SUMMARY

• Over 15 years of professional experience in the IT industry as a successful Business Analyst. Diverse exposure with focus on Business Analysis of web application software for Finance, E - Commerce, Insurance and Healthcare industries. Liaison between business and technology teams to enable implementation of innovative business processes and system solutions.
• Expertise in creating requirement artifacts using Unified Modeling Language (UML) approach.
• Efficient team player with ability to adapt to new technologies smoothly through excellent interpersonal, communication and analytical skills.
• Liaison between management and technical teams with effective communication and relationship expertise.
• Highly motivated team leader with strategic thinking, excellent communication, presentation and interpersonal skills; adapt at creating, editing and coordinating extensive communication networks.
• Excellent understanding of Software Development Life Cycle, Rational Unified Process (RUP), Software Test Life Cycle (STLC) and Test Methodologies (Waterfall, SCRUM, Agile) from project definition to post-deployment documentation.
• Cross functional experience with on and offshore teams in cross training, data management and project deliverables.
• Strong Knowledge of UML to model views in Microsoft Visio, Enterprise Architect & Rational Rose.
• Held Joint Application Development (JAD) Sessions for requirements crystallizations and business area analysis to identify business needs and technological improvements.
• Expertise in creating flow of events for use cases, activity diagrams, mockups, artifacts, prototypes, logical and component views to extract business process flows and workflows, user stories thereby helping development and quality assurance in understanding the requirements.
• Created Sequence diagrams, Collaboration diagrams, story boards or wire frames and web page mock ups in MS-Visio.
• Analyzed system specifications, prepared business requirement documents, functional requirement documents and presentations for full understanding of the project.
• Involved in implementing the procedures, guidelines and policies to create Requirement Traceability Matrix in accordance with industry best practices.
• Used requirements traceability matrix (TM) to track features to use cases to requirements.
• Maintained communication among stakeholders and project teams.

TECHNICAL SKILLS

Business Modeling Tools: Microsoft Visio, Rational Rose, PowerPoint, Excel

Change Management Tools: Rational ClearCase, ClearQuest, Test Director

Other Tools: WinRunner, LoadRunner, Rational Requisite Pro, Rational TestManager, MS Project, SharePoint, Aha, Jira

Programming Languages: C, C++, Java, SQL, Visual Basic, PL/SQL

Operating Systems: Windows NT 4.0/XP/2000/ME/95/98, Sun Solaris, MS-DOS, UNIX

RDBMS: MS-SQL Server 7.x, MS Access 7.x, Oracle 8i/9i

Web Technologies: HTML, DHTML, XML

Servers: BEA WebLogic, IBM WebSphere IIS 4.0/5.0, Apache

Testing Tools: Quick Test Professional (QTP) 7.0/6.5/5.6, Watir/Ruby Eclipse 8.0, Test Link

Reporting Tools: TestDirector 8.0/7.6/7.2/7.0 , Quality center 8.2, Clear Quest, MS SharePoint, Perforce, Quality Center 10.0

PROFESSIONAL EXPERIENCE

Confidential, Malvern, PA

Product Owner/Business Analyst

Responsibilities:

