SUMMARY

• 10+ years of experience as a Business Analyst/Business System Analyst in industry domains including Banking, Healtcare, Financial, Insurance, and Retail.
• Skilled Business Analyst in PMO environment who leads projects to successful completion and acts as liaison between business users and technical development teams to bridge gaps.
• Strong understanding of financial valuation concepts and various capital market instruments and processes including Equities, Fixed Income, Foreign Exchange, Derivative (OTC) & Back - Office operations, Basel III, Dodd-Frank Act and Comprehensive Capital Analysis and Review (CCAR). and experienced in Black Rock Alladin, Bloomberg, Reuters.
• Well versed with Investment banking (Equity trading, Future's market, Forex market), Commercial Banking and Retail banking (Mortgage, Student loans, Credit and Debit cards).
• Extensive experience with being a Functional Expert in Supply Chain (SCM) modules and Financials modules (ERP) of OM, Shipping, AR, INV, GL, Advance Pricing, Inventory.
• Comprehensive knowledge in implementation of business systems including Procure to pay (P2P), Order to Cash (O2C), inventory management and financial modules.
• Worked on various CRM salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Good understanding of Healthcare Industry claims management process, Medicaid and Medicare Services, Health care Reforms and Insurance sector.
• Experience in HIPAA transactions 837 (Institutional/Professional), 835(Payment Remittance Advice), 270 (Eligibility Request) / 271 (Eligibility Response), 276 (Claims Status Inquiry Request) / 277 (Claims Status Inquiry Response), 834(Benefit Enrollment and Maintenance Transaction), 278 (Prior Authorization), 997 (Transaction Acknowledgement).
• Experience on Guidewire (P&C) Policy Administration System (PAS).
• Working knowledge of Amazon Web Services (AWS) and Cloud Data Management.
• Expericed with cloud marketing, marketing automation, cloud sales (CRM Salesforce), APTTUS, Pardot, Wave Analytics, Discovery, quote to cash C2C,and CPQ.
• Exceptional problem-solving and communication, with in depth understanding of Big Data Application, Databases, Enterprise Architecture and Cloud technologies. Enjoy getting hands-on development experiences.
• Worked on Home/Dwelling/Auto lines of business in P&C domain.
• Proficient in designing placeholders for ads and integrate with ad-exchanges. Shopping carts, site themes and payment gateways in CMS like Drupal, Joomla, ATG and self-hosted websites.
• Experience with different payment gateways (Pro PayPal, Authorize.net) for e-commerce solutions and documentations.
• Experience in working on Oracle Identity Management System to include: OIM, ORM, OAM and OTM pieces.
• Extensive experience in project management best practices, processes, & methodologies including Waterfall, Agile, SCRUM, and Rational Unified Process (RUP), Scaled Agile(For large teams), SAFe.
• Worked in Agile environment and involved in sprint planning meetings.
• Participated in Scrum meetings to handle unpredicted changes and effectively deliver the product with in the given deadline.
• Been part of SAFe Scale Agile team and managing big teams of more than 30 people.
• Experience with the Atlassian JIRA and Confluence.
• Experience in understanding Stored Procedures, Stored Functions, Database Triggers, and Packages using PL/SQL.
• Good understanding of Data Warehousing concepts including Data Marts.
• Experience in prototyping of web based applications for critical IT projects for a better user experience using iRise and Gliffy.
• Strong Understanding of Data Modeling and Business Process Modeling.
• Experience in consulting with business clients, creating Tableau dashboard reports, collaborating with developer teams, using data visualization tools, and using the Tableau platform to create business intelligence visualizations.
• Excellent skills in performing Gap Analysis, Feasibility Analysis, Knowledge with BABOK standards and methods, Strengths, Weakness, Opportunities, Threats (SWOT) Analysis to check the compatibility of the existing system infrastructure and server technology with new Business Requirements.
• Proficient in executing Test Plans, providing Test Data, conducting unit test, documenting test cases and in Manual Testing - Functional, Database, Black Box, Positive-Negative, and Regression testing.
• Experience in writing User manual, conducting functional walkthroughs, and in performing extensive User Acceptance Testing (UAT).
• Ability to manage multiple, concurrent projects, activities and tasks under time constraints.
• Pragmatic approach towards any task, excellent communication skills, have handled stakeholder conflicts and delivering as per promised on a strict and disciplined time line.
• Bringing whole team on the same platform, having communication channel open both ways in business terms with sponsors and technical with architect, developers, QA teams and implementation teams.

