SUMMARY

• A Certified Sr. Salesforce.com consultant with 5+ years of experience on CRM Platform across multiple industries.
• Involved in building, customizing, developing and administering sales cloud, and service cloud.
• Developed Apex classes, Apex Triggers and Visualforce Pages, Lightning Components on Force.com platform to customize application according to the functional needs.
• Extensive experience in Salesforce Integration with in house legacy systems using Web services API like REST, SOAP and third - party tools like Informatica-on-Demand.
• Created Lightning pages using Lightning app builder and assigned them to Profile, Apps, and Record types.
• Experience in analyzing the business requirements and designing accordingly as per the client application the related custom objects, lookups, junction objects for relationships (Master-Detail, Many to Many), Entity Relationship data model, Page Layouts, Workflow rules, Process Builders, Formula Fields, Validation Rules, Sharing rules, Field Dependencies.
• Experienced in web technologies like HTML, XML, CSS and JavaScript.
• Generated SFDC customized Reports and Dashboards to monitor data quality and provide detailed information on performance indicators.
• Strong hands on experience with Salesforce Security features like creating Profiles, Roles, Permission Sets, OWD, Role Hierarchy, Sharing Rules etc.
• Experienced working with data migration/data management tools like Apex data loader, import wizard to migrate data from another database.
• Well versed in understanding CRM business processes like Forecasting, Lead Management, Territory Management, Order Management, Account Management, Case Management, pipeline management and merging management in a multi-tier environment.
• Managed Sandboxes for development, testing and training purposes.Done Deployment between Production and Sandboxes using Eclipse, Visual Studio Code, Force.com Migration Tool, and Change Set maintaining code coverage.
• Experience working in teams in Agile Environment involving in Daily Scrum methodology and planning sessions.

TECHNICAL SKILLS

Salesforce: Apex Classes, Apex Triggers, Visualforce Pages/Components, Batch Apex, Apex Email Service, Web Services, SOQL, SOSL, Einstein Analytics, Lightning Components, Outbound Messages, Workflow & Approvals, Process Builder, Field Updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application.

Force.com tools: Apex Data Loader, Force.com Apex Explorer, AJAX toolkit, Force.com Migration Tool, Force.com Excel connector, Changeset

Web Technologies: WSDL, SOAP API, REST API, HTML, XML, CSS, Java Script

IDE: Visual Studio Code, Eclipse, Force.com Eclipse IDE plug-in

Other Tools: MS Visio, Jira, MS Word, MS Excel, Invision, BitBucket

PROFESSIONAL EXPERIENCE

Confidential, Irvine, CA

Salesforce Administrator/Salesforce Developer

Responsibilities:

• Working on Community Cloud implementation project.
• Involved in gathering the business requirements according to the client, conducting analysis accordingly, developing a data model, customizing and preparing detailed Technical design document.
• Managing Jira for all the user stories and following agile methodology for project life cycle.
• Handled deployments between different environments using Changeset.
• Created multipleLightning Components, addedCSSandDesign Parametersthat makes the Lightning component look and feel better.
• Creating various Workflows and Process builder for creating and updating records, sending email alerts, quick actions and approvals.
• Creating Einstein Analytics Dashboards using manually created datasets for different Salesforce standard and custom objects.
• Updated Einstein Analytics dataflow with newly created datasets. Also, added compute expressions to them.
• For different profiles managed visibility of fields using field level security along with creating page layouts to hide critical information on the profile users.

Environment: Saleforce.com platform, Community Cloud, Visual studio code, Jira

Confidential, San Diego, CA

Salesforce Administrator/Salesforce Developer

Responsibilities:

• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
• Worked on Sales cloud implementation Project.
• Created Reports and Dashboards by using CRM data.
• Used Eloqua to get leads from Web and did Lead conversion process on them.
• Worked on integration between Oracle EBS and Salesforce using REST API.
• Maintained and populated configuration workbook.
• Planned testing strategy, created and signed off test-script, executed User Acceptance Test.
• Worked on Visualforce Pages, Apex Controllers, Apex Triggers and Process builder to satisfy various business requirements.
• Configured security and organizational hierarchy for the multi-layer sales organization in sales implementation.
• Used sandbox for developing and testing and deployed the code to Production after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com CRM, Developer Console, Service Now, Force.com IDE, Windows, Jira, Workbench, Postman.

Confidential, Boston, MA

Salesforce Administrator/Salesforce Developer

Responsibilities:

• Customized Service Cloud Consoleby inserting Visualforce pages in custom console components, highlight panel, and interaction log.
• Worked on Case Management for Service Cloud.
• Worked with Data loader for loading the records into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Implemented pick lists, dependent pick lists, lookups, master-detail relationships, validation and formula fields to the custom objects.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Environment: Salesforce.com, Force.com IDE, Developer Console, Data loader.

Confidential, Iowa City, Iowa

Salesforce Administrator

Responsibilities:

• Conducted gap analysis between the current system and new requirements to be implemented mapping the requirements to application.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Built Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Developed variousCustom Objects,Tabs,Master-Detail,Lookup relationships, Formula fields, validation rules.
• Created variousRoles,Profiles, andPage Layoutsand Configured the permissions based on the hierarchy requirements of the organization.
• ImplementedData Loaderfor loading the data.
• Collaborated the business, operation and technical areas throughout the project life cycle.
• Performed configuration, customization and security role setting using out of box customization tools.
• Built Reports and Dashboards as per the customer requirements.

Environment: Salesforce.com, Dataloader