• Product Owner/Business Analyst for the Development Projects is the bridge between the Product/Clients and Development teams for deliverables
• Involved in the initiation phases of projects to review requirements from the Business team, interface with development Design team before bringing these prospective opportunities into the development team backlogs
• Worked with other POs from Sweden and Manila to coordinate the features between the three teams and keep each other on loop of the deliverables
• Worked with Management and Product Management for work/feature split and T-shirt size estimations of features for three cross functional teams
• Was involved in the Product Forums with Development Management, Product Management and Client side consultants to hash out ongoing development concerns, requirement clarifications/opportunities and client level deadlines for features
• Worked with UX design team in NY for each feature design and enhancements to bring back to development team so we could determine a realistic timeline and solution
• Documented Business Requirements and broke those into User Stories with acceptance criteria and design details in Jira tool, linked these into Aha (tool) board for product management view and traceability
• Managed Documents as per release, feature list, enhancements on SharePoint to keep it transparent to the teams
• Worked closely with Malvern Development frontend, backend and QA teams to communicate the requirements and to hash out the designs if there were inconsistencies in backlog grooming meetings
• Was part of Sprint Planning with Scrum Masters and dev QA team to outline the story intake for each sprint
• Worked closely with QA lead from Sweden to prepare the Regression backlog for each release and transfer of scripts to the cloud team
• Did some User Acceptance testing when needed for the releases
• Tracked project milestones based on work breakdown tasks completion with scrum masters, also stepped as scrum master when needed
• Communicated the project success and shortcomings to product management teams to give them better visibility into the release deliverables
• Prepared and worked with Development teams to organize sprint level and release level feature Demonstrations for the product management
• Develop relationships with cross functional teams to ease communication flow between different time zones
• Worked business problems and opportunities in the context of the requirements and recommend solutions that enable the organization to achieve its goals
• Prepared release level feature Demo and KT sessions for upper management, sales and marketing teams to display the setup of features and how they flow back end and front end.
• Lead, reviewed and wrote the User Guides for each release enhancement for end customer use
• Helped the Documentation and Marketing teams to capture the details on new features for every release train.

Confidential

Sr. Business Analyst

Responsibilities:

• Worked on High Visibility client facing projects effectively with large teams for CHOP and Virtua Hospital joint ventures
• Involved in the initiation phases of projects to assist with planning, scheduling, resource allocations by making work break down structure.
• Work closely with Information Security team on eDiscovery projects to ensure compliance and government policies.
• Single handedly documented Visio Flows for Nurse Call System Replacement and effectively documented/tracked requirements.
• Tracked project milestones based on work breakdown tasks completion.
• Hired, mentored and coached BACoE (Business Analysis Center of Excellence) team members and helped them take on greater responsibilities.
• Develop strong partnerships with business and clinical leaders to drive focus on the strategic program objectives.
• Understand business problems and opportunities in the context of the requirements and recommend solutions that enable the organization to achieve its goals.
• Gathered stakeholder and user requirements through requirement gathering sessions: joint sessions, one on one, phone meetings and email exchange.
• Owned the SRD (Solution Requirement Document) for each project which was broken down into Business Requirements, Functional and Non Functional requirements.
• Documented concise system requirements which were accurate, precise, and non-ambiguous.
• Worked with multiple departments for the development of RFI/RFP and vendor selection scorecards.
• Worked closely with the SMEs, Executive Team and Project Team to gather high level needs for vendor selection for Nurse Call Replacement System, Real Time Location System and Mobile Wayfinding Application by assigning scores to needs/requirements for accurate results.
• Engaged the different stakeholders and their delegated staff to gather the Non- functional requirements (Security and Safety, Maintainability, Usability, Supportability, Performance)
• Used Workflows to describe or discover scope for the projects.
• Worked closely with Clinical Champions to design and document the Clinical Work Flows based on the department roles.
• Worked with Vendors to make sure the development and programming of the software is in alignment with the functional requirements.
• Worked closely with customers and SMEs to identify and define business rules and changes related specific project functions.
• Executed continuous improvement plan by identifying and resolving more complex problems.
• Identified the high-risk points and the priorities for the project manager to keep him on track of the progress.
• Effectively communicated with executive level management and business stakeholders.
• Updated the Use Cases and Requirement Matrix after Level one onwards (CRUD).
• Extensively involved in interfacing and communicating with the developers, testers and business team to isolate and address issues.
• Deliver projects on time, on budget, with measurable results, delighted customers and harmonious team.