TECHNICAL SKILLS

Business Analysis Skills: Scope Initiation, Business Proposals, Requirements Definition, Problem Resolution, Structured Walkthrough, Workflow Analysis, Gap Analysis, Design Review, Business Process Management, Product Management, Business Impact and Risk Analysis, Gate Review, Confirmations, Post-Implementation Review, Defect Management, Data Analysis, Data Reconciliation, Data Governance and Data Management.

Project Management Skills: Change Management, Client Relationship building, Risk Management, Strategic Planning and Reporting, Technical Writing, Budget Planning & Cost control, Vendor Management, Strategic Change Management, Onsite-Offshore Management, Virtual team Management.

Testing Tools (QA): HP ALM, HP Quality Center/Test Director, HP Performance Center/Load Runner

Business Process Modeling: UML/ Use Case Diagrams, Class Diagrams, Object Diagrams, Package Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Communication Diagrams, Component Diagrams, Deployment Diagrams, Process Flow, ER Diagrams and Data Flow Diagrams (DFD)

Database: Oracle 11g, 10g, Oracle 9i, Oracle 8i and Rainstor file system, NoSQL (Mongo DB)

Oracle Applications: OAM, OIM Suite, Oracle 11i &R12 - GL (SLA ), AP, AR, FA, CE, OM, PO

Languages: SQL, UML

Operating Systems: MS-Windows

MS Office: Word, Excel, Outlook, PowerPoint, Visio, Project

Collaboration Tools: Microsoft Live meeting, WebEx Products, SharePoint

Miscellaneous: Salesforce CRM, Tableau, Amazon Web Services (AWS), Guidewire 6.0, Actimize (AML), iRise, Gliffy, JIRA, Black Rock Alladin, Bloomberg, IBM Rational Rose, Smart Draw 2008

PROFESSIONAL EXPERIENCE

Confidential - Austin, TX

Senior Business Analyst

Responsibilities:

• Engaged in migration process strategy of entire data, which included all 7 regions across the globe.
• Constantly engaging with business on their needs and assuring them on the data migration and compliance on GDPR (which got into effect while ongoing project).
• Validation of SOX compliance.
• Been part of the decision making and finalization of vendor and intranet product. (O 365, Bonzai).
• Part of the monthly budget meetings, and leveraging the IT teams for approving the upcoming projects by giving presentations to the Executive Branch.
• Worked as Finance BA on creating Deal Reviews, and giving executive summary for budget approvals, and creating CAPEX & OPEX requests for final decision making.
• Constantly engaged with vendors and briefed them with the requirements, scheduling them for the business team for demo sessions and handled the entire NDA agreement process before engagement of the vendor and client.
• Detailed out the migration process, and the elements of the data that needs to be intact.
• Created backup data plan with retention period of 5 year, and ran SQL queries to verify the backup data is accessible.
• Co-ordinated and organized off-shore teams during GO-LIVE and accessing Akamai for any redirects needed.
• Managed entire project on Microsoft Project, scheduled daily sync ups with Product Owner and resolved any issues such as GDPR, migration strategies, approvals needed, financial road blocks.
• Was the power user, for the new intranet, and trained KPIs, and other employees of the organization on how to create their pages, where the data resides, how sharepoint works, how to migrate archived data to the new intranet pages.
• Supported all the issued tickets and resolved on a timely manner.
• Created stake holders list (80), from each business unit for the Business Process Alignment and Management. (BPM)
• Assisted a rigorous 39 days’ workshop “Sales Simplification Workshop”.
• Understood the pain points of each business units and made extensive notes, gathered requirements.
• Did AS-IS and TO-BE analysis, found GAPS and resolved those GAPS in the process.
• Mapped business requirements with different units who were working on the same opportunity but had no visibility on other BU.
• Captured TO-BE process from white board to MS-Visio and Lucid Chart simultaneously and presented to the stakeholder, had one on one sessions, JAD sessions and brain storming with Executives and other stakeholders on how to enhance & improve the current business process.
• Worked with MDM consultant to organize the data.
• Engaged with Forecasting team, on how to improve the data quality and have a better and accurate quarterly forecast. (Resolved OPN challenges via data cleansing)
• Created RFP for multiple business units, forecasting, pricing, marketing communicating with stake holders and validated it with both IT and business units
• Helped CPQ (Pricing team) on MS-CRM dynamics (COMPETE) for the post pricing process. Capturing the DPA (Disti Pricing Agreement).
• Redesigned organizations opportunity pipeline.
• Maintianed Clarity and Troux on a weekly basis for internal reporting of the status of the project for executives.

