SUMMARY

• Having 8 years of experience in the field of Information Technology with 5 years of experience in Salesforce.com CRM, this involves me working on configuration, customization, integration with external systems using SOAP API and REST API, communities, CPQ, lightning migration, lightning components, lightning design system and Version control system(Git).
• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing, Deployment and Maintenance.
• Involved in various phases of entire project from requirement gathering, architecture development, implementation and training the end users.
• Expertise in SFDC Administrative tasks like Creating Profiles, Roles, User, Permission Sets, Record Types, Page Layout assignment, Search Layouts, Field - Level Security, Custom Tabs, Validation rules, Formula Fields, Email Services, Workflows, Approval Process, Process Builder, Outbound message, Reports and Dashboards.
• Good experience in setting up Organization Role Hierarchy, provisioning data visibility rules by configuring OWD, Criteria/Owner based and Apex managed sharing rules.
• Performed data analyst and Proficient in Data Migration from Traditional Applications to Salesforce Using: Apex Data Loader, Informatica, Demand Tools, Import Wizard, Workbench and Excel for data analysis, transforming, importing and exporting.
• Experience in SFDC development using Apex classes and Triggers, VisualForce, Force.com IDE, Force.com Explorer, Sound understanding of SOQL and SOSL for Querying and Searching Data.
• Key player in migrations and deployment of code from one environment to other using Force.com IDE deployment wizard.
• Proficient in dealing with the functionalities related to the Service cloud, Sales cloud and CPQ.
• Adept in sales analysis, marketing & customer support business processes used by Salesforce.com customers and recommendations to customers for improving their processes using Salesforce.com
• Hands on experience in using the Aura framework and Salesforce lightning Design System(SLDS).
• Good understanding with Client/Server architecture, Object-Oriented design techniques and web application design under Model View Controller (MVC) and Service Oriented Architecture (SOA).
• Experienced in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL and SOAP.
• Executed various levels of Unit, Integration, Regression and User Acceptance (UAT) using test cases to prove that system conform to specifications of business and quality requirements.
• Strong Requirements gathering exp using JAD & Grooming Sessions, Interacting with end users and preparing functional documents like Use Cases, Software Requirements Specifications (SRS).
• Proficient in working with JIRA. Used JIRA, Rally for agile project management, creating product backlog, sprint backlog and bug tracking.
• Participated in Agile/Scrum rituals (Backlog Refinement, Sprint Planning and Review, Retrospectives, Daily Scrum) to provide guidance to the Agile product development process.

TECHNICAL SKILLS

Force.com: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visualforce (Pages, Components & Controllers), S-Controls, Apex Web Services, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com, Eclipse IDE Plug-in

Business Process: Service Requests and Activities, Opportunities, Quotes and Proposals, Order Management, Campaign Management, Case Management, Contract Management, Pricing, Approval, Partner Deal Registration, Data Cleansing and De-duplication, Agreements and Entitlements

Visualforce: Custom Visualforce Pages

Languages: C, Java, Ápex, JavaScript, SQL.

Database: Microsoft SQL Server, MS Access

Web: HTML, XML, CSS, JavaScript.

Platforms: Windows, Windows Server.

Tools: Data Loader, Workbench, Eclipse IDE.

Operating Systems: 2003/XP/2000/NT/98/95, MS-DOS, UNIX

PROFESSIONAL EXPERIENCE

Confidential

SFDC Developer / Administrator

Responsibilities:

• Responsible for writing Apex classes, Triggers, batch classes, Visual-force code containing business functions, Test classes for unit testing and code coverage.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Creating Custom objects, custom tabs, Apex Triggers, Test classes for unit testing and code coverage.
• Experience with custom application development in Force.com, utilizing Visualforce and Lightning Components/Framework.
• Developed component using Lightning Aura Framework which also included client-side AngularJS
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Performed administrative activities like, Creating Profiles, Roles, User, Permission Sets, Record Types, Page Layout assignment, Search Layouts, Field- Level Security, Custom Tabs, Formula Fields, Email Services, Reports and Dashboards, Validation rules, Workflows, Approval Process, Process Builder and its actions Field update, Email alert, Outbound messages, Creating Task, Creating Records, posting a Chatter post, Email Alert, Invoking an Apex Class
• Setting up Organization Role Hierarchy, Territory Management, provisioning data visibility rules by configuring OWD, Criteria/Owner based and Apex managed sharing rules
• Performed data analyst roles and used tools: Apex Data Loader, Informatica, Demand Tools, Import Wizard, Workbench and Excel for data analysis, transforming, importing and exporting
• Retrieving data and its functionality from Third-Party API’s and Displayed within the lightning Visualforce component.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com, SObjects used it to read, extract and load data from comma separated values (CSV) files.
• Integrated using REST & SOAP based Web service callouts to other external systems. Developed code for generating the XML requests required for calling the web services.
• Involved in design and development of different views and page layouts for different profiles.
• Developed complex workflows, outbound messages and approval processes for automating business logic
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Customized page layouts for Contacts, and Accounts depending upon user roles, and groups of Service cloud objects. Creating pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Expertise in collaborating with Scrum team members including Product Owner and Scrum Master; proficient in creating SCRUM artifacts like User Stories / Backlogs, Burn-down charts.
• Experience in creating test strategies, test plans and test scenarios for Unit/System/ End-to-End / User Acceptance Testing, Acceptance Test Driven Development (ATDD), Test-driven development (TDD).

