SUMMARY

• 7 plus years of Business Analyst/System Analyst experience in all phases of System Development Life Cycle (SDLC): from inception through implementation and experience in handling multiple projects concurrently and following Business Process Flows.
• Excellent understanding of Business Requirement gathering, Business Process Modeling and Analysis.
• In depth knowledge and experience with the Software Development Life Cycle (SDLC), including requirement, Analysis, Design, Development, Testing, data modeling Implementation of software applications and deployment. Proficiency in scrum managed SPRINT based 'Agile' development model.
• Extensive experience in conducting Joint Application Development (JAD) sessions for project definition involving analyzing requirements, creating prototypes, user interface, database schema and system design.
• Extensive experience in gathering Business/Functional user requirements, creating Use Cases as per user requirements, developing/designing diagrams such as Activity, Class, and or Sequence diagrams, and in addition to creating Business Requirements Document (BRD).
• Experience in Business process improvement, Six Sigma, Lean, and process engineering experience in a wide variety of businesses.
• Excellent skills in Data warehousing, Data Analysis and Data Mapping.
• Excellent Data Warehousing concepts including Meta data and Data Marts.
• Experience in migrating data from OLTP to OLAP using ETL Tools.
• Excellent knowledge of HIPAA (Health Insurance Portability and Accountability Act) transaction codes such as 270/271 (inquire/response healthcare benefits), 276/277 (claim status), 470 (benefit codes), 835 (payment or remittance advice), 837 (healthcare claim) and 834 (benefit enrollment), Care management, behavioral health.
• Experience in conducting GAP Analysis, SWOT Analysis, Cost Benefit and ROI Analysis.
• Experience in User Acceptance Testing, Smoke Testing, Regression Testing Performance Testing and Functional Testing.
• Excellent communication skills, writing skills as well as presentation skills and experience in working with business users as well as senior management.
• Capable of managing multiple projects simultaneously.
• Exceptional problem solving and sound decision - making capabilities.
• Organized, goal-oriented, self-starter, and ability to master new technologies, manage multiple tasks while following through from start to completion.
• Flexibility in adaption to a wide range of work environments.
• Belief in team work, dedication, and professional ethics within the working environment.

TECHNICAL SKILLS

Databases: MS-SQL, MS-Access, Oracle

Languages: SQL, Java, Visual Basic

Methodologies: SDLC, Agile, Waterfall, RUP, UMLTools: Test Director, Quality Center, JIRA, SharePoint, ALM, CA Agile Central (Rally)

Operating Systems: Windows 95/98/2000/XP/Vista/NT

Project Management: MS Office Suite (Microsoft Word, Microsoft PowerPoint, Microsoft Excel), MS Project

Change Management: Rational ClearQuest

Business Modeling Tools: MS Visio, Rational Rose

PROFESSIONAL EXPERIENCE

Confidential, FL

Business Analyst

Responsibilities:

• ProvidingBusinessAnalystsupport for Integration Factory to ingest all real-time global applications and deliver historical and transactional data into the new Global Hybrid cloud environment.
• Assisting the client in developing Integration Models that are OTA (Open Travel Alliance) Compliant to facilitate electronic communication between travel, tourism and hospitality industry.
• Working closely with the INFORMATION SECURITY team to identify PCI, PII data and ensure related integration's are deployed in dedicated PCI ZONE.
• Working with programming concepts in a mainframe environment including DB2 database, COBOL to help integrate historical and transactional data into the new Global Hybrid cloud environment
• Played an active role throughout Integration development life cycle from gathering requirements to hand over the detailed data layer mapping for coding, preparation of test cases with QA & point of contact for external entities
• Facilitated (JAD) Joint Application Development sessions to identify thebusinessrules and requirements and then documented them in clear and complete integration application requirements documents such as AIM (Application Integration Mapping), Error Mapping, Transformation details, Translation requirements, Connectivity specifications (REST, SOAP, JDBC).
• Worked with architects and tech leads to identify and document sound Technical Design Solutions for thebusinessprocesses which are in line with the strategic direction/businessneeds
• Used Mule ESB in designing applications as a middleware between the third-party system and the customer side system Gathered requirements for mule integration's involving - cloud (AWS, Azure) applications, FTP & SFTP applications, legacy systems(IBM Mainframes), EAM, Master Data Management, No SQL databases, SQL databases, SFDC(salesforce, CRM applications)
• Designed wireframes and mockups to communicatebusinessand functional requirements to clients and developers.
• Worked closely with QA Engineering teams to prepare test cases, document and track issues in HP ALM.
• Conducted daily scrum (stand ups) with the project team to ensure smooth going and identifying potential risks as necessary.
• Monitored the team burn rate/velocity to ensure the sprint and project objectives are met.
• Identified and flagged risk through collaborative inputs from the team during sprint retrospectives.
• Recognize common requirements and document re-usable code and procedures to improve the team's efficiency and productivity.
• Developed Mule flows using various connectors such as HTTP, Database, MQ, JMS, FTP, SFTP, SOAP/REST (HTTP), Transform, and XML to JAXB, JAXB to XML, Choice and Fan-in Fan-out.
• Well versed with web service protocols HTTP/REST, SOAP.
• Used Splunk, Dynatrace & other performance monitoring tools to monitor the performance and build API reports.
• Responsible for Checking Mule logs and payloads to avoid data breach
• Experience with Mule administration, configuration and tuning. Deployed Mule applications through MMC and managed the server deployments.

