SUMMARY

• Certified SCRUM Master with 10 plus years of experience in Business Analysis, Enterprise level Web Content Management, Project Management,SDLC - Agile SCRUM, Waterfall, requirement gathering, Quality Assurance, Web portal application development with outstanding record of delivering cost effective, high performance technology solutions to meet challenging business demands
• Experience working with Fortune 500 companies
• Experience in web content management tools such as Drupal, Wordpress and Joomla
• Good understanding of workflows and the best practices with SharePoint and MS Office
• Well versed with elicitation and documentation techniques such as brainstorming, surveys, interviewing, prototyping, conducting workshops, UML-Use cases, user stories, flow charts, wire frames etc. Experience in gathering requirements from all levels/sources in an organization based on the project scope
• Experience in process documentation such as FRDs, BRDs, running JAD sessions, gap analysis, creating test plans, test cases and test scenarios, User Acceptance Testing(UAT) and end user feedback/training
• Well versed with MS Office Suite - Project, Word, PowerPoint, Excel, and Visio. Used MS Project for Work Breakdown Structure (WBS), resource allocation etc. Used Visio extensively for process flows, use case diagrams and process mapping
• Knowledge of the full SDLC, including various methodologies such as Waterfall, Agile SCRUM
• Good knowledge of Agile principles, processes, and methods such as iterative and incremental development, continuous integration, test-driven development (TDD), unit testing, code refactoring, pair programming, and Scrum ceremonies
• Managed Sprints of 2-4 weeks in Agile Methodology. Ensured Agile SCRUM metrics are captured and made visible to the team as well as the stakeholders
• Conducted JAD sessions to gather requirements in an efficient and cohesive manner, increase customer satisfaction, accelerate application development and reach a closure on project deliverables
• Experience in consulting, business process analysis and requirements definition, risk management
• Strong knowledge of Scrum theory, practices and rules along with goal setting and task prioritization abilities
• Used tools such as JIRA, QC and ALM for Project Management/Requirement Gathering and Bug Tracking
• Reviewed the Business/Functional/System requirement specifications, high-level design documents, detailed design documents, and Requirement TraceabilityMatrix(RTM)
• Skilled in understanding the business data and its customers/clients; always followed a customer-centric approach, provided review comments on Test Scenarios and Test Cases based on Functional Requirement Specifications
• Experience working as a Business Analyst/Stakeholder in the Agile Scrum environment
• Worked on multiple projects simultaneously; experience in managing multiple complex projects
• Liaison between business users and technology teams to ensure seamless flow of information across the key stakeholders.
• Collaborated with stakeholders/business users, colleagues to design, develop, test, train, and implement process or system enhancements and production support solutions
• Excellent team coordination, technical knowledge, and project delivery experience along with problem solving skills
• Involved in risk assessment and mitigation plan preparation; coordinated with all areas of the enterprise that impacts the scope, budget, risk, and resources of the project
• Identified business interdependencies and ensured proper coordination; collaborated with cross-functional teams to create and execute project plans; ability to drive an agenda of collaboration and partnering
• Excellent analytical and problem solving skills supported by equally strong critical thinking skills
• Experience in developing IT workflow applications for processes to help drive process efficiency
• Ensured project was compliant with PMO policies and Internal Audit compliant
• Excellent communicator with an ability to lead a diverse team effectively to achieve complex business objectives

TECHNICAL SKILLS

• MS Office Suite: MS Project
• Visio
• Access
• PowerPoint
• Word etc.
• TFS
• PLM
• ALM
• SDLC-Agile Scrum
• Waterfall
• V shaped etc.
• SAP-CRM
• FICO
• HR
• QA-Functional Testing
• Bug tracking tools-QC
• JIRA
• HTML
• SQL
• Data Analysis
• Database Design
• SharePoint
• Java
• .NET

PROFESSIONAL EXPERIENCE

Confidential - Raleigh, NC

Business Analyst/SCRUM Master

Responsibilities:

