EXPERIENCE SUMMARY:

• Around 4 years of experience in IT/Salesforce.com CRM Platform.
• Double Certified in Salesforce. Certified as Salesforce Admin and Certified as Salesforce Platform Developer I with extensive experience in Salesforce Industry.
• Extensive experience in tasks like creating Users, Roles, Profiles, customizing page layouts, and implementing security.
• Extensive experience in creating role hierarchy, custom profiles, custom objects, custom fields, custom tabs, and various other components as per the client and application requirements.
• Extensive business knowledge and configuration experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Cases, Leads, Campaigns etc.
• Strong implementation experience in managing data security usingOWD, sharing rules etc.
• Created profiles and roles based on Organization role hierarchy and implemented Organization level, Record - Level and Field-Level security.
• Good experience in modeling salesforce objects using/creating relationships likelookup, master-detail and junction object.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Extensive Experience using Triggers /DML events.
• Experience in realizing the business requirements to design salesforce.com platform by designing the required entities like custom objects, creating the relationships Like Master Detail Relation, Lookup Relation, Junction Object etc
• ImplementedWeb-to-leadandEmail-to-casefunctionality in Lead and Case objects respectively.
• Experienced in use of Standard and Custom controllers of Visualforce in development of custom Salesforce pages as required by business requirements.
• Proficient knowledge of Governor limits. Experienced in optimization of existing code in according to the governor limits.
• Experience of working with excellent understanding of theMVCModel View Controller design pattern.
• Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually.
• Performed the role of support engineer for the internal users, helped them in getting used to the application
• Committed to excellence, self-motivator, quick-learner, diligent, team-player, and a prudent developer with strong problem-solving skills and communication skills.
• Extensive Experience in creating Workflow Rules, Approval process, Validation Rules etc. as per business needs.
• Used tools like -Developer console, Force.com for developing Apex classes, Visualforce pages, Triggers and creating Objects, Fields and data tools likeData Loader for data import and export operations.
• Experience in creating various and dashboards
• Experience in agile methodology
• Extensive experience with third party APPS ON APP EXCHANGE - like DupeCatcher, DocuSign, Round Robin etc,
• Extensive experience in removing duplicates and keeping the data clean

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Certified Consultant

Responsibilities:

• Developed and Customizing salesforce.com application based on the user needs.
• Created Users, Created Roles, Created Profiles, Customized Page Layouts, implemented Security etc.
• Configured various standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Reports, Products, and Cases.
• Designed, maintained Salesforce standard objects, custom objects and junction objects
• Implemented data security usingOWD and sharing rules as per business needs.
• Created multipleprofiles, roles,page layouts, record typesand configured permissions and permissionsetsbased on the Organization requirements.
• Created profiles and implemented Object level, field-level and record-level security.
• Worked on Record Types, Validation Rules, Triggers, DML Events and Page Layouts.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Customized tabs for different business user’s groups and business centers.
• Created custom Reports based on business need and associated them to Dashboard.
• Provided ongoing support to internal users helping them getting used to the application
• Worked withSOQL,SOSLqueries withGovernor Limitationsto store and download the data from Salesforce.com platform database.
• Designed, and developed the Custom objects, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.
• Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.
• Designed Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created profiles and implemented Organization level, object level, field-level and record-level security.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Customized tabs for different business user’s groups and business centers.
• Implemented minor enhancements on standard objects includingcampaigns, leads, accounts, contacts, opportunities, cases etc.
• Created page layouts to organize fields, related lists, and other components on a record detail and edit pages.
• Used data loader and import wizardfor migrating data into salesforce from external files.
• Used data loader for insert, update, and bulk import /export of data from salesforce.com objects.
• Customized page layouts for opportunity, contacts, accounts depending upon user roles, and groups.
• Created various custom reports for standard objects as well as custom objects to give complete detail overview of account.
• Created validation rules, approval processesand auto-responsefor automating business logic.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created the workflows for automated lead routing, lead escalation and email alerts.
• Designed, developed apex classes, controller classes and apex triggers, for various functional needs in the application.

Environment: Salesforce.com Platform, Data Security, Custom Objects, Custom Tabs, Sharing Rules, Apex Classes, Apex Triggers, Visual force pages, Validation Rules, Reports and Dashboards, Workflow Approvals etc.

Confidential

Salesforce Certified Consultant

Responsibilities:

• Developed and Customizing salesforce.com application based on the user needs.
• Created Users, Created Roles, Created Profiles, Customized Page Layouts, implemented Security etc.
• Configured various standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Reports, Products, and Cases.
• Designed, maintained Salesforce standard objects, custom objects and junction objects
• Implemented data security usingOWD and sharing rules as per business needs.
• Created multipleprofiles, roles,page layouts, record typesand configured permissions and permissionsetsbased on the Organization requirements.
• Created profiles and implemented Object level, field-level and record-level security.
• Worked on Record Types, Validation Rules, Triggers, DML Events and Page Layouts.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Customized tabs for different business user’s groups and business centers.
• Created custom Reports based on business need and associated them to Dashboard.
• Provided ongoing support to internal users helping them getting used to the application
• Worked withSOQL,SOSLqueries withGovernor Limitationsto store and download the data from Salesforce.com platform database.
• Designed, and developed the Custom objects, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.
• Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.
• Designed Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created profiles and implemented Organization level, object level, field-level and record-level security.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Customized tabs for different business user’s groups and business centers.
• Implemented minor enhancements on standard objects includingcampaigns, leads, accounts, contacts, opportunities, cases etc.
• Created page layouts to organize fields, related lists, and other components on a record detail and edit pages.
• Used data loader and import wizardfor migrating data into salesforce from external files.
• Used data loader for insert, update, and bulk import /export of data from salesforce.com objects.
• Customized page layouts for opportunity, contacts, accounts depending upon user roles, and groups.
• Created various custom reports for standard objects as well as custom objects to give complete detail overview of account.
• Created validation rules, approval processesand auto-responsefor automating business logic.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created the workflows for automated lead routing, lead escalation and email alerts.
• Designed, developed apex classes, controller classes and apex triggers, for various functional needs in the application.

Environment: Salesforce.com Platform, Data Security, Custom Objects, Custom Tabs, Sharing Rules, Apex Classes, Apex Triggers, Visual force pages, Validation Rules, Reports and Dashboards, Workflow Approvals etc.