SUMMARY

• About 8 Years of professional experience in IT with 5 plus years of experience in Salesforce.com CRM Platform as Administrator, Analyst and Developer.
• Experience in Administration, Configuration, Implementation & Support of Salesforce CRM, Salesforce applications based on Apex Language and leveraging Force.com Platform.
• Hands on experience on Apex development in creating custom Objects, custom Tabs, Triggers, Bulk Triggers, Apex Classes, Force.com API, Standard Controllers, Custom Controllers and Controller Extensions
• Developed Visualforce pages, Visual flow and Custom Objects using Apex Programming on Force.com Platform
• Used Lightning App Builder to create custom Home pages that appear for different profiles
• Strong knowledge on Agile methodology
• Involved in developing Salesforce Lightning Apps, Components, Controllers and events.
• Involved on creating Lightning Pages inside Lightning Community Builder.
• Experienced in migrating the standard and custom objects in standard experience to lighting experience
• Good Experience onSalesforceLightning.Experience in third party integration with ERP (Marketing Cloud, Service Cloud).
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones
• Experience in synchronization, data extraction, transformation, data loading, scheduling, monitoring and reporting in a cloud - computing environment.
• Experience in working with different sandboxes, Force.com plugin environment and production environment using Eclipse IDE.
• Experience in creating various types of reports (Summary report, Pie charts, Matrix reports), Dashboards and Report holders.
• Extensive Experience in creating custom reports, dashboards and analytic snapshots based on user and organizational requirement.
• Extensive knowledge in creating various UML diagram like Use case diagram, Sequence diagram and activity diagram.
• Possess comprehensive understanding of the CRM business process like Lead Management, Business Management, Case Management, Account Management, Call center and Forecasting.
• Experience in gathering Business user requirements and designing diagrams such as Class, Activity, sequence diagrams and also creating Use cases as per user requirements in addition to creating Business Requirements Document (BRD).
• Experienced in analyzing business requirements, Entity-Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Extensively worked on Salesforce.com sandbox and production environments including creating Sandboxes and deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool, and Change Set.
• Extensive experience in data migration and integration using Data Loader.
• Experience in bulk data migration and management using Import wizard, Apex Data Loader, Command Line Data Loader and Data Manipulation Language.
• Experienced in working with ANT migration tool for deploying metadata from one organization to another or retrieving the data from an organization.
• Experience in designing and implementing User interfaces with visual force, HTML, CSS, JavaScript & jQuery.
• Extensive work experience using Force.com Web services API for implementing web services in the application for access to data from different users.
• Experience with Apttus CPQ to oversee design, estimating, citing, rebates, motivating forces, and recommendations on any gadget.
• Implemented Steelbrick CPQ (Configure Price Quote) for quoting, ordering and contract creation where quotes are associated to the opportunity.
• Used Data Base Connectors to connect with respective systems using MULE ESB.
• Integrated withSalesforceby usingMarketingcloudconnector.
• ConfigureSalesforceandmarketingcloudintegration user along with configuration inSalesforce.
• Involved in Functional, Regression, Integration, System and Performance testing.
• Self-sufficient, flexible, and motivated team player capable of managing several activities simultaneously.
• Excellent communication and inter-personal skills; accustomed to working in both large and small team environments.

TECHNICAL SKILLS

CRM Tools: Salesforce.com

Salesforce Technologies: Apex, SOQL, SOSL, Visualforce (Pages, Components & Controllers), Triggers, Custom Objects, Web Services.

Salesforce API Tools: Eclipse, Force.com Explorer, Offline Edition, App Exchange Data Loader

Salesforce Migration Tools: Data Loader

Databases: MS Access, SQL Server 2005/2008, MySQL

Operating Systems: Windows NT/2000/XP Pro/Vista, Windows Server 2000/2003/2008, Linux, Unix

Java Technologies: Java, JavaScript

Other Tools: MS Office Suite, MS project.

