SUMMARY

• More than 8+ years of experience as Business Analyst with diverse background in IT, Service Delivery, Healthcare, Banking and Education Domains.
• Experienced in analyzing business requirements and supporting information systems projects
• Comprehensive knowledge of system development lifecycle (SDLC) which includes Waterfall, Agile, Scrum, V - Model.
• Experience in creating Test Plans and Test Cases from the Requirements documents for distinguished testing efforts and User Acceptance Testing (UAT)
• Experienced in deploying and supporting TrackWise, LIMS and Empower applications used in pharmaceutical / biotech/ medical device industry
• Experienced in developing and delivering technical solutions across various business groups
• Experience with Change Control processes
• Proficient in coordination of defect management and monitoring the status using tools like Quality Center
• Good knowledge in documenting detailed requirements, user stories, business processes and technical specifications for both custom and commercial off-the-shelf (COTS) systems
• Comfortable in a fast-paced small company environment with minimal direction and able to adjust workload based upon changing priorities
• Demonstrated excellence in critical thinking and analysis, small and large group facilitation, and presentation skills.
• Ability to grasp and apply basic analysis concepts and break-down a problem to achieve conclusions.
• Computer proficiency, including knowledge of MS Office Suite and data structure
• Expert with MS Excel using PivotTables, VLookup, Formula, and Conditional Statements. Automated various application and procedures using Excel macros.
• Demonstrated ability/experience in thinking at a high-level but have the ability to get into finer details
• Ability to quickly pick up and learn multiple IT systems
• Ability to work with remote teams and support several changes/projects simultaneously.
• Excellent interpersonal, verbal and written communication skills
• Ability to work after hours as needed

TECHNICAL SKILLS

Operating Systems: Windows XP, Vista, 7, 8.1, 10, Android, Solaris & Mac OS.:

Modeling Tools: MS Visio

SDLC Methodologies: Waterfall, Agile, Scrum, V-Model:

Databases: MS SQL, MS Access, Oracle 10g, 11g:

Project Management Tools: MS Project, SharePoint, Trackwise, Documentum, Oracle EBS, Qumas, EDMS

ETL and Reporting Tools: Adaptive Insight, Tableau Desktop, Salesforce, Netsuite, LIMS, MDM, CRM:

Other Applications/Tools: MS Office Suite, Office 365, SmartCloud:

PROFESSIONAL EXPERIENCE

Confidential, Saratoga, CA

Business and System Analyst

Responsibilities:

• Providing user support for day-to-day issues in key systems: Whipple Hill, NetSuite, Adaptive Planning, etc.
• Involved in activities to implement, support, and manage business processes that span the company and various systems such as CRM (i.e. NetSuite, Salesforce), reporting tools (i.e. Adaptive Planning), and web portal applications (i.e. Whipple Hill).
• Developing reports and dashboards on Salesforces as per the requirement.
• Developing and importing data files into Salesforce.
• Providing support to the internal stakeholders; leadership and teachers.
• Handling requests for development of ad-hoc reports and dashboards from the internal tools.
• Handling monthly and quarterly results and metric reporting.
• Support in creating salesforce reports and dashboards as per requirements.
• Experienced in providing support for tools/systems being used internally..
• Integrating and streamlining reports and underlying data sources.
• Experienced in using MS office-Excel, Word, Powerpoint etc

Confidential, Newark, CA

Computer System Analyst

Responsibilities:

• Performed validation activities for deployment of new systems, upgrades, and enhancements
• Assessed the ability of the system to fulfill 21 CFR Part 11 and EU Annex 11 Requirements.
• Involved in the validation documentation including Plans, requirements, SOPs, IQ/OQ/PQ, trace matrix, test scripts, and summary reports
• Worked closely to ensure compliance with current Federal, State and local regulations pertaining to GMP/QSR, and associated regulatory agencies.
• Involved in writing and reviewing Deviation investigation reports
• Developed Business Requirements Document (BRD), System Requirement Specification (SRS) Functional Requirements Document (FRD), Use Case Document, Use Case Diagrams, Activity Diagrams, and Sequence Diagrams.
• Coordinated, monitored, and performed all phases of system testing, and facilitated User Acceptance Testing.
• Participated, reviewed and approved change requests, regulatory and risk assessment,Validation deliverables and maintenance procedures, deviations and CAPA's
• Worked closely with project team members to in corporate appropriate elements of quality and compliance into the system lifecycle.
• Provided oversight and guidance of testing activities including assisting with test script development and documenting defects and test results.
• Reviewed and approved computer system validation work products, assuring thoroughness of validation planning and making appropriate progress towards timely completion of validation deliverables

