SUMMARY

• Over 8+ years of experience in IT with 6 years of experience in salesforce.com as a Developer & administrator using Force.com, Visual Force, and APEX.
• 6 years experience on Salesforce CRM platform as developer & administrator using Force.com, Apex and Visual Force and other web tools.
• Extensive Experience in building Lightning Components, Visualforce Pages / Components, Custom Controllers, Custom Objects, Reports, Dashboards, Tabs.
• Experience in implementing the field service lighting.
• Salesforce Admin and Developer experience using Sales, Marketing, Service cloud, Communities and Force.com Platform
• Extensive Experience in Apex Classes, Apex triggers, Rest Integration, SOAP Integration, Visualforce, Force.com API, SOQL, SOSL, Lightning component framework, Aura Framework.
• Expertise in Object Oriented Programming involving Analysis and Design and Development of web based applications using Java technologies: HTML5, CSS3, XML, JavaScript.
• Extensive Experience in administration, configuration, Implementation, and Support of Salesforce CRM and Salesforce applications based on Apex Language.
• Experience in SFDC Administrative tasks like building Visualforce Pages, Visualforce Custom Controllers/ Components, Advanced Search Functionality, Profiles, Permission Sets, Roles, Users, Record Types, Email Services, Reports, Dashboards, Tasks and Actions.
• Experience with both technical and functional aspects of Salesforce.com and have deep understanding of its underlying principles of SAAS and Cloud Computing
• Implemented security and sharing rules at object, field and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master - Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates& Email generation according to application requirements
• Well versed with analyzing company processes, translating business workflows into accurate Salesforce.com workflows and configuring Salesforce.com to meet business needs.
• Experience in Code Deployments from Sandbox to another Environment by Eclipse IDE and Change Set.
• Extensive experience in data migration and integration using Apex Data Loader.
• Ability in creating Profiles, Roles, Users, Tasks and actions, Dashboards, Reports, and Validation Rules
• Experience documenting customer problems and software solutions using BRDs\FSDs, wireframes, diagrams, workflows and mockups.

TECHNICAL SKILLS

Sales force.com Technologies: Apex Language, Lightning Components, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers), Custom Integration SOAP and REST Integration, Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, AppExchange Package & Custom Application and Sandbox data loading.

Tools: & Technologies: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox and Production), App Exchange Applications.

Web Technologies: Web Services, HTML, DHTML, CSS, XML, AJAX, Java Script.

Methodologies: AGILE, SCRUM, Waterfall

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, North Carolina

Sr. Salesforce Developer/Administrator

RESPONSIBILITIES:

• Gathered the requirements by coordinating with the functional leads, business analysts, developers and project managers and utilize the full functionality of the Salesforce.com CRM solution.
• Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows & approvals, validation rules, assignment rules and system triggers.
• Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.
• Supports the implementation of customized SFDC solutions that include Field Service Lightning components.
• Used Field Service Lightning for Inventory management, invoicing and payment and for customer portal.
• Experience in building reusable UI components and pages with Lightning component framework.
• Created appointments and work orders with the help of Field Service Lightning
• Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Responsible for setting up web service integrations.
• With Field Service Lightning created Smart scheduling
• Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Components using the aura framework.
• Expertise in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better
• Created Aura based Components, Attributes, and Controllers which can be compatible to access through Lightning App builder.
• Developed Apex Triggers, Apex Classes and Test Methods using proper controls & syntax and also experience in writing unit test cases.
• Working with different aspects of Web Services (XML, WSDL, SOAP,REST) & web integration with SDFC.
• Worked on configuration, security and security controls aspects of Salesforce.
• Created various custom Reports and Dashboards as per the customer requirements.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of salesforce
• Developed UI using HTML5, JavaScript, Angular.js, and CSS3
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
• Worked with Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex Web Services, App Exchange deployment, Apex Classes and Apex Triggers.
• Scheduling Apex jobs for processing large records.
• Enhanced in Communities by adding new fields, field sets using Salesforce lightning.
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce.com platform,Salesforce.com CRM, Apex Language, Lightning Components, Aura framework Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers), Custom Integration SOAP and REST Integration,HTML5, JavaScript, Angular.js, and CSS3 and Informatica Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, AppExchange Package & Custom Application and Sandbox data loading.

Salesforce Developer /Administrator

Confidential -Waltham, MA

RESPONSIBILITIES:

• Developed applications for various user groups by involving in the business requirement gathering phase till deployment.
• Agile and Scrum Development Methodology was followed for the implementation.
• Involved in designing the solution by customizing various standard objects and creating custom objects. Created many Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Experience in SFDC administrative tasks like Creating Roles, Profiles, Sharing Rules, Email Services, Page Layouts, Workflow Alerts, Validation Rules Actions, Flows, Process Builder, Entitlement Processes, Milestones and Approval Processes.
• Designed, developed, test and deployed custom Salesforce applications software using APEX classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
• Developed UI using HTML5, JavaScript, Angular.js, and CSS3.
• Using Apex Data Loader, Salesforce workbench performed mass insert, update and delete and also imported data from Data Import Wizard.
• Enhanced in Communities by adding new fields, field sets using Salesforce lightning.
• Using Lightning Experience created Summary reports, Matrix reports, Charts and Dashboards for better interaction of sales reps using Salesforce1 mobile app
• Experience Salesforce and Marketo is bi-directional for leads, contacts, and Salesforce campaigns
• Worked with GITHUB and Eclipse for version control.
• Duties included design, development, integration and administration of salesforce.com applications.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Worked with Dynamic Apex to access objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Responsible for designing system/Unit/UAT test cases.
• Created and used Email templates in HTML and Visual force.
• Developed Case Queues which automatically assign cases to a specific user or group of users based on predefined criteria.
• Involved in data migration to Sand-box and production.
• Used sandbox mode for testing and migrated the code to the production instance in iterations.
• Involved in administrative activities like periodic data cleansing,security setup and workflow update.
• Worked inAgile project model and involved in documenting IT Stories and scoping sprints.
• Used Visual force in development mode to change the behavior and appearance of Visual force components.
• Implemented Visual force Templates and Placeholders to encapsulate page elements to be reused across several Visual force pages.
• Accustomed Pick lists, Dependent Pick lists, and Record Types to enforce data quality.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Worked on Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.

Environment: Saleforce.com CRM platform, Force.com Sites, Apex, Visual force (Pages, Component &Controllers), Pages, Data Loader, HTML5, JavaScript, Angular.js, and CSS3 and ETL, Workflow & Approvals, REST, SOAP, Community cloud, Reports, Service Cloud, Sales Cloud, Custom Objects, Custom Tabs, XML, MYSQL, Email Services, Eclipse IDE Plug-in, Salesforce Mobile, web Services.

Confidential -Atlanta, GA

Salesforce Consultant

RESPONSIBILITIES:

• Serve as the point of contact for all Salesforce related issues, updates, enhancements and questions for the organization.
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts, to suit to the needs of the application.
• Maintain consistency between territory management application and SFDC accounts and leads, assuring all sales people are assigned the correct accounts and leads.
• Built and managed custom reports for sales manager and executives.
• Created Field mapping document for various objects like Accounts, Contacts, Tasks, Opportunity, and Lead.
• Utilized Google Charting API to create VisualForce pages showing US maps that charted sales by state.
• Migrated data from Oracle database to Salesforce database using DataLoader.Io and completed the configurations which was in Oracle Application to Salesforce platform.
• Implemented Chatter, Chatter desktop, created public and private groups.
• Developed Apex Classes, Apex Triggers, Components, Visual force Pages and Controller classes for various functional needs in the application.
• Created Workflows,Approval processes, Validation rules and sharing rules.
• Extensive experience in Apex/Visualforce development.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Developed product capabilities using Force.com, APEX, and Visualforce.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API(XML, WSDL, SOAP,REST)

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, Email Services, HTML,, Reports, Dashboards, JavaScript, Eclipse IDE Plug-in, Data Loader.

Confidential, Boston, MA

Salesforce developer

RESPONSIBILITIES:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Acted as a Business Analyst and worked with clients for requirements gathering throughout the planning and implementation.
• Developed Apex Classes, Controller Classes, Apex Triggers and Visual Force Pages for various functional needs in the application.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with various salesforce.com objects like Accounts, Contacts, Reports and Dashboards.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages, Public Sites embedding CSS, HTML, and Java Script.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboard.
• Used the sandbox for testing and migrated the code to the deployment instance after testing using Change sets and Force.com IDE.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data and data migration.
• Communicated with users in the organization using Chatter, also shared files, feeds.

Environment: Saleforce.com platform, Visual Force, Apex, Triggers, Data Loader, HTML, Java Script, Workflow, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Developed various Custom Objects, Components and Visual Force Pages.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, and Opportunities, Campaigns.
• Worked on creating and assigning Profiles, Field level security, Roles, and Public Groups for the users.
• Developed Validation Rules, Workflow Rules, and Approval Process on the object to achieve the functionality as per the business requirement.
• Created Page layouts, Search layouts to organize fields, Custom links, Related lists, and other components on a Record detail and edit pages.
• Created Workflow rules and defined Related tasks, Time triggered tasks, Email alerts, Field updates to implement business logic.
• Created and deployed Several Reports using salesforce.com platform.
• Developed APEX Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Worked on APEX DML statements.
• Created Test Classes for Unit Testing and Apex Triggers for various functional needs in the application.

Environment: Saleforce.com platform, Apex Language, Visual force, Data Loader, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.

Confidential

Java Developer

Responsibilities:

• Involved in planning, estimation for completion of the request and client interaction and in database design for the application as per normalization rules.
• Developed the web pages using JSP, CSS and JavaScript.
• Wrote Store procedures and designed the database tables.
• Involved in the data modeling and analysis of data as well as in creation of database schema and tables.
• Worked on security issues of SSO and on the development of reports and charts.
• Created web and business components.
• Incorporated Data handling between consequent calls to server were by session state, application state and query strings.
• Handled validation on client side using validation controls and custom validations on JavaScript.
• Implemented store procedures and triggers using PL/SQL.
• Communicated with end users to get clarity on their requirements.
• Coded and tested Major Enhancements
• Performed Integration Testing by adding all modules together for the web based application.

Environment: Java, JSP, HTML, SQL, JavaScript, CSS, Web Sphere Application Server, PL/SQL.