Server, Microsoft Access.

ETL/Integration Tools: Force.com, Data loader, Force.com Workbench, Methodologies SDLC, Agile.

Platforms: Windows … Linux (Fedora, RHEL), UNIX(Sun Solaris, Open Solaris) .

PROFESSIONAL EXPERIENCE

Confidential - San Diego, CA

Salesforce Developer

Responsibilities:

• Designed Requirement documents and functional documents for the development team.
• Strong understanding of Salesforce CPQ capabilities and limitations and can clearly communicate those to customers.
• Experience managing large - scale full-life cycle implementations of Quote to-Contract(CPQ/CLM) solutions.
• Involved in CPQ customization in developing and designing Guardrails Validations, Upgrade/Downgrade and Amend flows of Various Products at Quote level.
• Good understanding of Configure-Price-Quote functionalities throughout the entire customer lifecycle for various routes to market.
• Integrated CPQ system with multiple CRMs like Salesforce and CRM On Demand.
• Supported and improved sales cycles by implementing CPQ solutions effectively.
• Set up Marketing Campaigns, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Created Managed and Unmanaged Packages for PartnerSalesforceusers and other external users.
• Involved in Set up and managedSalesforceCommunities.
• Implemented Visualforce pages with public-facing websites by using Force.com Sites.
• Experience in working on Sales Cloud, Service Cloud & Marketing Cloud.
• Implemented wave analytics dashboards for business customers.
• Involved in articulating design of wave analytics and implementation.
• Integrated with Salesforce by using Marketing Cloud connector.
• Specify timers that sendAjaxupdate requests to Force.com according to a specified time interval.
• Key role in gradual transition of company's application fromSalesforceClassic to Lightning Experience.
• ImplementedSalesforceLightning Components for small set of users within the organization.
• Configured Campaign Management, Lead Conversion and Case Management Process.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Worked on UI/UX layout design and successfully implemented.
• Worked with Dynamic Apex to access sObjects and Fields, execute dynamic SOQL, SOSL and DML queries.
• Worked on lightning Process Builder to consolidate existing workflow rules.
• Generated various reports and dashboards in lightning for Sales performance tracking.
• Worked on translating several VisualForce pages to lightning framework.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities.
• Managing on call support to the client.
• Worked on REST/SOAP API to integrate data from /To other Systems.
• Supported onshore for data integration activities.
• Performed the roles of onshore support Engineer for the internal users to use the application and developed their own custom reports.
• Worked on Picklists, Dependent Picklists, Record Types to enforce data quality.
• Worked on RESTful web service api.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Integrated webservices by generating the necessary stubs from the WSDL files for extracting the data from home grown applications by using the home grown web services.
• Expertise working with live agent, a chat bot virtual assistance system.
• Worked on selection binding and result binding for wave dashboards.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Developed UI/UX changes for better user interface using Salesforce Lighting Design System.
• Created and Customized wave apps and dashboards for various types of sales and marketing use cases.
• On call team schedule, provided user support and responded to critical issues.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email-Services, Apex Language, Workbench, Visual Force Pages, Components and Controllers, Lightning Components, Web Services, JavaScript, Css, Html,Eclipse IDE Plug-in, Data Loader.

Confidential

Salesforce Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com like Accounts, Contacts, Leads, Opportunities.
• Customized Page layouts, record types, Security & Access Controls and Communication Templates as per the organization requirements.
• Integrated the API and Web Services for extracting the data from external systems to display in the pages of Salesforce.com using the SOAP and REST services.
• Developed and Deployed Apex Triggers, Apex Classes and Test Methods to facilitate details capturing and updating on leads, prospects and contacts.
• Set up Marketing Campaigns, Lead Queries, Assignment rules, Web - to-Lead and Auto-Response rules
• Integration between workday and Salesforce.
• Worked on Data science to analyze information from the web and data throughtout Salesforce to predict Customer behavior in Marketing cloud.
• Worked on Automating journeys for the entire customer experience using Salesforce Marketing cloud.
• Involved in Set up and managedSalesforceCommunities.
• Designed Requirement documents and functional documents for the development team.
• Created test scenarios on Sandbox environment and used Force.com component development wizard.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Created new case records automatically by enabling triggers to process incoming service e-mail requests from customers.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Visual Force Components & Controllers, SOAP CSS, html,API, Email Services, App Exchange Data Loader, Import Wizard, Data Migration, Dynamic Document Packages.

Confidential

Salesforce Admin/Developer

Responsibilities:

• Responsible for coordinating the change management process including estimating change requests, analyzing business and technical impact.
• Worked in Agile methodology framework in a Sales Cloud application.
• Collaborated with the QA team to develop the test plan, test conditions and test cases to be used in testing based on business requirements.
• Created the Business and Functional Requirements and conducted walkthrough's with the developers.
• Worked on Data synchronization between SQL data base and Salesforce using Informatica Cloud.
• Worked on SAP integration with Salesforce using Informatica cloud.
• Extracted data from Data Warehousing through Informatica for report generation.
• Update the business rules, business logic and data definition rules to reflect the current data passed to the downstream systems/applications.
• Involved in user account creation, Roles & Profile creation, user group creation.
• Developed several custom objects, tabs, workflows & assignment rules..
• Involved in migrating the data from external legacy systems into Salesforce.com using Apex Data Loader & CSV files.
• Perform detail analysis on Business requirements, Data requirements, and system requirements and conduct gap analysis to meet the business needs.
• Involved in App Exchange planning process to place product into public sharing directory.
• Created Use cases, activity report, logical components and deployment views to extract business process flows and workflows involved in the project.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, Workflow & Approvals, Reports,html, Css, Custom Objects.

Confidential

Programmer Analyst

Responsibilities:

• Developed running prototype model with HTML, CSS, Java Script, JSPand amended on requirement change.
• Participate in Requirement Gathering with Business Analyst.
• Member of Change Control Board.
• Production IR (Bugs) Analysis, Fixing, Tracking and coordinating.
• An integral part of the IR resolution processes as a Client interface, dashboard updates to GE IT.
• Providing efforts for Development of the Change Control
• Automated regression testing with Win Runner.
• Well conversant with Test Director - another great tool used for Application Testing.

Environment: JAVA, JSP, JavaScript, CSS, HTML, XML, Oracle 8i.