PROFESSIONAL EXPERIENCE

Confidential - San Francisco, CA

Salesforce Developer/Admin

Responsibilities:

• Responsible for the general administration and maintenance of the CRM database and ensure that applications meet user’s needs while keeping abreast with updates.
• Setting Up and Managing Users - Profiles, Create and manage users and Troubleshoot user login issues.
• Control Security and Data Access - Restrict logins, Determine object access and set up record access
• Manage record access with the role hierarchy, Deal with record access exceptions, Control access to events and Manage field-level security
• Customization Fields - Administer standard fields, Create new custom fields, Create selection fields: pick lists and lookups, Create formula fields, Work with page layouts, record types, business processes, Maintain data quality, field dependencies, validation rules, and workflows etc.
• Managing Data - Import new records using import wizards and Update existing records with the Data Loader,
• Mass transfer records between users - Using Record owner as Queue, backing up data with a weekly export - With Reports and Data Export and Mass deletion of records.
• Reports and Dashboards - Run and modify reports, Create new reports with the report builder, Filter reports, Print, export, email reports and build dashboards
• Automation - Manage email administration, Set up Workflow rules, Approval Processes and automate leads & cases.
• Implemented SFDC web-to-lead functionality into the corporate site to make lead management simple and efficient.
• Salesforce integration with Google Apps, experience in Google apps programming for customization of Apps.
• Developed and maintained SFDC analytical reports and dashboards for management review and planning for accurate forecasting purposes.
• Wrote custom controllers implementing complex code for retrieval from Salesforce to Visualforce pages.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects
• Developed UI using CSS, HTML tags, Visualforce components and used JavaScript for front-end validation.
• Developed and deployed approval process and workflows for opportunities and product/assets management.
• Participated in Salesforce integration and planning strategy along with Architect.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records
• Worked on customization of visual force to have lightning experience for desktop and mobile applications.
• Created and used Email templates in Visual force and HTML.
• Developed and deployed approval process and workflows for opportunities and product/assets management.
• Involved in end-to-end QA and UAT testing and validation of CPQ including products, pricing has been configured.
• Created Custom Objects, Custom fields, Validation rules, Page layouts in Salesforce within Apttus CPQ.
• Configured the complete attribute based pricing and price matrices.
• Involved in end-to-end testing and configuration enhancements for the CPQ and CLM functionalities.
• Designed process flows for each functional area during the implementation.

Environment: Saleforce.com CRM, Lighting components, Force.com platform, Apex Classes, Chatter,Visualforce Pages, Controllers, Custom Objects, Custom Tabs,Email Services, Workflow & Approvals, Reports, Security Controls,Force.com IDE, Windows.

Confidential, VIRGINIA, VA

Salesforce Developer/Admin

Responsibilities:

• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured sharing settings.
• Responsible for enabling network-based security and organization-wide list of trusted IP address.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created the workflows for automated lead routing, lead escalation and email alerts.
• Work closely with prospects/clients to identify technical requirements and technical infrastructure for CRM based enterprise solutions.
• Worked as enhancement team member and performed the roles of Salesforce.com Administrator in the organization.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles and groups.
• Involved in integrating web service with SalesForce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Responsible for creating Sharing rules among all the users in different roles and Subordinates.
• Responsible for creating Queues, Workflow rules, tasks to share and automate work to the users in the Queue.
• Working with Operations Manager and users to determine business requirements and provide administrative support and design /implement solutions in Salesforce.com CRM.
• Good knowledge on integrating Salesforce with external Master data using REST API and SOAP.
• Involved in creating the batch Apex class and running the batch Apex.
• Assigned users to the call center records for performing call center features.
• Involved in cloning the existing call center record.
• Created Batch classes for sending email remainders and notifications.
• Involved in testing the batch classes with the data.
• Experience in integrating Salesforce with Jira for continuous exchange of data using tools in AppExchange.
• Experience in working with change sets for sandbox to production migrations.
• Experience in Salesforce integration with GIT and Jenkins for achieving CI.
• Experience in integrating force.com migrating tool with Jenkins.
• Good with Configure Price Quote (APTTUS-CPQ) Product and Pricing, also understand configuration settings as they relate to business requirements, also good with standard Quote/Proposal creation process.
• Created Custom Objects, Custom fields, Validation rules, Page layouts in Salesforce within Apttus CPQ.
• Configured the complete attribute based pricing and price matrices.
• Involved in integrating CTI systems with Salesforce call center using a browser based JavaScript API.
• Developed various Custom objects, components, visual force pages, Custom Tabs and Controllers.
• Created and maintained the email templates to be used in Workflows, Auto assignment rules and Auto Response rules related to lead management module in Sales Cloud.
• Designed and developed APEX triggers, Apex classes, Controller extensions, Custom Controller.
• Deploy changes from SFDC sandbox environment to production environment using change sets.
• Developed various custom reports and dashboards for various users based on the need in the organization.
• Used SOSL for data manipulation using data platform database objects.
• Involved in data migration and data mapping from legacy SQL Server systems to Salesforce.com