Environment: Agile, Scrum-Waterfall Hybrid, MS Office Suite, HP ALM, Rational Rose, MS Visio, PL/SQL, Mule Soft ESB, Any point studio, Oracle, COBOL, SOAP, REST, OAuth, Salesforce, Active MQ, RAML, JSON, Rally.

Confidential, Westborough, MA

Business Process Analyst

Responsibilities:

• Participating in the planning, development, coordination and presentation of specific testing needs as appropriate to the quality assurance needs of the end user.
• Directing execution of Business process improvements using cross-functional teams. Examples: redesigning ID card creation, redesigning our Lean Six Sigma training curriculum, improving sales commission business payment processes and Business Process improvement of our sales administration processes.
• Security Compliance and business Process Automation -Led planning, requirement development, testing, implementation, training of new uniform vendor partner governance system / process for contractual governance of security compliance agreements - Reporting -Analysis / Adherence/ Enforcement.
• Developed Compliance and production reports for frontline supervision and Production Management resulting in increased production and process accuracy.
• Business & Data Products and Services Fulfillment business Process Automation - developed highly detailed requirements and project managed vendor for smooth successful implementation.
• Automated entire customer account process for all sales & business offices on Lotus Notes platform.
• Implemented technology and process to improve efficiency through strategic application development.
• Detailed SDLC process analysis between two major corporations current / desired state. Quality Management & Business Process Improvement: Generated Gap Identification and Resolution Recommendations.
• Coordinated with Business Owner, Application Vendor, Business Project Teams, Payers and Clearing houses to bring all processes to a level of execution to mitigate any impact to current revenue flow under the HIPAA 5010 compliance requirements.
• Documented complex Business requirements and made process flow diagram for the 837, 270/271, 276/277 & 835 Remittance transactions as per the implementations for the Medicaid claim processing system enhancement.
• Worked on As-Is To-Be analysis of ICD 9 for the new qualifiers used in the 837 claims for the diagnosis and procedure/HCPCS codes.
• Used EDI tools to verify mapping to X12 format.
• Proactively assist healthcare providers to reduce problem occurrence with EDI transactions.
• Used SQL queries to verify data mapping and to retrieve data.
• Performed data analysis and wrote SQL queries to generate certain requirements and KPI’s.
• Conduct back-end testing of the application using SQL queries.
• Do data analysis for various version changes of EDI messages on different sub-systems.
• Assisting in writing efficient and effective Test Plans, Test Strategy, System testing, End-to-End Testing and User Acceptance testing.
• Assisting business users in defining UAT test cases and plans; Established and maintained test cases and test data in Quality Center.
• Coordinated with the QA Team for testing activities across multiple systems and managed Conversion test execution.
• Providing the required test data for the developers in order to fix the defects.
• Participating in QA team meeting and bug tracking meetings.
• Tracked and reported defects using Jira.
• Followed AGILE (SCRUM) methodologies in the development and involved in sprint planning every two weeks.
• Attended grooming, retrospective meetings and applied the task-based estimations.
• Attended daily stand up meetings and provided updates and impediments to the team.