Environment: NDA, Sharepoint, Bonzai, O365, MS Project, Lucid Chart, MS Visio, Aure, SQL, Power BI, whiteboard, Excel, Powerpoint, Akamai,EPM, EDW, SAP, Marketplan, SilverPOP, MS-CRM, Clarity, Troux.

Confidential - New York, NY

Senior Business Analyst

Responsibilities:

• Experienced in working with clients to map out their existing Business Processes and providing system-based solutions that increase efficiency and reduce operating costs.
• Connected different departments of the city for a better communication channel, and significantly reducing the pending case processes.
• Gathered requirements while communication with various stakeholders from many departments, and tailored a fuctional plan for the system based on reliabitity, performance, and security.
• Organized JAD sessions, brainstorming, focus groups, and surveys for requirement gathering and translating it to BRD & FRD.
• Communicated with SMEs on regular basis to understand the city processes and dependencies of each department on one another.
• Executed duties of data collection from 3rd parties, client facing through modes of email, phone and in person.
• Work on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Maintain release notes and release plan for every release. Effectively communicate with client, team in Knowledge Transfer sessions.
• Closely work with SalesForce.com teammates while implementing the solutions for the requirements.
• Develop several Triggers, Apex classes and Visual force pages as part of the application development.
• Work on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Prepare estimations - effort and cost estimations to augment sales proposals - Support at external and internal customer facing events - as a technical representative to support business calls - Build custom demonstrations and deliver Proof of Concepts (POC).
• Participate in requirements Gathering and Involved in Salesforce.com Application Setup activities and customize the apps to match the functional needs of the organization.
• Create page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implement pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects, Web to case, Email to case.
• Integrate SFDC system with Microsoft Outlook.
• Create workflow rules and define related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Develop Custom Reports and Dashboards as per given requirements.
• Create test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Hands on working experience in Profile, Roles, Permission Sets, Role Hierarchy, Custom Profiles and public Groups creation and user management.
• Work with the client to understand their current business issues and pain points; identify the desired to be process models and solution architecture that will address the issues and pain points.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Interact with various business team members to gather and document the requirements.
• Implement the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Work on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Implement Web-to-lead to track and solve leads from the website.
• Create different workflow rules and Approvals for various campaign processes.
• Design and develop the Custom objects, validation rules, Page layouts, Custom tabs, components, Visual Force Pages to suit to the needs of the application.
• Worked on Visual force pages functionalities in sand box before it is given for deployment.
• Assisted with APEX classes to developers in implementation and integration with external sources.
• Worked on Wave Analytics, uploading of data of various formats converting to CSV, creating datasets and drilling down to specific zones to focus more on the client market.
• Using different connectors Dell, Boomi, Mule for data uploading into Wave Analytic Platform.
• Capturing BI requirements and design them into dashboard(Wave Analytics).
• Using and creating back end Json, editing over Json lint in a more organized form and applying changes to it as per scenario and situation.
• Securing the data on Wave Analytics Platform and access given to people to who it concerns.
• Created and edited SAQL for data manipulation and editing on Wave Analytics.
• Used different transformations append, augment, delta etc.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in, AppExchange apps, Flows, SOAP/REST API Wave Analytics, Agile/Scrum Framework.

