SUMMARY

• A Business Analyst with over 5 years of solid Project management and Business Analysis experience including thorough knowledge of Waterfall and Iterative SDLC’s.
• Experienced in all phases of Software Development Life Cycle (SDLC), Agile Methodology and project life cycle processes.
• Experience working in Health Care and Manufacturing Domains.
• Hands - on experience in creating Business Requirements Document, Functional and Technical Specifications, Use cases, User stories etc.
• Proficient in developing CRM solutions for Sales and Service organizations.
• Extensive experience in tracking defects, requirements using TFS.
• Knowledge in creating various flow diagrams using Visio.
• Team player with excellent interpersonal and communicational skills, self-motivated, ability to learn and adapt to new technologies and experience in successfully implementing new technologies in the projects.
• Experience in developing wireframes/mockups using Balsamiq tool.
• Experienced in working with agile and scrum methodologies.
• Excellent work ethics, quick learner and team oriented. Continually provided value added services to the clients through thoughtful experience and excellent communication skills.
• Excellent analytical, de-bugging skills and documentation skills.
• Extensive experience in interacting with the senior management, business and IT users.
• Skilled in understanding client requirements, developing solutions, preparing work specifications, estimating efforts ensuring delivery of reviewed / executed work requests within time frames.
• Quickly identify and understand business issues as well as opportunities and prioritize new capabilities.
• Credit of consistently delivering high-quality services to the business through informative, well-organized scope documents and business requirements.
• Exhibits confidence and extensive knowledge of emerging industry practices when solving business problems.
• Excellent Client Facing Skills & Skilled in gaining utmost Trust & Providing Reliable solutions to Problems.
• Adroit in analyzing information system needs, evaluating end user requirements, custom designing solutions and troubleshooting applications.
• Uses qualitative and analytical methods to enhance or develop processes while providing analytical support for new proposals, projects and quality initiatives.

TECHNICAL SKILLS

Operating System: Windows XP, Windows7/8/10, Mac OS

Tools: MS Power point, MS Visio, MS Share point, MS Word, MS Excel, MS Office, Balsamiq Mockups,JIRA,Rally,TFS,UML

Software Development Methodologies: Agile, Waterfall,SAFE

Databases: Oracle,MS-Access

CRM Tools: Salesforce

PROFESSIONAL EXPERIENCE

Confidential, Boston,MA

Business Analyst

Responsibilities:

• Performed Gap Analysis of the As-Is and should be process within the organization.
• Functioning as the primary liaison between the business line, operations and the technical areas throughout the project cycle.
• Worked with Scrum master in spring planning, resource allocation, Project status reports and retrospectives.
• Conducted JAD sessions for communicating with stakeholders and Project directors.
• Experience in working with the data Integration team to validate the data that’s been migrated.
• Functioned as a primary Business Analyst for the whole team and created a weekly status report for delivery to the senior Project Directors/SVP’s.
• Worked with the business users to define business requirements and analyze the possible technical solutions with technical lead.
• Expertise in using Reporting and Dashboard profile in Salesforce and managing folders.
• Experienced working on SFDC implementations majorly on Service Cloud (Case Management) including Service Console, Case Feed, covering communities, Call center, Chatter.
• Implemented security and sharing rules at object, field, and record level for different users at different hierarchies of organization.
• Experience in writing User Stories, acceptance criteria for the requirements in TFS.
• Involved in customizing SFDC application such as creating List views setting up the sharing rules etc based on the user needs.
• Created functional flow diagrams/workflows and other high-level diagrams using MS Visio for documenting the functionality of separate modules.
• Developed and presented Wireframes/mockups to Business users and Technology team.
• Maintain Product Backlog Items to make sure that all the requirements have been met.
• Collaborated with the QA team to ensure adequate testing of the application both before and after completion, maintained quality procedures, and ensured that appropriate documentation is in place.
• Collaborated with the QA team to develop the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Resolve production Web portal tickets to offer better customer satisfaction.
• Worked with SQA to resolve production bugs for communities.
• Maintain defect reports and updates reports following regression testing efforts.

Confidential, CA

Business Analyst

Responsibilities:

• Derived Functional Requirement Specifications (FRS) based on User Requirement Specification (URS). Understand and articulate business requirements from user interviews and then convert requirements into technical specifications.
• Experience in web analyzing to increase the visibility in search engines.
• Interacted with the SME’s to identify business system needs, evaluated solutions for business problems.
• Performed business analysis, requirement specifications, project planning and identifying the resources and implementation of the project.
• Work closely with developers and testers throughout the development life cycle to elicit and manage requirements.
• Documented and delivered Functional Specification Document to the project team.
• Developed strategic partnerships with the business units to develop a solid knowledge base of the business line including the business plan, products, and process and revenue streams.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Used MS-Visio for model diagrams, MS-Word for documentation.
• Worked with performance team for load testing of the application
• Experience in conducting case / system / process study for project planning, scoping, estimation and tracking.
• Conducted User Acceptance Testing.

Confidential

Business Analyst

Responsibilities:

• Performed Gap Analysis of the As-Is and Should-Be process within the organization.
• Derived Functional Requirement Specifications (FRS) based on User Requirement Specification (URS). Understand and articulate business requirements from user interviews and then convert requirements into technical specifications
• Experienced in working with the subject matter experts from various areas within the organization.
• Drafting functional requirements using models and diagrams to represent the processes and functions involved.
• Documented and delivered Functional Specification Document to the project team.
• Defining best practices for project support and documentation with the business units to develop a solid knowledge base of the business line including the business plan, products and revenue streams.
• Assisted in functional testing of the new system and ensuring that it meets the user specifications.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.