Environment: Saleforce.com platform, Lightning, Service cloud, Apex Language, Visualforce, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Email Services, Security Controls, Sandbox data loading, Agile, Git version control system, JIRA.

Confidential

SFDC Developer / Administrator

Responsibilities:

• Worked with the Business group for requirement gathering throughout the planning and implementation. Coordinate with business analysts for the issues requiring business analyst help.
• Performed the role of SFDC developer, lightning developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.
• Responsible for writing Apex classes, Triggers, batch classes, Visual-force code containing business functions, Test classes for unit testing and code coverage.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Performed data analyst role and Data Migration using tools: Apex Data Loader, Informatica, Demand Tools, Import Wizard, Workbench and Excel for data analysis, transforming, importing and exporting.
• Designed Visualforce Pages with HTML along with custom controllers and controller extensions.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer cases in Cases Tab.
• Performed administrative activities like, Creating Profiles, Roles, User, Permission Sets, Record Types, Page Layout assignment, Search Layouts, Field- Level Security, Custom Tabs, Validation rules, Formula Fields, Email Services, Workflows, Process Builder, Approval Process, Reports and Dashboards
• Worked on Salesforce for providing Quote-to-cash software delivering CPQ, Contract management, E-commerce & Revenue Management. Built a custom Salesforce CPQ application with custom objects and relationships.
• Responsible for migrating developed packages from different sandbox instances. Development Sandbox, QA sandbox, SIT sandbox and UAT sandbox.
• Integrated using REST & SOAP based Web service callouts to other external systems. Developed code for generating the XML requests required for calling the web services.
• Executed various levels of Unit, Integration, Regression and User Acceptance (UAT) using test cases to prove that system conform to specifications of business and quality requirements.

Environment: Saleforce.com platform, Lightning, Service cloud, Apex Language, Visualforce, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Email Services, Security Controls, Sandbox data loading, Agile, JIRA, Git.

Confidential

SFDC Developer / Administrator

Responsibilities:

• Works with the user group for requirement gathering throughout the planning and implementation, analyzing the information, documenting the functional and non-functional requirements.
• Implements the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Define, and deploy Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, actions, Auto-Response Rules, Page layouts, mini page layouts, search layouts, custom Components, custom compositions, Visual Workflows (flows), custom reports, dashboards Visual Force Pages to suit to the needs of the application.
• Created various email templates based on various stages of case progression.
• Created triggers to send out emails to the case owner and case team along with the attachments after the case record is created.
• Developed Apex Classes, Apex Triggers, Workflows and Approval Processes for various functional needs in the application.
• Created various HTML & VF email templates for sending Email notifications to user and his manager.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com Sobjects.
• Created Custom Landing Pages using bootstrap, html and content builder Created Mobile and PC responsive Email Templates and Landing Pages
• Provided ongoing salesforce.com maintenance support and administration services
• Executed various levels of Unit, Integration, Regression and User Acceptance (UAT) using test cases to prove that system conform to specifications of business and quality requirements.

Environment: Saleforce.com platform, Lightning, Sales cloud, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, Salesforce CPQ, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP, Agile, JIRA, GIT.

Confidential

Salesforce Developer / Administrator

Responsibilities:

• Gathered business requirements by communicating with user team and trained team on how to efficiently utilize the system.
• Performed Salesforce.com configuration activities creating Users, Roles, Profiles, Organization Wide Defaults, Permission Sets, Public Groups and Queues.
• Worked with various salesforce.com objects Account, Contact, Leads, Opportunity, Cases, Order standard objects.
• Used SOQL and SOSL for querying the objects. Creating Email and Mail Merge Templates and also involved in doing the mail merge for different standard and custom objects
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Review the test cases provided by the QA team, and providing feedback.
• Worked On Data Migration From Databases To Salesforce Using Apex Data Loader.

Environment: Saleforce.com platform, Service cloud, Apex Language, Data Loader, HTML, Workflow & Approvals, Reports, Email Services, Security Controls, data loading, Agile.