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component and Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, SAN FRANCISCO

Salesforce Developer/Admin

Responsibilities:

• Performed the roles of Salesforce.com Administrator in the organization.
• Interacted with various business team members to gather and documented the requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns,
• Coordinated with users to determine requirements and prepared documents.
• Performed detailed analysis of technical and business requirements
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Designed Workflows, validation rules, assignment rules, Approval Process.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Devlopement Role:
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Implemented Profiles, Roles, Users, Page Layouts, Email Services, Approval Processes, Workflows, Reports, Dashboards, Tasks, Events and Audit Trials.
• Synchronized with the business process review meetings and multiple teams for ascertaining standardized workflow processes.
• Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in the Web pages
• Written Apex Triggers for the Standard and Custom objects and written SOQL, SOSL queries to fetch the data from the Salesforce schema.
• Strong experience in working with Dashboards and reporting modules.
• Participated in the training sessions provided by the Salesforce team.
• Complete the Application modification functionality and the Toolbar modification functionality of the application as separate Flex Modules and integrated them onto one composite application.
• Worked onUnit testingfor the customizations and developments done during the project.
• Implemented packages in distributing and migrating components or applications within the organization.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component and Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox loading, Eclipse IDE Plug-in.

Confidential, PORTLAND, OR

Salesforce Analyst

Responsibilities:

• Interacted with various business team members to gather and document the requirements for Salesforce
• Worked extensively with various Salesforce objects such as Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Designed and implemented Custom Objects, Page Layouts, and Custom Tabs to suit application needs.
• Added campaign members from contact, lead and person account reports.
• Created Profiles and Roles based on organizational role hierarchy, implemented Record Level and Field Level security and configured sharing settings.
• Created Workflow Rules, Validations Rules
• Performed Data Analysis and migrated data from SQL Server database to Force.com platform using the Data Loader.
• Managed campaign members, updated the status of existing campaign members from the campaign history related list, manage members, and from a CSV import file.
• Created follow-up campaigns.
• Created Workflow Rules and defined related tasks, email alerts, and field updates to automate processes.
• Customized Dashboards to track usage for productivity and performance of sales teams.
• Designed the Custom Visualforce pages for Lead conversion, merging duplicates.
• Developed and configured various Reports for different user profiles based on the need in the organization
• Used the Force.com IDE for testing and migrated the code to the deployment instance after testing.

Environment: Force.com IDE, Apex Classes, Apex Triggers, Visualforce pages, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, Web Services, Force.com Eclipse Plug-in, Security Controls.

Confidential, JACKSONVILLE, FL

Salesforce.com Developer/Admin

Responsibilities:

• Worked with Apex Data Loader tool to perform DML operation using CSV files.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Experience in Apex Classes, Apex Triggers, Visualforce pages, SOQL.
• Maintained, enhanced and created workflows and validation rules.
• Created the Dashboards, Reporting Tabs and Pages based on the available data.
• Worked on Data Migration using Eclipse.
• Creating the Role Hierarchy System in Salesforce.com and working on Profile creation, Permission sets and sharing rules.
• Created Queues and Assignment Rules and developed Formulas, Validation rules to maintainthe quality of the data.
• Implemented Field Level security for sensitive data holder fields.
• Created different Record Types, Page Layouts, Formula fields, Workflows.
• Designed and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components and S-Junctions to suit to the needs of the app.
• Demonstrated ability to effectively work in team environment with varying skill set levels.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component and Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Json, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

Java Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily Design, Implementation, Testing, Deployment and Enhancement of the application.
• Involved in designing the system based on UML concepts, which include data flow diagrams, class diagrams, sequence diagrams and state diagrams using Rational Rose Enterprise Edition.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Involved in design and development of the application in n-tier fashion based on MVC Architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: JSP, Java Beans, MVC, Web logic, JavaScript, ORACLE, HTML, DHTML, XML and Windows.