SUMMARY

• More than 8 years of progressive experience in the Information Technology industry spanning across various phases of the Software Development Life Cycle (SDLC).
• Experience includes all aspects of the system development life cycle including Requirement Gathering, Gap Analysis, Process Design, Documentation, Development, Unit Testing, Integration and Systems level testing, Test Script authoring and execution, Defect Management & Production Support.
• 7 years of experience in Siebel CRM viz. Siebel Integrations, Siebel Web services, Siebel EAI, Siebel UCM, Siebel Call Centre and Sales, Siebel 8x PRM, Siebel 8x Portals.
• Extensively worked on different Siebel Technical areas such as
• EAI (Integrations)
• Siebel Configuration, Scripting and Workflows
• UCM, UCM Data matching and cleansing
• Database Skills, Oracle PL/SQL
• Well - versed with Siebel CRM Applications/Tools v7.5, 7.7, 7.8, 8.0 and 8.1.
• Strong knowledge of the Siebel tools, applications, architecture and configuration of Siebel from both technical and functional perspective.
• Business Analysis experience includes providing end to end solutions for different Siebel functionalities, some of which are
• Call Center & Field Service Modules (Service Request, Activities & Trackers).
• Orders Management (Sales and Service Orders).
• Asset Management (Assets and Products)
• Over 1 years of experience in Functional and Software Testing
• Involved in Full Cycle implementation projects on Siebel v8.1 and multiple maintenance projects on Siebel various Siebel versions.
• Good communication and inter-personal skills, accustomed to work in a team environment with tight schedules, capable of working efficiently under pressure
• Experience in administrating Simple Products, Customizable Products, Bundle Products, Constraints, User properties
• Experience in Scrum and Agile methodologies.
• Energetic, hardworking, willing to learn and accept constructive feedback.
• Currently working as System Analyst in Birlasoft in US.
• Worked as a Business Analyst/EAI and Senior Developer and was involved in implementation of several business critical functionalities and 56 integrations in the project which included both Real Time Interfaces (Web Service based inbound/outbound Integrations) and Batch Interfaces (Recurring EIM Loads).
• Extensive experience in implementing Siebel Web Service Based Inbound/Outbound Integrations; using workflows, Business Services, Integration Data Maps, eScript, VBC's, Symbolic URL Administration, Integration objects.
• Extensive experience in Development and Configuration including, but not limited to, creating Workflows, eScripting, Business Service, Data Validation Manager, Personalization Rules, Runtime Events, Workflow Policies etc. in the Siebel Tools/Application.
• Customized and created Business Components, Business Objects, Screens, Views, Applets, Pick Lists, MVF, Multi-value links, joins, user properties, Import Objects, IO/ICs etc.
• Ability to come up with creative technical solutions while applying Siebel best practices and working within coding standards.

TECHNICAL SKILLS

Siebel CRM Apps: Siebel 7.5, 7.7, 8.0, 8.1 (EAI, Webservices, Configuration, Scripting, Workflows, DVM)

Siebel Applications: Siebel UCM, Siebel Call Center, Siebel Sales, Siebel Medical

Software Products: Siebel 7.8.2/ 8.0/ 8.1.1.9 Windows 2000, Rally, Altova XML Spy, Mercury Quality Center, SOAP UI

Tools: Siebel Tools, Toad, PL/SQL Developer

Methods: Siebel eScripting Methods

Database skills: Oracle 9i, 10g.

Programming Languages: C, C++, Java, and PL/SQL.

Scripting Languages: eScript, Java Scripting

Siebel Tool: Siebel Configuration, Workflows, Scripting.

Siebel EAI: VBC, Web Services & JMS Integration

Siebel Administration: Siebel Servers Basics

Siebel Enterprise Integration Manager: SQL loader

PROFESSIONAL EXPERIENCE

Confidential

Integration Architect/Business Analyst/ Siebel Developer

Environment: Siebel 8.1.3 (Siebel Medical), Oracle 10g

Responsibilities:

• Understand business requirements for the integrations and provide an efficient solution for the same.
• As a member of Real-time integration team, involved in design and development of integrations with external systems using Oracle SOA as middleware.
• Involved in designing 56 odd integrations and assessing gap by interacting with external systems during design
• Worked on the development of more than 47 Real-time Integrations.
• Extensively Configured Integration Objects, Integration Components, Business Components, Business Objects, VBCs, EBCs, Links, MVLs, MVGs, Picklists, Field User Properties, BC User Properties and IC User properties
• Designed and Developed Integration Workflows and Business Services
• Used Oracle suggested Customization Levels to provide solution in Siebel which makes the application to be easily upgradable and maintainable.
• Providing the Technical Solution/design for the complex/simple business requirements.
• Coordination with different end-system teams for point-to-point integrations.
• Providing help to other Dev Team members in designing/developing the solution for the pieces assigned to them and helping them in resolving technical issues they encounter during implementation.
• Coordinating with testing team for defect fix
• Worked on Agile Methodology. We are following Scrum in the project, where we create user stories and achieve milestones in each sprint.
• Giving Demos to Business Owners on weekly basis for the functionality developed.
• Interacted with Client in Design Discussion and involved in IRS and design Documents creations.
• Worked on both Outbound and Inbound Integrations.
• Strong technical and Functional Knowledge of Web service, workflows and scripting.
• Strong functional knowledge of all entities used in Americas Project.
• Working on Service Request and Activities Module.
• Responsible for creating Integration Objects for Inbound and Outbound Web Service Interfaces
• Created Data Mapper for Inbound and Outbound Interface
• Created processes, sub processes to meet business requirement
• Prepared the mapping sheet and other detail design documents
• Worked on MyWorkshop, Quality Center, SDM
• Created and customized applets and Business Component
• Wrote eScript to meet the user requirements and business logic
• Wrote Unit test scripts and involved in Unit testing.
• Was Involved in Unit Testing, Integration Testing and load testing.
• Prepared Low level Design Documents.
• Prepared High Level Design Documents.
• Prepared CUT OVER Plan and IRS.