Environment: User Acceptance Testing (UAT), JAVA, SoapUI, SQL, JIRA, MS Visio, Hyperion, Windows, MS Office

Confidential, San jose, CA

Business System Analyst

Responsibilities:

• Worked with the Stakeholders, Product Manager and seniorBusinessUsers in defining, documenting and diagramming thebusinessneeds andBusinessProcess flow.
• Followedagile methodology for project execution, and used Storyboards as one of the requirements elicitation technique.
• Elicited and gathered user and business requirements through open-ended discussions, brainstorming and storyboarding/prototyping.
• Generated User Stories,BusinessRules, and Storyboards for multiple agile projects.
• Acted asproductowner and scrum master host cross functional meetings to get project updates, reprioritize, and triage issues.
• Used TFS for planning and tracking the portfolios, stories, roadmaps, themes, ideas, defects, tasks, tests and issues
• Worked in Agile fashion, sprint planning (2-3 weeks' sprints), schedule and drive SCRUMS to track progress, communicate periodic status to stakeholders and senior management.
• Modeled Star Schema by creating Logical Tables (Facts and Dimensions) in theBusinessModel layer. Calculated all the metrics that are needed in reports, setting up KPI's for management.
• Generated User Stories using TFS and UI Mockups using Balsamic
• Pre-groom user stories by gathering requirements through facilitated meeting sessions with stakeholders and bring user stories to ready state
• Developed flowchart and process diagram using MS Visio.
• Collaborated with seniormanagementto define Key Performance Indicators (KPI) targets and ensure Service Level Agreement (SLA) goals are achieved.
• Pulleddatafrom different databases and migrateddataback and forth using SQL
• Extensively involved in mapping data from various sources to the target database tables.
• Used TFS to maintain traceability of requirements and defects.
• Identified bugs during the test phase and reported using TFS.
• Assisted the Testing team in creating Test Plans, Test Scenarios, Test Cases and collect Test Data for successful completion of Integration Testing and Functional Testing.
• Provided support for User Acceptance Testing with UAT cases and resolved issues with the users.
• Involved in various System Integration testing of APIs
• Monitored WSO2 application platform to fix issues/tickets raised in the Production environment
• Experience performing integration testing between vendor systems and internal components
• .Have a grip on peoplesoft experience on area of core HRMS.
• Worked and made sure all policies are under the compliance and regulatory of P&C insurance.
• Worked on configuring/re-engineering, enhancing the system with the new additional features of quoting,binding,rating and issuing.

Environment: Oracle, PL Sql, Clear Quest, Rek Trace, Ms Office, Mainframes, Share Point, HP Quality Center, UNIX, MS Office 2007, Toad, Java, HTML,Test,QAD ERP.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Participate for the creation of Business Process Workflow Diagrams with Stakeholders.
• Involved throughout the business solution Development Life Cycle (SDLC).
• Conducted meetings with business users and SMEs to identify and gather various functional and non-functional requirements.
• Facilitated and time-boxedScrumceremonies such as Sprint planning, dailyscrum, Sprint review,
• Led daily scrums andscrumof scrums to communicate current day's goals, previous day's achievements, and any impediments or concerns in an AgileScrumenvironment.
• Assists in strategically identifying and developing goals and objectives according to business needs to align with Loan Services and organizational goals.
• Good understanding in Mortgage loan in Origination process.
• Helping in creating Use cases to end users in clearly understanding about loan processing and claim approval.
• Conducted GAP analysis of the different reports that are being presented to clients to accommodate their requirements for the new enhancements.
• Good knowledge on Basel II standards set forth for managing credit risk and operational risk for Capital, Good communication and interpersonal skills with the ability to work in and support a team-oriented atmosphere.
• Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures to create a Business Requirement Document (BRD) of Mortgage application.
• Created artifacts such as Use Cases, Activity Diagrams, and Sequence Diagrams using MS Visio.
• Participated in team meetings to improve overall implementation process.
• Played a key role in planning, testing, and implementing system enhancement requests.
• Involved in using bug tracking tools like d, bugzilla, and quality center combining a clean, fast interface for capturing and organizing issues with customizable workflows.
• Extensive experience in usingService-oriented architecture (SOA)
• Using Business and Department metric for business development excellence and drive successful behaviors and to improve process by using technique to walk through the design of a set of metrics.
• Aided the QA team to understand the system and develop effective test plans, by conducting sessions
• Adopt Rational Unified Process (RUP) methodology with emphasis on its six best practices for iterative and incremental development.
• Conducted JAD sessions during the various stages of upgrading the matching system and discuss the current system preference.
• Helped identifying reports for decision support system and interacted with database designers and architect for gathering the requirements for reporting.
• Developed Test approach, Test cases for Informatica ETL's based on technical specifications and Mapping documents.
• Reviewed System Test Plans, wrote test scripts and worked with business folks to validate and execute the test scripts.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.

Environment: Windows XP,Murex, HP Quality Center, UNIX, MS Office 2007, Toad, Java, HTML,Test Partner 6.0,Microsoft Visio, Sharepoint, Windows NT/XP, Oracle, SQL Server, RDBMS, RUP, UML