Confidential, Oaks, PA

Sr. Business Analyst

Responsibilities:

• Lead requirements gathering process in project level meetings to prepare software requirement documentation.
• Segregated requirements into high level and low level Use Cases, and added design documents as part of technical specifications.
• Prepared and updated Functional design documents for Phase 4 of Free Asset Movement tool, FreeTrack.
• Maintained and updated the artifacts that feed into the design document to development use like file mapping documents, incoming and outgoing file layouts, screen mockups, field layouts for each form etc.
• Acquired sign offs on each Use Case for Functional design from Stakeholders and development team lead.
• Executed continuous improvement plan by identifying and resolving any requirement level changes depending upon the changing needs of stakeholders.
• Interacted with key clients and stakeholders on business strategy and expansion of more elaborate platform coverage, time constraints, project deadlines and any changes in requirements.
• Effectively communicated with executive level management and business stakeholders in keeping the project progress on track, discussing the project level risks, project expense SWAG which scoped the high level budget phase by phase.
• Extensively involved in interfacing and communicating with the Project Managers, Developers, Testers, Tech Leads and business team to isolate and address issues.

Confidential, DE

Business Analyst

Responsibilities:

• Facilitated requirement gathering process in project level meetings to prepare software requirement documentation, technical specifications and test plans.
• Experience with writing feature specific requirements software enhancements and new software
• Worked closely with stakeholders to segregate software product functionalities, business rules and database change requirements.
• Segregated requirements into high level and low level Use Cases, and added design documents as part of technical specifications.
• Conducted and participated in requirements workshops with Collections and Care Business departments to gather detailed requirements.
• Tracked and acquired sign offs on each Test Strategy documents from vertical leads, sponsors, stakeholders which included the requirements broken down at feature level.
• Verified the business scenarios on new builds to allow extended testing by the Quality Assurance team.
• Supported the quality assurance team by creating test scripts and performing testing at various stages of the software development life cycle.
• Executed continuous improvement plan by identifying and resolving any feature level changes depending upon the changing needs of stakeholders.
• Interacted with key clients and stakeholders on business strategy and expansion of more elaborate testing coverage, time constraints, project deadlines and any changes in features.
• Identified the high - risk points/number of features going in a particular release, for each release via Risk Reports.
• Analyzed the project progress for each Plan Closing Version before release date and produced a Risk Score Card based on the features and defects related - deeming it to be a LOW, HIGH or MEDIUM risk project for a particular release.
• Worked closely with customers and SME s to identify and define business rules and changes related to specific project functions.
• Effectively communicated with executive level management and business stakeholders in keeping the project progress on track, discussing the project level risks, what features may move to future releases, how to utilize resources efficiently to keep the budget on track.
• Extensively involved in interfacing and communicating with the Project Managers, Developers, Testers, Tech Leads and business team to isolate and address issues.
• Assisted project managers and executives attain better visibility into project status, and trained them to coordinate their work around project tasks and deliverables.

Confidential, San Francisco, CA

Business Analyst

Responsibilities:

• Facilitated strategic planning during the requirement phase with the Project Manager. Gathered stakeholder and user requirements through requirement gathering sessions.
• Segregated requirements into high and low level Use Cases, Activity Diagrams and Sequence Diagrams.
• Documented concise system requirements (Business Requirements Document and Functional Requirements Document) which were accurate, precise, and non - ambiguous.
• Executed continuous improvement plan by identifying and resolving more complex problems.
• Interacted with key clients and consulting clients on business strategy and expansion of more elaborate requirements matrix.
• Identified the high-risk points and the priorities of the application
• Involved in the data management process by working with the offshore data management team.
• Worked closely with customers and SMEs to identify and define business rules and changes related specific project functions.
• Effectively communicated with executive level management and business stakeholders.
• Updated the Use Cases and Requirement Matrix after Level one onwards (CRUD).
• Tracking and communicating critical project issues and decisions to executive management after SCRUM sessions.
• Used requirements traceability matrix (TM) to track features to Use Cases to requirements.
• Developed a systematic approach to eliciting, organizing, and documenting the requirements of the to-be-system using the Requirements Management Plan.
• Extensively involved in interfacing and communicating with the developers and business team to isolate and address issues.
• Conducted SQL queries to confirm that the business rules are met at database level.
• Helped project managers and executives attain better visibility into project status, budgets and risk in order to make more informed decisions.
• Deliver projects on time, on budget, with measurable results, delighted customers and harmonious team.
• Verified the Business Scenarios on new builds to allow extended testing by the QA team.