Confidential, Parsippany, NJ

System Analyst

Responsibilities:

• Responsible for validation/qualification of IT infrastructure, enterprise system and updated validation/qualification and project document templates.
• Worked extensively on understanding and implementation of FDA validation guidelines and industry best practices.
• Implemented policies and procedures to validate / verify equipment, computer systems, and processes in accordance with regulatory requirements and company standards.
• Generated, executed, reviewed, and completed validation documentation required (Traceability Matrix, URS, IQ/OQ/PQ protocols, and summary reports)
• Worked closely on compiling and analyzing the validation data and maintain validation documentation.
• Facilitated and supported validation training, change control, periodic review of validated systems, equipment, and processes.
• Worked closely with management personnel to represent QA/Validation in project teams with the objective to assure that project quality objectives are met.
• Involved in providing technical decision making regarding cGMP compliance, regulatory issues, validation strategy, and quality systems and/or strategic activities.
• Conducted root cause analysis, prepare technical investigative reports and formulate recommendations for disposition and actions related to product nonconformance.

Confidential, Cambridge, MA

Data System Analyst

Responsibilities:

• Worked with the data systems that supports Field Sales, Confidential t Access and Reimbursement, Managed Markets, Key Account Managers, Contracts and Pricing etc. teams, facilitating day to day operations and strategic decision making that directly impact Confidential t lives.
• Supported cross functional data needs and facilitating quality reporting and analytics
• Involved in adding new QCs as needed with the new business issues and new data sources
• Worked closely with reviewing System Integration test results and participating in the User Acceptance Testing of any ad-hoc or planned releases for Data Warehouse interfaces, CRM application, reports, and vendor feeds.
• Involved in conducting and communicating ad-hoc analytics on data integrity, data updates and new account creation in MDM that supports accurate and timely reporting
• Worked with internal IT, external partners and business functions on data maintenance and on boarding activities with a focus on customer needs and responsiveness

Confidential, Smyrna, GA

Healthcare Analyst

Responsibilities:

• Conduct data analysis and database management
• Reporting and support for requests for ad hoc reports, dashboard, custom healthcare analysis, miscellaneous research, etc
• Contribute and assist in managing quality data, quality assessments and advise on analytic methods
• Support users/client and staff with proprietary software
• Worked closely with the client manager and account team to identify and understand the clients' healthcare information needs.
• Ensured that data management projects are delivered on time, within scope of client use and within budget.
• Developed, maintained and documented database design and data enhancement specifications, and present these to the client.
• Worked closely to design, maintain, execute and document database tests and support user acceptance testing.
• Instructed clients on database structure, data quality, documentation, and software applications.
• Involved in recognizing and managing out-of-scope activities so appropriate actions can be taken. For each update, execute all DM test cases, document results, obtain supervisor sign-off, and work on resolving failed test cases prior to proceeding with the update.
• Involved in identifying root cause of data quality issues, complete complex data investigations and resolve data quality issues during testing.
• Assisted with estimating level of effort for proposed projects.
• Involved in data install meetings.
• Worked closely with the client internal as well as external meetings.
• Collaborate and work closely with clients and project team to deliver results within deadlines
• Complete assignments on time and manage sub-tasks.

Confidential

Decision Support Analyst

Responsibilities:

• Collaborated with the Salesforce development team and Executive team to understand business problems and develop new analytics solutions that add business value.
• Produced new and creative analytic reports using Tableau
• Involved in prioritizing business intelligence cases and writtene requirements documents for users
• Designed and developed ETL processes using T-SQL and occasionally SQL Server Integration Services (SSIS)
• Assisted with complex system integrations as necessary
• Worked closely with the BI Solution architecture and performance tuning
• Developed, tested and delivered error free data
• Performed requirements gathering and analysis
• Efficiently conducted Data Conversions from legacy software to SmartCloud software using Excel, Microsoft Access, SQL Server and SSIS (SQL Server Integration Services).