Confidential - Boston, MA

Business System Analyst

Responsibilities:

• Gathered and Business and Functional Requirements (BRD, FRD), during JAD sessions.
• Interacted with the stakeholders, developers, Project Manager and SME have to formulate Business Processes.
• Worked with marketing team for revenue generation aspects and finding target audience.
• Prioritizing requirements along with product owner in backlog which adds the most value, and is a stable and viable product.
• Worked in Cross Functional team environment, served as a liaison between SME's, Project Manager, and stakeholders to ensure accuracy in the SFDC implementation and other business requirement.
• Developed Customer portal to implement Web-to-lead functionality and enable lead capturing in real time and implemented and automation products with marketing automation techniques.
• Maintained and improved existing Salesforce implementation. Created Fields, Record types and Page layouts.
• Created new report types, new reports and dashboards to monitor and issue regular key productivity indicator reports and chart.
• Created Email Templates and letterheads and used them in workflow Email alerts.
• Worked on Process flows, Wireframes and Mockups for the application.
• Configured/Created Profiles, Roles, and Permission Sets, Sharing Settings, Custom settings for the organization and setting up Field-level, Object-level security rules for the application.
• Developed Validation rules, Workflows and Formulas in different scenarios.
• Used Apex Data Loader to Load the data in to application.
• Worked with Lightening components, which help to build communities better.
• Worked with Apex Classes and Apex Controllers, Apex web services, Apex callouts.
• Working on the administrative part of the application in Salesforce.
• Researched and updated the new abilities of Salesforce into the organization.
• Performed Unit testing, Integration testing, Bulk testing, Staging and User Acceptance Test in Full Sand box
• Documented the entire process starting from Requirement document to end user training document.
• Developed attitude and capability to handle multiple projects at the same time including Onsite/Offsite co-ordination and also with offshore teams.
• Helped in conducting Gap Analysis (GAP), User Acceptance Testing (UAT), and System Integration testing.
• Designed Escalation rules, Automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• MDM managed information about products, with a focus on data required to market and sell products.
• Provided in-depth analysis to resolve production and application issues.
• Provided a concrete explanation of resolutions to issues, inquiries and requests.
• Verified the Business Scenarios on new builds to allow extended testing by the QA team.
• After deployment of the product giving end user proper training on how to consume the product.
• Training other staff member on how the process would work by creating pipeline, and building process builder and process visualizer.
• Involded in creating dashboards, reports as needed using Tableau Desktop and Server.
• Created users, groups, projects, data connection settings as Tableau Admin.
• Extensively used TabAdmin and Tabcmd commands in creating backups of Tableau repositories.
• Installed latest versions of Tableau and keeping the system upto date.

Environment: Salesforce.com, Apex (Classes-Controllers-web services), Outbound messaging, Data Loader, Wiki pages, MS Project, MS Visio, UML, JIRA, Agile, Tableau, Windows,SQL,SAS.

Confidential

Responsibilities:

• Perform business specification (BRD) and data requirements, use case models, GUI, use cases, functional specifications and data flow diagrams, ER diagrams, unit testing and beta testing to create a library of financial modeling tools for our applications for the analysis and modeling of derivatives for valuation, pricing and simulation, interest rate risk assessment, cash flow forecasting, intraday quotations from data feeds, contract specifications, trade capture, trading, trade processing and settlement, compliance, risk management as per ISDA and FpML standards/specifications for various trading platforms including Bond trading.
• Provide detailed FpML API specifications of various products on trade submissions for higher volume clients.
• Responsible for Fixed Income and OTC Options part of the project. Involved in the Monte Carlo simulations using market data and to value the trades. Simulated yield curves with different spreads under various scenarios and used these curves to simulate the P/L path.
• Analyze the existing business process flows for Equities and Derivatives to gain understanding of the existing system and documented the business process flows for the proposed system.
• Business flows documented contained information flowing from upstream applications to the downstream applications and any impact made using GUI by the users.
• Co-ordinated with front office, middle office, and back office for the entire derivative trading on PEGA 7.1.
• Collaborate with Change Management Group and IT to prepare a detailed derivatives infrastructure for trading for implementing the derivatives trading application - a diagrammatic flow of investment process, trading, data transaction between application, pricing and analytics, database, data feeds and back office integration (trade confirmations, processing, settlement, collateral management, market data), portfolio valuation including bond rating and accounting.
• Perform detailed research analysis & prepared a diagrammatic investment and trading process for derivatives instruments including CDS, CDS Index, CDS Options, Equity Swaps, Interest Rate Swaps, and Exotic Options.
• Coordinate with various data feeds (Reuters, Bloomberg, Markit) for market data, reference data, counterparty data, and credit data; mapped them to the oracle database for credit derivatives pricing, corporate bonds, municipal bonds and analytics.
• Involved in the trade submission to ICE, CME from MarkitSERV for clearing through MarkitWire APIs avoiding clients to build to multiple bespoke CCP interfaces.
• Created tables, views, joins and store procedures to meet client requirements.
• Analyze systems and data to identify functionality gaps for front end module, Trade Worksheet and Back office Module for various CDS and asset management platforms which includes fixed income, annuity, mutual funds and bonds.
• Involve in manual trade data reconciliations, analyzing the chart of accounts, tracking the GL transactions and validating them from their mainframe systems.
• Work closely with the business users to build the models and delivered based on the sign-off.