Confidential

Integration Lead/ Siebel Developer

Environment: Siebel 8.1.3 (Siebel Medical), Oracle 10g

Responsibilities:

• Worked as an Integration Lead.
• Worked on both Outbound and Inbound Integration.
• Was involved fully in the designing of both Inbound and Outbound Interface.
• Worked on Product Module and interfacing Products from GPM to Siebel.
• Coordination with different end-system teams for point-to-point integrations.
• Providing help to other Dev Team members in designing/developing the solution for the pieces assigned to them and helping them in resolving technical issues they encounter during implementation.
• Supported PST Team on UCM related issues.
• Strong technical and Functional Knowledge of Web service, workflows and scripting
• Helped PST team in solving issues in UCM where Changes in the BDM workflows and other UCM specific Business Services.
• Responsible for creating Integration Objects for Inbound and Outbound Web Service Interface
• Created Data Mapper for Inbound and Outbound Interface
• Act as developer and created and customized Workflows used for Inbound and Outbound Interface
• Created processes, sub processes to meet business requirement.
• Was involved in Inbound, Outbound and whole of the Integration process.
• Prepared the mapping sheet and other detail design documents.
• Created Data Mapper for Inbound and Outbound Interface
• Prepared Low level Design Documents.
• Prepared High Level Design Documents.
• Prepared CUT OVER Plan and IRS.

Confidential

Integration Lead/ Siebel Developer

Environment: Siebel 7.8 (Siebel Medical), Oracle 10g

Responsibilities:

• Worked on UCM Development and Real time integrations
• Exposure to UCM Data Administration
• Worked mainly on UCM specific Object, workflows and Business Service.
• Worked on configuring UCM Batch Data Management workflows.
• Worked on configuring third party Server - SDQ Matching server for enabling Data Matching in UCM.
• Worked on configuring Survivorship rules as per business requirements.
• Worked on Merge, Unmerge functionality of UCM. Worked on configuring merge in UCM.
• Worked on configuring Publish Subscribe functionality in UCM.
• Was involved in editing UCM specific Business Services to enable Data Matching and Data Cleansing.
• Have Exposure to basic concepts like Consolidation, Governance, Data enrichment in UCM
• Exposure to all UCM specific BCs and tables like UCM Source Data and History Tables.
• Was involved in exploring of many vanilla web services of UCM.
• Worked as single resource and worked on both Outbound and Inbound Integration.
• Was involved fully in the designing of both Inbound and Outbound Interface.
• Worked for integrating Account, Addresses, Account Synonyms, Segments and Cross References.
• Responsible for creating Integration Objects for Inbound and Outbound Web Service Interface
• Created Data Mapper for Inbound and Outbound Interface
• Act as developer and created and customized Workflows used for Inbound and Outbound Interface
• Worked on Soap filter to twig and customized the message as per SOA requirement.
• Prepared the mapping sheet and other detail design documents.
• Created and customized applets and Business Component
• Wrote eScript to meet the user requirements and business logic
• Wrote Unit test scripts and involved in Unit testing.
• Was Involved in Unit Testing, Integration Testing and load testing.
• Prepared Low level Design Documents.
• Prepared High Level Design Documents.

Confidential

Siebel Developer

Environment: Siebel 8x PRM Manager, Portals, Oracle 10g

Responsibilities:

• Working as a Configurator in Upgrade Project
• Resolved the conflicts generated during upgrade process
• Maintaining consistency of UI and navigation
• Working on Post Upgrade issues related to scripting, configuration
• Involved in functional testing.

Confidential

Siebel Developer

Environment: Siebel 8x Tools, Siebel 8x Call Center, Oracle 10g(Integration of Siebel 8 and Oracle EBS using SOA/BPEL)

Responsibilities:

• Worked for integrating Products, Opportunity, Sales Order, Invoices and Payments
• Created Integration Objects for Inbound and Outbound WebService Interface
• Created Data Mapper for Inbound and Outbound Interface
• Worked on customizing Workflows used in the Inbound and Outbound Interface
• Created and customized applets and Business Component
• Configured Business Component user properties.
• Worked on creating Joins/BC/BO/Links/Script
• Wrote eScript to meet the user requirements and business logic

Confidential

Siebel Developer

Environment: Siebel 8x Tools, Siebel 8x Call Center, Oracle 10g

Responsibilities:

• Worked as a scripting and Configuration resource
• Wrote eScript to meet the user requirements and business logic
• Wrote Business Services to meet the user requirements
• Prepared detailed design documents

Confidential

Siebel Developer

Environment: Siebel 7.8.2 (Sales), Siebel Tools 7.8.2, Oracle 10g

Responsibilities:

• Created and customized applets, MVG applets, and Business Component
• Prepared detailed design documents

Confidential

Tester

Environment: Visual basic

Responsibilities:

• Attendance (Attendance entry, shift creation etc)
• Salary (Allowance Master, Deductions etc)
• Advance Master (Annual Increment, Annual Increment updation, D.A updation etc).
• Reports (Leave Report, Paid days, Pay sheet printing, Pay slip printing etc)
• Worked as Testing Resource