Confidential, San Francisco, CA

Business Analyst

Responsibilities:

• Involved at high level with PM in scoping the project and later scheduling and risk assessment.
• Prepared Business Workflow models that cover "How" business processes are accomplished. Prepared Workflow diagrams analyzed AS IS and TO BE scenarios, designed new process flows and documented the business process and various business scenarios.
• Created flow of events, Use Cases, Activity Diagrams, mock ups, State Chart diagrams, Sequence Diagrams, using Rational Tools
• Created web page mock ups in MS - Visio.
• Analyzed business requirements with other BAs and segregated them into use cases and activity diagrams using Rational Tools.
• Assisted project managers and executives attain better visibility into project status, budgets and risk in order to make more informed decisions.
• Coordinated their work around project tasks and deliverables as well as leverage best practices.
• Interviewed business area experts, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business and technical team.
• Involved in detailing project mission, Data Process Flow Diagrams and timelines.
• Formed a bridge between the Project Manager and different teams with effective presentations.
• Met with Quality Assurance Analyst and Leads regarding Ambiguity Reviews.
• Extensively involved in interfacing and communicating with the developers and business team to come up with efficient test plans and test cases
• Documented and managed the change requests and defects using Rational Clear Quest.
• Worked on collecting and analyzing the test metrics and then submitting the reports, which kept track of the status and progress of the testing effort.
• Performed queries from SQL database to extract and analysis data to create reports for the management team or development understanding of the functionality.

Confidential, Cleveland, OH

QA Analyst/Project Lead

Responsibilities:

• Analyzed Business, Functional Requirements and developed Test Plans, Test cases and Test scripts for both positive and negative tests.
• Involved in regression testing of web - based application written in Java. Wrote test cases for each valid transaction and reported bugs.
• Documented technical Specs and developed test plans and test scripts for manual testing using Quality center/Test Director.
• Monitored the progress of SIT (System Integration Testing) and provided SIT Results Summary.
• Performed and facilitated Cross-Browser testing on application using Browsers IE, Netscape and Firefox.
• Responsible for back-end testing/database testing, done using SQL queries.
• Responsible for validating the application server log by running Unix Commands on backend server.
• Extensively performed Spot check test, Functional testing, Integration testing, System testing, Regression testing and Data driven testing.
• Interaction with PM, development team lead to report defect metrics, statuses, severities and developer assignments.
• Updated and assigned test case updates to testers whenever requirement changes or software changes occur.
• Generated data driven scripts for multi user access for product information module, using the data tools.
• Used Test Director for bug tracking and investigated software bugs. Conducted daily SCRUM sessions during UAT
• Responsible for generating weekly status report and documented complete Release notes.
• Performed validation tests to ensure that the developed functionality meets the specifications prior to UAT testing.

Confidential, Fremont, CA

QA Tester

Responsibilities:

• Carried out manual testing to check whether the application is functioning as per the design documentation and functional requirements.
• Involved in Analysis, Design, Testing, Debugging, Bug Reporting & Documentation
• Interacting with Developers and Business Analyst regarding requirements, test scenarios, and defects.
• Created Test Scripts based on the FRD to cover various scenarios for functional, positive, negative testing.
• Used Test Director to create, manage, run test suites, generate reports for percentage of failures, defect status etc.
• Work closely with the Developers and Engineering Teams in the review and modification of product specifications. Used SQL to query the database and verify the generated reports.
• Carried out Regression and System Testing
• Submitted Test Problem Reports to the Team Lead daily.
• Perform backend testing by using SQL queries and check if the reports generated actually suffice the search criteria submitted.