Environment: Rational Requisite, Rational Rose, Rational Clear Case, UML, MS Project, MS Office, Windows 2000, XML, Power Designer

Confidential - Indianapolis, IN

Business Analyst

Responsibilities:

• Functioned as a business analyst for the company that creates business applications and middleware that utilize a rules based engine to determine eligibility for insurance and health care companies such as Anthem Confidential, Care (Healthcare), Cendant, Progressive and Allstate.
• Perform business process analysis of eligibility and case management. Validate the automated system supporting the operations of the client.
• Interviewed SMEs and Stakeholders to get a better understanding of client business processes and gather business requirements.
• Created use case scenarios and documented work flow and business process using MS Visio.
• Gathered and documented business requirements for existing and future business systems.
• Analyzed and tested various Common Eligibility Outbound Interface Process and other Inbound/ Outbound Facets interfaces.
• Acted as a liaison between business staff and technical staff to articulate needs, issues and concerns.
• Analyzed current MMIS and EDI claims and documented the requirements to implement new MMIS automated system.
• Defined Functional Test Cases, documented and executed manually using quality center.
• Analyzed trading partner specifications and created EDI mapping guidelines.
• Responsible for Data Manipulation and Data Validation using SQL queries in a MS SQL Server.
• Helped with building ICD 9 to ICD 10 crosswalk map by grouping thousands of codes and ranges in Clinical, Benefits, Financial, Medical policy waves.
• Participated in Forward Mapping and analysis of ICD 9 - ICD 10 Conversion, for CM (Diagnosis Codes) and PCS (Procedure Codes).
• Working within a growing environment of X12 HIPAA Transaction Processing 837 I, P, D, 835, 834, 820, 270, 271, 276, 277, 278, EDI, Privacy, Security, and Medicaid.
• Worked with multiple teams to improve the overall reporting of the Claims, payments, Real-time adjudication information.
• Developed test cases based on the crosswalks and compliance guidelines for 837 Professional and Institutional claims and for 270/271 Eligibility inquiry and response.
• Assisted in designing and developing Use Cases, Activity Diagrams, Sequence Diagrams, Object Oriented Design (OOD).
• Reviewed EDI companion guides for all payers to ensure compliance, edit integrity and maintain up-to-date list of payer contacts.
• Written test cases, test scenarios, and prepared test data to conduct the manual testing of EDI files and the mainframe screens.
• Tested the application manually by executing Test Cases in Quality Centre prior to Automation and Involved in automated testing.
• Performed functional testing with the development team as well as User Acceptance Testing and Regression Testing of the application using Quality center and JIRA for prioritizing defects and assigned it to the developer to fix the bugs.