• Developed a workflow application for reconciliation project for BB&T insurance and played a key role in Business discussions and solution designing
• Worked on the Enterprise level web portal development/web content management for the client
• Implementedopen-source content management tool-Drupal. Built custom modules based on the clients requirement
• Hands on experience in research and analysis of web content management and layouts
• Written/edited content for the websites and portals based on the clients requirement
• Recreated web site design for a coalition site to facilitate use of Drupal as a content management system
• Indicated the need for customization in a Drupal based website that would enable the end user to get the content based on the filters used; example: location, vertical etc.
• Collaborated with user experience team to integrate content with website/application design and function for optimum results
• Provided guidance and assistance on website best practices for accessibility, usability, design, and content
• Wrote and edited the content provided by the stakeholders for the website depending on the requirements and specifications
• Worked on a key compliance project involving FDIC requirements
• Successfully completed the reconciliation project. Helped BB&T bank retain FDIC accreditation
• Based on the discussions with LOB teams, developed high level business requirement and acceptance criteria
• Responsible for creating and managing a content publishing schedule
• Developed a workflow application for reconciliation project and played a key role in Business discussions and solution designing
• Helped develop the application to reconcile 100,000 insurance carrier statements and 4 million policy line items
• Developed application with 3 stage workflow and helped reconcile $600 million of revenues for the client
• Served as the liaison between the stakeholders and the IT team. Developed requirement specifications according to standard templates
• Experience in process documentation such as FRDs, BRDs, running JAD sessions, gap analysis, creating test plans, test cases and test scenarios, User Acceptance Testing(UAT) and end user feedback/training
• Collaborated with developers and subject matter experts to establish the technical vision of the Project
• As a SCRUM Master managed Sprints of 3 weeks in Agile SCRUM Methodology. Established consistency, transparency, reliability, and understanding between product owner and the team
• Supported / collaborated with team members to implement Agile / Scrum best practices and business solutions
• Trained and mentored other SCRUMMasters to ensure consistency across the organization
• Facilitated the Scrum process (daily stand-ups, sprint planning, backlog grooming, sprint reviews and retrospectives)
• Evaluated information gathered from multiple sources, helped in breaking down high-level information into details and generatedlow-level information to a general understanding
• Identified solutions to business problems, specified requirements in detail to allow them to be successfully implemented by a project team to meet the business needs
• Identified problem areas and recommend ways to revise and improve efficiencies and processes
• Successfully engaged in multiple initiatives simultaneously
• Worked independently with users to define concepts
• Helped chart out the various activities for the engagement and monitor critical activities to ensure the project progress was tracked
• Ensured recommendations and updates were shared regularly in meetings to avoid confusion
• Ensured team's progress and achievements were highly visible to all stakeholders, including the team members

Confidential -Huston, TX

Sr. Business Analyst

Responsibilities:

• Managed critical projects and acted as a business analyst for multiple enhancement projects
• Participated in sessions to analyze business requirements and the functional specifications for proposed initiatives; made sure proper advanced notifications of status changes were made with business owners, executive sponsors, and the Project Management Office
• Used techniques such as requirement gathering, UMLs for diagrams, process documentation, FRDs, BRDs, running JAD sessions, gap analysis, creating test plans/cases, UAT and end user feedback/training
• Worked with product owners, developers, and testers to prioritize the requirements for each release
• Participated in the test plan/test case development with the Quality Assurance team
• Experience analyzing test results and communicating via Bug tracking systems; expertise in Defect Tracking and Bug Reporting Tools like QualityCenter and JIRA
• Established consistency, reliability, and understanding between product owners and the Agile team
• Ensured recommendations and updates were shared regularly in Sprint meetings to avoid confusion
• Assisted the product owners in understanding backlog and release plan in Agile SCRUM methodology
• Ensured team's progress and achievements were highly visible to all stakeholders, including the team members
• Actively pursued process excellence and business optimization efforts
• Coordinated all activities of the project team and ensure that project tasks are completed by scheduling and facilitating project-related team meetings (i.e. kick-offs, status, internal/client reviews, etc.), communicating action steps to the team, and sending weekly status reports to project team, client, and the management
• Created and maintained documentation related to the management of a project including Project Charter, Scope, Decision Memos, Service Level Agreement, Project Schedule, Status Reports/Scorecard, Estimates, and Risks/Issues
• Studied high-level design documents and flow charts; used inventory flow and data analysis to prioritize critical dependencies for the project; identified and initiated proactive measures to mitigate risks that may have impacted timelines
• Interpreted and translated technical and complex material into meaningful information to project team members and business owners; used ability to identify, define, quantify, and resolve significant highly complex technical and management issues
• Interacted with business analysts and functional managers to clarify issues upon business requirements
• Created a communication and governance structure to ensure the project had controls around its timelines
• Introduced new approaches to present data that were well received and highly commended for transparency, monitoring, and clarity

Confidential -WhitePlains, NY

Sr. Business Analyst

Responsibilities:

• Managed and controlled project scope and the change control process to ensure that projects were completed according to schedule and within budget
• Used techniques such as requirement gathering, UMLs for diagrams, process documentation, FRDs, BRDs, running JAD sessions, gap analysis, creating test plans/cases, UAT and end user feedback/training
• Facilitated meetings on daily basis for planning and review of each release
• Assisted product owner in creating a comprehensive set of requirements and prioritized them for all Sprint Meetings
• Coordinated and met with product owners, developers, and testers for better understanding of the product/process for sprint
• Kept the team together all the time to ensure successful sprints
• Helped the client/product owners with various activities including communicating updates and hurdles
• Managed day-to-day operational and tactical aspects of the project from beginning to end, including client interaction and expectations
• Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review, and escalating functional, quality, timeline issues appropriately
• Lead discussions for blueprinting and requirements gathering
• Played key supporting role in technology enhancements and process reengineering efforts through development of business cases presented to senior leadership
• Effectively coordinated and integrated the work of various business areas and IT teams
• Managed project financial lifecycle, including estimates, revenue forecasts, invoicing, etc.
• Developed an overall project plan using MS Project for the entire engagement
• Worked on time-critical efforts to develop improved reporting infrastructure

Confidential -Irving, TX

Sr. Business Analyst

Responsibilities:

• Helped chart out the various activities for the engagement and monitor critical activities to ensure the project progress was tracked
• Collaborated on the content and presentation of key client deliverables as required to ensure relevancy, strategy, quality, and timeliness
• Developed use test cases, process flow diagrams, application mock-ups, and conversion requirements
• Interfaced with SMEs to prepare documentation for ongoing projects
• Prioritized business and systems problems; analyzed legislation and conducted impact analysis
• Prepared business process models; used Visio to create use case diagrams
• Interacted with the users to get inputs/feedback, involved in user training, knowledge transfer, documentation and preparing training manuals

Confidential -Louisville, KY

Business Analyst

Responsibilities:

• Managed multiple delivery roles for clients in the US healthcare and insurance sector
• Worked on the application development using content management tools
• Actively participated and provided input on projects in both Agile SCRUM and Waterfall development environments
• Managed the Service Level Agreements and metrics for the projects
• Acted as the primary point of contact with client to resolve issues and escalations
• Involved in recruitment/staffing and scheduling campaigns; manpower staffing including hiring and conducting interviews for prospective associates
• Analyzed corporate business processes to develop customized solutions, reduce costs, and improve performance within a given budget
• Led planning meetings, JAD sessions, analysis development, test inspections, and other project meetings throughout product life cycle
• Handled the knowledge transition for projects
• Prepared process documentation, SOPs

Confidential -Carlsbad, CA

Business Analyst

Responsibilities:

• Engaged in developing a web-based application for the client and helped the IT team with the required specifications and validations adhering to the process guidelines
• Handled the responsibility for design and development of workflow application
• Understood client’s requirements and laid out specifications for application development
• Helped design the workflow process and coordinate with the application development team
• Developed test cases, test plans, test strategy to perform integration, regression, and user acceptance
• Involved in preparing User Manuals, Integration Test document, Test cases, Cutover planning documents
• Effective communication with business users and development team
• Conducted interviews and developed business cases to implement process change and develop training materials and instructed clients on new processes and procedures
• Handled weekly status meetings on the project proceedings
• Defined and coordinated requirements gathering workshops
• Received feedback from the users post-implementing applications

Confidential -Windsor, CT

Business Analyst

Responsibilities:

• Involved in formulating the FDD (Functional Design Document) and TDD (Technical Design Document) to capture business requirements
• Captured key minutes during fit-gap analysis sessions and blueprint sign off
• Played key roles in activities of Project Management including the milestones and sub-milestones for tracking the delayed phases of the project
• Involved in business meetings for redefining the existing business processes and validating Visio process diagrams for changes in the existing processes
• Coordinated the workshop meetings with required content (questionnaires related to Visio diagrams) and process for educating the customer on the functionalities of the product and its features
• Handled Joint meetings for business and IT groups on base customization
• Involved in running blueprinting workshops to capture and bridge the gaps, wrote blueprinting (Visio flows and requirements analysis) documentation
• Experience in user training, knowledge transfer, documentation, and preparing training manuals

Confidential

Analyst

Responsibilities:

• Worked with the Business Development team to generated new clients and managed multiple client accounts
• Responded to RFI/RFPs
• Demonstrated ability to manage often complex negotiations with senior-level business and technology executives at leading financial firms
• Identified, developed, and managed relationships within our target market segment
• Worked in process documentation such as FRDs, BRDs, running JAD sessions, gap analysis, created test plans, test cases and test scenarios, User Acceptance Testing(UAT) and end user feedback/training
• Gathered business requirements and scoped projects
• Involved in business development activities - proposal preparation and pricing
• Provided overview information to prospects
• Worked with strategic partners for business opportunities