Environment: Agile/SAFe(ScaleAgile), MS Office Suite, MS Visio, MS access, SQL, Quality Center, JIRA, Java Script, Project Management, QTP

Confidential - San Francisco, CA

Business/Data Analyst

Responsibilities:

• Requirements Analyst for Hadoop HDFS implementation, defining data sources, mediation rules, supporting data modeling, and testing.
• Software development oversight for Big Data platform of call detail records, which would lead to cost savings of over $150M in the first five years.
• Big Data platform was being implemented on a Netezza, which was later migrated to Hortonworks Hadoop to gain cost savings and operational efficiencies.
• The platform contains over two years of history, and three reporting application utilizing this data. The business case justification increased from three use cases to over ten in the lifetime of the platform.
• Data change impact, quality, profiling and pattern analysis. Upstream/downstream mapping.
• Querying and porting SQL code. Including Teradata, Netezza, and Hadoop (Hive and Impala).
• Data Profile charts / reports. Migrating from Teradata/Excel to Hadoop/Web.

Confidential

Responsibilities:

• Assist in the administration and review of Client Risk Scoring, Client Identification, Client Onboarding, identifying Key Risk Indicators(KRI) and KYC documentation oversight/management requirements.
• Thorough understanding of various modules of AML including Watch List Filtering, Suspicious Activity Monitoring, CTR, CDD, and EDD.
• Prepare Business & Functional requirement documents for securities reporting application using standard SDLC templates in MS Word.
• Maintain SDLC standards by documenting Project Request Document, Project Planning Document, BRD, FRD, Scope Document, RISK Scorecard, and Planning Phase End Metrics.
• Use AML tool Actimize to generate reports through collecting data from various databases to automate the whole process of CTR, transaction monitoring.
• Create High Level Design Document, Test Plan & Test Case Document, UAT testing and Release Plan.
• Conduct full analysis/Investigations on all types of accounts from Low to High Risk countries/clients for client data like Retail and Institutional Clients during the client onboarding.
• Eliciting Trade Surviellance rules and constantly engaging/holding meetings with teams for upto date rule structure.
• Assist in creating of Trade Surviellance and creating strategic frameworks compiling with pre-trade, post-trade rules.
• Monitored transactions, detecting insider trading and market abuse, complying with complex regulations and provided Trade Surviellance solutions using NICE Actimize.
• KYC Doc review during Client onboarding. Understand risk factors.
• Monitoring and scenario analysis of payment sources/channels and wire transfers.
• SAM Profiling models for transactions. Stand alone and Unusual behavior analysis.
• Prepare the report publishing frequencies and the media in which it shall be published (SharePoint), also prepare the document for filing frequency and filing format of the SARs, CTRs to the regulatory agencies and internal systems which adhere to AML principles and procedures.
• Study the existing KYC/CIP system and prepared the test data for the CDD/EDD based on the inputs.
• Performed vlookup, hlookup, If Else statement, conditional formatting and VBA macros.
• Fully assisted with SIT.
• Train team members after creating workflow rules of specific situations and how to act on such cases.

Confidential - Atlanta, GA

Business Analyst (Oracle EBS)

Responsibilities:

• Managed website content by using various modules in ATG commerce platform to create better customer experience.
• Gathered business requirement for content management, user management and segmentation to help keep the sales flowing on ATG Ecommerce.
• Documented and analyzed business requirement to create a multiple payment types such as; Credit Card, and Pay Pal.
• Created document to develop SEO strategies, to implement and monitor campaigns.
• Maintained SEO guidelines and integrity on customer website.
• Created document for web analytics implementation, tagging and testing.
• Used Responsys to manage marketing campaigns across digital channels like Social Media, Email and Mobile device.
• Used Scaled Agile Framework to describe the working progress of the project.
• Prepared user stories, process flow, and wireframe documentation that helped developers and quality assurance engineers work more efficiently.
• Created document for Google Adwords promotions such as; discounts, voucher codes.
• Created document to access control measures.
• Created Rapid applications on ATG platform to further enhance Confidential ecommerce marketing.
• Created document for Pay per Click (PPC) into the online marketing to attract customers that are ready to purchase an item.
• Worked hand in hand with management team to monitor data management to keep accurate product, contract, pricing and invoicing information.
• Created ER diagram, data mapping and logical data modeling.
• Attended Scrum meetings, Participated in sprint planning and estimation meeting as well as other Agile Scrum practices.
• Coordinated system integration testing, UAT (User Acceptance Testing) and helped in creating training manual for the new application.

Environment: ATG, MS Visio, MS Office (Excel, Word, PowerPoint), Agile/Scrum, JIRA, SQL

Confidential

Responsibilities:

• Worked on the Functional mapping of data Conversions & Enhancements for OM, AR and INV modules.
• Prepared BR100, MD050, TE40, TE50, CRP execution, User training and coordinated with technical teams on Oracle Apps related Custom design validation for integration between Oracle Apps and legacy applications.
• Developed the Interface for Shipping to OTM shipment.
• Worked on Inventory setups - defining the Organization Structure, defining the Sub Inventories, Catalogs, Categories, Planning (Min Max and Re Order Point Planning), Defining Cost Groups, ABC Analysis, Cycle Counting, Physical Inventory.
• Worked on AR Setups - defining the Auto Invoice, Auto Lock Box, Revenue Recognition, Collection Process, Transaction Types, System Options, etc.
• Develops business tools and solutions based on knowledge, product or technology and identifies Logistics process improvement.
• Managed all logistic transactions using appropriate recording systems and oversaw the routing of merchandise accordingly to ensure that inventory demands are met.
• Worked on the setups of OM Module - Defining the order and line workflows, defining the transaction types, setting up Processing constrains and Defaulting rules.
• Involved in troubleshooting issues on Item Import Program In Oracle INV module.
• Worked on the AR/AP netting process in Oracle AR.
• Interacted with the Technical Consultants in preparing the Conversions, Documentation and helped them in preparing the reports by providing them with the functional aspects.
• Resolved their day-to-day issues, Month end and Quarter close activities.
• Defined the Business process for Oracle Transportation application with business requirements.
• Part of Strategy team to implement transportation solution for all US Location.
• Analyzed gaps and found alternate ways to implement the required business processes.
• Worked With Business Superusers for proper implementation of Application.
• Was part of Supply Chain Project Team and worked collaboratively across business and IT team to achieve project objectives, milestones and deliverables while ensuring the implementation of high quality solutions
• Interacted with users from China, Europe & USA regarding issue analysis, requirement gathering and Business Process tuning.
• Created and maintained user stories in JIRA for better understanding of the requirements for the development team. Also used JIRA for bug tracking.
• Testing - unit testing and preparing unit test report.

Environment: MS Visio, MS Office (Excel, Word, PowerPoint), Agile, JIRA, SQL, and Confluence.

Confidential - New York, NY

Business System Analyst

Responsibilities:

• Worked in all the phases of the process life cycle using Agile-SCRUM methodology.
• Conducted and participated in Kick-Off Meetings and JAD and JAR sessions with Product owner and SME’s to gather business requirements, perform GAP Analysis and documenting the requirements.
• Work under Agile methodology attending daily Scrum calls with 4 week sprint timeline which were tracked with JIRA.
• Involved in writing user stories, followed by their acceptance criteria.
• Maintained backlog, facilitated and lead weekly backlog grooming session using Jira, stand-ups, sprint planning, sprint retrospective, demos.
• Conducted Data Mapping activities to map the securities (Fixed Income, Equity, Bonds, FEC's,etc.) and its Derivatives (Options, Swaps, Futures, etc.) between old and new system.
• Worked with Fixed Income trading desk to discuss, encapsulate, and finalize the data migrationprocess.
• Involved in providing day-to-day support for the Government Bond, Corporate Bond, andMortgage backed securities desk.
• Prepared Prototypes and Wireframes of web based and mobile applications for critical IT projects for a better user experience using iRise and Gliffy.
• Used iRise to optimize the elicitation of requirements and managing scope of the project.
• Involved in User Interface (UI) analysis with the business team to validate accuracy.
• Identified Functional and Non-Functional requirements and created the Functional System Design document (FSD) and Functional Requirement Document (FRD).
• Coordinated with Design and development team on rendering the interface and application development as per the user stories.
• Key role in the planning, testing, and implementation of system enhancements and conversions.
• Discussed with SME’s, on details and carefully recorded the requirements in a format that can be reviewed and understood by both business team and technical team.
• Collaborated in building a business analysis process model using Rational Rose and Visio.
• Partnered with the technical teams in the research and resolution of system and User Acceptance Testing.
• Provided production support to customers and trained customer support team on dealing with their issues.
• Supported on-going back office operations with initiatives to interface accounting data centralized General Ledger and improve formatting of SWIFT messages to reduce expenses.
• Coordinated technology team and market data vendors including S&P, JPM Pricing Direct, INTEX, commoPerfomance and BlackRock.
• Collect and gather requirements to contribute to the Risk/Return Analysis, and Portfolio Optimization and Diversification.
• Participate in Front Office Analytics and Pricing, including Asset Classes valuation against Bloomberg (future/forward, options, FX options, Eurodollar/interest rate future, CFD, warrants, etc) using Black Sholes Model and cash flow discount model.
• Set up securities (T-Bonds, IR Futures, Eurodollar and futures, IRS, CDS, commodity futures and options, etc) in Front Arena for trading.
• Work with Financial Analysts to retrieve and set up benchmarks like BEY, EAR, Expected Return, Market Risk, Sharpe Ratio, NPV and IRR etc.
• Analyzed Bloomberg data and streamline of loading Security Master, time series data and Prices from Bloomberg and Reuters.
• Communicated with Internal and External clients through Email and phone for SSI's (Standard settlement instructions) as per SOX requirements, Cpnet/Netting accounts, and Reconciliation accounts.
• Set and updated static data of counter parties/custodians like SSI's as per SOX requirements, CP net/Netting accounts, and Reconciliation accounts.
• Monitored Email queries from clients and other department ensuring emails are responded within the agreed TAT. Checked and informed of any suspicious AML FX trades.
• Ensured that the business unit operates in accordance with stipulated risk management policies and procedures covering market risk, credit risk and Operational risk.
• Used PEGA for co-ordination with back office in reconciliation of FX trade closing.
• Investigated and resolved Breaks incurred such as, BASEL II (Non- receipt of funds), Unable to apply the funds.

Environment: MS Visio, Agile/Scrum BlackRock Alladin, Bloomberg, Reuters, JustinMind, InVision, Smart Draw, MS Power point, JIRA, Excel, and Tableau.

Confidential - Quincy, MA

Guidewire Business Analyst

Responsibilities:

• Worked extensively on Guidewire Policy Center & Guidewire Claim Center.
• Used GuideWire to track the claims of the policyholders.
• Guidewire was specifically used by the team to implement the enhancement to expedite the claim process for unregistered users.
• Used GuideWire to upgrade the current Claim system to track the claim of the policyholders and third party applications.
• Interacted with business team to demo the out of the box features of Guidewire Policy Center PAS.
• Collaborated with Business Partners to identify and solicit business requirements for projects using various requirement gathering processes like JAD, Interviews, Brainstorming and questionnaire.
• Interacted with Business group and provide valuable suggestions on System functionality in finalizing the requirements for the project.
• Worked on GW Policy Center configuration with Business stakeholders to understand the existing flow of PAS.
• Prepared story cards based on different tabs/screen such as Summary Page, Insured Information, Driver, Vehicle, Property, Underwriting and Bind/Issue etc.
• Performed GAP analysis to compare the existing system with the proposed system and documented new requirements and features.
• Facilitated numerous Joint Application Development (JAD) sessions utilized for the creation of design documents and system specifications for applications.
• During development sprint, documented user stories around Integration of Policy Center with Billing Center.
• Retrieved Data using PL/SQL queries and did Data Mapping and Data analysis.
• Worked to create Data Mapping Documents and worked with business to write transformation rules through PL/SQL.
• Played a key role in the planning, testing, and implementation of system enhancements and conversions.
• Performed Data Analysis and data manipulation of source data from Oracle Server and other data structures to support the business organization.
• Domain-focused testing with a test case repository to accelerate test planning and design, and reduce dependency.
• Custom-built functionality around process areas such as new business and underwriting, billing, claims and policy administration.
• Well developed knowledge of Insurance principles such as various types of ratings, underwriting and renewals.
• Rules engine deployment for improved underwriting performance.
• Domain-focused testing with a test case repository to accelerate test planning and design, and reduce dependency.

Environment: Guidewire, SQL, Requisite Pro, UML, MS Visio, Quick Test Pro, MS Office Suite